Very good experience.BARRY E.
Customer Reviews for B&L Designs & Antiques
(Distribuidor de U-Haul del vecindario)
Andalusia, AL 36420
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 9 a. m. - 12 p. m.
- Mar. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We needed a small 10 ft truck to move my granddaughter home. Brenda was extremely helpful in reserving a truck as we had to drive over 400 miles to get to her location to get truck and expected to arrive shortly before her closing time on Saturday. She was professional and gave service above and beyond what was called for. No glitches or problems. Truck was clean and ready. She gave us her cell number to ensure we could get her if our plans changed due to the distance we were driving to get truck. Highly recommend this location.Frank E.
El cliente no dejó un comentario.Willard M.
Went there twice no one there will never go there againCatherine C.
Another customer and myself were waiting for someone to show up and check the trailers in. The other customer was in a hurry so I went ahead and pulled her trailer so she could go. Well my iPhone 12 was still on her truck so yeah not a good experience and phone was not recovered. If I knew I had to pull my own trailer and risk loosing fingers and a phone.....I would have just waited and gone somewhere else!!!!Kay T.
There was no one at the location! I was told to return the trailer at 9:00 on a Monday, 48 hours from my rental time, I guess, but in all honesty, my rental started after 10:00 am, so I took the liberty of returning it at 10:00 am. I actually thought the return location was different, probably because of the odd beginning of the rental, but that's not the point. Anyway, there was a sign on the door telling me to call a number if it had to do with U-haul business. There was another couple there, who was on the phone with the owner of the location, and they were told to just drop the trailer, text a picture of the trailer number, and move on. All good and well, except I would have NEVER gotten the trailer off of my truck without those two other people, because I have rotator cuff injuries in both shoulders. The nice woman who helped me almost pinched her fingers off between the trailer tongue and the hitch, because that big trailer is heavy and doesn't just move when you want it to. She picked it up and tried to force it away from my truck, and it came right back, only with her fingers in the way. I don't know how she didn't have a serious injury. Just getting the hooks undone was nearly impossible because of they extreme way they were attached, by the first guy who wasn't sure he was doing it right. This lady ended up having to open the link and pull the chain through basically backwards, as the hooks could not be maneuvered enough to let go. Had I been told that this was an unmanned location, I never would have chosen it, simply because I know my abilities and limitations, and I was not anticipating having to lay on the ground or lift a heavy weight. In the end, the poor lady that helped me apparently also left her phone on my back bumper, when she got down on the ground to figure out the hooks...and of course, I drove away with no knowledge of the phone, so I don't know if they ever found it. It was a very distressing morning, to say the least.Leslie G.
El cliente no dejó un comentario.Mary M.
Best customer service everLindsey C.
El cliente no dejó un comentario.SARAHCATHERINE W.
The owner of this business is always going above and beyond to assist all her customers. She has gone to pick up equipment and brought back to her location to make sure the reservations are met with ease. All locations should be run like this one. Great jobArt G.
Customer service was excellent. Will use this location for all our uhaul needs.CHARLES G.
El cliente no dejó un comentario.CINDY S.
The truck we rented was nasty in the cab. Under the arm rest was just disgusting. It had a strong odor of marijuana inside the cab. It seems as though it hasn't been cleaned in months.Robert S.
Wonderful service, very pleasant to deal with.RANDALL N.
The online check-in did not work for after hours, due to not matching location services. Could not get assistance from U-Haul on-line chat or from customer service 1-800 at noon on a Saturday. However, calling the location's local number wa pleasant and very helpful.Wayne R.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.Anthony H.
Super customer serviceRaymond M.
The truck was in poor shape. It broke down once on us and was running really rough.Katherine V.
Owner was not very pleasant. The whole time it seemed like I was bothering her just being there.Lucas K.
Super great customer serviceRobert R.
Extraordinario servicio al clienteRonnie M.
Very well maintained facility, service was great. Had no pickup or return issues. Would recommend this facility to anyone. Job well done.Paul B.
Dropoff had easy access and turn-in was easy.PAUL B.
El cliente no dejó un comentario.ROBERT C.
The Uhaul services were convenient at my last minute request that's what I call super consumers service and I really appreciate it a lot Thank youAlana B.
El cliente no dejó un comentario.Herman C.
Always works to meet my needsMARY W.
Be sure customer reps listen to wishes of customerWilliam B.
El cliente no dejó un comentario.Stephen S.
Extraordinario servicio al clienteAlan C.
El cliente no dejó un comentario.Deborah J.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.THOMAS A.
not a thing! very friendly customer service - clean vehicle....i was very satisfied!!Kimberly M.
