Customer Reviews for Baltzell Motel
(U-Haul Neighborhood Dealer)

420 comentarios

705 E 10th   Great Bend, KS 67530

(620) 793-5955

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 8 p. m.
  • Sáb.- dom.: 8 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(620) 793-5955

705 E 10th
Great Bend, KS 67530

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 8 p. m.
  • Sáb.- dom.: 8 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything went very well and I don't think there is anything that could have made the experience better.

clayton P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

The windshield wipers were dry rotted, the valve stem on one of the tires broke when we touched it, all of the tires had wildly different pressures and only two were within proper range, and the tail lights on the car hauler didn't work because there was no fuse for them. Additionally, we found out only 2 days before our move that we had to drive an hour and a half away to pick up the truck as opposed to a half mile away as we had reserved. When we picked up the truck, we were informed that the hand truck we had also reserved was not available so we had to drive an additional hour and a half to go purchase one. That being said, every Uhaul representative with whom we interacted was wonderful, extremely helpful and as accommodating as they could be. They added a day to our time, deducted the additional mileage, took the hand truck off of our bill, and were able to get someone out in less than an hour to replace the tire with the faulty valve stem.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

They were great to help hook up trailer, etc. when lights didn't all work, they changed connections wire on trailer and we were ready to go.

Lynda K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karlin M. 
Clasificación:
1.0

I have recently had very poor experiences with uhaul and I would sure welcome a phone call or email.

Tyler F. 
Clasificación:
5.0

The entire experience with Baltzell was amazing! Will go through them again & will highly recommend them!

Mark B. 
Clasificación:
3.0

I would recommend the other location in Great Bend. I would recommend this location only if the other location didn't have what they were wanting,

Ryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHEYENNE C. 
Clasificación:
5.0

Was fine

Ronald S. 
Clasificación:
5.0

the gentleman at the counter was very helpful and extremely professional and kind.

richard R. 
Clasificación:
4.0

El cliente no dejó un comentario.

David V. 
Clasificación:
4.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff G. 
Clasificación:
4.0

Where is my Receipt

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenora L. 
Clasificación:
1.0

Wanted me to hook up vehicle tow dollies and take picture so they could say they did it. Tow dolly was damaged and pulled horribly. Truck smelt like smoke and had ashes laying around in it along with matches. Couldn't use heater cuz it blew air that smelled like smoke. Truck shifted extremely hard and ran like crap.

Ashley J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
1.0

Was suppose to be charged for one day on a car dolly that was suppose to be right around $57 was what I was told but being charged over $260 an now they said trailer was out for 5 days! Which I know it wasnt

Lucas A. 
Clasificación:
5.0

Nothing really They did an outstanding Job and I definitely would refer them again

bryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
3.0

The truck was clean and ran adequately. The outside tire on the right dual was nearly bald and should have been changed before the vehicle was rented. The right outside mirror would not adjust even with considerable force. These items should have been checked before the truck was rented. The rental agent was very friendly and helpful.

Katherine R. 
Clasificación:
4.0

This site did a good job in checking-in the rental truck. Gracias

Doug N. 
Clasificación:
5.0

Grace was pleasant and informative. She explained the process and the equipment. We were very pleased with our experience.

Jeff H. 
Clasificación:
5.0

Very polite and helpful

Michael D. 
Clasificación:
3.0

The truck had trash in it and was parked in a huge puddle and soft mud almost up against a tree so had a bit of trouble getting in it even.

jennifer S. 
Clasificación:
5.0

Very understanding an consideration.. thank you

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
5.0

I had a last minute need for a car trailer and Kyle came in on a Sunday to make it happen. Thanks for going the extra mile for us!

chris K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
5.0

The uhaul was extremely low on transmission fluid it came out of park twice and was difficult to move from drive to park it also was extremelyout of alignmentand the tires where cracking and rubbing. It was extremely dirty so I had to clean gravel and glass out before loading my furniture. I reserved an appliance dolly and a 20ft truck. That got changed to a 26ft truck which was ok but then I find out the girl rented out the dolly to the people that where leaving with a trailer as I pulled up 10 mins before my scheduled time. I counted on the dolly to make my situation easier. Then to have truck problems it was horrible. I rent a truck 3 times a year from uhaul and this was the first horrible experience. I was told "well I left a note" by the girl I brought it back to and she said maybe they refund some of your money I got charged full price which really sucked because I had no option but to bring it back after 4 hours because It was in such a mess and no dolly to help. Epic fail between it needing serviced and having to clean it before moving small stuff.

Samantha Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

carl M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JANINE M. 
Clasificación:
4.0

Need to make sure equipment (dolly and moving pads) are in truck for moble pickups.

Jarod B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

roberta R. 
Clasificación:
5.0

Suzie was wonderful!

