Customer Reviews for Battens Appliance
(U-Haul Neighborhood Dealer)

462 reviews

3808 GA Hwy 40 E   Saint Marys, GA 31558

(912) 673-8272

Office Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 4:15 pm
  • Saturday:
    8 am–11:15 am
  • Sunday:
    Closed

Services at this Location:

Contact Us

(912) 673-8272

3808 GA Hwy 40 E
Saint Marys, GA 31558

Services at this Location:

Office Hours

  • Monday - Friday:
    8:30 am - 12 pm / 1 pm - 4:15 pm
  • Saturday:
    8 am–11:15 am
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shannon Stewart 
Rating:
4.0

Customer did not leave a comment.

Mark Lain 
Rating:
3.0

None.

Allison Bureau 
Rating:
5.0

Customer did not leave a comment.

Elliott Schultz 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BUCK 
Rating:
5.0

Customer did not leave a comment.

Carol Kockler 
Rating:
4.0

Customer did not leave a comment.

Victoria Trombly 
Rating:
3.0

I use a truck from st Mary to kingsland and back put $10 gas and yet I was charged $13 for gas ! It can be the I consume $23 for such a small travel!

Cristina Fiaschi 
Rating:
5.0

Customer did not leave a comment.

Shawn Lake 
Rating:
1.0

Was promised a partial refund for returning early… never got it.

Michael Ray 
Rating:
5.0

Customer did not leave a comment.

James Galvin 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Phegley 
Rating:
5.0

both locations get great grades. It was unfortunate that I had to drive 40 miles to get a truck, when a dealer 3 miles from my home ( with trucks in yard) was not reachable. that cost me 80 miles and a couple extra hours on a busy day.

Lyle Hazelwood 
Rating:
5.0

Customer did not leave a comment.

Kayla Canady 
Rating:
4.0

Customer did not leave a comment.

William Piland 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY GEIL 
Rating:
5.0

Customer did not leave a comment.

William Canady 
Rating:
5.0

Customer did not leave a comment.

William Young 
Rating:
4.0

Customer did not leave a comment.

Christopher Kent 
Rating:
5.0

Customer did not leave a comment.

Tony James 
Rating:
3.0

Customer did not leave a comment.

Glenn Matthews 
Rating:
5.0

Stay being great

ANTHONY CLARK 
Rating:
5.0

Customer did not leave a comment.

Wyatt Newsom 
Rating:
4.0

Customer did not leave a comment.

Christopher Kent 
Rating:
5.0

The location was very convenient for my drop off and the safety of the Dropbox was very helpful.

Jacqueline Washington 
Rating:
5.0

Nicest UHaul I’ve ever rented. Clean and fuel efficient. Fast and easy transaction.

Robert Blanchard 
Rating:
1.0

This location was supposedly open. During the time of drop off and no one was there. I called the number provided with no one there. I had extreme difficulties using the uhaul app at this location which caused drop off to take over 1.5 hours due to uhaul app connectivity issues with a s23 ultra phone on 5g.

Jeffrey Stob 
Rating:
4.0

The self check in process is not as useful as it could be. Some information was requested (in order to verify identity) that would have been good to know in advance. I made it halfway through the self check in and then had to go do the normal check in at the desk, wasting time.

Brian Turney 
Rating:
4.0

The pick up was really hard to navigate. I had to call for assistance. The app sucked. Drop off was hell too. The app needs work.

Brenda Manson 
Rating:
5.0

Customer did not leave a comment.

Drey Horne 
Rating:
4.0

Make the instructions more clear.

Stephen Bureau 
Rating:
4.0

Customer did not leave a comment.

Montie Taylor 
Rating:
5.0

No requests needed.

Ernest Jones 
Rating:
5.0

Customer did not leave a comment.

Donald Gornowich 
Rating:
4.0

Customer did not leave a comment.

tim hall 
Rating:
4.0

Customer did not leave a comment.

Lisa Taylor 
Rating:
3.0

There was nothing posted that said they would be closed from 12-1pm. Hours say from 8:00-5:00, but they actually close at 4:30, but there is no signage that says the office will be closed for lunch. Was late to picking up the trailer and the office was already closed. Wouldn't have waited in the parking lot if I would have know they were closed for lunch.

