Customer Reviews for B&L Designs & Antiques
(U-Haul Neighborhood Dealer)

310 reviews

1638 Stanley Ave   Andalusia, AL 36420

(334) 427-0012

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 427-0012

1638 Stanley Ave
Andalusia, AL 36420

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

Bill Q 
Rating:
4.0

Customer did not leave a comment.

William A 
Rating:
5.0

B&L Designs & Antiques saved me as a customer, my move to Florida was almost ruined... The Uhaul scheduling department, was absolutely terrible... I'm so glad I went to B&L Designs & Antiques, she was professional, and courtesy.. Thank you so much for all of your help...

Persalon C 
Rating:
3.0

A/C stopped working 10 minutes into an 8 hour trip in Alabama.

AARON H 
Rating:
4.0

I returned a day early, was hoping to see a credit back to the card on file…

Brian S 
Rating:
5.0

Customer did not leave a comment.

Gerald W 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
4.0

Customer did not leave a comment.

Stanley N 
Rating:
3.0

Customer did not leave a comment.

Brandon W 
Rating:
3.0

Moving and everything went fine, I called and asked to turn it back early because I didn’t need it for 24 hrs and the lady said that I couldn’t get my refund because they don’t do partial refunds but I paid $52.38 for the u-haul and had it less than 3 hrs. I’ve gotten a u-haul in the past and have gotten some of my money back. Not to mention we barely burned gas considering that everything was just a straight shot.

Shayanta L 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

The rental agent was one of the most helpful and informative agent I have had the pleasure of meeting. Thank you

Paul G 
Rating:
5.0

Customer did not leave a comment.

Christina M 
Rating:
5.0

Customer did not leave a comment.

Rodney R 
Rating:
5.0

The trailer was perfect for our needs. Worked like a dream.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Tem O 
Rating:
5.0

The body that helped me MADE the experience. She’s superb!! Keep it up!

Bridget G 
Rating:
5.0

Rental staff in Andalusia,AL. was very friendly and helpful.

Charles B 
Rating:
4.0

This has happened to me on more than one occasion but the tires on the trailers I have rented weren't in the best shape. Thankfully when this ones right tire started coming apart I was able to pull over and get in a safe place. The tire slung off a huge chunk but didn't blow out. The last time the tire did blow out! These tires have a lifetime that needs to be charted and replaced more often.

Barry S 
Rating:
5.0

Process was good

Patrick K 
Rating:
5.0

Continue to be kindhearted people that runs a great business.

Lakini M 
Rating:
4.0

Customer did not leave a comment.

Chris V 
Rating:
5.0

Customer did not leave a comment.

Tony W 
Rating:
5.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Very helpful

DONALD E 
Rating:
5.0

Great customer service. Lady that runs it knows her business and does it awesome

Steven G 
Rating:
5.0

Always great service

Alan C 
Rating:
5.0

Customer did not leave a comment.

Roger L 
Rating:
5.0

Great customer service

James W 
Rating:
5.0

Customer did not leave a comment.

Jeffery J 
Rating:
5.0

Customer did not leave a comment.

Les L 
Rating:
4.0

I had trouble unhooking my car and the owner called her husband who came and got me on my way. I plan to visit their store to browse in the near future. Thanks again U-Haul for making my move much smoother than PODS could ever do! I am, and will continue to be, a return customer!

Paula C 
Rating:
5.0

Owner met me on her day closed to assist me

william h 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Great customer service. Lady had me all hooked up and lights checked in a matter of mins. Keep supporting this lady and her location because it is superb. Uhaul needs to recognize her for her great customer service

Donnel G 
Rating:
5.0

Customer did not leave a comment.

Mike W 
Rating:
5.0

Lady sure is patient I didn’t know how to do this and she did it all for me and hooked it up. Great lady

Michael O 
Rating:
5.0

They s lady that runs this location is very accommodating. It was after she closed for the day when I called her personal cell number and she came back and opened the shop and rented us a trailer to fit our needs. This lady sure knows how to hook up and make sure everything is safely done. I will use this location in the future and will recommend this location to others. Please make sure that you all do something great to recognize Ms Brenda Biggs because she goes above what most dealers do.

Carl M 
Rating:
5.0

Can’t say enough about the lady that runs this dealership. Always so quick to hookup the trailers and make sure they are ready to go. Great customer service. Need more dealers like her

Jason T 
Rating:
5.0

Wonderful customer service always willing to help in anyway possible. Every location needs someone like the owner here

Beverly W 
Rating:
5.0

Customer did not leave a comment.

Noah S 
Rating:
3.0

Place was closed at 1:30 pm...had unload in heavy downpour..just had neck operation so very difficult

Randy T 
Rating:
5.0

Customer did not leave a comment.

Willie P 
Rating:
5.0

Don't change . Mrs Brenda has the best knowledge about UHaul rentals. She is also respectful and nice

Maurice W 
Rating:
5.0

Great service very helpful with all aspects of running a great uhaul location. And may I say this lady knows how to hook up a uhaul trailer

ed w 
Rating:
5.0

Customer did not leave a comment.

Paul b 
Rating:
5.0

Brenda went out of her way to accommodate me without hesitation. Helped me decide on best equipment to suit my needs.

