Customer Reviews for Batteries and Things Inc
(U-Haul Neighborhood Dealer)

219 reviews

365 24th St   La Salle, IL 61301

(815) 220-5294

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 220-5294

365 24th St
La Salle, IL 61301

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Anna Jefferson 
Rating:
5.0

Customer did not leave a comment.

Patricia Hubble 
Rating:
4.0

Customer did not leave a comment.

Robert Barnes 
Rating:
4.0

Could speed up process

Robin Harper 
Rating:
5.0

Great service-very helpful and courteous. We have rented from Batteries and Things in the past, and will, again, if the need arises in the future. Great people!!

Jennifer Ebener 
Rating:
2.0

Customer did not leave a comment.

Kennedy Markham 
Rating:
4.0

Customer did not leave a comment.

Peggy Hazelton 
Rating:
4.0

Customer did not leave a comment.

John Mose 
Rating:
4.0

Customer did not leave a comment.

Ryan Linnig 
Rating:
3.0

Customer did not leave a comment.

Maria Furlan 
Rating:
5.0

Very friendly and helpful really clean location

Rhonda Ramme 
Rating:
5.0

Customer did not leave a comment.

Robin Hughes 
Rating:
4.0

Customer did not leave a comment.

jordan james 
Rating:
5.0

The person who checked us in was wonderful. She was professional and courteous, and I would definitely work with her again.

Stephanie Baness 
Rating:
5.0

Customer did not leave a comment.

Deborah King 
Rating:
5.0

Customer did not leave a comment.

Peggy Thomas 
Rating:
1.0

I was over charged!!!!!

ALECIA ROSAS 
Rating:
5.0

Customer did not leave a comment.

Zanina Hall 
Rating:
5.0

Customer did not leave a comment.

Robert Angelini 
Rating:
2.0

Location's delay to get my auto transport ready cost me $300, which they refused to refund. I paid the load/offloading team for 7 hours ($700) for a 3 hours job. Very bad experience.

Michael Tsopang 
Rating:
4.0

The service associated was nice and courteous. However, when I picked truck she told me that when I returned the truck I would get a credit for any extra gas in it beyond the 1/4 tank which I checked it out with. When I returned it, the truck had a half tank. However, when I stopped by for a final bill she handed me a receipt which gave no credit for that extra 12 gallons of gas. She called the owner and he said they only give credit if returned full. That is not faur.

Doug Renkosik 
Rating:
5.0

Everything was good about renting from them.

Manny Cuevas 
Rating:
4.0

Customer did not leave a comment.

Steven Biccochi 
Rating:
5.0

U-Haul have its act together so I wasn't there half hour

Bradford Forkner 
Rating:
4.0

Customer did not leave a comment.

Matthew Margis 
Rating:
3.0

Customer did not leave a comment.

norman pizzamiglio 
Rating:
5.0

Customer did not leave a comment.

Matthew Gifford 
Rating:
5.0

Customer did not leave a comment.

Rocco Paperiello 
Rating:
5.0

Customer did not leave a comment.

Ali Stachowicz 
Rating:
5.0

Customer did not leave a comment.

Michael Vaessen 
Rating:
3.0

Customer did not leave a comment.

Cheyenne Holt 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MC KAY 
Rating:
2.0

1. The fact that I had to drive 40 min west of my home to find the trailer we needed was very inconvenient. There are several Uhaul facilities near me which none could provide what I needed. Even when I altered my options. 2. If I drove 20 min to the east of my home, I would have to pay nearly $200 more for the EXACT same reservation. That is truly ridiculous and insane! The prices SHOULD not fluctuate that much in the same area. 3. The tire on the driver side had a hole and was flat - we had to plug the tire before driving it 7 hours. That should have been checked by the facility before we left... I reported the tire but never received any response from Uhaul regarding our inconvenience. I have used Uhaul several times and was disappointed with the availability and prices quoted.

Karen Frederick 
Rating:
5.0

Customer did not leave a comment.

Kelly Krapf 
Rating:
4.0

better selection of vehicles

Robert Mayton 
Rating:
5.0

Customer did not leave a comment.

Silvia Loredo Ibanez 
Rating:
3.0

Customer did not leave a comment.

Lynda Argueta 
Rating:
4.0

Customer did not leave a comment.

