Customer Reviews for Bauers Custom Hitches
(U-Haul Neighborhood Dealer)

7,480 comentarios

13118 Excelsior Blvd   Minnetonka, MN 55343
(Limited Parking Available)

(952) 930-3898

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 11 a. m. - 5 p. m.
Horario especial
  • 11/24/2022: cerrado
  • 12/24/2022: 8:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado
  • 4/9/2023: cerrado
  • 5/26/2023: cerrado
  • 7/4/2023: cerrado

Show All Hours

Servicios en esta ubicación:

Contáctanos

(952) 930-3898

13118 Excelsior Blvd
Minnetonka, MN 55343
(Limited Parking Available)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 11 a. m. - 5 p. m.
Horario especial
  • 11/24/2022: cerrado
  • 12/24/2022: 8:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • 1/1/2023: cerrado
  • 4/9/2023: cerrado
  • 5/26/2023: cerrado
  • 7/4/2023: cerrado

Show All Hours

  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jill H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Loren K. 
Clasificación:
5.0

The drop off went well. - Thanks.

Craig C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nick L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher U. 
Clasificación:
5.0

Everything was just as it should be, equipment was clean and ready, employee was pleasant and helpful

Bob S. 
Clasificación:
5.0

I rented the auto transport trailer. Even though it had some previous battles scars all the chains were like-new and the tire hold downs were like-new as well. It's a great functional car trailer. Staff was very helpful and quickly got me on my way! Awesome location to do business with. Thanks Curt Ratzlaff

Curtis R. 
Clasificación:
3.0

The signage for U-Haul check-in are small and not near the trucks. I had to scan a barcode to verify location, but it was the size of a barcode on a box of crackers on the window 20 feet from where it should be. I was told 'this is what U-Haul gives us'. I checked in online, but still had to go inside to get the key once everything was all done. So, why did I do everything myself online then? Also, why not upload driver's license photo's when renting the truck in the first place instead of at pickup? Seems like it would save some time to just upload it when making reservation.

Kyle H. 
Clasificación:
5.0

I have rented out for an hour thanks

abdi O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
4.0

Fix the U-Haul software. Dealing with U-Haul reservation system is always a gamble. Some locations do not have the equipment on the reservation. Can't tell if equipment return was recorded/ accepted. U-Hual software never sent me a text with equipment return instructions for after hours. Penalty is $20 fee.

MARK H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane H. 
Clasificación:
5.0

The lady who checked us in was very helpful and polite.

Neil W. 
Clasificación:
5.0

great service, friendly people

Gilbert B. 
Clasificación:
3.0

get their credit card reader fixed or replaced.

JAMES O. 
Clasificación:
1.0

No one to service you.

Karizma S. 
Clasificación:
5.0

It was pretty busy when I came to get the trailer and there was only one person handling the check-in/check-out process. That made fora crowded line in the store. I can't think of a viable solution. Faster check in process, more staff to handle busy times or better web based check in to get customers prepared. How about making reservations that are staggered by 10minutes. As it was, 9 am was everybody's choice tat day.

Kenneth L. 
Clasificación:
5.0

Excelente

Daniel M. 
Clasificación:
5.0

I was little nervous about the whole experience but the gentleman were very nice informative great customer service. I would definitely recommend that location.

Nicole L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
2.0

El cliente no dejó un comentario.

BRIAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig K. 
Clasificación:
3.0

The people working here were kind of jerks. No patience. It's not like people rent trucks everyday and know the routine.

Cheri G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill S. 
Clasificación:
5.0

I rented a 26ft u-haul truck for 2 days. Clean truck. But had a horrible brake shake when on the brakes even with a empty truck, the cab of the truck would even shake when braking. Also the brake light came on for a few miles, (and no it wasn't the emergency brake light) then went off but the engine light came on instead..... not the best experience renting a truck. I didn't feel safe driving the truck, upon returning it the guy informed me that 3 other people had the similar complaints about the same truck but said u-haul didn't do anything about it the other 3 times......

Josh W. 
Clasificación:
4.0

Items rented from U-Haul and left in the box of the truck maybe vulnerable to theft since they were not inventoried or secured by the drop off location.

John A. 
Clasificación:
5.0

Great experience. Very pleasant staff.

Brian O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conor H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina H. 
Clasificación:
4.0

Uhaul struggles on providing adequate pick up locations. by having third party locations capable of delivery means nothing if they cant deliver. Rethink your value prop and what customers are looking for. Fortunately you have little competition.

Scott M. 
Clasificación:
1.0

The representative was a total jerk

Howard R. 
Clasificación:
5.0

Helpful with return questions over the phone. Quick and easy return service on-site.

David T. 
Clasificación:
5.0

Great place to rent from. Friendly and helpful !

Keith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S. 
Clasificación:
3.0

The service at the location was great! I was just really frustrated with the mobile check in. I was in the middle of moving and coordinating and I just wished it was simpler.

Ava E. 
Clasificación:
5.0

Pretty smooth from pick-up to drop-off. Appreciate the well-lite parking lot!

