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Jenifer D
Customer Reviews for B&E Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very laid back friendly owner Very respectfull
William FOther than not receiving a dolly, it was a great experience.
Ricky DThe truck felt like the transmission was slipping and I called and told them
Sandy JQuick in and out process
justin mVery easy rental. No improvements necessary.
Duane CFast, easy, and a awesome experience
Latrice DThe truck was clean and maintained. I will most certainly recommend U-Haul at 6410 US 41 to both family and friends. It was good to be able to pick up a truck while the office was closed! What an awesome idea for those who need after hours and weekend service. Thanks for being available
Vanessa gI think it would be nice to have a U-Haul rep representative at the location at the time of people picking up a truck.
Hayden MI extremely appreciate the person, who answered the phone after hours on a Sunday, who provided me the information I needed to successfully drop off the trailer and continue on my journey.
MYRON RWe was giving a location to drop the truck off in Clearwater, but the site was close. Therefore the people at U-Haul should have told us to call one800 go U-Haul to find a new location because that one was closed. The communication was not good at all. How was we supposed to know to call the 800 number to find a new location if the person didn’t tell us.
PAM PThe truck was horrible The wipes were worthless they just smeared instead of clean The transmission when in and out of gears and put the RPM I. 5 most of the ti r no mater how slow I went It cost me $510 for gas because of the transmission The front end is extremely loose and there is so much play in the steering wheel
Wendi TGreat service easy drop off
David VThey had no clue what they were doing. Place is a shit hole. Didn’t tell us that when we returned the truck that they were closed.
Brian LWell run and professional business, highly recommend this location.
TODD FGreat! Completely Painless Return. No Nonsense. Definitely Recommend!
Douglas MThe online check in process was not good. Took a phone call to Uhaul and 30 minutes to resolve on line issues after I spent time setting up account on app. Drop off was the same app did not work and was a 20-30 minute wait to talk with person to facilitate drop off. I took pictures dropped off keys and left. Had I waited on hold for 30 minutes the pick up and drop off would have exceeded 1 hour. The idea is great but the functionality was not acceptable.
William VMy original location in Sarasota had the most horrible customer service that I encountered. Buddy was a jerk and very unhelpful.
Cari HBill was very helpful, knowledgeable and friendly! We appreciated everything he did for us on our one -way move! Highly recommend!
Andrew GThe trailer had no jack.
Jerry DThe people there were not very helpful and argued when the truck didn’t have the supplies I paid for in it.
Krystina CThe online check in was a bit cumbersome, but overall was quicker than in person check ins.
James DWas charged a cleaning fee. Used to put a minimal amount of furniture in and returned.
Andrew MWe requested Dollie’s and they were not in the truck
Dana CThis location went above n beyond in customer service. I was having a bad day I was dirty hungry, and tired, the service person was kind and did not judge me for being dirty or short spoken while waiting on my peperwork I had time to reflect on my day prior to arriving, there I was given time to compose my thoughts with interesting memorabilia of stock car racing of my days gone by I left relaxed and inspired understanding of how work makes you a real winner as these men were with their achevements in stock car racing. Thangs again for service above n beyond a signature and a set of keys. William Hobbs the son of former nascar pioneer CHARLES M. HOBBS
William HThe palmetto location was great.
Courtney SThe truck key turner almost fell out while I was turning on the car Secondly I had to go to 2 separate locations just to get the car and the guy Who signed off on me getting the car left for a hour to go get lunch while I just sat there waiting for him because he said he was the only one who could sign off on it….. would not recommend that place again but when I dropped off the car in Georgia they were really nice it was just the pickup that was frustrating and the guy was so rude to me
jonathan dVery friendly and easy process getting the truck. I forgot some bed pieces in the truck and they thankfully saved them for me.
Adam JThe representative had a bad attitude.
Micheal WDiscovered late in the rental that the horn on the vehicle did not work
Prescott BStrap on tow dolly was shredded and the tires were so out of balance it rattled my entire truck at 30 mph
John PI just thought it was unreasonable to charge an extra day when I called in advance and noted that due to traffic, I was going to be a little late.... Less than an hour but was charged another day!!! I understand you're in the business of making money, but come on, now I'll pay more from your competitors just because, and maybe an alignment is due also...
Evan H1. I wasn’t allowed to leave my car on the property to take the truck and I was not told this ahead of time. thankfully I had someone to help in this scenario but if not it would’ve caused me to lose out on this truck and throw off my entire move. 2. The truck was disgusting. It smelled like smoke. There was trash in the cupholders. The cupholders were gross and had residue and dirt in them. 3. The breaks were very hard to engage and felt like it was barely stopping sometimes. 4. The steering was awful. I had to severely overcorrect just to keep straight in my lane let alone straighten out after a turn. 5. There was barely a 1/4 tank of gas in it when I got it, which I understand is caused by previous customers, but the last thing someone wants to do is have to go get gas first just to be able to start the move. When you rent a car, the gas tank is always full and you return it full. There’s no guesswork or overfilling to worry about and you can start your journey without finding a nearby station. Overall this was the worst uhaul or rental experience I’ve ever had and I’m utterly disappointed uhaul allows this to happen.
ALEXANDRA AWe did self return. The place was easy to find. There was plenty of parking and the key box was noticeable.
Nicole PGot charged for a dolly and never received it. Was told I would be contacted and never received a phone call
Alex LThe online check in is not easy. It took 3 four adults before this process was completed, two days and being placed on hold several times. Hold wait each time was over 15 min.
Carol RBill and his sons are great people to do business with. I highly recommend them to friends and family. Thanks B&E Auto!
Clay TThey didn't help with loading or unloading the trailer. I dropped the trailer off on time but the guy that handles the rentals was not present. They charged me for 2 days I had to call U-Haul customer service. It was overall a bad experience.
Ryan NWe ordered a furniture dolly and moving blankets with our rental and they were not provided. There was no one at the location to help or a number to call to get these items.
Allick JFriendly and quick service. Vehicle I expected is what I received.
Erik FThis location is closed on weekends. Online pickup is horrible and contacting customer service takes FOREVER! took 45 minutes to get the keys!!!!!!!!!!!
Judy UQuick return. Knowledgeable of the uhaul systems
NICHOLAS WTrailer floor had considerable broken glass. After cleaning this out, mechanicals and all else was fine.
Van JYeah Bill jr got me in and out in 5 minutes
Stanley KChains were a little long
Dennis DThe workers at that location needs to have a workable knowledge on how the uhaul systems work
Wendy CThere was nothing at all wrong so not much to say but good job and thank you!
Patrick WGive one day service instead of 2 service charge, both ways I had to pay for 2 day fees
JEFF JThe store representative threatened to do damage to the vehicle if we left it there despite our contract stating to leave it at the location. He Claimed that they had no space although there was apparent space. He was unwilling to take any action to help determine an alternative location and became irate and threatening When I asked for help. I attempted to call your service number and was hung up on after waiting on line for 20 mins. I had to call toad side assistance to get any rapid response. Although roadside assistance Rep was helpful, it was obvious that it was not within his normal area of assistance. Rep confirmed drop off location verbally and was confused why location wasn’t willing to accept. Quite unhappy with service and has turned me off from your company honestly.
John GConsidering the distance traveled, 1,400 miles, I was concerned regarding the condition of the tires.
Daniel BMe and my friend who came here to rent the equipment felt like we were inconveniencing the owner and the service was not given the priority that we felt was necessary
Ward W