Daniel Rodriguez 
Rating:
5.0

Batteries and Things did a great job with a total mess from UHaul. UHaul changed the resv., then at the last minute changed the pickup location. UHaul did not allow Batteries and Things time to clean the most disgusting truck I have ever been in before pickup. UHaul needs to do a better job handling online reservations!

Chris Politsch 
Rating:
5.0

Customer did not leave a comment.

Mark Motl 
Rating:
5.0

Customer did not leave a comment.

Beth Walker 
Rating:
5.0

Sometimes suggesting improvements to an already good process that was put together by employees who know their business can result in that process being not so good.

Harold M Braden 
Rating:
4.0

Customer did not leave a comment.

Matthew Harville 
Rating:
5.0

Customer did not leave a comment.

Cynthia Kohr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hall 
Rating:
5.0

Customer did not leave a comment.

CLAYTON SPAYER 
Rating:
5.0

Customer did not leave a comment.

James Adrian 
Rating:
5.0

Customer did not leave a comment.

Dylan Bryan 
Rating:
5.0

Customer did not leave a comment.

Anthony Linenfelser 
Rating:
5.0

Customer did not leave a comment.

Adam Scott Moss 
Rating:
4.0

the drop off location was changed on the contract from naperville to romeoville and I had to call to change the drop off location back to naperville. Other than that, everything was good!

KENDRA LANDFAIR 
Rating:
5.0

Customer did not leave a comment.

Nathan Conrad 
Rating:
5.0

Customer did not leave a comment.

Helen Blakesley 
Rating:
4.0

The staff was friendly and professional: +1 star Vehicle nicely maintained: +1 star I forgot my water bottle in the vehicle and they returned it to me: +1 star Because I'm in a good mood: +1 star There was BROKEN glass all over the back of the truck in which I had to just move to the corner since I didn't have anything besides plastic bags to put the glass into. -1 star While I was highly disappointed in this, I'm sure it's not something that usually happens. So, I'm not going to rate one star out of spite.

Andrew Peoples 
Rating:
5.0

Customer did not leave a comment.

Huub Kemmere 
Rating:
5.0

Customer did not leave a comment.

James Simpkins 
Rating:
4.0

Customer did not leave a comment.

Kyle Edgcomb 
Rating:
5.0

Customer did not leave a comment.

ADAN ESTRADA 
Rating:
5.0

Customer did not leave a comment.

Nicholas Anderson 
Rating:
1.0

Dolly and pads were not in truck per contract. Made our move much more difficult and long.

William Sandberg 
Rating:
5.0

Satisfied Customer !!

Robert Wienke 
Rating:
5.0

Customer did not leave a comment.

Jeff Doll 
Rating:
5.0

Customer did not leave a comment.

Steven Lampley 
Rating:
5.0

Customer did not leave a comment.

Evan Goedelmann 
Rating:
5.0

Customer did not leave a comment.

Beverly Brown 
Rating:
1.0

You're entire rental process is shit. Uppity screwed me out of money and time. I will never use Uhaul and will never recommend your services. Such a waste of a company.

Lindsey Keaton 
Rating:
2.0

Did not explain how the hitch worked and we had unsafe conditions result...

PAUL CARUS 
Rating:
4.0

Customer did not leave a comment.

Jaime Arteaga 
Rating:
5.0

Customer did not leave a comment.

JEFF WIGGINS 
Rating:
5.0

Everything was handled quickly and efficiently. The move went off great. Return was quick and easy.

LLOYD KOPLIN 
Rating:
5.0

Customer did not leave a comment.

Joann Jesse 
Rating:
5.0

The truck was clean and well cared for. Very nice employees.

cheryl donarski 
Rating:
4.0

When I call U-Haul I get a different story from everyone I talk to.

Andrew Current 
Rating:
5.0

Customer did not leave a comment.

Richard Nelson 
Rating:
5.0

Idk. They're the best.

Dan Vonstowver 
Rating:
5.0

Great people.

MATT JOHLL  |  Overall Experience 
Rating:
3.0

This review is for uhaul online services (not Batteries and Things, INC) - When submitting a preference online for location and time, if your location is going to be changed by 30 miles and your pick up time by 4 hours, the customer should be notified. When these changes occur, the customer should also be contacted so account can be updated so there are no issues when attempting to check in via 24/7 truck share mobile, as this also delayed my trip by 30 additional minutes.

