Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee at this location was professional and courteous. Top notch and probably the best location I’ve ever been to!
Ethan W
Rating:
5.0
Customer did not leave a comment.
Connor G
Rating:
3.0
Customer did not leave a comment.
Stacie P
Rating:
5.0
Customer did not leave a comment.
Charles W
Rating:
5.0
Customer did not leave a comment.
Ryan K
Rating:
5.0
Customer did not leave a comment.
Ronda B
Rating:
3.0
Customer did not leave a comment.
jeffery m
Rating:
5.0
Customer did not leave a comment.
Jerry H
Rating:
1.0
Customer did not leave a comment.
Cathy T
Rating:
5.0
Customer did not leave a comment.
art r
Rating:
5.0
Customer did not leave a comment.
Jon H
Rating:
3.0
Customer did not leave a comment.
Jesse S
Rating:
5.0
Customer did not leave a comment.
JAMES N
Rating:
5.0
Customer did not leave a comment.
SHAWN D
Rating:
5.0
Was amazing and very accommodating. We rented a 5x8 trailer and when we got up the road. My suv blew a heater hose (no fault of uhaul mind you just a weak hose) so we had to turn around. They had no problem halting the transaction and flipping my rental for a small box truck instead. Was easy and stress free the whole time. Alva uhaul is always a must for rental truck/trailer needs.
Wayne M
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Customer did not leave a comment.
Jeffery B
Rating:
5.0
Customer did not leave a comment.
Wendy M
Rating:
2.0
No cash on hand for refunding the 100 i had to pay as a deposit. Now I have to wait until uhaul does the refund, and I am sure it won't be in cash like I used. This stuff does piss me off, when a.company that is considered a professional company, does not plan ahead for the return event. Especially when the date is set in advance for the return.
Bobbie A
Rating:
4.0
Customer did not leave a comment.
Wade M
Rating:
5.0
Customer did not leave a comment.
William R
Rating:
5.0
Customer did not leave a comment.
Lillian C
Rating:
3.0
Customer did not leave a comment.
Brett R
Rating:
5.0
Customer did not leave a comment.
Stephen F
Rating:
5.0
Very friendly and informative. Perfect interaction.
Rhonda B
Rating:
5.0
Make equipment--such as--
sm trucks, vans or 10' trucks-
more available for local rentals.
The service site in Alva, Ok. was GREAT.
Very helpful.
Sylvia S
Rating:
5.0
Customer did not leave a comment.
Karen O
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
Keaton W
Rating:
1.0
Customer did not leave a comment.
JEFFREY B
Rating:
5.0
Customer did not leave a comment.
Kimberly D
Rating:
5.0
Nothing to improve. Very friendly, accommodating, and knowledgeable. It was easy & fast.
Sabrina A
Rating:
5.0
Customer did not leave a comment.
Justin H
Rating:
5.0
Customer did not leave a comment.
Jon B
Rating:
3.0
This was fine, just not the location I originally booked with. I had to travel to get it.
Hallie N
Rating:
5.0
Customer did not leave a comment.
Jeffrey R
Rating:
5.0
Very friendly and helpful!
Jessica B
Rating:
5.0
Customer did not leave a comment.
Robin K
Rating:
5.0
Great service thank you.
Candy L
Rating:
5.0
Customer did not leave a comment.
Theresa K
Rating:
5.0
They were closed
DAVID A
Rating:
5.0
Customer did not leave a comment.
Jiashun Y
Rating:
5.0
Customer did not leave a comment.
Gladys L
Rating:
4.0
Customer did not leave a comment.
Kevin F
Rating:
3.0
No one at location
CARROLL R
Rating:
5.0
Customer did not leave a comment.
Tara C
Rating:
5.0
Easy, fair price and friendly owner
Geoffrey E
Rating:
5.0
Customer did not leave a comment.
GAYLE B
Rating:
5.0
Ricky does all he can to help you and make your move much easier.
Carrie W
Rating:
5.0
Customer did not leave a comment.
Terry E
Rating:
5.0
Everything was good,
Andrew M
Rating:
5.0
Customer did not leave a comment.
Douglas R
Rating:
3.0
The U-Haul app was the primary issue. It would not accept my photo of the vehicle's odometer and gas gauge, so I was unable to complete the check in. Customer service phone line had a 30+ min wait.
