The parking lot was very small and unorganized and the man that I returned the key to was very rude
Sheila T
Customer Reviews for Ballard Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The I owner was rude and used explicit language when talking to my wife. I will not be using this location in the future.
Lacey BNice location
Toby PExplained everything very well.. very accommodating
tyler sThe owner of Ballards told me it was $103 but I was charged for $130 due to some insurance he put on the charge without my asking. I also never received a receipt so I called Customer Service to understand the costs. Finally, I was told I could drop it off at any location by the gentleman at Ballards. I received a text that stated I had to drop it off at a location 45 min from our place. Customer service helped this issue as well. This is frustrating considered I have used Uhaul to move from Ohio to GA in the past as well as to move furniture locally as well. Disappointed.
Corry S* Everything went perfect. Everyone at this U-Haul location was helpful and professional. They all took the time to answer my questions, and make sure I was all set for my move. I would recommend this location, and I will keep using this location for all my future U-Haul rentals.
BARBARA SAnother great rental experience
tyler sJob well done!
ANDREW CClean. Organized. Very professional
tyler sVery helpful and courteous
Richard SIt looked like a junkyard, I didn’t know where to leave my uhaul and to get to the lock box for the keys I had to walk through a line of abandoned cars.
Levi DThe lot was crowded. My truck was difficult to drive out because of where it was parked and due to other (non-U-Haul) vehicles and U-Haul equipment in the area. I actually had to move a U-Haul car tow trailer myself because it was in the way. Tank was basically empty. I had to get gas immediately. Sorry.
Damon CSuper nice
michael mI went through the effort to Check in online and still had to provide the location with my credit card. He said it didn't go through. Why did I get a notice of that it failed to go through. Also, I checked in on 8/15/22 and I did not purchase the insurance. However, I was charged for it. I did not want it and should be refunded that amount. I have a copy of my check-in document showing it was not requested. Happy to send it to you if needed. Aside from that, the unit was clean and worked well for us. Would not hesitate using one again and would have rated Excellent if it were not for the issue noted above.
Gerald RFirst I had to drive 50 minutes away because there was not a Uhaul truck closer to home. I reserved a month ahead of time. When I got to the location, the online check in would not work and the location was closed. I then had to call Uhaul and waited on hold for 15 minutes until someone answered the phone so I could start my time with the truck. In theory the 24/7 Truck share is a wonderful idea, but it still needs work...
Anthony ZThe place looked like a junk yard, stuff laying everywhere and grass and weeds not cut.
Harry ZThere was equipment put into the back of the truck that we did NOT reserve/want/use. When I saw we were charged for it, I called location and they were rude. We reserved and used a APPLIANCE DOLLY. We didn’t reserve nor did we use the furniture dolly (we have 3) or the blankets. I saw the green seal on dolly was intact. The bag of blankets wasn’t opened. He was ridiculously rude and said to contact company.
Ronald FIt needed an alignment and the trailer jack was broken, so I. Couldn't take it off to use the ramp, it was a miserable move
TRACEY HEvery thing when we’ll.
Rudolph BBallard Service in Slippery Rock PA was businesslike, efficient and knowledgeable. He had everything in order to get me the trailer I needed. He did the hookup, checked out my hitch, checked the lights, give me some advice to recheck the tightening, gave me the blankets I needed, and I was good to go. I'd rent from him again.
Dwight CCompleted lied to on location pick up. Phone rep "Brandy" was beyond rude. Drive over an hour to get to this location and the key's are mysterious " not returned" from the previous rental but yet ZERO effort was put into notifying us. Owner of this location was NOT helpful in any way. Absolutely the WORST experience in renting a Uhaul in 7 different moves. It will be the LAST time I EVER use this complete failure of a company.... Would love to see if a company representative will step up and at least attempt to make this right but monkey's will fly out of my butt first.
