Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)

8,098 reviews

13118 Excelsior Blvd   Minnetonka, MN 55343
(Limited Customer Vehicle Parking Available)

(952) 930-3898

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(952) 930-3898

13118 Excelsior Blvd
Minnetonka, MN 55343
(Limited Customer Vehicle Parking Available)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 5/27/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

david s 
Rating:
2.0

Customer did not leave a comment.

Sai T 
Rating:
5.0

Very convenient location.

Mike H 
Rating:
3.0

More informed and trained staff!

ANDREW K 
Rating:
5.0

Friendly staff to work with

Terry P 
Rating:
5.0

Customer did not leave a comment.

Bryan D 
Rating:
5.0

Customer did not leave a comment.

MELANIE D 
Rating:
4.0

Customer did not leave a comment.

Joy M 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

Neil B 
Rating:
4.0

Customer did not leave a comment.

Kelly H 
Rating:
5.0

Customer did not leave a comment.

LUKE U 
Rating:
5.0

Rented 6x12 trailer. Did not pull well at all, very jerky. Worst on concrete than asphalt. Have never had a towing experience like that in past rentals.

Gregory O 
Rating:
4.0

Customer did not leave a comment.

Don J 
Rating:
5.0

Excellent location for renting. I have rented here multiple times, and when you check in online it really speeds things up. I have also used the mobile app rental, which also works well.

Eric M 
Rating:
5.0

Simple check out by clerk. Fast and friendly service.

CATHERINE M 
Rating:
5.0

Customer did not leave a comment.

Gina S 
Rating:
5.0

Customer did not leave a comment.

Ryan B 
Rating:
5.0

Customer did not leave a comment.

Walter J 
Rating:
1.0

My pickup was moved twice, once on the morning of pick up. Rush hour traffic out and back added 2 hours to my job. Then again on return. I couldn't make it back in time and was charged for a second day!!! Complete BS. Uhaul says they can send me anywhere they have one. Even Brainard or Duluth and its my problem.

Gary P 
Rating:
3.0

Customer did not leave a comment.

steve c 
Rating:
4.0

Customer did not leave a comment.

Ilan S 
Rating:
5.0

Customer did not leave a comment.

andrew k 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O 
Rating:
5.0

Customer did not leave a comment.

dan k 
Rating:
5.0

Customer did not leave a comment.

Tayser H 
Rating:
5.0

Customer did not leave a comment.

Dorsey T 
Rating:
1.0

It took me some time to leave the premises because nobody tells you what to do. When I arrived it gave the keys for the return I got the runaround because i had wait a long time be because the older gentleman em was teaching the younger employee what to do Then the entrance to return was closed and I had to go around. Then I parked and they made me change parking because the wanted on a different place. An at the end i was charged another full day because I was late less than 20 minutes!!!

Eduardo F 
Rating:
5.0

Overall no issues.

Brian D 
Rating:
5.0

Customer did not leave a comment.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

Jared K 
Rating:
3.0

Customer did not leave a comment.

Danielle F 
Rating:
5.0

Pretty painless experience over all. Friendly, knowledgeable staff.

VERNON A 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S 
Rating:
5.0

Customer did not leave a comment.

abdullah m 
Rating:
5.0

Customer did not leave a comment.

Taylor R 
Rating:
5.0

4th time moving son in and out of his dorm - works so well to have a U-Haul

BRENDA R 
Rating:
5.0

Customer did not leave a comment.

Gleason G 
Rating:
5.0

Very friendly people!!!!

MARK S 
Rating:
5.0

Customer did not leave a comment.

TERRENCE O 
Rating:
5.0

Customer did not leave a comment.

SUNDAY O 
Rating:
5.0

Therese was very helpful and professional in hooking up the trailer.

ROY L 
Rating:
5.0

Customer did not leave a comment.

ronald k 
Rating:
4.0

Customer did not leave a comment.

JOHN W 
Rating:
5.0

Customer did not leave a comment.

MOHAMED H 
Rating:
5.0

Customer did not leave a comment.

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

AMIEN S 
Rating:
5.0

All the staff is extra helpful and kind.

Trevor S 
Rating:
5.0

The guy who helped me in the morning went way beyond what he had to to help me. I plan to contact corporate specifically to compliment him. The best customer service I’ve had at U-Haul, and that’s saying a lot, as its usually great.

THOMAS H 
Rating:
5.0

The service was great very friendly and efficient thanks again

John K 
Rating:
5.0

Nice people and good location

RAKESH C 
Rating:
4.0

Customer did not leave a comment.

Susan T 
Rating:
3.0

The trailer was fine but the inside floor has muddy footprints all over the front half and we had to pay a blanket over it so our stuff didn't get dirty.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Jay H 
Rating:
5.0

Customer did not leave a comment.

Daniel A 
Rating:
5.0

Customer did not leave a comment.

