Comentarios de los clientes para Bauers Custom Hitches

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Bauers Custom Hitches

Clasificación general:

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ALLAN G.
Clasificación:

El cliente no dejó un comentario.

Craig D.
Clasificación:

When UHaul called me to request that I drop off the truck at this location rather than the one a couple blocks from my destination, they said that they would send after hours check-in instructions. I never received those so I had to look it up when I got there and had to go back and forth to the truck several times to complete the process.

Nemuel N.
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El cliente no dejó un comentario.

SHARAI C.
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It was quick and easy.

Donald P.
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The before-hours check-in process is ridiculous!! So many steps and needing to move back and forth between site and phone when checking in on your phone. You need to let people know AHEAD of time that it is NOT a simple, straightforward 1-2-3 process. Very frustrating! I will NEVER use this process again and I will seriously consider another rental company before using Uhaul!!!

Raymond N.
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El cliente no dejó un comentario.

ROBERT W.
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Tha person who waited on me when I picked up the trailer depended on me to hitch it up and do the tasks that are typically done by the u-haul representative.

ERIC B.
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El cliente no dejó un comentario.

Jon F.
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The process was smooth and the people who work there are super friendly.

TODD W.
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El cliente no dejó un comentario.

ANTHONY W.
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Extremely customer centric service. The Bauer team were VERY helpful with a very last minute reservation after I released what I had purchased was too large for my vehicle. Bravo! I've rented her numerous times and they continue to impress!

KEVIN K.
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El cliente no dejó un comentario.

Douglas A.
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El cliente no dejó un comentario.

Nishanth Kumar K.
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El cliente no dejó un comentario.

SUSAN F.
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El cliente no dejó un comentario.

KEITH D.
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El cliente no dejó un comentario.

Raimund D.
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El cliente no dejó un comentario.

ROBERT G.
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El cliente no dejó un comentario.

John G.
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El cliente no dejó un comentario.

Maynard J.
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El cliente no dejó un comentario.

Richard S.
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El cliente no dejó un comentario.

Aubrey D.
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I was double booked, and overcharged.

Krista A.
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I have never rented a U-Haul before and walked into this location hoping someone could help me check in, but the guy who was working in the morning on 11/1 was a complete jackass and refused to help us. I will never rent a U-Haul from this location again. He needs and attitude check or a new job where he's happier.

KAREN M.
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It was excellent

THOMAS M.
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The pick up experience was excellent.Pre tow appointment was excellent.The guy working the desk when I returned the trailer was extremely rude.Fortunately the people working outside that helped me with trailer removal were great after I found them

Chris C.
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El cliente no dejó un comentario.

Steven H.
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El cliente no dejó un comentario.

MICHAEL M.
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Super friendly and helpful staff

melissa B.
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No improvement necessary.

Julio R.
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I like you guys have couple more 15,20 footers available at end of the month in the summer time when is busy,but,the service I received was excellent... thank you u-haul team!!!

Austin R.
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El cliente no dejó un comentario.

Nicolle W.
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El cliente no dejó un comentario.

DAWN S.
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The guys were friendly and helpful. This is 3rd time I've gone here and will again.

Denise A.
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You always do a great job, vehicles are always clean and ready to go and staff is friendly and helpful. Thank you.

Chad H.
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I was driving in snowy and icy conditions. Tires were balding and inadequate for those conditions.

ADAM B.
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El cliente no dejó un comentario.

DOUGLAS A.
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El cliente no dejó un comentario.

Samuel S.
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El cliente no dejó un comentario.

Jesse S.
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El cliente no dejó un comentario.

SCOTT F.
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El cliente no dejó un comentario.

HEATHER G.
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El cliente no dejó un comentario.

Matthew K.
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El cliente no dejó un comentario.

Douglas L.
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El cliente no dejó un comentario.

jennifer B.
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El cliente no dejó un comentario.

Iris I.
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El cliente no dejó un comentario.

JEFFREY H.
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El cliente no dejó un comentario.

Gregory D.
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El cliente no dejó un comentario.

Becky W.
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El cliente no dejó un comentario.

Scott A.
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The truck was dirty, glass looked like someone tried to clean it with WD-40 and it smelled stale.

KURT J.
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The location is very crammed. Too much going on and not enough room. The Uhaul guy was very grumpy. I was confused to where I was suppose to park the trailer even after they told me where to park it. It didn't make sense because there wasn't a spot open. I was happy to get out of there!

DEAN W.
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The tire pressure was low on the trailer. All providers need to check the tire pressure.

David A.
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Rented a 5x9 open trailer to hall brush to the local city drop off site. Susie was the person who handled the reservation and greeted me when I returned the trailer. Friendly people. Overall it was an easy process.

Rebecca B.
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I really like the smart phone check in, especially when returning after hours. Not only is there immediate electronic confirmation, but the pictures I took and attached during the process provided evidence of cleanliness, location, fuel level.....it leaves you feeling like the process is complete rather than just dropping keys in a box and hoping all is well.

Brian B.
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Very fast and courteous staff.

BRIAN B.
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Both the check out and check in processes were very quick and simple. The staff was very friendly and helpful.

Arden J.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

RETA Y.
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El cliente no dejó un comentario.

