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Pamela B.
Customer Reviews for B&D Auto & Truck Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Drop the price. Contract states 48 hours and was given 46. After I picked up the truck, an ice storm hit and I had to pay for an extra day, when I only need it for 5 more hours.
Maria A.The truck was covered in snow. We had work to free the back door as it was frozen shut. When we started the truck the wiper was messed up. When man came out to fix it, he said what did you do to the wiper, try using it when it was froze to windshield. Which was not the case. He cleaned off windshield just enough to fix wiper. Poor attitude. They knew for a week we would picking the truck that day.
Susan L.Check in was quick and easy big lot to turn the trailer around in
David W.Courtesy of service personnel was great.
JODI M.AT CHECK OUT/PICK UP.......YOU HAVE TO TELL PEOPLE ABOUT THE VEHICLE BEING IN TOW MODE IN BAD WEATHER CONDITIONS !!!! THIS MUST HAPPEN IN ALL STATES THAT RECEIVES SNOW OR ICE. THIS MUST BE STATED AT CHECK OUT!!!!!!!!! YOU ARE ENDANGERING LIVES
David G.Location is very small and in a gas station. Had to maneuver through a residential neighborhood to get to the main road in a 26' truck
Carrie C.Lady was very rude and made it known she hated doing U-Haul and took it out on me. Took forever checking the U-Haul back in. Not happy. Spent $150 and wish I could get money back for how I was treated.
Karlee W.The reservation process too longer then expected. The system kept putting last Thursday as the rental date when it was actually Friday of this week. The Salesperson was persistent and after help from tech support, she was able to open a new reservation and cancel the old one. A special shout out to her as she stayed after her shift to complete this!!! Have to give credit to B&D Auto for thier customer service. Way to go..
mark N.B&D is not one of your top tear affiliates, I get that. One of the trailer running lights was broken/inoperative and their was no pre-departure trailer inspection. On the bright side, Donna, the sole employee on pick up day was stellar. Her attitude and determination made up for a less than expected experience. I will use and recommend U-Haul, I'd just deal with a full service location, instead of a part-time operation like B&D.
Tim M.No comment.
Michael U.Correct web site or computer issues. Staff is very quick to resolve an issue with the web site so it is not a big impact. Staff is very helpful.
Mark L.Web site can be glitchy for both the pick up location personnel and me. I normally don't use the web site because inventory isn't correct or is always not available. I go straight to the pick up location in person or via phone. I have rented multiple trucks and trailers in the last year and the people at the pick up points all say they have issues too.
Mark L.I rented the next step up trailer at the end of April and it 196.00 one way. For me to rent the same trailer this time it would have been over 400.00.I understand time of year is different but a returning customer might get a break
Julius B.Very helpful. Nice to have a UHaul rental in the area.
Sarah S.Seriously the best customer service that I have ever received in any business. The employee and also the owner assisted with my hitch because I didn't have it set up correctly. The owner was not even intending to be working that day but noticed me struggling with the part as he drove by. Seriously so grateful! They helped make a struggle so much easier.
Scott L.Immediately after pulling off, i drove less than a mile away and called the pick up location to ask if the truck was even safe to be on the road. Thd truck drove horribly it felt and sounded like it was gonna stall at any moment. I couldn't drive much over 60 miles per hr or the truck would shake tremendously. Then it rained and the wipers were so bad I had to pull over until the rain stopped. Upon returning the the truck the niles location was making a big deal about me sweeping the back of the truck out ir they wer gonna charge me. But the truck was being returned in the same condition i picked it up in. I feel I ike i should have gotten a sone of my money back. I will not b using U-Haul again. The truck was filthy on the inside it was very dirty and dusty I had to wipe the truck down with disinfecting wipes before I could even pull off.
LAQUETTA SIMONE P.Pick up was frustrating, took nearly an hour because employee was unable to follow process. She had to call someone else to come in from home. She was apologetic, but people were waiting on us. While driving, a low tire pressure censor came on. We had to stop and find a gas station to put air in. Finally, the return process took about 40 minutes. When the employee tried to enter our mileage he discovered we had been given a different vehicle from the one listed on our contract. Employee called a supervisor for help. We were told we would be unable to finalize the checkout and it would be figured out the next day.
Paul C.Nada
JUSTIN C.Changed my pick up location a couple of days before. Customer Service rep stated they would text new pick up location address. Never sent. Had to call back later to get address. Pick up location was changed to a location 17 miles away even though the reservation was made more than a month in advance.
THOMASREFORD R.Would have given five stars except when I booked it online, the person at the location called asking me to delay my pickup for two hours because she did not know how to work the system. Fortunately someone came to the location to accommodate me.
Eric K.Awesome customer service
MARK S.Great experience! 👍
DENNIS WAYNE C.Truck had a flat tire, I had to wait four hours for uhaul to come change the tire. I lost out on half a day of loading/moving and uhaul didn't even offer a discount.
ANDREA MAE H.Everything went well and I was surprised at the good gas mileage on the van.
PAUL JAMES O.Such nice people!
Thomas K.Lots of computer and website issues during pickup really delayed the process.
MATTHEW C.Very friendly and quick turn in.
sheila M.Great staff, very helpful. So great to have it open on a Sunday for a last minute need. Facility was top notch. We would use them again.
DAVID SCOTT S.People were friendly and helpful made the experience go with ease.
Gary B.Very friendly and helpful staff
Patrick C.Your text asking me to go over the vehicle and look for damages was confused. I ended up going back to the rental location and asking the clerk what exactly I needed to do. She then explained that she had already done that when my husband picked up the van.
TOM R.We were charged an additional $20.00+ at drop off that wasn't explained to us and the clerk knew NOTHING. She was very nice but could not help us AT ALL!!
Stacia M.Give them a beer has well
Derek D.Took over 30 minutes to check me in because the people there didn't know how to use a computer. The trailer was covered in road salt which is understandable during a Michigan winter. Pick up was a pain in the butt.
Cole E.Better training for everyone that works with the website I had to come back the next day to finish the paper work even though I had turned the van in the day before
Susanne S.