Comentarios del cliente para Bay Storage JV

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Bay Storage JV

Grado total:

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Scottie D. en

Grado:

Not Applicable. Very excellent service

Carrie R. en

Grado:

El cliente no dejó un comentario.

James J. en

Grado:

When I dropped off the truck I got $10 credit for the oil I had to put in it. It was two quarts low when I picked it up, and the oil light was on. The facility added two quarts right there, but I had to add two more later in the trip when the oil light came back on. The steering was messed up. There was no compensation for the slack in the steering wheel, or that the steering wheel was crooked. I drove it from AZ to WA, about 1500 miles, and the steering issues made it very difficult to keep the truck in its lane. This truck should never have been rented out in that condition. It was negligent and dangerous.

robert L. en

Grado:

El cliente no dejó un comentario.

Eric S. en

Grado:

El cliente no dejó un comentario.

Leo H. en

Grado:

Continue the great service

sean D. en

Grado:

El cliente no dejó un comentario.

dorothy S. en

Grado:

Great Service. Friendly and helpful manager

Jeffery B. en

Grado:

Nothing. Great and easy experience. Appreciated the exceptional customer service experience we recieved. Will use again in the neat future!

John M. en

Grado:

N/A

John G. en

Grado:

El cliente no dejó un comentario.

Charles B. en

Grado:

Great attitude and very helpful.

randy A. en

Grado:

To improve? Nothing! you should use the service I received at Bay Storrage / UHaul as an example to other dealers. Thomas ensured the trailer I used was in good repair. He hooked it up to my hitch, and insisted on unhooking it when I returned it. I understand that if he unhooks it, that he's assured all is well. But it was a very nice added service I don't usually receive at other trailer rentals. Thanks very much for a great experience.

James Z. en

Grado:

El cliente no dejó un comentario.

Gary W. en

Grado:

El cliente no dejó un comentario.

Gail N. en

Grado:

It was dark when we returned the truck and this location was way out of the way.I live in Shelton and had to make another round trip to Olympia and back.

Bill R. en

Grado:

El cliente no dejó un comentario.

Emory S. en

Grado:

They did not have the dollies or blankets I needed but arranged for me to pick them up at my destination. Unfortunately, I had to return the dollies and blankets to the location that I got them from which was 65 miles away and a major inconvenience.

Sheri S. en

Grado:

Bay Storage was a drop off location for my uhual rental. The rental itself had issue after issue. Thomas at Bay Storage JV was the only person who took initiative to address and resolve the issues that uhual created. Thomas brings an eclectic mix of down to earth character, humor, and professionalism that immediately lets you know he is right there with you, ready to work his magic. I absolutely recommend Thomas and Bay Storage JV for all your moving or storage needs!!

Mary C. en

Grado:

El cliente no dejó un comentario.

LISA P. en

Grado:

El cliente no dejó un comentario.

Laura A. en

Grado:

Customers service was awful. Arrived at facility 545. Close at 6pm. Contact earlier and informed them stuck in traffic. Doors was locked but sign said open.someone sitting at back desk and ignored me.Had to cancel initial move and reschedule next day.

michael C. en

Grado:

El cliente no dejó un comentario.

Matthew M. en

Grado:

Pick up an drop off in a area closer.

Summer B. en

Grado:

Guy didn’t go over anything with us. He took our payment and then pulled up the truck handed us the keys and went back inside. We had an attached trailer as well. He didn’t even ask if we had any questions or. Or if they had any damage ahead of time.

CATHI L. en

Grado:

El cliente no dejó un comentario.

VALERIE V. en

Grado:

Excellent service from Bay Storage!!

Donald U. en

Grado:

El cliente no dejó un comentario.

DOROTHY B. en

Grado:

Thomas was the agent that helped me he was AWESOME.! He was professional. explained everything and was friendly. Thank you Thomas! Dorothy Black

KATHLEEN M. en

Grado:

Thank you for the opportunity to say thank you to U Haul and the local company, Bay Storage, for the fine service. Bay Storage gave me excellent service and were very professional. The truck was ready and waiting for me, the paperwork process went fast, with explaination on pick up and drop off of charges and expectations. Thank you again. Kathleen MacGugan

Catherine P. en

Grado:

Really nice and helpful staff. They connected and disconnected the trailer for me.

kay M. en

Grado:

It wasn't clear about your hours on Saturday. Other than that, it was very good.