Burns B 
Rating:
5.0

Customer did not leave a comment.

Randy P 
Rating:
4.0

Customer did not leave a comment.

Jerry C 
Rating:
5.0

Drop off, business was closed

Daks K 
Rating:
5.0

Agent was courteous and friendly. Easy to get along with.

TOMMY J 
Rating:
4.0

Customer did not leave a comment.

Janet M 
Rating:
5.0

Customer did not leave a comment.

GARY E 
Rating:
5.0

Customer did not leave a comment.

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

Alfred S 
Rating:
5.0

Customer did not leave a comment.

Julie O 
Rating:
2.0

There was no one to except the rental. Facility was closed on weekends. Phone call was not returned.

Paul B 
Rating:
5.0

The lady that runs this service is wonderful and very helpful

Ronald P 
Rating:
5.0

Great place and very helpful! Unit has been returned.

SEAN O 
Rating:
5.0

I left the truck in excellent condition but had trouble finding a location to drop the truck and had to drive all over town to leave it witch left me very upset but the place we left it was was very friendly and kind also let her know the truck leaked and got some of my things wet it was from top on both sides by the tire walls on the floor I was also upset that I wasn’t told the truck wasn’t rent by the day but the trip when I turned it in I wasn’t told that so I turned it in a day early with no refund to me that is double dipping the customer in my opinion.

JANET C 
Rating:
4.0

Customer did not leave a comment.

Roger L 
Rating:
4.0

Customer did not leave a comment.

David W 
Rating:
5.0

The owner is super nice and willing to help her customers. She came on her day off to rent me a truck and make sure I had everything I needed. Great location

Debbie D 
Rating:
5.0

Keep doing what you're doing. It was an excellent experience. Thank you! Have a beautiful day! Teresa

Teresa D 
Rating:
5.0

Nothing! Brenda was fabulous, and so easy to work with.

D M 
Rating:
5.0

Wonderful people helped with everything from guiding us in and unhooking trailer

andra P 
Rating:
5.0

Great experience with awesome customer service at location pickup and return.

Allen W 
Rating:
5.0

Great customer service. The lady keeps things quick and easy. Wish all locations were like this one.

Dave M 
Rating:
4.0

Customer did not leave a comment.

Russell P 
Rating:
1.0

We had trouble picking up the uhaul at the first location due to not being able to open the lock box. We called customer service and the girl acted like she didn’t want to help us. Her voice was muffled and she got aggravated when I asked her to repeat herself. We had our location changed and there wasn’t anyone to help us check in. Luckily we figured it out for ourselves. I will not be using online check in again.

Joshua K 
Rating:
5.0

The lady went above to make sure I had what I needed and also was very nice about having to swap out towing device. Great people and great location

Angela S 
Rating:
5.0

Best location I have ever been to

Barry F 
Rating:
1.0

No one there during normal business hours. I had to spend 20 minutes on hold with uhaul.com trying to confirm I could leave the trailer. They noted my file, but asked me to call the location and confirm. 5 calls later, 2 days later they still haven’t answered or returned my call.

Sean J 
Rating:
1.0

This online is not working for me. I've done all I can do and still don't have a truck

HILRY T 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
3.0

Customer did not leave a comment.

Dale F 
Rating:
5.0

Place was well ran and service was above excellent. Helped with all my needs and more. Will always do business here

Greg R 
Rating:
5.0

The first location that I was scheduled to be at to pick up my trailer was un- maned . The second place that I was sent was in- maned also . The 3rd place they were going to send me they said was maned . But I asked them to call to make sure someone was there . They called and the phone was in use . So I went there . Great service there . My 8:00 am apt now was 10:00 am apt .

Mark P 
Rating:
5.0

Customer did not leave a comment.

Mindy D 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Great location and the owner is super nice and willing to help in anyway possible. Wish all locations were that way

Jim S 
Rating:
3.0

Customer did not leave a comment.

Edmund S 
Rating:
5.0

Very helpful!

Tripp B 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
5.0

Customer did not leave a comment.

Dave V 
Rating:
5.0

No one was there and it was during regular business hours. However, the yard was organized well so dropping the trailer off was easy to do.

Kimberly L 
Rating:
5.0

Great customer service. The lady that runs this dealership knows her business well.

Jim S 
Rating:
5.0

The customer service at B&L Designs & Antiques/Uhaul pick up location is top notch! We've rented uhaul trailers from them twice now and were well satisfied both times. Thanks for making moving an easy experience! :)

Michael B 
Rating:
5.0

Customer did not leave a comment.

Marcia S 
Rating:
5.0

Best customer service I have ever had with uhaul

Jason T 
Rating:
5.0

Customer did not leave a comment.

Julie O 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Great service

BOBBY G 
Rating:
2.0

Customer did not leave a comment.

Andy P 
Rating:
5.0

Great service

Bob G 
Rating:
5.0

Customer did not leave a comment.

Beverly E 
Rating:
4.0

Customer did not leave a comment.

Breon M 
Rating:
5.0

Great customer service. Even though the owner is dealing with her father’s passing she was still very willing to help anyway she could

Judy G 
Rating:
5.0

They were great! They went the extra mile to help me.

Sally G 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top