Be sure location has what you need. Made a reservation online got to location and they did not have a truck available. That was very unprofessionalSandra K.
Customer Reviews for Ballentine Antiques & Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
***The dashboard phone charger stopped working during our trip.***James C.
El cliente no dejó un comentario.RITA B.
After hours drop off location.STEVE S.
Location seems like it is abandon. There is another U-Haul rental maybe a quarter mile down the road.Katherine P.
El cliente no dejó un comentario.Michael M.
This site is no longer a uhaul rental site. There was a man there to tell us that he pointed to the key box. The phone number is disconnected.Doug H.
The above return address is incorrect, it was a one way rental to Concord,NC (not Ballentine,SC) and i turned it in to Uhaul on Concord Parkway (as stated on my contract) in Concord,NC on 1/11/2020 and the young lady that assisted me there was also very polite, nice and professional.Terry S.
Location was closed when we dropped off - nothing really good or bad we can sayMichael S.
El cliente no dejó un comentario.Gregory L.
The young lady had no idea how the safety chains worked. I took care of that. She was helpful and polite.Chuck O.
Not much, Ginger was very nice down-to-earth very helpful ever I wonderful and it's a great shop check out to. Thank you Ballentine Antiques & Storage??????Barrett W.
El cliente no dejó un comentario.Mason H.
Make sure that equipment is where it is supposed to be and that when you contract for a specific pick up location and your truck isn't there that you actually contact the customerJoanna W.
I enjoyed the experience of renting a trailer from this location, they were hands on and perfesonalRay N.
El cliente no dejó un comentario.Jessica D.
El cliente no dejó un comentario.GIRLIE M.
This location is business that also rents U-Hauls. There was only 1 person on a busy Saturday morning to handle both. Had to wait a long time to pick up my trailer as thi person was taking care of other U-Haul customers and store customer. Not a good experience.Daniel M.
The agent had (3) 26' Trucks on the lot when I picked up. She tried to pawn off the worst one GMC tell me they were all new. I asked how many miles it had on it, she looked on her computer and told me 12,000 miles. I took the keys and checked the odometer it had ove 125,000 miles, was dirty and had not been swept out. Reluctantly the agent switched trucks to one of the brand new Fords with 4100 miles.Donald C.
El cliente no dejó un comentario.PAM R.
Was able to quickly get in & out ??Crystal F.
Nothing. I received pleasant, thorough service.theresa C.
El cliente no dejó un comentario.Teresa S.
Phone drop. And again going from a phone pick up to a phone drop and not actually dealing with a person miscellaneous charges were added to my bill that I did not authorize.Craig F.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Derrick G.
Drop off and checkout took less than 3 minutes. Lady that helped me was excellent and professionalRobert B.
Everything was greatantonio M.
El cliente no dejó un comentario.Tim M.
Staff was fantastic as well and very easy to work withjason S.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Rob K.
Excellent vehicle albeit it 5yat I was not 100% sure of the process...Josh W.
El cliente no dejó un comentario.Curtis W.
Very good customer service. Thank you.Richard M.
El cliente no dejó un comentario.Ronie H.
No smoking in the trucks.CINDY H.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Robert H.
I'm not sure. They were not open.James L.
Called this location for three days. No answer, left a message no response. Place is an antique dump. No signage just a key drop box. Will never use this location again.George S.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Eric M.
Store not open posted hours. Didn't return phone calls. Lock box box wasn't locked. Painful to do an online return.Sarah H.
truck broke down so I could not refuel the truck so I was charged about $60 to refill the tank.MICHAEL M.
Great to deal with equipment was ready and people are professional and courteous.jason J.
Cab of the cargo van was dirty, and the "oil change needed" light kept coming on.Geoff S.
I was charged for 2 days rental instead of one and have been trying to correct this and can't seem to get it done. I was supposed to get a call from someone from u haul and never have. By the way I have called the place I rented the trailer from 4 times over 2 weeks with no results.RANDALL A.
El cliente no dejó un comentario.Willie S.
El cliente no dejó un comentario.TODD W.
El cliente no dejó un comentario.Terry L.