Kim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna Z. 
Clasificación:
1.0

2 sticker tires on left rear, rest of them very poor shape, cracked and worn. Wouldn't drive it if I had an option. Could not get ramp out once we did it was caked with mud, spent 1 hour trying to get it off just so we could safely use the ramp. Made reservation 3 weeks in advance, did not have the appliance dolly I ordered. Then called around and I had to go somewhere else to get it. Couldn't get the computer to keep it in the bull so they deleted it and had me pay cash. Forgot to provide the furniture blankets I ordered I had to go back in after checking the truck. Very disappointed in the entire experience.

shawn P. 
Clasificación:
5.0

Excellent customer service, when I moved here 5 years ago I returned my truck to the "Other" place. I told them I would never step foot threw that door again. I drove out of my way this time, but it was 100% worth it.

Pam F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon B. 
Clasificación:
5.0

I was well pleased with drop off site . Most help-full and courteous. I did think they needed a larger U-HAUL sign however

RICHARD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

Very friendly and helpful. Would definitely recommend this location to anyone needing to rent anything from uhaul.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Trish B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
2.0

The Baltzell Motel was Very stinky in the office. The lady that helped me was trying to charge me for miles when they were already included in my initial rental price.

Tammy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SPENCER T. 
Clasificación:
5.0

I've used this place twice and have been very satisfied. People are friendly and helpful.

Pamela K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dallas L. 
Clasificación:
3.0

I didn't get my dolly that I paid for. And uhaul had me pick up my truck 25 miles away then charged me $50 on milage even though there was the same truck in my home town. I was ripped off. I haveask for a refund with no reply.

Matthew N. 
Clasificación:
3.0

Facilities were very basic. Service and staff were pleasant and helpful.

Tamara S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

no problems hooked up my trailer and no problems encountered

Stanley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrison C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garry S. 
Clasificación:
5.0

Nothing. The lady that helped, Susan, was very informative and explained everything to me.

Susan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNY M. 
Clasificación:
5.0

Very helpful and accommodating. They had a person remove the car from the tow dolly. It took 5 minutes. Very nice after a long drive.

Wendy M. 
Clasificación:
5.0

Very helpful and accommodating. They called someone to remove the car. It took 5 minutes. Very nice after a long drive.

Wendy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda A. 
Clasificación:
2.0

More understanding when it comes to gas level when the customer is on disability....

RICHARD ALLEN P. 
Clasificación:
3.0

Dropped off on the weekend and used the app to drop off.

Cheryl W. 
Clasificación:
4.0

They need a little more room for trailers and trucks. Theres not a lot of room to maneuver. But it is still a nice plave and easy to find and get in and out of.

Joe D. 
Clasificación:
4.0

What was supposed to be a 29.95 plus .79 cents per mile, somehow turned in to a $70 charge. Mileage was less than 25 miles. Somewhere, I got charged an extra $15 and I don't know what for. While the folks at Baltzell were good, I doubt I will ever use Uhaul again. Woman was very rude when I made the reservation, she was in the Kansas City area code, and then I was charged for something that so far, there is no explanation what it is. Never again Uhaul!

Lauren R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda A. 
Clasificación:
4.0

I hope whoever had the vehicle last was changed for the mess. There was sharpies, trash, a roll of tape on the wall, a fuel receipt in the cab and smashed chips all over the floor...

Lacie G. 
Clasificación:
1.0

Nobody was around, nobody answered the phones and there were three different phone numbers list on door. Had to call someone I knew worked there to get ahold of someone to actually help. Once the guy got there he was very nice and helpful. ( But,still waited for over hour)

Lacey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn S. 
Clasificación:
5.0

Make sure the back is clean out

larry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

Nothing needs improvement, staff was friendly and straightforward. Drop off was simple.

Elijah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guadalupe A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine M. 
Clasificación:
5.0

we got excellent service especially with the place in great bend ks who attended it

Anita L. 
Clasificación:
5.0

Nothing it is a good location. I was so happy

Shelby J. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELSEY S. 
Clasificación:
4.0

I was very satisfied with equipment and services

TED C. 
Clasificación:
5.0

Not a thing. I was so happy with Rhonda she was friendly and accommodating. I wouldn't Hesitate one minute to rent from this location if i needed something.

Shelby J. 
Clasificación:
1.0

I scheduled the pick up, gave credit card info. When I got there at time listed to pickup, they were not ready. It took 30 minutes to get trailer. Once I returned, 4 hrs later it took 30 minutes to get checked out. I will never deal with this location again, plus $48 dollars to rent a car Dolly for four hrs, not happy about that.

justin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

shay T. 
Clasificación:
4.0

Everything went well at this drop-off location. It was very convenient as being in this location, hours are open when the office at the motel is open.

GERALD H. 
Clasificación:
5.0

Top notch

Steve K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori F. 
Clasificación:
5.0

El cliente no dejó un comentario.

rhonda A. 
No se han enviado comentarios para esta ubicación.

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