Customer Reviews for B&C Auto
(U-Haul Neighborhood Dealer)

540 reviews

3423 Paoli Pike   Floyds Knobs, IN 47119
(1 Mi From I-265)

(812) 948-2577

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/16/2024: Closed
  • 4/17/2024: Closed

Services at this Location:

Contact Us

(812) 948-2577

3423 Paoli Pike
Floyds Knobs, IN 47119
(1 Mi From I-265)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The owner of the place at this location was super friendly and helpful. Will recommend in the future.

Maranda R 
Rating:
5.0

Terry was very professional and great to work with. I would recommend this location to everyone! No improvements needed.

Lee H 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

Nathan S 
Rating:
5.0

Customer did not leave a comment.

douglas f 
Rating:
5.0

Customer did not leave a comment.

Kerry J 
Rating:
5.0

Customer did not leave a comment.

Adam D 
Rating:
5.0

It was closed when we dropped off. The directions were clear however.

jeffrey b 
Rating:
5.0

Customer did not leave a comment.

RAYMOND P 
Rating:
3.0

Customer did not leave a comment.

Dwayne C 
Rating:
3.0

The vehicle was in poor condition. Left turn light on dashboard was permanently lit. Another warning light on dashboard was also on. Driver door would not close properly unless it was slammed shut repeatedly. No Dolly available.

Catherine P 
Rating:
5.0

Customer did not leave a comment.

PETER F 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
4.0

Customer service was great. Trailer tires were 15 pounds low at pick up.

Brett R 
Rating:
3.0

Trailer worked great. Not happy being charged the extra for insurance (safe tow $24.00). We specifically denied insurance when 1st making the reservation. Don't know why it was on there when he ran my card but he never asked anything. Once I saw it on my receipt, they guy said it's too late to take off Total bill way higher than I planned due to this insurance scam.

Martin G 
Rating:
5.0

Owner was very friendly and helpful. I will only go to this location from now on!

RHONDA B 
Rating:
5.0

But the gas was not on 3/4 of a tank when I drove it off so I fill it where it was then I got charged 21 dollar for 4 gal of gas

Jamie h 
Rating:
5.0

Customer did not leave a comment.

DAVID O 
Rating:
4.0

Had trouble using the app to check in but was helped from the pick up location.

laurel h 
Rating:
5.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

Fabulous, everything went very smooth!

Cynthia T 
Rating:
5.0

Customer did not leave a comment.

Tausha S 
Rating:
5.0

Customer did not leave a comment.

lisa m 
Rating:
5.0

Customer did not leave a comment.

SAGE F 
Rating:
3.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

Customer did not leave a comment.

john k 
Rating:
5.0

FYI: App connectivity (for self-checkout) had poor connectivity and was extremely slow, otherwise everything was fine.

norman b 
Rating:
5.0

Really like and appreciate the 24×7 truck share option. Easy to use!

Eric S 
Rating:
4.0

Customer did not leave a comment.

Melissa S 
Rating:
5.0

Customer did not leave a comment.

Ryan F 
Rating:
4.0

Drop off Location was closed when we arrived at 3:00.

kelly b 
Rating:
5.0

The manager was very helpful and knowledgeable.

Daniel M 
Rating:
5.0

Only one person working.

Calvin F 
Rating:
3.0

I made night drop off.

Don C 
Rating:
5.0

Customer did not leave a comment.

Gary K 
Rating:
4.0

Customer did not leave a comment.

Dakota P 
Rating:
5.0

Customer did not leave a comment.

JOE Y 
Rating:
5.0

The U-Haul attendant was very kind and considerate, very helpful and very good conversationalist got me what I needed very quickly and got me out of there

Jake S 
Rating:
5.0

Customer did not leave a comment.

john m 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

My experience was friendly, professional and efficient!

GUY F 
Rating:
5.0

After hours drop off. Customer service via phone was very helpful in understanding how and where to return the trailer.

Jerald B 
Rating:
3.0

Customer did not leave a comment.

Roger H 
Rating:
5.0

Customer did not leave a comment.

Alex S 
Rating:
1.0

The equipment was not in good shape. Alignment was off bad,

Jonathan M 
Rating:
2.0

Store did not open at 9:00 am as advertised. no one there just dropped and left.

paul M 
Rating:
2.0

The self check process was a pain. I had to call customer service twice. They were both very helpful. The truck had dirty floorboards and trash behind the seat. There was a hole in the cargo area which had been duct taped but there was a hole in the tape. The truck ran very rough. I was worried about being able to complete the trip.

SUSAN H 
Rating:
5.0

Customer did not leave a comment.

Steve N 
Rating:
5.0

Customer did not leave a comment.

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Frank C 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
1.0

The steering wheel was put on wrong. I was driving straight while the wheel was turned almost 90 degrees to the left. I put gas in the uhaul and the gas gauge didn’t move. I’ve called 5 times and no answer. I visited the store to discuss the issue and nobody was there. They then charged me for not filling the truck back up. I’m very upset with the maintenance on the truck. It was completely dangerous to drive. I still can’t get ahold of anyone.