Kevin M.
Clasificación:

Nothing at this time

Jedadia S.
Clasificación:

El cliente no dejó un comentario.

Brian T.
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El cliente no dejó un comentario.

Becky W.
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El cliente no dejó un comentario.

Trina W.
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One person behind the counter and 11 people in line.

MARK G.
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El cliente no dejó un comentario.

Melvin E.
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El cliente no dejó un comentario.

Kenni H.
Clasificación:

Fast friendly fair price

AMAL M.
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Great service thanks very helpful

frank A.
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Can't recommend any location because there is no place to park my car when I pick up my rental vehicle

MARC F.
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Need to upgrade your early check in process. I reserved the truck and was told I could pick it up at 8:00 am on Sunday morning before the rental location opened at 11:00 am. I uploaded my photo and provided the alternate contact info and that individual was contacted but I never got instructions to get the keys from the lock box and was not called. I had to return home and go back when the U-Haul location opened at 11:00 to get the key to the cargo van.

Robert K.
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Great location. Make sure the app works consistently.

Jeffrey P.
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The service was outstanding.

Glenn H.
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I returned the truck and stopped where the sign told me to to return it and nobody came out I sat in the truck stood outside the truck and then finally went inside where I was told you're good just leave it will check it in later.

DAVE W.
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El cliente no dejó un comentario.

TRACY K.
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The online rental confirmation was excellent for speeding up check out. Great experience all around.

Peter E.
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Hard to rate this because we dropped it after hours so the business was actually closed. The online app was easy to use and worked flawlessly. Thanks for taking a little of the stress out of moving.

Cole N.
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My comments have nothing to do with the location, but the mobile pickup service provided by UHaul - what a mess!! We had to wait about 20 minutes to "be approved" to pick up our truck. Why is this not something that happens BEFORE picking up the truck!? Then, when dropping off the truck, why in the hell does it matter if we take a photo of the damn odometer? Why can someone from the location not do that if needed? All of the photos and approvals just seemed like overkill and unnecessary. Honestly, such a hassle.

James P.
Clasificación:

El cliente no dejó un comentario.

ANDREW O.
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El cliente no dejó un comentario.

john N.
Clasificación:

This location had some fly by night contractors doing work on the roof. While leaving the office area my wife was just about hit with a 4x8 two inch insulation panel. When the rental truck pulled up, as I was just about to get in the truck I was just about hit with a other 4x8 panel too. Upon returning the rental truck there was an unusually long check in period. The guys were still working on the roof and when I was parking the truck in the appropriate spot, there was one of the roof workers in a small trailer with his pants off. Geez.. close the door!! When I asked for a paper receipt the guy made it sound like it was a big deal, asking a big favor. He then said getting a paper receipt would take 15 minutes! 15 minutes for a paper receipt when another employee was sitting on his ass in a chair by the front door. So I went out to the car to tell my wife it would be 15 minutes to get a paper receipt. So at 15 minutes I went back I and it was another 7 minutes to get the receipt. They handed me the receipt and as I was walking out the door I realized that the bill was incorrect. $634.10 for a 6 hour rental? I went back in and said there must be an error. So they determined that there was a mileage calculation error. They charged me for 683 miles when it should have been 61 miles. They did a recheck on the mileage and did find that it was 61 miles. They then printed another receipt which was correct. So it took me 30 minutes to get a appropriate receipt. I really wanted to support this local business and I have had them I stall a Kurt Hitch on one of my vehicles in the past, but after this experience I think I'm done doing business with these guys Sorry to be a complainer but this was a very unpleasant experience.

CHARLES F.
Clasificación:

El cliente no dejó un comentario.

Charles H.
Clasificación:

no idea

Robert R.
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No suggestions

marie B.
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El cliente no dejó un comentario.

STEPHEN B.
Clasificación:

El cliente no dejó un comentario.

DAWN S.
Clasificación:

El cliente no dejó un comentario.

MARK Y.
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The checkout process at Bauer was pretty fast. Uploading my driver's license really helped speed things up. Now if only the car rental companies could be so fast!

Mark M.
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Kinda of confusing in store experience. Not set up with clear markings on floor- people are milling about. Just plain uncomfortable given covid.

Alex L.
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Shop was dirty. Truck was dirty. Staff was standoffish and unwilling to help. No where to park in the entire facility.

Thayer D.
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El cliente no dejó un comentario.

Troy R.
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Quick in and out. Great service.

James S.
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Friendly and efficient.

Brett N.
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El cliente no dejó un comentario.

LADINN H.
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El cliente no dejó un comentario.

Melissa O.
Clasificación:

My issue is with the corporate of u haul i want a to be contacted by a supervisor 6512715684 Melissa olson

Keith O.
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Dealer did not offer a discount or credit for flat tire issue. I had to use my own spare.

Gregory K.
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El cliente no dejó un comentario.

Todd E.
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El cliente no dejó un comentario.

KENNETH M.
Clasificación:

Wonderful trucks and service. I needed an extra truck at the last minute and the staff were helpful in getting me the truck. Will use them again and make referrals to others who are moving!

TONY EUGENE O.
Clasificación:

El cliente no dejó un comentario.

Jeff K.
Clasificación:

El cliente no dejó un comentario.

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