Jeffrey SDo not ever do the online sign in. If you have the uhaul for more then 6 hours you are charged for 2 days. It’s hell getting a refund this is the worst option ever if uhaul can’t get their act together then maybe they should not offer online check ins. My rental was from August 19th they waited 3 weeks then charged me for another day. Not okay at all when I didn’t even have the rental for 24 hours. Now I had to wait 25 min on hold for a rep and they told me 3 more days till someone else contacts me then god only knows how long before I get refunded. Im not happy at all
Nicole WDon’t let them book it online when there’s no trucks available at said location. I will never use uhaul again. There online system is a joke.
Megan BWe chose a local U-Haul location as our preferred pick-up site, and booked the truck weeks in advance. On the day before we were supposed to get the truck, we learned that we would have to pick it up from a town 45 miles away that was largely unfamiliar to us, at a site that didn't open until two hours later than our preferred site. It would have been nice to have had the pick-up location we requested, or at least one that wasn't so far away.
Roderick FBeyond your control but having to drive an hour to pickup the truck wasn’t ideal.
Scott MThis site was the only one available near our move location, so it had to be used. There was no one there at 1pm on a weekday, so we took photographs of everything, and are hoping there will not be any issues. Although the app was helpful, the location itself had no directions about where to leave the truck or how to return the keys correctly.
kevin bI’ve heard negative comments about this location n person running it. I called the number before hours of business n got hung up on. But when I picked the truck up, Everything went smoothly.
Kasey NThe person that created us was unkind and gruff. The location was deplorable
SARAH EThe truck was clean and in good condition. The dealer was a hole in the wall auto fix it shop. The agent there added that I ALWAYS refuse. I never discovered this until AFTER the move since the rental agreement was emailed to me. (If we are supposed to review and approve the agreement, prior to signing, then how are we supposed to do that???!!!!) For Heavens' sake give the customers a paper copy to review!!! Fortunately, I appealed to the district manager and he refunded the premium for the unwanted insurance (Yea for UHaul!!). But it still bugs the living daylights to be sold something I didn't consent to!!
John CI booked my U-Haul four weeks in advance. When called the day before my reservation to confirm, I was told the closest truck was 30 miles away, which was extremely disappointing, especially considering there are 3 rental centers within 3 miles of my departure location.
Sean NKick the dealer to the curb. I’ve never met such an incredible dick-head. Miserable with zero customer service skills. Also overcharged us by a considerable amount. I don’t even want to get a refund because I don’t want to deal with him ever again. Left a terrible taste in my mouth for u-haul.
Evan JThe owner was not even at the location when I arrived to pick up the keys. I had to wait an hour for him to come back.
Kali CExplain in Deatil when dropping off after hours at a location to go on line and answer all questions to close out your account BEFORE you lock the vehicle and turn in your Truck !! Entrance was confusing and wasnt sure what DROp box to leave the key in. Hope it worked out Correctly!
michael wService was excellent. The attendant was friendly and knowledgeable. I have rent From Uhaul on 3 other occasions and this experience was far superior.
Kimberly CEasy to transact, and good selection of trucks. 24 hour return is convenient.
david cNice people. Quick and fast.
jesse rThe truck I rented was in good condition and clean when I picked it up. The rental was reserved online and was easy.
Matthew SThe owner of Ballard services (Richard) Was a very experienced dealer. When we went to hook up the U-Haul my electrics on my van were not working. His troubleshooting, replacement of the faulty electrical equipment got me on my way in time! Awesome service! He also brought to my attention that my front tires were bald and replace both of them immediately! I will return to him for future service on my car as well as U-Haul rentals! Thanks so much for making my trip home safe! 😉
Renetha NThe gentleman at Ballard Service was extremely rude to me. I didn’t understand why he was acting that way towards me. Then he called me into his shop and started my check in. I called him the day before I rented the trailer to make sure he had it, then I went online and reserved it and put in all my info. He told he why he was so mad because since I put in all my info online that he lost his commission. I was very uncomfortable, and will never use that U-Haul place again. Also, I just noticed, I chose to waive the insurance for $8. I did not want or need it. I selected that online. Now it seems that the guy at Ballard added the additional $8 𝐈nsurance without my permission.
