They put the delivery address at 430 1st Ave Cambridge. For the rental truck. I did the online check in and discovered there was no key box. The place wasn't open either. We had to drive the vehicle another 5 miles to a different drop off. I called customer service but waited over 20 minutes for a reply so I had to leave a note on the key. Worst experienceKatie W.
Customer Reviews for Batteries R Us
(Distribuidor de U-Haul del vecindario)
Hopkins, MN 55343
Services at this Location:
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My husband dropped the trailer off and had no problems doing so. Thanks for arranging the drop off for us.MARTHA K.
El cliente no dejó un comentario.CATHERINE B.
El cliente no dejó un comentario.Markabo H.
El cliente no dejó un comentario.Kerry R.
Great! Very satisfied with everything.WARRICK L.
It was easy, affordable, and right down the block from where I live. What's not to like? I'm very happy with my experience.MIchael C.
Outstanding customer service and product knowledge- keep it up!!Peter R.
El cliente no dejó un comentario.steve W.
El cliente no dejó un comentario.THOMAS P.
Excellent service.Esther W.
El cliente no dejó un comentario.Timothy B.
The gentlemen are always professional, courteous, and friendly; they're personable, not just business. They want you to return, and they show it in how they conduct business.Joseph P.
This was a perfect experience! Thank you one and all for making this so excellent.NATHAN H.
El cliente no dejó un comentario.Thomas L.
Efficient, knowledgeable, friendly staff! Trustworthy and reliable - as always!Scott N.
El cliente no dejó un comentario.ROBERT I.
No changes are necessaryKevin N.
Second time renting here, I would not hesitate to return if I need a rental van. Quick and easy check-in, I was on my way in less than 15 minutes. ¡Gracias!Cheryl C.
El cliente no dejó un comentario.Marcos W.
El cliente no dejó un comentario.Aaron C.
Cheerful friendly staff who made sure we got what we needed. ¡Gracias!KAREN K.
Great experience fir my first time driving a rental truck. Had my grandsons help and it was a teachable moment for them too. Gents at UHaul friendly and helpful.Phyllis M T.
Very helpful and nice!ALEXANDRA K.
El cliente no dejó un comentario.Julie J.
Only one of the employees was wearing a mask when we went to pick up the u-haul. Very disappointing.Thomas F.
Neither of the people were wearing masks when I went to pick up the truck. They never offered to even put them on. I would never recommend this location or go again.Alyssa M.
I loved the online check-in / drop off process! It was fairly fast, easy to follow, and we didn't have to wait for anyoneCarla F.
Very easy rental experience.Charles B.
The truck I reserved was ready when I arrived and it only took a couple of minutes to get the key, finalize the paperwork and be in my way. Perfect check out process. On the return I just handed over the key and was on my way. Perfect check in process.Scott U.
El cliente no dejó un comentario.Ronald K.
Easy dropoff!Trisha T.
I was impressed! Super organized, knowledgeable and friendly team. Will rent from them again.Katherine N.
El cliente no dejó un comentario.rob L.
El cliente no dejó un comentario.Ralph S.
We received great personal care. Randy and other employee took meticulous care that our trailer is properly hooked up for our long journey. They did it with smile. Absolutely wonderful people! 100% recommend this location.Victor R.
No suggestionsRobert R.
Very kind, energetic, helpful staff. Quick and efficientJane J.
The employees do not wear masks or wear them where they don't do any good. Careless regard for the safety of their customers! Also, I checked in online and completed everything ahead of time in order to be able to get the key and leave quickly. I waited 25 minutes.robert R.
No good personRodino C.
Very nice man checked me out just as they closed.Andrew C.
Great service and newer clean van. I definitely would recommend this location.Hillary W.
Great customer service. Thanks, I'd use again.Julie F.
El cliente no dejó un comentario.Margaret S.
El cliente no dejó un comentario.Joel M.
Far too many questions and pictures needed when dropping a vehicle off after hours. I understand taking a picture of the mileage and fuel, but pictures of how clean it is was too much. And regardless, during the time of covid, the trucks should be getting cleaned before they're rented again.Phillip S.