Ralph M. en

Grado:

I’ve many times already recommended Bay Storage in Olympia, WA to others. They’re friendly and professional service is always appreciated and always go there first.

Donna B. en

Grado:

Great customer service and having the convenience of renting the truck from the storage company was excellent! The truck drove well and was easy to drive.

JIM R. en

Grado:

El cliente no dejó un comentario.

Mike H. en

Grado:

El cliente no dejó un comentario.

LAEL A. en

Grado:

El cliente no dejó un comentario.

Leo H. en

Grado:

Everything went well in this whole rental I have no complaints!

Dan R. en

Grado:

El cliente no dejó un comentario.

Hilde W. en

Grado:

Hi, Everything went very well here too. The new truck drove very well and the attendant here was very friendly and helpful No problems during our entire experience with UHaul. You have really improved your trucks and your service. We have used UHaul for over 40 years. We will continue to use you because of your honest and excellent service. Thank you

BRETT C. en

Grado:

Tell the customer THAT THEY WON'T GET THEIR CASH DEPOSIT BACK AT THIS LOCATION!!! Now I'm STILL WAITING for my check, which I really need, because moving is expensive!!!

SUSAN L. en

Grado:

El cliente no dejó un comentario.

CAROL P. en

Grado:

Very easy to rent and return.

MANNY U. en

Grado:

Awesome experience with the person who assisted me at the front desk. Compliments to his excellent customer service!

Robert L. en

Grado:

I have rented from Luke at bay storage a few times and he is amazing! He's always super efficient and friendly. I have a Uhaul that is a mile closer, but it's just easier to work with Luke.

Bruce G. en

Grado:

First, with over a week reservation ot was down to the last day and me calling around to find which Olympia, WA. Location I was supposed to pick up at. Website was very cumbersome. The exterior of the rig was very dirty... I in fact washed it before we headed out for the move. Found there was a roof leak getting some boxes and clothing wet. The leak had apparently been worked on with silicone but, that didn’t last...once discovered I could see daylight through the roof.

Tammie K. en

Grado:

Taken care of by the team at Bay storage with U-Haul for our truck rental. Thanks Luke and Ben!

Jerry E. en

Grado:

El cliente no dejó un comentario.

Jerry E. en

Grado:

all great

Lisa D. en

Grado:

El cliente no dejó un comentario.

KARLA S. en

Grado:

Thank you

KRISTA K. en

Grado:

I had a heated unit. Was well worth it because all of my stuff stayed warm and dry, no damage. The staff are wonderful and always very helpful!

PATRICK F. en

Grado:

very nice place

JERRY E. en

Grado:

all was good

Edgar M. en

Grado:

Charge a lesser price. The quoted price was wrong.

Larry C. en

Grado:

El cliente no dejó un comentario.

john B. en

Grado:

Absolutely nothing. Luke and Bay Storage made moving so much easier

art R. en

Grado:

The truck was perfect , big and economical . Service quick , excellent . Within few minutes we were told where to go to pick up the truck we needed . Drop off was also quick and easy . Very nice staff in pick up and drop off location.

john B. en

Grado:

El cliente no dejó un comentario.

PATRICIA W. en

Grado:

Doing business with Luke at the Mud Bay Storage Center is always a pleasure. He is helpful, friendly, and very knowledgable. I make it a point to go to him with all my moving and storage needs even though there are places closer to me.

GEORGE B. en

Grado:

Very satisfied

Gerald W. en

Grado:

El cliente no dejó un comentario.

Crystal B. en

Grado:

Was told one cost at store when picking up truck and budgeted accordingly. Uhaul has now charged my account nearly $400 more than they said it would cost. I gave them detailed information and nothing changed from that at all. $400! Now my other bills are not going through because the funds have been stolen by Uhaul. WTF?

summer S. en

Grado:

Horrible customer service. I one answered the phones. No one was there when we dropped it off. I will never use this location again.

Michael R. en

Grado:

Trucks wiper blades are harabal the check out was driving to the gate and there u go

Tyler H. en

Grado:

El cliente no dejó un comentario.

Samuel S. en

Grado:

Provide restrooms

lauri S. en

Grado:

Have a sign indicating there’s a lunch break from 1-2 and show up at 2 rather than 2:20.

