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Customer Reviews for B&B Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We have rented from this location several times. Friendly and helpful staff. If we had any questions they answered and cleared up our issue. First time we couldn't figure out how to get the walkway to go back in all the way. Did what they told us on the phone and gave it a good push and it went right in. :)
Joe KGreat Customer Service!!!!!!! I would recommend this location to everyone.
Michael LThe app would not allow us to upload photos so the check in in the app was very difficult. We never got all the stuff done but call the drop off location and they were very helpful and verified we had been checking this morning and all was perfect with our return. They were extremely helpful
Connie BVery easy drop off and very nice people. Whitney was super helpful.
David MOur experience was great - efficient check out and check in and we experienced no issues.
Katherine ANothing that I can think of!
Charles MVery helpful and knowledgeable. Great experience. Highly recommended.
Samuel PI was very pleased with the whole experience.
Gary VWi-Fi was not available for check in, was not required anyway, so the location gave us incorrect instructions. Truck had not been swept.
Jason HInteracted with two different employees, both were friendly, pleasant, and helpful. Will use this location again when needed. Great service.
James RNothing. Everything was great. No problem at all
Gary DExcellent Customer Service @ B and B Rental
Rosemary DGreat drop off experience.
Ronald OWe were checked in immediately, parked the trailer and left. Nice and easy.
Deborah GAbsolutely great rental experience. Courteous and professional.
Rosemary DPut on jacks
Roy ELocation, location location
DANIEL PWouldn't ask for any better service
Johnny B25 plus years as a dealer! Professional. Organized. Would highly recommend.
Charlene WFriendly and helpful!!
Tim JThe truck had a bad vibration coming from the rear right tire front start to finish
James CThey did a excellent job. I would recommend others to use B&B rentals.
Billy WEasy to locate, park and drop off keys
Rachel JEveryone was kind and helpful! I will rent always here! Thanks to the entire staff! Keep up the good work.
Cindy EWe were very pleased with our service.
Tonya MNice people
Jim HWe happened to pick a time the business (B&B Equipment Rental) was open and they experience was SO much better than the contactless lockboxes we'd tried before (at another location). The fully online process is just frustrating and time consuming. We'll never try that again after the quality service at B&B!
Dovie SFast, friendly service. Was very appreciative of us keeping the unused blankets wrapped in the original packaging for the next renter.
MICHAEL MI was very satisfied. Do to unforeseen circumstances I was running a little late. They close at noon Saturday. I called ahead and explained and someone graciously waited for my arrival and excepted my return. Very nice
Carl SWhitney Bradley was extremely helpful and courteous. Excellent service!
Mike BThe private business I picked up from was great. Everything else was a nightmare. Original reservation was a one way trip that was quoted $236. I received a call saying they no longer had the truck I reserved and if I would be flexible they would make sure the cost would be about the same. I got a notification from my bank that I was overdrawn because UHAUL charged my debit card almost $700. Just so I'm not misleading here. I extended my drop off by 1 day because I hadn't finished unloading. My suggestion to anyone about to reserve a truck is to take lots of screenshots.
Matthew NExtremely Helpful
EDWARD ESuper friendly folks
Jason HFriendly, helpful, clean equipment.
THOMAS MGood place. Called ahead and spoke to owner about dropping the trailer off. Went smooth
Preston WGreat service, very helpful staff
Greg HGreat customer service!!
Gregory WI had to left the trailer off of the hitch alone. I wished that I had some sort of assistance with that.
Charles GI didn't get my dolly.
kyle kAll perfect and easy.
TYLER FVery friendly and professional. Gave me all my documentation to verify the correct return location in Winchester.
Amanda SVery helpful guys.
Shawn SGreat service!! Fast process of getting the truck rented. Would highly recommend!!
Kathy BThe rental place is great. But I missed my check-in time and the u-haul company charged me for a second day because I didn't get the truck returned 5 hours after I rented it.
Ryan MMade moving easy.
TYLER FCharged us a second time, over twice the amount of what I had paid Clayton, TIRE!.
DAVID PIt would be helpful if the trailers had built in jacks for ease of removal.
Troy Mdropping off at daytona beach at bee line rentals was a very very bad experience? i would like a supervision give me a call
Mark WWhitney was very helpful and instructive. Great customer service!
Gayle M