El cliente no dejó un comentario.ALEXANDER F.
El cliente no dejó un comentario.Lisa C.
Great location. Great service. No lines. Very quick. Easy drop off!!!Suzanne N.
Gentleman was so polite and very helpful. Great experience!Elissa P.
Nice guys, and very quick service.PETER L.
El cliente no dejó un comentario.Terri B.
My card was denied because of the way that U-Haul/batteries Plus is labeled as a vendor. Would be helpful if your vendor name was easier to distinguish than UHL*BATTERIE. ¡Gracias!Maygen L.
El cliente no dejó un comentario.BONNIE J.
Used this location 3 times in the last 2 weeks . Everything went smooth each time.carl K.
El cliente no dejó un comentario.robert A.
The guy was ready and waiting to help me check in, but I already started the process on the mobile device and had to wait 15-20 minutes for the agent to verify me. He said it was impossible for him to take it over once I started the online mobile login. Can you make it possible for in-person employees to take over the login process to save me 15-20 minutes of waiting next time?Spencer S.
El cliente no dejó un comentario.Nathaniel B.
El cliente no dejó un comentario.Eileen L.
El cliente no dejó un comentario.Char N.
El cliente no dejó un comentario.Matthew P.
Everything went smoothly start to finish.Carl K.
clean, on time, friendly staffLevi M.
You need to check your advertising..you say the cargo van rental costs $19.95 (plus gas and mileage) but the cost ended up being more than twice of the $19.95. I was charged $19.95 for the truck and for the rental.Leigh O.
El cliente no dejó un comentario.Terry B.
I did on line check in but still expected the check out process to take some time - I was wrong - I was checked out and on the road in less than 15 minutes. The staff was friendly and efficient.Douglas T.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.Malhar M.
El cliente no dejó un comentario.Brett V.
Online and 1-800 number was a nightmare in an urgent situation. Calling the Hopkins store directly was an immediate answer to helping solve our problem. The rep, Carson, was helpful and eager to please. Thank you for an amazing experience!EMMANUEL M.
El cliente no dejó un comentario.Kevin K.
El cliente no dejó un comentario.Raymond V.
El cliente no dejó un comentario.Joe M.
El cliente no dejó un comentario.ROLAND B.
El cliente no dejó un comentario.Brenda F.
El cliente no dejó un comentario.Joel S.
Great staff - clean vehicle - wonderful experiencePeggy W.
Great to work with! Super simple.Catherine S.
El cliente no dejó un comentario.Dominic Y.
There were food wrappers in the truck when I picked it up. I rented a 26 ft. truck, but on the day of the pick up, I was told it wasn't available. I was then offered a 20ft truck. This caused us to have to make 2 trips, instead of 1. Otherwise, I had no issues with anything else. The truck ran fine, and their service was accomodating.COLLIN P.
El cliente no dejó un comentario.Anne D.
El cliente no dejó un comentario.John M.
Returning the truck when the store had closed took a lot of time. It would have been helpful if the person checking me out had mentioned that they would be closed and I should count on 30 minutes to finish the drop off.Charles G.
El cliente no dejó un comentario.Julia B.
The staff was very helpful and made everything so easy and efficient!Tim S.
El cliente no dejó un comentario.Ralph C.
El cliente no dejó un comentario.ALIAKSEI S.
Great customer service. Very helpfulHeidi P.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.Ken P.
Possibly more parking spots and/or wider parking spots? I felt like I couldn't park the truck in a normal spot without risking scraping the truck next to itHelen P.
El cliente no dejó un comentario.Sophie L.
WHY CHARGING ME EXTRA FOR RETURNING EARLY WITHOUT INFORMING ME? THAT IS SO FOULEMEKA O.
El cliente no dejó un comentario.thomas J.
The boys did a great job being efficient and calm. Which is invaluable when you are stressed out moving!! Anyone can rent trucks. The employees made all the difference to me!!MARY S.
El cliente no dejó un comentario.ELIZABETH C.
Online check-in reduced time in the store. Limited contact for pickup and drop off was appreciatedMichael G.
El cliente no dejó un comentario.Marc T.