Mitchell Bunkofske 
Rating:
5.0

This location has excellent customer experience and service. Above and beyond for the customer thanks

Albert Gottberg 
Rating:
2.0

Doors on truck was frozen up with ice. Had to clean the truck off and let it warm up for at least 30 mins. When I went inside I was offered a ice scraper to clean off the truck. Area was not even plowed were trucks were parked. The concern was to get the 2 trucks that were being transferred a few blocks away for that dealer. Why transfer trucks customer could of easily picked up from this location. So 2 dealers (Rental Pro's and Batteries in more) made a paying customer deal with there own rental. Time to start renting with another company

Susan Burr 
Rating:
5.0

Great service, no improvements needed

Bryan Nambo 
Rating:
3.0

The truck was on empty when I picked it up upon arrival. While I did get a fuel credit (VERY HELPFUL as it essentially paid for the fuel usage for us) it was not convenient to have to fill up before having to meet my moving crew as we were on a tight schedule. The staff was super friendly though and this was a very minor inconvienience. Because of the hours of operation at this location and because I picked up the truck right at opening I completely understand how it happened. Everything else was great!

Jennifer Duffy 
Rating:
3.0

chains are not the correct length and very difficult to change. Tongue weight is quite high for me to lift. Chain hooks do not fit a uhaul hitch easily.

Thomas Fronek 
Rating:
3.0

Customer did not leave a comment.

Blake Brown 
Rating:
5.0

Very satisfied with the truck rental

Donald Staats 
Rating:
5.0

Customer did not leave a comment.

Lauren Wren 
Rating:
5.0

Customer did not leave a comment.

Doug Grose 
Rating:
5.0

Customer did not leave a comment.

Melinda Eden 
Rating:
3.0

When i booked the trailer and was told princeton illinois had ttrailer. Was sent to lasalle which was hassle. Did not have blankets and appliance cart i asked for making our job even harder. The customer service rep was beyond rude when we called on friday. I will never use u haul again. This was my first time using the service and i have never been more frustrated.

Barbara Beschorner 
Rating:
5.0

Customer did not leave a comment.

jennifer sieting 
Rating:
5.0

Customer did not leave a comment.

doug layhew 
Rating:
5.0

Customer did not leave a comment.

Mary Hufnagel 
Rating:
5.0

I would suggest having the gas tanks full at time of rental. The customer then could return them full.

Jim Kreiser 
Rating:
5.0

Everything was good The U Haul associates I spoke with were very helpful with any problems or questions I had Thank You

craig lunn 
Rating:
5.0

Great job everyone ??Keep it up

Margaret Nkemnji 
Rating:
5.0

The pick up and drop off have excellent people working for you. Your customer service department is very poor, I have dealt with Sprint and Comcast customer service and they have improved 100%. Uhaul has gone in the wrong direction not friendly or helpful at all. I will look into Budget and Penske in the future. I dealt with a Kim in customer service.

Ralph Riefenberg 
Rating:
3.0

Checking out there was no problem. Done smoothly with no problems. Rental was taken on Friday morning and returned Saturday morning again with no problems, or so I thought. I received a call from U-Haul in Springfield IL, on Wednesday afternoon wondering why I hadn't returned the rental. Evidently it was not checked in at Batteries and Things when I returned it. I called and was told they had been busy and hadn't had time. I relayed this to the office that had called who in turn contacted the store. It has now been checked in and a receipt has been received. Very frustrating that it took 4-5 days to check in. Am not sure if I would rent from them again

Brain huffsdott 
Rating:
3.0

Make drop off process easier app said return was successful, and yet uhaul says they never recieved truck return i will not allow any further charges made to my account due to a computer error on uhauls end

john gardner 
Rating:
5.0

Customer did not leave a comment.

Mark Kalina 
Rating:
5.0

Customer did not leave a comment.

Martian Leix 
Rating:
3.0

I am lucky there was someone there. The key wasn't in the box and the guy that happened to be there had no knowledge of the rental.

Ashley Csiszer 
Rating:
5.0

Customer did not leave a comment.

Steven Sliva 
Rating:
5.0

Customer did not leave a comment.

Timothy Shinnick 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top