Overall a great and easy experience.
Doug T
Customer Reviews for Basher & Son
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They closed office early and then charged me for another day rental! Unacceptable
John LNothing comes to mind
ANDREW WBasher and Sons is always prompt, friendly, efficient and available!
Carrie SVery pleased was very helpful.
Kevin MThe customer service at this location was fantastic!!! So helpful and pleasant .. both agents made us feel important and gave great detailed information!! Wonderful experience!!
john yFriendly and easy to work with
Ian RReturn couldn’t have been simpler. Excellent client service all the way around
JENNIFER SGreat service and location.
James JI rented a u-haul a few times and this was a one of my best experiences. We spoke to an employee the day before pickup and he ensured we knew how to use the 24/7 app. Thank you
Kathryn SBasher and Son made sure to credit my return, even though it happened on a Suinday. They told me in advance where to park so that they could easily find it. My son-in-law has used them in the past. I understand why he recommends them highly.
Robert WLocation was very accommodating to my needs
Gary LBasher & Sons was great, had everything ready and was easy peasy for the return, good people there!
Samuel Gthis is the only place i want to rent from.
steve pBasher & Son has always been my #1 spot to rent U-Haul utility trailers. They are always very friendly & never let me down with inventory. Thanks again Basher & Son for always being available & always being very patriotic towards your military customers.
Joseph MI dropped a trailer off after hours but the lot was very orderly and I called the next day and spoke to a gentleman who was extremely friendly and helpful.
Greg SAll employees were very helpful and kind.
Joseph DService was wonderful
JESSICA TVery pleased overall.
Gary SA very easy and friendly experience. The only improvement I can think of would be a beer and a hot dog upon return.
JEFFREY KThere is no lighting at the location making it difficult to find my equipment at night. Also, the van that I was originally reserved was not at this location so I had to use a truck that had mechanical issues.
ELOUIS WThe rental facility staff was very kind and helpful. Thank you for your assistance.
Kevin UOnly used this place because we initially booked did not have the keys logged into your system, so could not use the 24/7 check in process. Would have had to wait over an hour for a person to show up. Called customer service and thankfully they found a truck at this location. Needless to say, the initial experience of not having the truck ready at the place and time I reserved has turned me off to uhaul. Will likely use another option in the future.
Ian Wi rented a 6’ x 12’ enclosed trailer . there was no tongue jack mounted to tongue , and as i am 75 , it was quite heavy to lift on and off hitch without help !
frank cClean out the back end before releasing the truck. Make sure everything is in proper working order. The front end was held together with tape. The brakes pulled right. The radio buttons worked only intermittently. Both 12v plugs were inoperative. The "estimate" lowballed me by 10% (and there were NO extra miles beyond the original estimate -- less, in fact). A rather unpleasant experience.
ronald lAlthough the people at Badger and Sons were amazing, the trailer I rented was by far the most beat up unit I have ever rented from Uhaul. The trailer did what I needed it to do but Uhaul may want to look at the quality of equipment they require their agents to rent out.
John GFriendly, professional staff. Very smooth and quick transaction. Would recommend to rent from this U Haul dealer.
Robert RThe gentlemen were kind, helpful and made it an overall pleasure.
Norma BThis whole thing was a mess! Not the fault of the owner but the cell service in Hockessin is terrible and I could not get a signal to get the code and it took over an hour for U-Haul on the phone to help me. I won’t do this again.
Kate TGave very good instructions to return trailer after the stores normal hours. Thank you
Edward EThey were wonderful. Location was a tiny bit far from me but worth the ride
Marissa TMaking a less-than 24-hour reservation, Basher & Son successfully worked with me and TRULY helped with my successful move of item! I have rented trucks previously and just as with this latest rental, they are THE BEST, most friendly and helpful outfit I have ever rented from. They were nothing but kind to me with my many questions that are probably in U-Hals FAQ. Thank YOU, Basher & Son!!
Robert TVery welcoming and helpful people.
Srinivasa SSuper friendly and helpful. Thank you!
Dan Ppleasant, fast, direct and courteous. Will use this location always.
Michael GAll good!
Anna WGood equipment and good price
Kevin BFree beer.
David CThey have Very nice customer service. Wash inside of windshield. LED Headlights installed Keep a gas a .69 cents a mile. Gas isn't higher on Weekends
Tracy CThe entryway into the drive is really badly torn up. I was worried about damaging the trailer or my vehicle pulling in.
ADAM SOwners were great to work with. I’ve already recommended this location to friends.
Paul JNothing, Basher was FABULOUS
Ralph MCourteous, friendly and professional! Physical shop could use some remodeling..
Leonard OAgain it was quite far from the original drop off location. The old bait and switch.
Daniel BNo issues. Convenient and easy to drop off.
Nadine RNothing GREAT service friendly and very helpful
GEORGE BFor the 5x9 open trailer with sides and ramp, it would be nice if you could identify if the trailer has the motorcycle bump out in the front. Picking up is taking a chance.
Stephen RThe site and office are very run down, not clean, and pretty old time industrial, but it is a welding company. The truck was very beat, but relatively clean.
Robert LThe guy helped me without even asking. I was nervous about asking, but I didn’t have to. He hooked up my trainer and made sure I was good to go before I left. When I got back, multiple people made sure my experience was good.
Taylor R