Customer Reviews for B&C Auto
(U-Haul Neighborhood Dealer)

502 comentarios

3423 Paoli Pike   Floyds Knobs, IN 47119
(1 Mi From I-265)

(812) 948-2577

Horario

  • Mon–Fri
    9 a. m. - 4 p. m.
  • Sat–Sun
    Cerrado

Servicios en esta ubicación:

Contáctanos

(812) 948-2577

3423 Paoli Pike
Floyds Knobs, IN 47119
(1 Mi From I-265)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 4 p. m.
  • Sat–Sun
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

My experience was friendly, professional and efficient!

GUY F. 
Clasificación:
5.0

After hours drop off. Customer service via phone was very helpful in understanding how and where to return the trailer.

Jerald B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S. 
Clasificación:
1.0

The equipment was not in good shape. Alignment was off bad,

Jonathan M. 
Clasificación:
2.0

Store did not open at 9:00 am as advertised. no one there just dropped and left.

paul M. 
Clasificación:
2.0

The self check process was a pain. I had to call customer service twice. They were both very helpful. The truck had dirty floorboards and trash behind the seat. There was a hole in the cargo area which had been duct taped but there was a hole in the tape. The truck ran very rough. I was worried about being able to complete the trip.

SUSAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

The steering wheel was put on wrong. I was driving straight while the wheel was turned almost 90 degrees to the left. I put gas in the uhaul and the gas gauge didn't move. I've called 5 times and no answer. I visited the store to discuss the issue and nobody was there. They then charged me for not filling the truck back up. I'm very upset with the maintenance on the truck. It was completely dangerous to drive. I still can't get ahold of anyone.

Nycia F. 
Clasificación:
5.0

I was fine with this location however I was EXTREMELY disappointed that the original place we were sent which was the Louisville Trailer wash at 1320 East Main St. in Louisville KY did not actually have 24/7 pickup and hopefully this problem is fixed! After we went there I had to wait for a call back and then we were sent over to this location in Indiana. I had already driven 1.5 hours and ended up having to go about an hour out of the way. We came very close to losing the cabinets we had originally went to pick up as the person waiting on us was getting tired of waiting. We were supposed to meet at 5:30 but ended up being an hour late.

Grant L. 
Clasificación:
5.0

Terry was great. This is my second time renting from him and will be back. Thanks, Brandon

Brandon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

dale J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Keith J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER F. 
Clasificación:
2.0

You all changed my drop off point which cost us nearly an hour of extra travel time. I was on hold forever, then transferred to the wrong person and put on hold again. And someone added something to the account changing the price from $89 to $120. Now I'm going to have to call again and probably be put on hold to straighten that out.

Bryan B. 
Clasificación:
5.0

Terry is the owner and operator of this location, and he was such a treat to deal with. Such a nice man. Super helpful and knowledgeable, I felt very comfortable asking him questions and he was able to answer everything I asked. I would recommend this location to anyone in the area.

Shannon C. 
Clasificación:
1.0

El cliente no dejó un comentario.

sreekar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian S. 
Clasificación:
5.0

The store is messy and I don't even care. We go there for the puppy snuggles and a friendly face!

Amanda F. 
Clasificación:
2.0

I was reassigned to this location because the trailer was not available at the original pickup location in my reservation. They did not honor the 20% discount on my original reservation and added $70 for insurance that I did not want and said they could not take it off the invoice. I called customer service and was told to handle the billing dispute when I return the trailer.

KB H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ed C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy F. 
Clasificación:
5.0

The return after hours was confusing. It was dark . There was little to no lighting after parked.

Constance E. 
Clasificación:
3.0

The location was convenient and easy to drop off the trailer.

frank B. 
Clasificación:
5.0

The only issue I had was with the truck itself. It was very old and the ride was terribly rough.

Andrew M. 
Clasificación:
5.0

Ran excellent and the entire rental process was friendly and professional. Will definitely use again if needed.

Bradley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SUSAN R. 
Clasificación:
5.0

The owner and pup were awesome to deal with. Would highly recommend and suggest renting from B&C!!! A+

Philip G. 
Clasificación:
5.0

Fast processing and checked it out with ease!

Vernon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

Great guy very helpful

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
2.0

Not worthy of being a U-Haul contractor, in my opinion.

jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN O. 
Clasificación:
4.0

El cliente no dejó un comentario.

James W. 
Clasificación:
4.0

There was no dolly or blankets in the back of the truck, which I hadn't reserved anyway but realized I could have used the dolly afterwards after all, so it would have been nice; previous U-hauls would have it available but zip-tied so it'd be obvious if you did use it. Also, there was no public Wi-Fi at the location so the mobile check-in was VERY slow - took nearly 45 minutes to check the truck out and almost 20 to check it back in because it required uploading several pictures.

Stephanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

When I signed up online I declined the insurance but somehow I got charged for it anyway

Edwin V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
3.0

El cliente no dejó un comentario.

paul P. 
Clasificación:
5.0

Windshield wipers were worn and ineffective. Windshield had some kind of film that made it difficult to see.

Adam W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mason B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE J. 
Clasificación:
5.0

loves to talk

LAWRENCE J. 
Clasificación:
5.0

Hdhxgh

jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
3.0

Clear instructions about the online check out process so the check in can be easy ans streamlined

HARDY M. 
Clasificación:
5.0

It was like renting from an old friend. Great guy!

JAMES S. 
Clasificación:
2.0

We had went to pick up a 20ft truck at the first location that I had set up reservations to pick up truck with a appliances dolly and furniture dolly with insurance just in case and the guy check me in like ok and we asked if dolly was already in the truck he said no I didn't know you needed one when it was eRly mark on my reservation he didn't added my exact protection I always when I used your uhaul trucks I always purchased insurance just in case I was very lucky nothing happen but I am very disappointed on how it was handle today

Brenda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL R. 
Clasificación:
2.0

If you can avoid going inside then do so. Very dirty and trash everywhere. It's not a Uhaul center, yet a little parts store that rents uhaul.

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

Everything was perfect. Pick up & return. Terry is a fantastic individual. Helpful and pleasurable.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
3.0

Make sure the inside of each truck are properly cleaned before the next customer.

Kasey T. 
Clasificación:
2.0

My first dealer that I had my guaranteed reservation for the trailer was grossly under staffed. After waiting in line for 1 1/2 hours I was told they didn't have a trailer for me. Had to scramble to find an available trailer in the next state.

Wally D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMEKA M. 
Clasificación:
5.0

Nothing. Everything went smooth and very nice helpful customer service.10' box Truck got excellent gas mileage and the a/c worked great in the 100 degree heat!

Teresa B. 
Clasificación:
3.0

Ted at this location was very helpful. I had secured a 26' truck online to pick up and return from Watco Storage LLC in New Albany, IN. A few days later I received a confirmation email that indicated my truck would be at B&C Auto in Floyds Knobs, IN. The day before I received a call from Ted at B&C Auto saying my truck would be ready on Friday and would need to be returned by 9AM Saturday. I indicated that I had requested longer and could not have it back that early. He called me back a few minutes later and said he would have a truck there that I would have for 24 hours. When I arrived Friday afternoon to pick up the truck, it was a 20' truck. He said that was all he was able to locate. Having a smaller truck required us to make more than one run, thus costing us more in gas and mileage. Also, Ted indicated the truck came full of trash which he cleaned out. The truck was clean. However, the cab had trash/wrappers on the floor (driver and passenger sides), had cigarette ashes in one of the dash holders and through the cab, and a spilled beverage that had hardened in the cup holder. Although I was thankful to at least have a truck, and found Ted to be nice and helpful, I will not recommend Uhaul to others after this experience.

Greg S. 
Clasificación:
3.0

We use uhaul often. We prefer to pick up at grantline rd location for our convenience. We realize not always possible but overall we are satisfied customers. Tim at grant line location is our preferred dealer and the most helpful for our needs.

SANDRA B. 
Clasificación:
5.0

Faster phone or internet service

Richard H. 
Clasificación:
3.0

I am used to a Fuel Tank being filled up prior to renting. This tank was 3/8 full. I noticed and took a photo to prove to the owner. This was a needless hassle.

Art D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
1.0

The location was dirty, the man didn't explain how to return the truck after hours. The truck cab was not clean.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronnie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey M. 
Clasificación:
4.0

It was a very smooth process. Glad I could pick up here, closer to home. The trailer was in great shape and looked like nearly new tires. I was traveling out of state. I needed an extra dozen pads and no problem! Gracias

Deborah B. 
Clasificación:
3.0

El cliente no dejó un comentario.

BROOKE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry D. 
Clasificación:
2.0

This rental experience was awful. I did not get a truck from them because my reservation was cancelled and I was NOT called. Not only did this put me behind because I wanted to get started moving early in the morning, but I also had to push back the time of my move out because my truck that I had reserved through the uhaul 24-7 had been cancelled without my knowledge.

JOE C. 
Clasificación:
2.0

I was quoted 133.00 for a 100 miles and a truck. I only went 50 miles and was charged 143.00$. It should have costed less than 100$. I feel like I have been scammed. I will never use uhaul again unless this is fixed. I will tell everyone I know about this and defer them to come here.

Travis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER F. 
Clasificación:
3.0

Service is friendly and equipment is ready for your reservation. It is the interior of the location that is off putting. It is very messy.

Rod L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

The online sign out was horrible!

DOUGLAS A. 
Clasificación:
2.0

It's like a junk store.. everything is cluttered and dirty.. Everything about UHAUL for this rental was wrong! Don't let someone reserve a truck in one town and then tell the to pick it up 3 towns away!!!

Chris B. 
No se han enviado comentarios para esta ubicación.

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