Comentarios de los clientes para Bayou Storage Solutions

Tanya at Bayou Storage was outstanding in picking up and dropping off the trailer.

The lady was very helpful who worked there!😊

staff was extremely nice

Very efficient!

Tanya is a delight to work with. I can't think of a thing they need to do to improve.

The online took over an hour, not downloading well, watched the employee scared to take key from returning customer, had to take pics of scratches before start, ran out of room for pics of all nics on vehicle!

The young lady at the shop deserves 5 stars. She was super friendly & went out of her way to help me. The equipment deserves 1 star. The auto transport trailer lights didn't qork properly. Had to replace plug assembly. The ratchets for the tire straps were completely rusted together. Took both of us to free them up & lubricate them. Still didnt work great. All of this took valuable time i didn't have. Will figure out another option next time.

Fast service and friendly people

N/a

Very fast and friendly service, if services are ever needed in the future I will definitely us this location again.

Great customer service. We appreciate your help with our moving needs.

Just wondering why your trucks arent kept full of gas. It's hard to guess $ amount to replaced what you use.. not being familiar with how much it burns.

The service Rep was friendly and knowledgeable. I had a very good experience at the counter. I will definitely be renting here again. Also, the return process was super easy.

The door on the cargo trailer I used was extremely hard to open then I couldn't get it to shut back had to leave it open to move my furniture. Which delayed my move because of the rain.

Great staff! Professional, courteous and go out of their way to take care you.

No you all were good.nothing to inprove

The customer service was good. But schedule pick up was scheduled while business was closed. Pivot point needed to be lubed on car dolly

Nothing. Everything was PERFECT best location in Lake Charles!

theres Nothing to improve!

I scheduled my truck at a place close to my house. I got there and they told me my truck was at a different location. Not pleased with that at all.

Thank you for your service.

The lady was very professional and I would rent from her again.

Excellent service personnel. Only suggestion is to cover the 1-2 o'clock lunch hour.

Lady at the front desk was extremely friendly and helpful. Our move went smoothly and we’re very pleased with our unit. Our only complaint is that the place is difficult to maneuver with a trailer.

The employees were very nice & informative . Glad we chose this location!

N/A

Awesome Service??

Easy check in and they meet us in the parking lot when we dropped it. Fast and friendly.

No complaints here! Everything went smoothly.

#1) I signed up for 24/7 share and scheduled my pick up for 8:00AM. I showed up at 8:00 and the app would not let me start the pick up process until the location opened at 9:am. There was a lady in the office but said she would not help us until 9:00Am. So we had to sit there for an hour until she "opened" #2) I called the customer service line where I was told that yes I had signed up for 24/7 Share but that it was an error on U-Haul's end as to why I couldn't retrieve my key and start the 24/7 share process. I was told by the CSR that she was calling the location to tell the attendant to help us even though they weren't open til 9AM. That never happened and we had to wait for over an hour to get help from her. She was very nice but didn't rush to help us when she saw we were having trouble.

You should tell people what size the trucks really are when I called I said I had a 16 foot Penske Rental truck that was a little bit tight I was told that if I got the 17 foot U-Haul I would have more than enough room but in reality the U-Haul truck at 17 ft is much smaller than my Penske truck because of this problem I had to make two trips which cost me more in mileage I'm very disappointed that I just didn't go out of my way and get another Penske

Make the drop off location selection more accessible if the location or office is closed.

Customer Service personnel were awesome! Nice and helpful.

Pick up was easy, she got me hooked up and in my way in a matter of minutes. Checked to make sure everything was safe and secure. A plus!

The attendant receiving the trailer and 12 pads was very unhelpful and not at all kind. Told my husband he had to fold each pad or he would be charged an extra fee. She stood by and watched him fold each one, not offering to help and did not have anyone else she was tending too. Oh, and all of this while our 4yr old was in his car seat in the vehicle. We had just traveled in from out of state. Will not recommend this location to anyone

Awesome service by un-hooking trailer and explained what was being done.... outstanding...

Thank you guys, you're the best.

Friendly helpful employee!

Received a text from the location the day before the truck was due to be returned, stating they would see me the next day and had the truck due an hour earlier than it should have been. I went to drop off ahead of time only to find the location closed via a sign on the door; I called 800-U-HAUL & was told to use the mobile app to return turn; Was in a time crunch and phone battery low, but managed to get it checked in; wasn't given enough miles to cover my one way trip, so had to pay for an extra 3 miles. Ugggg. Bad experience

Very helpful, down to earth associate.

Terrific customer service. Very personable and helpful employee assisted us.

The rent increased too often.

Tanya White is the epitome of amazing customer service. Her assistance at at a difficult time is so appreciated, going above and beyond on numerous occasions. She is definitely an asset to U HAUL.

Tanya is a wonderful office gal .

It is a secure place to store your property and I enjoyed 24hour access

KEEP DOING WHAT YOU ARE DOING I HAD NO PROBLEMS

Personnel was not friendly

The staff was always helpful, especially Tanya she goes over and beyond to help and I am very grateful for her work, and I am requesting that she receives a raise please...

Staff is super helpful with great energy! Really great experience!

The manager of the store was rude from the moment we walked in the door. My son and I drove from Houston to Lake Charles to move my elderly mother's things out of storage. I reserved a truck online in advance and called the facility the day before. Explained that we were driving in just for the day and why we were coming. I was assured that the truck would be there and we could have it for 4 hours when we arrived. I called again while we were on our way to give an update. When we arrived the manager was on a call and made us wait, then she raised her voice and said that we could not have the truck for 4 hours and that she had rented it to someone else that afternoon. I tried to explain again and she became more angry. the young woman she was training that day was as shocked as we were and while she was brand new her customer service was fantastic. We will never use this facility again.

The manager there (Tanya) is as professional as they come and I would recommend your storage facility' to anyone. She made things easy for me and now I also have a new friend. Thanks Tanya. Gary

The lady was awesome! My hitch lights had blown a fuse and she was so patient to keep trying as I would have the fuses changed. Great experience!

Excellent service and equipment

Friendly, helpful staff.

This storage facility is amazing!

Unit was clean, service was great