Brooklynn Barton 
Rating:
5.0

Customer did not leave a comment.

Ronald Jaet 
Rating:
5.0

Better communication and instructions when picking truck up

Tom Turner 
Rating:
1.0

The price was competitive and the location was convenient but that is about the only good thing I can say about this experience. I found the app very difficult to use and even though I had reservations with a confirmation number, I had to call customer service twice to get the keys to the vehicle. There was no one at the location that could assist because even though I showed up an hour before it closed, they had closed the business early that day due to personal reasons. It took me an hour to check out the vehicle. While I was using the truck, several times the ABS brake warning light came on and stayed on for about 30 minutes. I never did figure out what the cause of that was and turned the truck back it to the location without incident. I tried taking pictures of the truck when I turned it back in around 6:00 pm it was dark and there is very little lighting at the location. I was only able to get a picture of the odometer. The customer service people that I talked to were very helpful but I would recommend firing the persons responsible for the online app development.

Craig Sherer 
Rating:
5.0

Excellent and friendly service.

Gustavo Sanchez 
Rating:
5.0

Customer did not leave a comment.

William Young 
Rating:
3.0

No one was available to assist. During open hours. Remote drop off was not difficult. App suggestion: allow photo uploads not just live shots. It may speed up the process time using the app, it was very slow.

Joseph Curtis 
Rating:
1.0

I arrived before closing and there was no employee at the store. The truck was not cleaned before I picked it up. The truck was in need of service.

Mark Giglio 
Rating:
3.0

Very easy process. Did not have pickup truck or van option. Had to rent small box truck which worked but was much more than I needed.

Bruce Jenkins 
Rating:
5.0

Customer did not leave a comment.

gregory dairl 
Rating:
5.0

Customer did not leave a comment.

Dennis Perry 
Rating:
5.0

Easy process to return the truck. Very convenient location. Friendly staff.

Ernest Jones 
Rating:
5.0

Ensure cabs are clean, which includes windows. Time is money and I felt I wasted time to clean my sitting area and windows in addition to gassing up from 1/4 tank.

Christine Logan 
Rating:
5.0

Customer did not leave a comment.

Chad Collins 
Rating:
5.0

This truck had a window that leaked which made it noisy when moving.

Jim Hunt 
Rating:
5.0

Extremely Great Customer Service 👏

Elgin Wingard 
Rating:
5.0

Outstanding service by all emploies

JESSE DAVIS 
Rating:
2.0

Clean the urine out of your truck. Have appliance dollies.

Christopher Flint 
Rating:
3.0

Trailer was in excellent condition. Initial checkout of the trailer was slow. Two people working in the store, but only 1 handling customers. Neither were friendly and neither greeted me upon arrival and 15-20 minute wait. Check back-in was completed online since store was closed on Sunday. Upload of pictures failed but transaction was completed anyway.

Timothy Cauthen 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JONES 
Rating:
5.0

Quick easy service

Travis Murray 
Rating:
5.0

One mile after leaving the location the trailer came unhitched and hit our vehicle. Trailer was intalled and reviewd and the staff confirmed all was well. Submitting a claim for repairs.

Ronnie Lundy 
Rating:
3.0

This was a business that was in the process of either moving or liquidating. The young lady while friendly was not helpful.

Richard Figueroa 
Rating:
3.0

Customer did not leave a comment.

David Thorpe 
Rating:
5.0

Have deals for Frequent customers. Like maybe rent a truck 5 times and get a rental fir one day free. Something like that.

Richard Cunningham 
Rating:
2.0

I was taking my riding lawn mower to be fixed, this, means I needed a utility trailer w/ramp. I get a utility trailer with a tailgate, I had to lift the mower off to the ground, this, pulling my back and in need of a chiropractor. When the counter girl and I went out she couldn't figure out which trailer, went to help and two people decided on the wrong trailer. As customers we don't always know your equipment, however, the staff should, very unknowledgeable of the equipment needed to do the job. I explained to them what I was doing and that I needed a ramp, evidently she had no idea what I needed. So very disappointed.

Carl Selogy 
Rating:
5.0

Thank you for the outstanding rental experience.

JESSE DAVIS 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS SMITH 
Rating:
5.0

The manager was very professional and knowledgeable of the equipment and services.

