U-Haul app was not technically up to par. It kept timing out, was clumsy to use. Wasted about a half hour trying to get the code to open the lock box.
GLENN F
Customer Reviews for Bartley Trailers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Taillights and brake lights are very inconsistent.
RAYMOND GThanks very much for a great experience.
Robert NNice people at Bartleys!
Dennis HIt is close to my house and they are a small operation and glad to unload trailer close to home
James MSmall place. Difficult to get rental products but they are usually nice. Since I dropped this off a day or so before it was due in, the place was closed and I parked the trailer just up against another trailer to protect the moving pads inside.
james mVery nice location and friendly staff
Frances BThanks for the last minute rental!
HAROLD AGreat service... great people doing a fine job!
Lawrence BFriendly staff and easy to get in and out of.
David HI reserved an enclosed trailer due to the impending rain. The roof had a leak which caused damage to a piece of furniture.
Mark TI wish I had called beforehand to double-check where I could place a truck and auto-transport. I had room, but I suspect it may be difficult for others. Nothing to fault the location over, but maybe can include information in the app about parking details in advance since I dropped off after-hours and ahead of schedule. Was very easy to drop off, though!
KaLynn HThe trailer did not have lift jack for raising the tongue off the hitch. Luckily I didn’t have to disengage from vehicle.
Barry SLocation staff were friendly and helpful. Glad to have this resource so close to home!
Nancy MEmployee at this location insisted on hooking up the trailer to my truck. Didn't tighten the coupler and my trailer came off ball while driving down the road. Luckily caught by safety chains but was very scary. Employees here shouldn't be allowed or required to hook up trailers.
Kadin PExcellent customer service
Jennifer RKeep Up The Great Work!!!!!
orlando gDidn’t explain drop off actions. Since I selected a location that was closed upon return I didn’t know to leave a copy of contract
Alan PStaff was great. Very helpful attaching the trailer. Equipment was well maintained and worked troublefree on my three day 1200 mile trip.
GUY FVery helpful
John WStaff at Bartley Trailers were very helpful and professional. They were a great help to me.
TRACY MI was given a trailer without working taillights and was told they worked, they did not and i did not find out until that night when leaving my house to make my move to florida, i incurred over 500$ in hotel charges because i was unable to travel at night . It was very upsetting that i was allowed to leave with a malfunctioning trailer. On top of being forced to drive an extra 2 hours out of my way to get the trailer from my original reservation. Will not be using uhaul again.
Christopher LThe hand truck and moving pads I reserved were not provided, so I wasted two hours on the phone and only got a reimbursement
Alan PReally nice representative and drop off went very smoothly.
kenneth wInvest with trailers with electric brakes
Mladen ZBoth sites were incredible and helpful.
Edward Gvery friendly ,kind and quick and comfortable to return the vehicle.
seung sEverything was handled outside of the building and it was a perfectly cleaned and maintained vehicle
Christina SThe uHaul web site could work much better with respect to inputs for round trip rentals. I had to call the local vendor and she also had problems which she figured out how to circumvent. Additionally, the drivers license business is a mess. I asked for online and it did not work right. Then I found that I also had a text message which allowed me to photograph the license but then sent a message saying it did not work. I eventually forced it through but a lot of time was wasted.
Matthew RSeems fine
Segundo QGREAT LOCATION. truck was great, clean and pick up and drop off was great. thanks again .
rosagna LGreat staff and very easy experience probably the best uhaul I've ever had!
Jonathan SEverything is Great! Even during this time with COVID-19, all safety measures were taken.
JAMES RIt was very close ans convenient, but not a lot of room for vehicle.
Darren Wexplain that there is an expiration time to a reservation when making said reservation, especially if the store will be closed during the scheduled pick-up time. one would assume that a 24 hour rental would be available to pick up essentially at any time during that timeframe in theory, again particularly when the location is closed.
Michael CNothing i can think of. The people were helpful and professional, and i appreciate they wore masks.
Robert BGreat location and lot. Fast, friendly and excellent customer service.
Anissa HAgain, the U-haul website/application failed. I returned the truck Saturday and still have not gotten confirmation. I wasn't given the location for drop-off until afternoon and I had to return after hours. There was not a good place to park the truck and then spent over 45 minutes on hold because the app kept coming up with an error every time I tried to submit pictures. The first rep (after being on hold over 30 minutes) informed me that he could only answer general questions and we would have to speak with a supervisor and then put me on hold for another 15 minutes at which point I took pictures on my phone to prove I had returned the truck and left. I will never rent from U-haul again. The first rep admitted they were having major issues with the website and it kept crashing. If you want everything to be electronic then you should make sure it works. Very frustrating experience trying to follow instructions that would not work with no assistance available to speak with someone and work through the issue on the phone both before pick up and after drop off. I still have not received confirmation that the truck I rented was considered returned.
KIMBERLY CI picked up the truck with 3/4 tank of gas, I returned it with 3/4 tank of gas, THEY CHARGED ME TO FILL IT about $14
EDDIE TThe only issue was they did not include the preordered moving blankets. We did get a credit for these without issue, so it was only a minor inconvenience.
Dina VEasy after-hours return.
Donald HExcellent experience, this is the second time I have rented from Bartley's would definately recomend them!
Robert JService was excellent. I would not change a thing!
William BThe confirmation email sent me to a wrong address and I had to drive extra 40 minutes.It delayed my departure and I had to drive till late at night.
Jintae KOf all U-Haul places from which I have ever rented, this place is my FAVORITE!
Lauren NEverything about the 15-foot truck was perfect. The service on bth ends, perfect via mobile interactions. The only major contention I have is price. I used the truck one day and paid 0ver $300. I was expecting $150 at most. I drove the truck less than a hundred miles. Even with the $20 insurance, the total should not have been more than $170.
Mark HThey were so accommodating- they permitted me to have an extra day before and after needed to make it easier for me pick up and return the truck - this was so so wonderful Made for a great moving experience
Gilbert SExcellent customer service !!!!
Michael BGreat service
Paul MEntire process was stress free. Reps at pickup and return locations were stellar customer service reps. Will continue to use Uhaul for all future moving needs.
John pNo comment all was good
Bernie DYou had the trailer that I needed and everything was Great!
JAMES RI rented during hours the business was closed. The Uhaul mobile phone app used took me almost an hour to complete... pending approval. I attempted to chat to find out if i needed another contact reference and waited at least 45 minutes, before I started all over. I also expected a way to document with photos of minor scrapes and damages, before completion.
James B