Thank you
JAMES SMITH
Customer Reviews for Baumgartner Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for your kind and professional service.
JAMES SMITHThe reservation, check-in, and check-out process was easy/effortless. The van was new, clean, and well maintained. Roy and staff were very friendly and helpful. I will definitely use this location for a U-haul rental again. Highly recommended.
allyson morganEasy to rent and faster
Wilfredo PortilloMaybe get a later closing time on weekends
guillermo rentasexcellent treatment and equipment and very good service
janet menaMy agent was very nice and helpful. Really made my moving experience painless and pleasant. Will absolutely recommend.
Aliah JonesNothing! Experience was great from start to finish.
Daniel GrabonHave equipment fixed when renting, like lights tires, very important even if your not driving far, weight of freight would be heavy and with a equipment telling you, need air, flat or slow leak, can blow on you and may cause and accident, or waiting for a accident to happen. Other than that the service was great. I would recommend this business to friends and family!
theodore rivasMore available trucks for rental with seat adjustments
Aldoth EdwardsYou guys are awesome 👏
aymed gonzalezThis venue is in my neighborhood but I always went to Rahway that was where I was use to. Last minute Circumstance and I saw that they had what I needed available. Even though I needed it for less than an hour nevertheless the van was clean and everything was marked accordingly!!! The drop was easier than the pickup and quick. I used the van for about an hour and 1 mile and gas still at the same level! That’s how local I was!!! And the price was very reasonable. The owner was very pleasant and communicative!!! This is on my go to list for next time
Yolanda TaylorSay thank you to the guys before you leave with the truck. The professional treatment and courtesy is much appreciated!
Aldoth EdwardsAll good
MICHAEL DERISII was charged for gas although I returned the truck with the same gas I received. It was actually more than when received. The return was 10 feet from the gas station and it’s literally on camera the truck being fueled. This feels like robbery.
Charisma Harrisongreat service
William FalconThe whole process was good.
mohammed azouziPossibly two more rental vehicles at this property.
barbra herbertArreglar el camion esta viejo
Manuel RamosGreat guy in Carteret NJ
william oatmanNothing really..everything was good
Rose KengochaEverything was great
robert kingThe only issue was the change in pickup location, twice as far from my house, 20 minute versus 50 minute drive. Given 50 miles, but no compensation for the cost of the difference.
Christopher HaidGood customer service & try to help as much as can . He help me a lot great guy . !!!
Jaime DelgadoEverything seemed perfect to me.
Joram KengochaI originally wanted a furniture dolly, which wasn't available at the location. The app could use some improvements- the loading time was way too long.
Da Jung KimYou are good 100%
Joram KengochaManger was very helpful and polite
richard galvanekExcellent service
Sriyan WeerasekaraEverything was perfect
Robert BrownVery good guy
Won ShinThe dealer is a GOAT (roy).
Muhammad ChaudhryVery nice people
Janet RaymondHe charge me for a full day instead of the 50 miles which was a 1 per mile he charge me for 100 extra miles I will be disputing
ANISSA WILLIAMSYou can have bungie cords in truck( I don’t know if they were offered )
ANDREW SIARKIEWICZMake sure the agents are provided with the available specials offered online.
Michael SleightN/A
Edward GordonRoy was a pleasure to work with!
CARMEN PRISCOThe gentleman who assisted me was very courteous and helpful.
KEVIN MOOREThe service center did a phenomenal job.
Kenol DufresneI only rented here because it was the only location within 15 miles that had a vehicle available.
Jonathan JoshuaNone
GUILLERMO RODRIGUEZThe location for our initial location was. Loses when we arrived. We waited for 45 minutes, then called U-Haul corporate. After waiting in the queue for ten minutes, I was placed on hold on for at least another ten minutes. I hung up and called back and was placed back in the queue and waited again. I was finally helped and sent to Baumgartner’s, who were great. I was told by U-Haul corporate that I would receive a $50 Credit on my credit card, which I have not received.
LEE MARGOLIS