VERDELL GRIFFIN 
Rating:
3.0

The tire pressure on the van I got was at 41 on the right front passenger side when I got the van

Irene Campbell 
Rating:
1.0

Truck was disgusting! Had dog hair all over the driver seat, passenger seat, in the cup holders and all. Absolutely disgusting. They lady working was not helpful whatsoever! While I’m checked in waiting for her to give me keys, she answers phone and takes 14 mins to get off the phone in the middle of my transaction with her all to create a quote for a customer calling in for pricing.

Aaron Mcintyre 
Rating:
5.0

Customer did not leave a comment.

WENDY PATRICK 
Rating:
4.0

All went well.

tom lindsay 
Rating:
4.0

Customer did not leave a comment.

Allan Greyling 
Rating:
5.0

Lady at the desk was excellent

Sandra Celeste Brown 
Rating:
5.0

Very friendly staff. Easy to get checked in.

Deborah Kipp 
Rating:
5.0

Excellent service and equipment.

WILLIAM STRICKHOUSER 
Rating:
5.0

Customer did not leave a comment.

Heidi Schule 
Rating:
5.0

Customer did not leave a comment.

gregory dairl 
Rating:
3.0

Customer did not leave a comment.

joanne weinhardt 
Rating:
5.0

Customer did not leave a comment.

robert demaio 
Rating:
5.0

Nothing

Daniel Silva 
Rating:
5.0

Customer did not leave a comment.

Doug Heman 
Rating:
5.0

Customer did not leave a comment.

Ramona Harvey 
Rating:
4.0

Customer did not leave a comment.

Brett Cason 
Rating:
5.0

Very personal and extremely helpful

ronald philo 
Rating:
3.0

Signed up for mobile pick up. After arriving and starting mobile pick up the system said the key was not in the box I needed to go inside and pick it up. The location opened late and already had a line of people inside. Causing about a 45 min delay in pick up. Once I got to the counter it was a simple grab and go but did cause people helping me move to have to wait for me to get back to the house. Had the key been in the box or the store ran the key out when they said they recover the message it would have been an excellent experience. Overall would still use Uhaul again but use a different pick up location even it causes additional cost.

Jimmie Adkins 
Rating:
5.0

Customer did not leave a comment.

Douglas Corwin 
Rating:
5.0

This location is always super easy and convenient. I was able to use the app to complete my drop off which was quick and easy. Will continue using this location as much as I can.

Zachary Wagoner 
Rating:
5.0

Customer did not leave a comment.

Thomas Bianchi 
Rating:
5.0

Customer did not leave a comment.

Malcomb Stewart 
Rating:
5.0

Check in by phone was slow, it would be quicker if you could do some of the paperwork part before you get there. But it was a great option.

Larry Dixon 
Rating:
5.0

Customer did not leave a comment.

Michael Higgins 
Rating:
5.0

Customer did not leave a comment.

Christopher Fisette 
Rating:
5.0

Customer did not leave a comment.

deon fuller 
Rating:
5.0

Customer did not leave a comment.

geraldine milon-jones 
Rating:
5.0

Customer did not leave a comment.

Constantine ODoherty 
Rating:
4.0

Customer did not leave a comment.

george bergstrom 
Rating:
5.0

The young lady's that helped me rent a truck are always so nice and helpful. This is the only uhaul location I deal with.

THOMAS FRIDLEY 
Rating:
4.0

Customer did not leave a comment.

James Heaton 
Rating:
5.0

Dropped off after hours, the drop box for contract was near the door. Attempted the app drop off, couldn't complete as wanted picture of gas etc I took mine prior to locking up and couldn't tag. MORE importantly when you call the number after hours you can leave a message

kenneth moore 
Rating:
5.0

Customer did not leave a comment.

Otto Letzelter 
Rating:
3.0

Easy drop off. Girl came out of state as we pulled up, and we were gone is minutes. Not much room to park so glad to exit quickly

leslie mills 
Rating:
1.0

These people should NOT be allowed to deal with anybody. They lied, were rude, tried to delay trip and were extremely mean. DO NOT USE BATTEN APPLIANCE for ANYTHING!!!!. They should all be thrown in jail for fraud. HORRIBLE EXPERIENCE!!!!

William Glennon 
No reviews have been submitted for this location.

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