It was very easy to find and easy ti find a parking place.
Michael Long
Customer Reviews for Ballard Upholstery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Checkin was little clunky. Even though I had requested mobile check in, the keys were not in truck. The store was closed and I had to locate the store owner who had to check me out. Other than that all was good
Anand ShahI picked up the truck with 3/4 of a tank and returned it with a full tank. I did not appreciate that the receipt indicated that it was returned with 3/4 of a tank. I have no issues other than the above with the return location. My issues are strictly with UHaul customer service.
Heriberto CruzGreat staff
Mein LamountainWhen I picked up the truck the millage on the truck was different from the one on the contract. I took a picture and try uploading it but it kept saying error. I notified the representative and I was told that they were taking care of it in the system. Turns out that they never took care of it and now I’m being charge $200+ for millage I did not drive.
Alexander LliranGreat place to drop off. Was real easy and quick.
Gregory MooreThere were no clear instructions at location. No drop box just a mail slot. W Didn't know if it was right location because it had a different name on sign near street. Location was dark and didn't look safe.
Barbara HarrellAgain, a self-checkout procedure and I was unsure if I needed to check in with anyone.
Daniel OrieThe AC was broken and the brakes were very bad. I was very upset by the process and the attitude of the person when I called in to register the complaint and issue.
Amy RogersWe were charged for pads we had already paid for on line. There was No inspection picking up or checking in. I chose to check in and out in store and it was not done. My Bill is not correct and I am Waiting for someone to contact me. Julie
Brenda HollingsworthThe ac was broke very hot
Katrenia RiddleThe man came outside to receive the truck immediately
Jose ParoDo NOT MAKE online reservations and then try to get in touch with someone for help with a problem unless you have 2 hours to wait on hold.
Joy MullinsAs you can see. My drop location was wrong. I booked a one way to georgia and the drop off shows Jacksonville. One of your workers called me to give me an update drop off at 2175 piedmont road ne Atlanta GA 30334, but they said they don't accept that kind trucks. They referred me to another location 2855 Clairmont rd 30329, the front desk lady rudely told me they won't accept it, at that point I was furious why uhaul don't speak with themselves but allow the customer to be in the midst of their disconnection and lack of communication. I almost missed my flight back to Florida. I ended up misplacing my drivers license while hurrying to meet up. This should be addressed and the lady at 2855 Clairemont should be trained on how to attend to client
Chima ObiThis place looked like a junk yard. The guy that came out to help was drunk on his ass.
Gregory LOre