Nycia F 
Rating:
5.0

I was fine with this location however I was EXTREMELY disappointed that the original place we were sent which was the Louisville Trailer wash at 1320 East Main St. in Louisville KY did not actually have 24/7 pickup and hopefully this problem is fixed! After we went there I had to wait for a call back and then we were sent over to this location in Indiana. I had already driven 1.5 hours and ended up having to go about an hour out of the way. We came very close to losing the cabinets we had originally went to pick up as the person waiting on us was getting tired of waiting. We were supposed to meet at 5:30 but ended up being an hour late.

Grant L 
Rating:
5.0

Terry was great. This is my second time renting from him and will be back. Thanks, Brandon

Brandon R 
Rating:
5.0

Customer did not leave a comment.

Marlin L 
Rating:
5.0

Customer did not leave a comment.

dale j 
Rating:
4.0

Customer did not leave a comment.

Raymond E 
Rating:
1.0

Customer did not leave a comment.

Keith J 
Rating:
4.0

Customer did not leave a comment.

Bonnie D 
Rating:
5.0

Customer did not leave a comment.

PETER F 
Rating:
2.0

You all changed my drop off point which cost us nearly an hour of extra travel time. I was on hold forever, then transferred to the wrong person and put on hold again. And someone added something to the account changing the price from $89 to $120. Now I’m going to have to call again and probably be put on hold to straighten that out.

Bryan B 
Rating:
5.0

Terry is the owner and operator of this location, and he was such a treat to deal with. Such a nice man. Super helpful and knowledgeable, I felt very comfortable asking him questions and he was able to answer everything I asked. I would recommend this location to anyone in the area.

Shannon c 
Rating:
1.0

Customer did not leave a comment.

sreekar p 
Rating:
5.0

Customer did not leave a comment.

brian s 
Rating:
5.0

The store is messy and I don't even care. We go there for the puppy snuggles and a friendly face!

Amanda F 
Rating:
2.0

I was reassigned to this location because the trailer was not available at the original pickup location in my reservation. They did not honor the 20% discount on my original reservation and added $70 for insurance that I did not want and said they could not take it off the invoice. I called customer service and was told to handle the billing dispute when I return the trailer.

KB H 
Rating:
4.0

Customer did not leave a comment.

Kim O 
Rating:
3.0

Customer did not leave a comment.

Ed C 
Rating:
5.0

Customer did not leave a comment.

Jackie L 
Rating:
5.0

Customer did not leave a comment.

Jennifer A 
Rating:
5.0

Customer did not leave a comment.

Troy F 
Rating:
5.0

The return after hours was confusing. It was dark . There was little to no lighting after parked.

Constance E 
Rating:
3.0

The location was convenient and easy to drop off the trailer.

frank b 
Rating:
5.0

The only issue I had was with the truck itself. It was very old and the ride was terribly rough.

Andrew M 
Rating:
5.0

Ran excellent and the entire rental process was friendly and professional. Will definitely use again if needed.

Bradley M 
Rating:
5.0

Customer did not leave a comment.

SCOTT F 
Rating:
4.0

Customer did not leave a comment.

SUSAN R 
Rating:
5.0

The owner and pup were awesome to deal with. Would highly recommend and suggest renting from B&C!!! A+

Philip G 
Rating:
5.0

Fast processing and checked it out with ease!

Vernon S 
Rating:
4.0

Customer did not leave a comment.

James W 
Rating:
5.0

Great guy very helpful

DAVID M 
Rating:
4.0

Customer did not leave a comment.

James W 
Rating:
2.0

Not worthy of being a U-Haul contractor, in my opinion.

jeff b 
Rating:
5.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Customer did not leave a comment.

AUSTIN O 
Rating:
4.0

Customer did not leave a comment.

James W 
Rating:
4.0

There was no dolly or blankets in the back of the truck, which I hadn't reserved anyway but realized I could have used the dolly afterwards after all, so it would have been nice; previous U-hauls would have it available but zip-tied so it'd be obvious if you did use it. Also, there was no public Wi-Fi at the location so the mobile check-in was VERY slow - took nearly 45 minutes to check the truck out and almost 20 to check it back in because it required uploading several pictures.

Stephanie H 
Rating:
5.0

Customer did not leave a comment.

Brian B 
Rating:
5.0

When I signed up online I declined the insurance but somehow I got charged for it anyway

Edwin V 
Rating:
4.0

Customer did not leave a comment.

Douglas L 
Rating:
3.0

Customer did not leave a comment.

paul p 
Rating:
5.0

Windshield wipers were worn and ineffective. Windshield had some kind of film that made it difficult to see.

Adam W 
Rating:
3.0

Customer did not leave a comment.

Mason B 
Rating:
4.0

Customer did not leave a comment.

Joseph K 
Rating:
5.0

Customer did not leave a comment.

WAYNE J 
Rating:
5.0

loves to talk

LAWRENCE J 
Rating:
5.0

Hdhxgh

jose s 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top