Brian W. en

Grado:

El cliente no dejó un comentario.

Stan W. en

Grado:

Friendly staff and easy pick up and drop off.

Joseph B. en

Grado:

El cliente no dejó un comentario.

hazel S. en

Grado:

First time renting and the service was great. I would refer friends and family.

gerald S. en

Grado:

Quick and efficient return

David A. en

Grado:

El cliente no dejó un comentario.

Christopher S. en

Grado:

El cliente no dejó un comentario.

Gregory R. en

Grado:

equipment was not clean when I got it (I have pictues). The prior renter even had to meet me tobhave me give them items they left in the uhaul (box, lamp, garage door opener etc.)

Robert N. en

Grado:

El cliente no dejó un comentario.

Terry W. en

Grado:

El cliente no dejó un comentario.

PETER B. en

Grado:

Unit was 3 hours later than reservation. Interior had 3 handtrucks I did not order and had dirt on the floor. When I returned it I had left my garage opener and called to retrieve it. Attendant said he had it but in fact rented the truck with it. After locating the person who had my opener he said he had also found a lamp in the truck and gave it to good will. It was a family heirloom and by the time we got to Goodwill it was gone. Do you think your attendant ever looks inside returned trucks before he rents them out? I am going to stop payment.

walter M. en

Grado:

The young gentleman behind the counter was professional, helpful and expeditious throughout the process. Job well done and will give my highest recommendation to anyone looking to rent a moving truck/van.

Stan W. en

Grado:

Friendly staff, truck ran well, was clean, and ready when I arrived. Return was quick and easy.

Marty W. en

Grado:

Great customer service, Luke was excellent.

RILEY T. en

Grado:

El cliente no dejó un comentario.

Bassim K. en

Grado:

El cliente no dejó un comentario.

Amy P. en

Grado:

The location is fine and the people were nice on the phone the following day when I checked in. This isn't where I chose to return my truck, but it showed up on my paperwork, so I dropped the truck here. They were closed. Uhaul reservations that aren't really reservations are a BIG TIME BUMMER!!!!!! Work on your national reservations system. Quit letting down people who need a one way truck. Or at least say up front that people who wish to can roll the dice on getting what they need where they need it, but don't count on a reservation working out, because Uhaul doesn't really mean it when they confirm your order. I didn't say anything the first two times I had this experience, but now I know it's just how they do business as a corporation. It's worth noting that Uhaul can turn your one way move into a logistical nightmare. Apparently they are more about the in-town moves. You might look for other options if you are doing a one-way move.

Doug D. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

Great facility

DAVE W. en

Grado:

El cliente no dejó un comentario.

Daniel C. en

Grado:

Luke, the manager, was particularly helpful.

DANIEL H. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

El cliente no dejó un comentario.

LISA R. en

Grado:

El cliente no dejó un comentario.

faith T. en

Grado:

El cliente no dejó un comentario.

JENNIFER W. en

Grado:

El cliente no dejó un comentario.

Justin S. en

Grado:

El cliente no dejó un comentario.

David K. en

Grado:

The truck was dirty, inside and out. Obviously not of any importance to Bay Storage.

NICHOLAS T. en

Grado:

Luke, the clerk at the desk, is a great guy. That man needs a promotion

Carol S. en

Grado:

This was my second time using Bay Storage/UHAUL but I'd always had help in the past. So, Luke was extremely helpful and patient. He made me feel like I was a good friend or family. Thank you for making this experience so much easier than it could have been!! You're the BEST!!!

Heather J. en

Grado:

El cliente no dejó un comentario.

Abby B. en

Grado:

El cliente no dejó un comentario.

Matthew P. en

Grado:

El cliente no dejó un comentario.

Ruby C. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

I did not rent a truck from this location or any other location. A truck was rented under my name, address,. telephone number and email address, though it was someone else who rented the truck, I had no knowledge of this rental except via the email I received from Uhaul.Yippee!!

Karmie C. en

Grado:

El cliente no dejó un comentario.

SUZANNE C. en

Grado:

Add actual customer service to moving help or don’t promote it. Update website to reflect actual availability of equipment at locations (we reserved one place and ended up having to go over 100miles out of our way), update vehicles that fit on carriers ( website said our truck would fit-it didn’t) had to spend additional money on fuel and driver plus transport back for driver on short notice. Cost us a lot of extra $$$