I had to put coolant into truck Completely empty
Angela B.
Customer Reviews for B&B Equipment Rental
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Whitney and son are true professionals. Always enjoyed working with Whitney.
Kerry L.I don't know you done great this time
Wanda M.Will was super polite and accommodating, there was an issue with the smaller truck I had reserved, but he went above and beyond to make it right! He exemplifies the great service you always expect when interacting with U-haul.
Bree T.Unable to use my mobile app at this location so someone drove by and knew the owner. He was able to call the owner so that I could pick up the vehicle. Delayed us about 1 hour. I had previously downloaded the app and had everything ready to go but it never gave me an option to check in.
Amy S.Right side tail light was not working on the trailer
Brent F.I would recommend it. But i rented the trailer for 24 hours, 9:51 am on may 17th. Returned it the following morning. I pulled in at 9:46 am the 18th. But later in the day it sent me a notification that my charge was for 2 rental periods. And documented me as returning it at 9:54 am. Which is after i pulled away. And they went back and logged it in. So i got charged an extra $29 for 3 minutes when my google location even shows me arriving at 9:46. I do not understand this at all
Patrick S.Good experience
jason E.Very friendly. Excellent service !!
David C.First time I've rented from this location and they did an excellent job. I will return in the future.
Drew H.everything was quick and easy
Brenda E.I have always had good experiences with U-Haul there's nothing really that you can do to improve. The Personnel at the rental office has always been helpful and professional. I will continue to rent U-Haul
LINDA J.B&B rental have always been helpful, courteous and knowledgeable. I enjoy working with these guys
Daniel S.Hidden charge after return
Berlin F.Great customer service.
Gregory W.Modify your 24/7 pickup option app and website. This is an awesome, convenient idea. But it was terrible using for pick up. Luckily the owner of B&B rentals happened to stop by their business and did the pick up on their computer. B&B Rentals were awesome to deal with!! Thank you so much for their time and patience!!!
Stephen H.Nothing needs done. Always nice people
claude C.This location displayed customer service unmatched this day and age . I would drive miles out of my way to do business at this location do to the pride, and care displayed to me as a customer and future customer .
BRIAN B.They were closed when I dropped off. However, I've rented from this location prior. They're great.
MARY H.Not a thing!
Eric D.the tow dolly was not hooked up poperly, auto came loose from straps safety chains were not applied to vehicle, very dangerrous situation
Glenn G.fast courteous professional in and out in less than five minutes
April M.Just dropped off, no customer intervention
Janey jean B.Well done.
David L.Whitney is the best!! Always customer oriented...
Wretha G.I can't think of anything.
Perry T.Make it more simpler it was fast fun and I'm definitely doing it again thanks again for the help
Jeremiah R.Experience was as expected Thanks
Joseph C.Excellent customer service! Whitney and his assistants are all very helpful!
Joe A.Great place
Leanne T.Thank u for everything
LAURA C.The Staff was very helpful and informative. Will miss Morehead Ky. GO EAGLES!!!
Sanford B.The service at this location is excellent! Extremely accommodating and professional! Thank you!!
Joe A.Nothing they was great
Richard S.Was refused drop off on Alico location, frustrating !
Shelia S.The location was extremely professional, when my original rental wasn't available they accommodated us with what we needed 100% would do business there again!
Zachary R.Everything was quick and easy! Great service as well!
Patrick S.Pick up location was very friendly and went out of their way to make sure the trailer was hooked up and that I did not leave with any unanswered questions
BRIAN B.The young gentleman was so nice and very helpful. We couldn't asked for better service!
Darlene R.Great service
Troy C.Awesome people.
Benjamin C.Excellent service
Austin G.Whitney and Luke were great. They took their time and explained everything. I will definitely be coming back.
David T.With the price for daily rental, the mileage rate that UHaul charges is outrageous. I rented the box truck for 3 days and paid .69 cents per mile, had to rent one again a few days later for a large moving job,same size truck now paying .89 cents per mile.
Jason H.Reduce your charges. You charge WAY too much per mile.
Jason H.Excellent and Fine People to rent from!
Joe T.Will and Whitney are great to work with.
Sam M.Was extremely helpful. Went above and beyond to provide wood crib to ensure front cowlings did not catch. Also stayed past posted hours to ensure we were taken care of.
Shawn J.I lost my debit card and was so worried about it. The late night return location found it on the ground and called us the next morning, they were very kind in contacting us.
Andy M.