For what I needed, everything was great.
al O.
Customer Reviews for Bay Storage JV
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The pickup truck I rented is brand new. However, its “check engine†light was already on. Not a problem as far as my satisfaction with using U-Haul. Just thought you would want to know.
WADE S.Love the online check-in process!
Steven S.The staff was extremely friendly, professional and helpful.
Bruce M.The young man was very nice and upbeat. Thanks for the great experience.
Mike M.The truck was dirty when i got it
Darluek H.outstanding customer service. like clockwork.
Kevin M.The young man who served me was fantastic!! His customer service is without compare. Give this man a raise!
Jennifer W.Nothing everything was chill
Ivan P.The customer service was excellent at the location that I picked up my truck at. From going in and talking to him and from getting my truck and returning it everything went so smoothly. I highly recommend this location and especially the gentleman that helped me deserves a raise.
jennifer H.I have had some bad experiences with U haul. This time they delivered I got my truck on time and I did not have to drive several hours to pick it up. Keep it up.
Ann C.I had a very pleasant experience with Bay Storage and their employees. Would certainly use them again if necessary.
June B. | Overall ExperienceService the transmission!
Ronald H.Absolutely terrible customer service by their Moving Help service.
Emmitt S.Great service
emanual B.AWESOME
CHRISTOPHER ANDR N.Fabulous service. Only left because we had to have an indoor RV space.
charles s. | Overall ExperienceEverything was perfect
Marco O.Great customer service. Friendly and professional.
Frantz A.EVERYTHING WAS PERFECT AND EXCALENT
marco O.Your staff at this location were absolutely amazing. Will definitely recommend them to family and friends.
Robert W.Great Representatives
Sarah M.Great people running Bay Storage. Good experience here.
Richard B. | Overall ExperienceThe people were helpful and friendly. Equipment was great. Location was convenient.
Scott F.Great counter man thank you for your help
OMAR W.absolutely fantastic service very personable and friendly and very knowledgeable! would love to work with them again! Thanks thomas!
GARRICK S.Fast friendly service and great support when I needed an extra day!
Elizabeth O.nice people, good equipment, excellent service.
Robert D.We did notice on the freeway the truck pulled to the right. The guys running the pickup location were very helpful.
robert C.Thomas is super friendly, and super helpful. Goes out of his way to make sure you're taken care of. Highly recommend!
BARBARA A.Great customer service and even made recommendations for local companies and places to eat! Thomas is great! Highly recommend.
BARBARA A.Equipment was good, and the guy who helped me was very courteous and professional.
MICHAEL O.The guy who helped up load our car didn't do a good job & my car had some damages after the trip super disappointed
Naomi A.Customer service was wonderful. All my needs were met and then some. I will definitely recommend this location
KATHLEEN W.Very helpful staff. Super friendly and quickly solved our needs. .
SUSAN R.Great customer service!
Anthony S.They called and reminded us about drop off, and the check in process was simple.
Thomas S.Honestly this place is the best!!! Awesome management that cares about their customers!! Nothing but a great experience for the last 3 years while renting there :)
GREG H. | Overall ExperienceBeing 5'2†the thought of driving a Uhaul was a little intimidating but, they set me up to succeed and I did just that. No problems, the truck was clean, easy to drive and the team even loaned me moving blankets. Why pay a delivery service hundreds if you can pay 19.95 here and get it done quicker and better! Amazing people at this location
trisha G.U-Haul was fantastic in the unfortunate circumstance of my reserved truck not being returned on time. They found another truck of the same size and Bay Storage in Olympia had it ready to go for me. Derek was very friendly and easy to work with, accommodated my moving supply needs, and communicative when I experienced a delay in my return of the truck. I will certainly rent from Bay Storage again.
WENDY M.Great customer service! Very warm people taking care of this location. Highly recommended.
Epifanio S.I was lucky I had my dolly to help normally there is one already with the truck but other then that I'll be renting again 😀
KELLY C.We have rented from this location often and the service and human connection keeps us coming back. Will return and thanks again for great service!
HALEY M.This has nothing to do with the specific location. But I had to have my pickup moved twice because they couldn't solidify my truck. I reserved it 10 days in advance and had my first location moved the day before pickup. And 30 minutes before I was to pick up my truck they made me pick up my truck even farther.
SHAYLA H.Great experience! Thank you!!
kitty w. | Overall ExperienceLots of smiles from the two men but no masks in sight. I love freedom to but I am moving my sick mother in law who cannot afford to be infected with COVID. We have been told she will likely die if infected. Not wearing a mask disrespects life. Very disappointed and I will jot go there again.
JUSTIN H.People here are first rate
RICHARD B.The store was closed when we dropped off. However, an employee was still there after hours and he came out to give us directions on parking. He was a very nice man, made sure everything was OK with us. He was great and a easy in and easy out location.
JULIE ANN G.Nothing. Operator/Agent at location is friendly, sociable and competent.
JOHN H.N/C
RALPH B.Both of the men at the desk were efficient and helpful in completing our reservation. Intelligent and positive people help start the moving day right!
MICHAEL M.The trailer we rented was supposed to be 5x9 but it wasn't quite 5 ft wide & we had difficulty loading my cart on. We actually had to tip the cart on its side & slide it in. Actual measurements of the usable space would make it easier!
THOMAS DUANE N.The beat experience on both ends that I have ever received from U-Haul at both ends of the transaction.
RAY F.The staff members at this location were very friendly and helpful. They provided excellent customer service!
Mark J.Clean cab interior Change oil Too off gas tank (I had a little less than a half tank when I picked it up) Had to have the manager on duty finish the pick-up paperwork as the remote agent was unresponsive.
JOSEPH P.Site manager Thomas was great from start to finish of my lease, will be back next summer.
MARK F. | Overall ExperienceGreat service
CHARLES V.Best service and it was so fast and just a great place in and out service and everything was clean and ready to go
Anthony B.This was one of the most positive experience I had in U-haule. The teammate that helped us with the reservation was extremely professional and helpful. He treated us with respect and understanding of our need. We were able to do our chores and save money and time. Gracias.
KIDUS L.The young man behind the counter was outstanding. He went way beyond expectations from the beginning to the end. I will recommend people to go store there things at Bay storage just because of that young man being so helpful. Outstanding!!!!!
Donald R. | Overall ExperienceGracias
KARLA S. | Overall ExperienceI had a heated unit. Was well worth it because all of my stuff stayed warm and dry, no damage. The staff are wonderful and always very helpful!
KRISTA K. | Overall Experiencevery nice place
PATRICK F. | Overall Experienceall was good
JERRY E. | Overall ExperienceVery satisfied
GEORGE B. | Overall Experience