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Keshia P
Customer Reviews for B&S Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owners are the nicest people! Will definitely use this location again if I need to rent a truck.
April CLady in the office is great at her job
CHARLES BA little late i'm getting text messages other man is okay
BRIAN HNice location. Clean truck. Friendly people.
Larry DI’ve used their uhauls 3 times in the past two years and I’ll always recommend them ! The lady is super super sweet :)
MINDY GWas the easiest rental by far. Fast service. Friendly place. Helped with everything needed. Will return again for my needs.
Kenneth MExtremely nice folks.
MIKE HVery satisfied customer.
RHENAE KThey were sure nice to us. Definitely go back if I need too
CATHERINE GI had a great experience, especially the booking agent, Susan. I was treated kindly, given all options and the truck itself rode great. I was very satisfied with my move.
JANA VI had no problems at all with them, they even helped me check the pressure on my tires and aired up one of them at no charge, very friendly group of guys
JASON MWas my first time renting a uhaul and I couldn’t have had a better experience!
ELIZABETH BThank you for great customer service.
Shannon FExcellent service, great staff, best place to rent from
Steve DEverything was as expected
Terry HThe truck k wasn’t clean and we had dog hair all over us, had to breathe in the fowl odor of dirty pet, and had constant pet hair in our nose and mouth. By far the nastiest u-haul rental I’ve ever encountered. Honor you promise! You’re reservation guarantee wasn’t honored! Less likely to use this location and recommend to anyone.
Nathan SThis review is biased. It only includes you to review the LOCATIONS where you pick up or drop off the rental. It does not actually allow you to review U-HAUL itself. Good thing. Or they would have received POOR ratings across the board.
Jeffrey GSusan, was helpful and friendly.
Raymond HVery friendly business.
jerry hIt was great
VICKI CThere was no dolly and I got charged for one.
Amanda MInclude signage for trucks not parked in the immediate vicinity of the building.
Henry JGreat service!!
JAMES CClean the trucks. There was spilled coke and dog hair all over mine.
WILLIAM SDoor on box trailer was rough to close seems it was damaged when I picked it up! Notified the folks there before I left with it about the problem.
JIM BOnline return was absolutely unacceptable. Very difficult process. Will never rent from Uhaul again.
Craig MYou can’t improve perfection!!!! Everything was perfect. I wouldn’t change a thing. Thanks for everything!
JOSEPH SThey were very professional!!! They were very nice and they got us taken care of us in a timely manner ( very fast ) . I will definitely rent from them again…… I highly recommend this place and the people!!!!!! It’s a 5 star truck rental business… Thanks for everything!
PRISCILLA SNothing these people was great to work with at B@S garage.
AARON RThere was a black oil-like substance in the back of the truck I rented that made moving belongings in and out of the truck very difficult. I spent the better part of an hour cleaning it up and never could quite get it all out. Not very happy with the condition the truck was in.
JERRY BId like to see photos of the fuel gauge after delivered. I know i put enough gas in before I turned that truck in. On fact i put more than I should have because I knew id get this treatment. Policy should be to film it up when returned, then take a picture just like you do for a hitch on your trailer.
SHANE RGet more selection of trucks in.
THERESA HWe put the fuel back in like we were supposed to and still got charged for 3 gallons
CHASITY MVery friendly and helpful
FLEICIA RThis location was very helpful and easy to work with.
DANIEL RNothing. It was great!
JUSTIN SNice folks. Got in and out quickly.
Bill KExcellent service by the staff.
ROBERT DNo one was there when dropped off. I dropped of less than 24 hrs Just got the invoice only to see the charge for safe tow. I didn’t authorize this charge. I’m disputing the safe tow fee I’m ok with the trailer rental fee. I’m a regular customer of Uhaul and s previous two Uhaul dealerships
SCOTT KLady in the office was wonderful.
charles bThey were great, no improvements needed.
Jamie LOn Saturday rented a Uhaul from this location at 9:02.I took a picture of the mileage before pulling off at 9:06. I got my receipt and they charged me for 54 miles I only went 21 miles. I contacted them and the district manager said I could have driven all those miles in 4 minutes and would not refund my money. The mileage wasn't right in their computer obviously. I took the picture but never thought to look at their paper work but seems like it shouldn't matter bc the time is on the picture.. 9:06 no way possible I could have drive that truck 54 miles in 4 minutes but Mr. Bryan thinks so
ANGELA JWell alot when it come to my experience on Sunday. Couldn't check in on line web site went down after trying over and hour to login online and hours of being on hold and to the wrong
Tammy SAwesome service! Great folks to work with!
SUZANNE IThis location was eady for me to get to, easy to park the 20 ft truck ,as I was a very nervous driver. The staff was super friendly and very helpful. It was quick in and quick out. Would highly recommend this location to rent from or drop off too.
Toni BEverything was great.
CARRIE ZFriendly and very professional services highly recommend this company
CHERYL KThere was no dolly nor furniture pads as I was led to believe. When I asked about it, they said that some vehicles do not have said objects.
Jordan LAwesome service
Billie MNothing. Great service!
Andrew NJust make sure the Uhaul app works properly.
Jeffery HThe lady who handled my return was polite, friendly and answered my questions about a local rental.
Jack SPaid a substantial amount of money on the trip from Lebanon to Glasgow at drop off woman was very rude and abrasive about the truck being dirty. There was mud left on interior from previous user and I was threatened to be “charged extra” to clean a I haul truck that was previously paid for.
TERRELL W