They helped me so much. I am a disabled vet and couldn't lift the trailer myself and they went above and beyondAndrew H.
El cliente no dejó un comentario.Randall M.
Was great to deal with. Met me after hours to meet my needsMike B.
El cliente no dejó un comentario.Shermyl H.
Awesome serviceAlan C.
El cliente no dejó un comentario.Jerome P.
Great assistance and customer serviceKirk W.
Dropped off on a Sunday morning when they were closed. Everything went smoothly.CHARLES C.
I reserved and paid for an appliance dolly and furniture pads which were not on the truck when I picked it up and of course they were closed. I feel they should make sure all equipment is in rental trucks as requested.Charles K.
El cliente no dejó un comentario.Carla H.
El cliente no dejó un comentario.Brian S.
El cliente no dejó un comentario.TERRY P.
Great people to deal with at this clean location. Will always use them for my uhaul needssandra W.
Very nice personnel, easy access in and out of business. We will use this business againMICHAEL G.
Great people to do business with. Great location all of the ones in Andalusia need to be like this oneJeremy S.
El cliente no dejó un comentario.Alma A.
The trailer leaked water in the very back during a rainstorm and got two cardboard boxes wet that were full of clothes. Not good!!!Bruce S.
I have nothing to say about this place but where I was originally supposed to drop off the trailer C&N in Andalusia was horrible. Muddy, no room, scary looking. I wouldn't even attempt to pull in.Greg B.
Very helpful loaned me a adapter for my lightsMICHAEL G.
Great uhaul locationWALTER G.
Pick up and drop off was so easy. The trailer and tires were in top notch condition. 9 hr trip with no problems at all. The lady at our pick up was so friendly and explained everything in detail in our initial phone conversation as well as in person. Very impressed for my first time using UHAUL!Sherman C.
Very nice agent. Hopefully won't have to move again but if I do I would use this agent.Wesley W.
El cliente no dejó un comentario.Paul T.
Greatest customer service. Always helps with all our needsArt G.
El cliente no dejó un comentario.Scott L.
Only use this location because they are always so accommodating. They treat customers like they would want to be treatedTracy L.
This lady knows her stuff. She had My trailer hooked up when we couldn't.Jim T.
Not a thing!Barbara A.
Great service and the lady was so helpfulColman C.
Very sweet lady helped us!Jessica B.
El cliente no dejó un comentario.Jonathan M.
El cliente no dejó un comentario.Shannon L.
Very difficult to get in touch with prior to the rental. Did not communicate or respond to my message left on their phone number.Jim W.
El cliente no dejó un comentario.Anthony G.
Have Business opened and operating during normal/posted business hours. Ensure customers have access to rental equipment purchased as to not cause an inconvenience for their moving dayNathan T.
No improvement needed.Johnny M.
El cliente no dejó un comentario.Penny Lynn B.
Trailer paint in bad shape and flaking off. This is a uhaul company issue and no fault of the pickup dealer.Judd B.
Absolutely NOTHING! The representative was extremely helpful and customer service oriented. I will definitely recommend UHaul to ALL of my friends because of her!Will H.
El cliente no dejó un comentario.Eiland P.
El cliente no dejó un comentario.MARY W.
El cliente no dejó un comentario.MARY W.
El cliente no dejó un comentario.Willie W.
Nice people and customer service is perfectLAKERIA T.
This dealership goes above and beyond to meet the customers needsAlan W.
The couple running the location were extremely helpful. They gave us great tips to make sure we had a safe and successful experience moving furniture from a house to a storage unit.PHILLIP R.
It was perfectMorgan A.
El cliente no dejó un comentario.Kenny D.
El cliente no dejó un comentario.Barbara A.
El cliente no dejó un comentario.Glenda F.
Don't change a thing.Johnny M.
U-Haul should have all customers leave fuel tank at full level for next customer. It is hard to refill a tank to just "3/8" full.... But everything was good!David T.
Miss Brenda was fabulous. Great customer friendly attitudeHubert M.
Was nice and informative on what to do when turning in our truck. Suggested to take pictures of the mileage and gas hand to be easier to document.April T.
El cliente no dejó un comentario.Rebecca B.
El cliente no dejó un comentario.Breon M.
El cliente no dejó un comentario.Royce S.
El cliente no dejó un comentario.Karen E.
The owner had taken the weekend off. Would have been helpful to post instructions for customers wanting service. I did a drop at this location, other customers had spoken to the owner who lives behind the store site.Michael N.
Improve the computer system.David B.
The service was excellent! Great people there!Jason M.
Friendly, personable and quick!!Eric S.
El cliente no dejó un comentario.Kathy T.
El cliente no dejó un comentario.James I.