Michael P. 
Clasificación:
5.0

What I would not recommend is booking a trailer 2 months out and assuming you have nothing to worry about. I booked one for pick up 3 miles from my home. The fine print tells you that you will get a confirmation 48 hours prior to your rental. My confirmation was for a trailer pick up 177 miles away. Don't book in advance with any confidence.

Raymond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

I rent a lot and am so happy with my experience.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

salina F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
4.0

I didn't receive a text message after about an hour depart of picking up my rental like I should have. Had to go into uhaul.com to figure out how to return the rental after open hours. Took awhile but figured it out. If I would have gotten the text I was told I would get I could have just clicked on the link. Besides that good experience.

Bret R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
3.0

This location had a small parking lot to return the trailers to making it difficult to return them effectively. While I was parking and returning the trailer multiple other parties came and returned items filling the re extensively.

Rebecca M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLEN C. 
Clasificación:
5.0

I appreciate having the Bauer's folks in the neighborhood, and rent from them a couple times a year. Highly recommended!

Reynold F. 
Clasificación:
5.0

Mr. Bauer and his daughter were so helpful, friendly, and absolutely adorable.

Dustin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gena G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

Bauer Bros. is the best! They go the extra mile, are so friendly and helpful! They have great technology at their business too, apps, etc. Very fair prices. Highly recommended!

Susie H. 
Clasificación:
5.0

The gentleman at Bauer was truly great to work with, super friendly and helpful. Trucks alignment was way off the brakes are warped like crazy so the truck was bouncing a ton when trying to slow down.

paul R. 
Clasificación:
3.0

Seemed to be a lack of communication with uhaul site that was great and pickup site… when I tried to straighten things out the pickup site guy was a bite grumpy telling me how many contracts he has to look at to find mine… seemed a bit lazy on his part

Dennis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalyan K. 
Clasificación:
5.0

Drop off after hours didn't work very well for me. Not the easiest to interpret, my phone didn't work and I have new phone, luckily my wife was with me and we tried her phone and it worked.

Rahn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily N. 
Clasificación:
4.0

Just used this location for dropping our rental truck off. They were pleasant to work with and got our rental closed out quickly.

Maryann E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammy N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
1.0

When I reserved the truck, I also reserved two dollies. When I showed up to get the truck, was told no dollies were available. If I had known that, I would have gone elsewhere but instead had to find out the morning of so had no choice but to take the truck. Also, he knew every Sunday morning was a rush so should employ more help to make process faster. Line was out the door after I got done which took a while. Poorly run. The truck also ran poorly.

Julie P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

Awesome experience - friendly staff!

Eric A. 
Clasificación:
5.0

Everything Was Great

lakesha T. 
Clasificación:
5.0

No improvements necessary

Joel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

on-line service failed, fortunately staff ast sight resolved

patrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

Convenient, easy, clean with friendly, helpful staff. We've used this location a couple of times now and we've been very pleased with the experience.

Andrew C. 
Clasificación:
5.0

Make sure customers have return information after hours. I planned an after hours return and was told I would receive a text to complete the return but it never came. Thankfully I called on my way to the return and got through to a rep that walked me through it as I arrived at my return location

Monica K. 
Clasificación:
5.0

You guys are great! Probably the smoothest check-in and return i have ever been through. Thanks a bunch!

Tjaden H. 
Clasificación:
5.0

Again, great people.

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F. 
Clasificación:
3.0

The Sunday crew made every effort to assist me, and they did. The trailer probably should not have been rented, yet they managed to help me and it was greatly appreciated. The young man on Monday when I returned the trailer was not the nicest.

david K. 
Clasificación:
5.0

It was super easy after having the on-line reservation. The person checking me in was friendly and helpful.

Robert R. 
Clasificación:
5.0

Been renting a cargo van from here for the last 4 years. 2x a year to help with moving my son back and forth to and from college. Great service and vans. Thank you!!

Scott P. 
Clasificación:
3.0

Just a weird area and the spaces were VERY skinny. hard to park there. but it seems its the only location in the SW metro?

Laura V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

Your auto check in needs work. We could not get it to upload my license and other pictures. It took almost an hour to check in and get our truck, so we were late to our place to load up. Also, it would have been nice to get notification that the check in facility was closed due to covid, so that we would of had the opportunity to get supplies and boxes that we needed prior to truck pickup. This was a very frustrating and disappointing rental, and I have rented many trucks and trailers over the years from this location.

Lisa L. 
Clasificación:
5.0

excellent value and service!

JEFF L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin M. 
Clasificación:
5.0

smile more to your guest the asstence need to the person who help me was rell y nice

rickey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve O. 
Clasificación:
5.0

The after hours check in process online failed twice with an error. Left me in limbo. Needs improvement.

BRUCE K. 
Clasificación:
3.0

Trailer pick up is great, people are friendly. But for the second time when I returned the trailer, I was told (by the same person both times) to park the trailer and he would check it in. I went inside, person at the counter said I was good to go. Then the next morning I got a bill showing an extra day charge. So evidently, they checked it in the next morning when they opened instead. Both times I've had to stop back at the store to have this charge removed.

Sean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba