Comentarios del cliente para Bayou Storage Solutions
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Bayou Storage Solutions
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Nichole G. en
Easy check in and they meet us in the parking lot when we dropped it. Fast and friendly.
Travis R. en
No complaints here! Everything went smoothly.
Justin G. en
#1) I signed up for 24/7 share and scheduled my pick up for 8:00AM. I showed up at 8:00 and the app would not let me start the pick up process until the location opened at 9:am. There was a lady in the office but said she would not help us until 9:00Am. So we had to sit there for an hour until she "opened" #2) I called the customer service line where I was told that yes I had signed up for 24/7 Share but that it was an error on U-Haul's end as to why I couldn't retrieve my key and start the 24/7 share process. I was told by the CSR that she was calling the location to tell the attendant to help us even though they weren't open til 9AM. That never happened and we had to wait for over an hour to get help from her. She was very nice but didn't rush to help us when she saw we were having trouble.
Robert b. en
You should tell people what size the trucks really are when I called I said I had a 16 foot Penske Rental truck that was a little bit tight I was told that if I got the 17 foot U-Haul I would have more than enough room but in reality the U-Haul truck at 17 ft is much smaller than my Penske truck because of this problem I had to make two trips which cost me more in mileage I'm very disappointed that I just didn't go out of my way and get another Penske
Gralyn B. en
Make the drop off location selection more accessible if the location or office is closed.
Bryan N. en
Customer Service personnel were awesome! Nice and helpful.
ronda q. en
Pick up was easy, she got me hooked up and in my way in a matter of minutes. Checked to make sure everything was safe and secure. A plus!
Kipp a. en
The attendant receiving the trailer and 12 pads was very unhelpful and not at all kind. Told my husband he had to fold each pad or he would be charged an extra fee. She stood by and watched him fold each one, not offering to help and did not have anyone else she was tending too. Oh, and all of this while our 4yr old was in his car seat in the vehicle. We had just traveled in from out of state. Will not recommend this location to anyone
Al M. en
Awesome service by un-hooking trailer and explained what was being done.... outstanding...
sergio a. en
Thank you guys, you’re the best.
Jennifer H. en
Friendly helpful employee!
Cindy S. en
Received a text from the location the day before the truck was due to be returned, stating they would see me the next day and had the truck due an hour earlier than it should have been. I went to drop off ahead of time only to find the location closed via a sign on the door; I called 800-U-HAUL & was told to use the mobile app to return turn; Was in a time crunch and phone battery low, but managed to get it checked in; wasn't given enough miles to cover my one way trip, so had to pay for an extra 3 miles. Ugggg. Bad experience
Brenda Y. en
Very helpful, down to earth associate.
david K. en
Terrific customer service. Very personable and helpful employee assisted us.
CHARLOTTE D. en
The rent increased too often.
BILL D. en
Tanya White is the epitome of amazing customer service. Her assistance at at a difficult time is so appreciated, going above and beyond on numerous occasions. She is definitely an asset to U HAUL.
CHRISTINA G. en
Tanya is a wonderful office gal .
Alan J. en
It is a secure place to store your property and I enjoyed 24hour access
Mary T. en
KEEP DOING WHAT YOU ARE DOING I HAD NO PROBLEMS
Daniel G. en
Personnel was not friendly
ASHONA L. en
The staff was always helpful, especially Tanya she goes over and beyond to help and I am very grateful for her work, and I am requesting that she receives a raise please...
BRENT L. en
Staff is super helpful with great energy! Really great experience!
Elizabeth T. en
The manager of the store was rude from the moment we walked in the door. My son and I drove from Houston to Lake Charles to move my elderly mother's things out of storage. I reserved a truck online in advance and called the facility the day before. Explained that we were driving in just for the day and why we were coming. I was assured that the truck would be there and we could have it for 4 hours when we arrived. I called again while we were on our way to give an update. When we arrived the manager was on a call and made us wait, then she raised her voice and said that we could not have the truck for 4 hours and that she had rented it to someone else that afternoon. I tried to explain again and she became more angry. the young woman she was training that day was as shocked as we were and while she was brand new her customer service was fantastic. We will never use this facility again.