Thomas Z 
Rating:
4.0

the team was very flexible and got us on the road

James Z 
Rating:
5.0

everything went smoothly and the facility was clean and easy to deal with

RANDALL P 
Rating:
5.0

Easy pick up and return

James W 
Rating:
5.0

Customer did not leave a comment.

KEVIN M 
Rating:
5.0

Customer did not leave a comment.

David m 
Rating:
5.0

Customer did not leave a comment.

David m 
Rating:
5.0

Customer did not leave a comment.

Marit C 
Rating:
3.0

The person was rather rude when I brought the trailer in, but the drop off otherwise went well

JUSTINE A 
Rating:
4.0

Customer did not leave a comment.

GERALD R 
Rating:
5.0

Customer did not leave a comment.

Don A 
Rating:
5.0

Customer did not leave a comment.

BRENDA F 
Rating:
5.0

Customer did not leave a comment.

David m 
Rating:
3.0

The young man that took care of me was excellent. The owner of the joint was terrible. He had 5 people waiting for either rental or other things and made the young man do everything. Not sure what he was doing, but not cool.

Donald P 
Rating:
5.0

Customer did not leave a comment.

Jackson K 
Rating:
4.0

They are under staffed.

steve b 
Rating:
4.0

I hate the company's requirement of only on-line service and app services. Your company need to update your security system daily, otherwise many individuals will never have access to your website. All my device system are strict about not visiting any websites that doesn't take security seriously. Therefore, I was unable to open any attachments or emails. This non human services or paperless has only frustrated me. Other rentals service locations don't require this from there customers.

Angela E 
Rating:
5.0

Christian did a great job! Thanks so much for all you did to help us!

Laurie T 
Rating:
4.0

I was surprised at how much effort was needed as a customer to navigate through apps, take pictures, etc compared to past rentals with Uhaul. While I realize this is described as a way to protect customers, I came away with it feeling like I was doing more work than necessary to simply rent a vehicle. I miss the days of showing up, processing, getting a key, and dropping off (not having to use an app to avoid a return charge, take 10+ pictures and upload on a slow app, etc).

TIM E 
Rating:
4.0

Finding a place to park the trailer was a bit difficult but, a minor inconvenience,

Donald K 
Rating:
5.0

Great service!

SAM C 
Rating:
4.0

With snow storm coming, I changed my plans and returned trailer a day & half early. I did get credit for those days. Thank you for honest business. If in need in the future, will use this location

Sid M 
Rating:
5.0

Customer did not leave a comment.

JIM C 
Rating:
5.0

Everything thing went very well. Quick check in and when I brought the truck back, it was equally as fast.

Gary D 
Rating:
4.0

I only saw 1 employee when I dropped off the trailer and packing blankets I rented. I am not proficient in backing a trailer, and I was asked to pull it around to the back and back it into a particular parking space with little maneuvering space. I actually surprised myself that I got it the first time I tried! An employee would probably back it in further.

Holly J 
Rating:
4.0

I was told it had 10 miles to the gallon and had only a half tank and that my destination was over a 100 miles! So I filled the tank at $54 , drove way less than 100 miles, and got 14+ per gallon and therefore wasted $49 which I wasn’t reimbursed! Also the steering wheel shook so bad I had to drive really slow or it felt I was going to lose control of the van!! Apparently someone messed with the lane button I found out later!! Very annoying and scary 😱

Sherri B 
Rating:
5.0

Customer did not leave a comment.

Karen N 
Rating:
5.0

Customer did not leave a comment.

Scott J 
Rating:
5.0

Customer did not leave a comment.

LAUREN J 
Rating:
4.0

Close quarters navigating a big truck in, but helpful service.

Charlie B 
Rating:
4.0

Customer did not leave a comment.

Richard V 
Rating:
5.0

Customer did not leave a comment.

Frederick S 
Rating:
5.0

Customer did not leave a comment.

JAMES A 
Rating:
5.0

Affordable, friendly, helpful

Frederick D 
Rating:
5.0

Provide information on fuel level on return, or have it mostly full.

Denise G 
Rating:
4.0

Charging for gas used based on actual mileage used rather than asking to top off the fuel tank seems more fair. I put 28 miles on a van for my recent rental and had to put in 3.9 gallons of gas in order to top off the gas. Do the vans really get 7 miles per gallon?

Kim K 
Rating:
5.0

Customer did not leave a comment.

ANDREW B 
Rating:
3.0

Customer did not leave a comment.

Jamie P 
Rating:
5.0

I love this place! It is convenient for us and the service is always efficient and friendly. Both the check-in and return processes were quick and easy. We always use Bauers for our Uhaul rental needs and we'll continue to do so in the future!

Andrew C 
Rating:
4.0

Couldn't do photos when checking trailer in on the UHAUL app.

Thomas B 
Rating:
5.0

Customer did not leave a comment.

Mark K 
Rating:
5.0

Customer did not leave a comment.

RAKESH C 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

MARION J 
No reviews have been submitted for this location.

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