Had no problem with returning equipment. All smiles and friendly. Later found out I was charged extra day through no ones fault. Kevin Maddox took care of that situation immediately. Was impressed with the timely and excellent customer service shown.PAUL A.
Our agent was one of the most thoughtful people we have ever dealt with. Chuck went out of his way to be sure we had the proper truck and equipment for our move. I will be recommending this U-Haul rental location to anyone who is in need of moving equipment. We are very impressed!Marc H.
Great experience!! The salesman was very nice and friendly. Would and will most definitely recommend the place to anyone.Anntroya G.
El cliente no dejó un comentario.Sandra J.
Chuck was very friendly and helpful. I will always try to rent from this location.Thomas S.
Excellent service! Great staff! I love it?Nicole G.
Truck was dirty and smelled like cigarette smoke.MARK D.
Excellent customer service.Christopher M.
Best customer service we have EVER received! Would definitely recommend this location to friends and family!Steve K.
I have never had a better experience than I did with Chuck. He was vary professional and made sure I had everything that I needed. He was by far the best. He contacted me before pick up and even made sure he was there even though there was a vary bad storm.casey G.
excellent location for me and very friendly personnelRichard W.
Misleading and uninformedPhil A.
Excellent transaction. Truck ran perfectly.DONALD W.
The person that I worked with was very personable and got the trailer setup quickly and made sure I had everything I needed.Gary F.
El cliente no dejó un comentario.Beth M.
El cliente no dejó un comentario.Nicholas S.
I tried to do the online pick up, but it kept me giving me an error that I needed to accept the terms. When I tried to click the accept terms button it would not check the box. I tried in Firefox and Chrome, so I gave up and did it at the location. The two gentlemen at Ballentine Antiques were great though, and the process was easy.George D.
El cliente no dejó un comentario.DANIEL V.
I had to return to get the blankets and dolly.Mike L.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.GERALD R.
Glass was on the floor of the chassikim S.
This location is also a really cool place for antiques!Derek A.
Friendly, helpful and very accomodating!!Michelle O.
Very cordial and welcoming.nigel C.
El cliente no dejó un comentario.John S.
when sending confirmation emails, let the emails show the hours of operation of the dealers...I had reserved the rental for 9 am. The dealer doesn't open till 10 am, yet all 4 of u-hauls email confirmations confirmed my 9 am reservation. When I arrived at 9 Am , I found out the dealer didn't open till 10 AM, 5 mins later I recieved another email that finally showed me the dealer opened at 10cindy N.
Thanks. Enjoyed doing business with you. Quick in & Quick out! Also enjoyed the Antique Shop!Daniel F.
to improve the experience be cognizant of where you extend the drop off location- they made my drop location further away than the actual mileage limit I initially had.Lindsey G.
I requested 9am at this preferred location. I was told to through text to pick up at 12pm. When I called they said they opened at 10am. There was another location that opened at 9am but it was too late to switch. I would have appreciated communication about this more in advance.Micah Y.
Left turn signal on trailer was missing therefore not operable. Equipment should be totally roadworthy.Jim F.
They stayed past closing to assist us!!!! Scott was such a wonderful person!!!!Andy V.
El cliente no dejó un comentario.david L.
El cliente no dejó un comentario.BJ S.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.Chris C.
U-Haul initially sent my order to Cashiers, NC, a two hour detour when the request was made for a trailer in Central, SC. The pickup location was a secondary option. Phone service with U-Hual was very poor.Mark R.
The corporate check in & check out system encountered issues during the checking out -an online option that allows local check in would be greatJacob F.
El cliente no dejó un comentario.Harold H.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.KAY P.
El cliente no dejó un comentario.Howard H.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.Ron B.
I experienced 3 or 4 different starting times that the IGNITION SWITCH would either NOT TURN, OR WOULD NOT ENGAGE and NOT Crank the engine. After trying different things, I finally jerked the steering wheel to the right while turning the key and van started. The same thing happened 2 or 3 more times.This was frightening. I informed the local lessor when I turned van in and he said he'd call maintenance personnel. Other than that, the nearly new Ford van performed very well.Pat D.
El cliente no dejó un comentario.Joseph P.
Very helpful and friendly. Explained everything and would use them again to rent a uhaul.Mikki S.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Ned C.