PHILLIP P. en
The manager there (Tanya) is as professional as they come and I would recommend your storage facility' to anyone. She made things easy for me and now I also have a new friend. Thanks Tanya. Gary
Melissa V. en
The lady was awesome! My hitch lights had blown a fuse and she was so patient to keep trying as I would have the fuses changed. Great experience!
Armin B. en
Excellent service and equipment
Cindy W. en
Manage was stiff and not welcoming. Sometimes you need to be softer even when it's business.
James T. en
Everything was perfect and just what I needed.
JAMES O. en
Unbelievable customer service. Tonya is awesome. She is very helpful and knowledgeable.
Dean F. en
Representative was very friendly and professional. Went out of her way to accommodate!
john b. en
Like the uhaul person very much she went over and beyound to see that everything I needed was there yes will return to to here if truck is available.
Luck R. en
They made the customer lift trailer and hook it up. If employees can not lift trailer and hook it up properly they should not be employed for this job. It is your responsibility to lift the trailer and hook it up properly you risk injury to customer who is not trained to lift correctly and to ensure lights,etc are working properly.
Ginger P. en
Very friendly and knowledgeable .
Lindsey F. en
Tonya was super friendly and helpful!
Melissa C. en
Tonya was very helpful, professional, and friendly. No complaints!
Carl B. en
U-haul has excellent service. The reservation system online line is easy to use and they give frequent updates and reminders. The pickup location was excellent and so was the drop off location.
Jacob D. en
Rates have gotten to high and a dollar a mile is crazy. Also no 2 day rental. Why does it matter if I pay for it
SHARON M. en
Tanya was super helpful and just a wonderful person.
Keith I. en
The lady at the front desk was awesome
Frank D. en
Radio in the unit I had did not have great reception. Not sure if it was missing an antenna or not. Long ride with sucky radio.
andrew z. en
unsure why i was charged a "cleaning fee" if my truck was clean. I had moved the furniture pads into the cab instead of back of the truck because it was a drop off and there was no one to receive the truck, but besides that everything was in order.
phil p. en
No trailer jack. Heavy. Can hurt back removing from vehicle. No way a woman can lift
Aftad A. en
Excellent service it took 5 minutes in and out
Daniel C. en
Office indicated that gas tank was more full than it really was. I did not realize until driving off the lot. Charged me an extra 10 dollars in addition to what I refilled. Total bullshit. Tanya or whatever her name is screwed me over and didn't offer any compensation after I realized I got screwed.
John C. en
Awesome young Lady who waited on us. She was very professional and very knowledgeable. I would recommend her and this location. John Campbell
Cliffton M. en
In years past we have used Uhaul on several occasions. This time was not a good experience with the service we received in picking up our trailer. My husband traveled to four different locations. The first location did not have any trailers. The second place said that they had overbooked our trailer and one was sitting in the lot. The guy was very unprofessional. The third place did not have a trailer either. The last place had a trailer and the lady there was very polite given the frustration that was exhibited by my husband because of the other rude and unprofessional people running the locations. Your company seriously needs to screen the personnel that are representing your company and the services you provide. I'm not sure how a trailer can be overbooked, yet there is a trailer sitting at a location. Please contact me for any further questions regarding our experience. We were extremely dissatisfied with the customer service and the scheduling issues that happened with this rental.
kelly m. en
Very nice women would like to see you soon
Justin M. en
I think you are doing a great job! Keep it up!
Thomas H. en
Thank you they were great
Mikayla F. en
I was charged for something i did not used and haven’t gotten it handled
Ruben L. en
Webpage did not work at 4:45 in the morning then I could not use U-Haul application for picking up the truck at that time and was obliged to wait 4 hr until the office was open
Dominique T. en
Yes very nice people and helpful.
Benjamin P. en
Better security and an area where you can turn the trailer around
Dominique D. en
Two Great young ladies gave me the Best customer service I've had my whole stay here in Lake Charles!
KYLE C. en
Friendly, helpful staff.
Evan B. en
Very helpful with one exception I said 9 am & they put it st 12
Jimmy F. en
The young lady that took care of me was exceptional. She even cut her lunch break short to accommodate my needs. Professional does not even begin to describe the service at this location. I will certainly recommend this location and use it again in the future.
CORIN C. en
This storage facility is amazing!
ROBERTA R. en
Unit was clean, service was great