Michael MMan that checked out the equipment kindly came on a Sunday to set up trailer.
Catherine ZDealer was nice and helpful
justin tThis location replaced the broken trailer.
Michael TI had to travel 45 miles to pickup the trailer as it was the only available that week. Hard to believe! The location seems like it’s a junk yard that fixes cars and rents U-Haul equipment as a side job. Admittedly, there were no problems with the hookup and I was on my way. It’s hard to get them by phone as well.
Robert BWe were definitely scammed and they refuse to let us provide them evidence of the photos we have of the vehicle for when we dropped it off with no damage. When I asked for contact on how I could provide them the man Richard Ballard on the phone screamed at me and hung up without providing any answer. Looking at reviews after this incident of the location, I can see I am not the only one who has spoken to this man and had an issue of stealing money from customers, including various altercations. I do not know how this man continues to be employed as I have never experienced such aggressive behaviour from anyone in customer service or outside of the work environment.
ANATOLI Nexcellent service! thanks for waiting!
Rhonda eHas gravel drive but a lot of places do here. The guy treated us good, I would recommend.
Jeffrey HThe shop attendent was very rude and unprofessional I will NEVER return to this location again
Scott HMy order online did not add any additional charges beyond the rental charge and mileage. I even put more gas in then it had before I got it. However, the SafeMove was added to my online request at the site. I feel this is an inappropriate additional $14 charge that shouldn't have been included in my final receipt. Otherwise, it was a good experience.
Jonathan ADo not allow pickups at this location. Very rude. Unhelpful. Trailer was parked in excess mud. Bad location. Very dirty inside building.
Dylan MNothing at this time.
Jeffrey WBest uhaul dealer I have ever had the pleasure to deal with.
denny tRich was extremely easy to work with, courteous, and professional. Hopefully he’s available for my next uhual needs. Pickup and drop off could not go any better. Smooth transaction and an excellent service professional.
James JThe gentleman was very accommodating for our special needs the day we rented the car hauler. We definitely would recommend his services to others.
Gary DHave been renting trucks for over thirty years, And by far this is the best place to rent from. He will go out of his way to make you happy. Would recommend this location to anyone that is looking to rent.
denny tThe location was not clearly marked and we were rudely reprimanded for pulling into the owner's other lot (where the trucks were parked in clear view of the road). The truck was very dusty outside and in the bed, but that may have been from the dirt lot they were parked in.
victoria kAbsolute rudest customer service I've ever encountered. Took zero time to explain contract or process to me or people renting behind me. He just wanted to get back to his project. Returned truck after hours. Had a $50 "cleaning charge" show up. Called uhaul first who said to call him. Asked what exactly he had to clean. Told me that "I don't have to explain myself to you." Asked if he had any pictures of damage. Was told that was also not his job. I said I thought $50 was excessive even if he had to clean and and I suggested he refund 1/2 and we'd be done with it. He told me "You don't get to decide that and if you have any more complaining call uhaul" then hung up on me. Next day uhaul called me back. Apparently he called them and gave more details then he was willing to give me cause he knew I'd call them myself. Why he couldn't take 2 minutes and explain this to the me is beyond me. Uhaul rep was very courteous and refunded the cleaning chaege. If you need a uhaul call close auto sales in grove city. Although they couldn't accommodate me, they were very helpful in finding me a uhual, Which unfortunately was this man
Alex KMake sure that when someone is dropping of a truck they are able to get it checked in at that time with the attendant at the shop. He was to busy working on whatever vehicle he was working on to deal with us and just wanted the key. Now we are being charged for extra mileage that we did not put on that vehicle, by an excessive amount! We have now also come across a bank issue bc of the attendant over charging us for that mileage we did not put on the truck. This is a very poor representation of this company and the way they want to do Bussiness..
Jesse D