The truck had a bad vibration coming from the rear right tire front start to finishJames C.
Customer Reviews for B&B Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.terry J.
Customer did not leave a comment.Allen D.
They did a excellent job. I would recommend others to use B&B rentals.Billy W.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Donna M.
Easy to locate, park and drop off keysRachel J.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.Sarah D.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.Vicki K.
Customer did not leave a comment.Stuaert O.
Everyone was kind and helpful! I will rent always here! Thanks to the entire staff! Keep up the good work.Cindy E.
Customer did not leave a comment.Greg R.
Customer did not leave a comment.Tim H.
We were very pleased with our service.Tonya M.
Nice peopleJim H.
Customer did not leave a comment.debby H.
Customer did not leave a comment.Destini C.
We happened to pick a time the business (B&B Equipment Rental) was open and they experience was SO much better than the contactless lockboxes we'd tried before (at another location). The fully online process is just frustrating and time consuming. We'll never try that again after the quality service at B&B!Dovie S.
Fast, friendly service. Was very appreciative of us keeping the unused blankets wrapped in the original packaging for the next renter.MICHAEL M.
I was very satisfied. Do to unforeseen circumstances I was running a little late. They close at noon Saturday. I called ahead and explained and someone graciously waited for my arrival and excepted my return. Very niceCarl S.
Customer did not leave a comment.Paul C.
Whitney Bradley was extremely helpful and courteous. Excellent service!Mike B.
The private business I picked up from was great. Everything else was a nightmare. Original reservation was a one way trip that was quoted $236. I received a call saying they no longer had the truck I reserved and if I would be flexible they would make sure the cost would be about the same. I got a notification from my bank that I was overdrawn because UHAUL charged my debit card almost $700. Just so I'm not misleading here. I extended my drop off by 1 day because I hadn't finished unloading. My suggestion to anyone about to reserve a truck is to take lots of screenshots.Matthew N.
Customer did not leave a comment.JEREMY D.
Customer did not leave a comment.Travis P.
Customer did not leave a comment.Kenneth C.
Extremely HelpfulEDWARD EUGENE M.
Customer did not leave a comment.Bryan M.
Super friendly folksJason H.
Friendly, helpful, clean equipment.THOMAS M.
Customer did not leave a comment.Mohammad A.
Good place. Called ahead and spoke to owner about dropping the trailer off. Went smoothPreston W.
Great service, very helpful staffGreg H.
Great customer service!!Gregory W.
Customer did not leave a comment.Anita H.
I had to left the trailer off of the hitch alone. I wished that I had some sort of assistance with that.Charles G.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Gladys R.
Customer did not leave a comment.Darrell L.
I didn't get my dolly.kyle K.
Customer did not leave a comment.Jharon M.
All perfect and easy.TYLER F.
Very friendly and professional. Gave me all my documentation to verify the correct return location in Winchester.Amanda S.
Customer did not leave a comment.Chester J.
Customer did not leave a comment.Jennifer A.
Very helpful guys.Shawn S.
Great service!! Fast process of getting the truck rented. Would highly recommend!!Kathy B.
The rental place is great. But I missed my check-in time and the u-haul company charged me for a second day because I didn't get the truck returned 5 hours after I rented it.Ryan M.
Customer did not leave a comment.Jackie S.
Customer did not leave a comment.Cathy S.
Customer did not leave a comment.John P.
Made moving easy.TYLER F.
Charged us a second time, over twice the amount of what I had paid Clayton, TIRE!.DAVID P.
Customer did not leave a comment.Myrpn L.
Customer did not leave a comment.Bob H.
Customer did not leave a comment.Tony L.
Customer did not leave a comment.Betty M.
It would be helpful if the trailers had built in jacks for ease of removal.Troy M.
dropping off at daytona beach at bee line rentals was a very very bad experience? i would like a supervision give me a callMark W.
Customer did not leave a comment.Betty M.
Whitney was very helpful and instructive. Great customer service!Gayle M.
Customer did not leave a comment.Susan H.
Service was great!Dan F.
Customer did not leave a comment.Ray S.
Awesome guys. Quick fix to a complicated problem. Keep being awesome and sorry about the mess.Russell Z.
Customer did not leave a comment.Samuel P.
Thank you for taking the time out to help me thank youDawn C.
Customer did not leave a comment.Linda H.
Customer did not leave a comment.Gena S.
They charged me for the safe move insurance and I told them when I reserved it that I declined it that was a xtra $42 I didn't want to spendRobert S.
I dropped the truck after hours and completed the guided checkout on my phone. I dropped the key in the dropbox. The next morning I got a call from the equiplment place saying that they did not get a key to the truck I dropped off. I told him that I had dropped it in the dropbox the night before. Then about 3 times in quick succession in increasingly irrated voices on both sides: "I dropped it in the drop box last night." "It isn't here." He said something like, "OK" and hung up. Received a text 6 minutes later: "Good morning [my name]. We found them sorry for the call enjoy your day appreciate your business. Whitney@B&B Equipment Rental/Uhaul. So I was a little irritated and getting geared up for an argument with U-Haul, but it was corrected quickly and I was contacted promptly. I guess next time I'll take a video of me putting the key into the drop box!Brian C.
The whole process was simple and easy. The trailer was ready to go and the people I dealt with were awesome.Matthew R.
They charged me for two dolly's that I didn't rent but one. Charged me for mikes that I know wasn't correct. They said I didn't clean the vehicle when I know I did. I won't rent there becomes there was $40 I was charged for and wasn't correct.Jonia M.
Sorry we were a little late with the return. Thank you for your help! Very nice people at this location!Matthew W.
Customer did not leave a comment.Shawn B.
I had to put coolant into truck Completely emptyAngela B.
Whitney and son are true professionals. Always enjoyed working with Whitney.Kerry L.
I don't know you done great this timeWanda M.
Will was super polite and accommodating, there was an issue with the smaller truck I had reserved, but he went above and beyond to make it right! He exemplifies the great service you always expect when interacting with U-haul.Bree T.
Unable to use my mobile app at this location so someone drove by and knew the owner. He was able to call the owner so that I could pick up the vehicle. Delayed us about 1 hour. I had previously downloaded the app and had everything ready to go but it never gave me an option to check in.Amy S.
Right side tail light was not working on the trailerBrent F.
I would recommend it. But i rented the trailer for 24 hours, 9:51 am on may 17th. Returned it the following morning. I pulled in at 9:46 am the 18th. But later in the day it sent me a notification that my charge was for 2 rental periods. And documented me as returning it at 9:54 am. Which is after i pulled away. And they went back and logged it in. So i got charged an extra $29 for 3 minutes when my google location even shows me arriving at 9:46. I do not understand this at allPatrick S.
Good experiencejason E.
Customer did not leave a comment.matthew B.
Very friendly. Excellent service !!David C.
Customer did not leave a comment.janet L.
Customer did not leave a comment.David H.
Customer did not leave a comment.Jordan H.
Customer did not leave a comment.james H.
First time I've rented from this location and they did an excellent job. I will return in the future.Drew H.
everything was quick and easyBrenda E.
Customer did not leave a comment.William H.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.Timothy T.
Customer did not leave a comment.Randy C.
I have always had good experiences with U-Haul there's nothing really that you can do to improve. The Personnel at the rental office has always been helpful and professional. I will continue to rent U-HaulLINDA J.
Customer did not leave a comment.TOM H.