Chris T
Rating:
5.0
Customer did not leave a comment.
Vickie C
Rating:
5.0
Customer did not leave a comment.
Bryce G
Rating:
3.0
Customer did not leave a comment.
Leisa E
Rating:
5.0
Customer did not leave a comment.
Makayla A
Rating:
5.0
Awesome, easy and will rate a perfect 10
Melba H
Rating:
5.0
Customer did not leave a comment.
christopher d
Rating:
5.0
As always great service.
Dale R
Rating:
5.0
Customer did not leave a comment.
John C
Rating:
5.0
this was the best truck I have ever rented
GALEN S
Rating:
1.0
We ordered a 26 footer. Day before moving the cask and say they didn't have it. The closest one was an hour and ten minute drive away. They did allow us to pick it up a day early at no additional charge. When we arrived, the truck had one dolly and 5 dozen blankets. We had ordered 2 dozen blankets an, appliance dolly, a regular dolly and a piano dolly. The 24/7 check-in process took over an hour because they require 2 additional people to contact - who can't be yourself so you have to find a friend who will answer the phone at whatever time of day you pick up that truck. Since nobody was answering it took a long time. The agebts were always very kind and helpful, but that didn't change the inconvenience and upsetting process of not being able to get what we ordered.
Dominick A
Rating:
5.0
Customer did not leave a comment.
Jerry S
Rating:
3.0
Customer did not leave a comment.
Kaylee G
Rating:
5.0
Customer did not leave a comment.
Charles S
Rating:
5.0
Customer did not leave a comment.
Ridge H
Rating:
5.0
Was great
Stephen H
Rating:
5.0
Customer did not leave a comment.
KELLY S
Rating:
5.0
Customer did not leave a comment.
SCOTT G
Rating:
5.0
Customer did not leave a comment.
Charles M
Rating:
5.0
Great
STACY V
Rating:
5.0
Customer did not leave a comment.
Jesse G
Rating:
5.0
Customer did not leave a comment.
Rocky R
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
5.0
The gentleman was very courteous and helpful.
Would use this service from this man again should I need a trailer and would highly recommend him to anyone,
Bonnie W
Rating:
5.0
Great Service !!
Thomas L
Rating:
5.0
Customer did not leave a comment.
William R
Rating:
5.0
Great customer service
Kent S
Rating:
3.0
Customer did not leave a comment.
Jake L
Rating:
5.0
Customer did not leave a comment.
Tim B
Rating:
5.0
Customer did not leave a comment.
Nathan J
Rating:
5.0
Customer did not leave a comment.
ADAM J
Rating:
4.0
Customer did not leave a comment.
Cynthia B
Rating:
4.0
He was a bit late getting to his shop, but was nice. He helped hook the trailer which was great! He made sure my lights were working and I was ready for the trip.
Dianna R
Rating:
5.0
Customer did not leave a comment.
Kent L
Rating:
5.0
Customer did not leave a comment.
Brian Q
Rating:
2.0
Never got email showing the trailer was returned
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
Alan A
Rating:
5.0
Ricky does a great job. He is always taking care of business and making the transition easy for a drop off location definitely the best location I’ve ever used at U-Haul. He does what he says and make sure you were always taken care of.
ANDREW R
Rating:
5.0
Customer did not leave a comment.
Jesse B
Rating:
5.0
Customer did not leave a comment.
PLEDORODNEY-JAME D
Rating:
5.0
Customer did not leave a comment.
Anthony M
Rating:
5.0
1st off i have rented from u-haul numerous times. i have never been told in order to rent the size truck i needed i would have to drive 40 mins to go get it. then after driving 40 mins to location only to find out they don't have the truck i needed. after several calls to u-haul i ended up having to rent an additional truck & transport, at an additional cost.guess what, i did not receive any money for the 80 mins of drive time for nothing. not mention having to pay full price for 2 trucks & 2 transporters instead of what i needed ! truck & 1 transport. thanks for taking about $1000.00 out of my pocket for a move than only involves 1 hr & 30 mins off drive time.great way to run a business. will be telling everyone i know , this same story & we all know how word of mouth does for a business. will be looking forward to reading this in your reviews.
John M
Rating:
5.0
Ricky took care of me. Would definitely use B&B again. Definitely recommend
