Customer Reviews for Bala Motorsports
(U-Haul Neighborhood Dealer)

779 reviews

100 Belmont Ave   Bala-Cynwyd, PA 19004

(610) 664-1189

Office Hours

  • Mon: 9 am–5 pm
  • Tue-Fri: 8 am–5 pm
  • Sat-Sun: 8:30 am–12:30 pm

Services at this Location:

Contact Us

(610) 664-1189

100 Belmont Ave
Bala-Cynwyd, PA 19004

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue-Fri: 8 am–5 pm
  • Sat-Sun: 8:30 am–12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

They were fantastic to deal with! Denise helped me with the reservation along the way and the guys at the desk were great when I arrived to pick up the truck. Would highly recommend them!

Heidi Jay 
Rating:
3.0

App would not work, by some grace of god I finally got into the return truck process instead of it refreshing. The main issue after was that pictures would not upload, especially on the photos of the truck page, uploading more than one would clear all of them. Truly an awful app experience

Talon Schweibenz 
Rating:
2.0

Radio did not work. USB port did not work, cigarette lighter to use for charging did not work.

SUSAN DEVOE 
Rating:
2.0

Vehicle was not ready at the reserved time. No bathroom.

Andrew Melman 
Rating:
5.0

Customer did not leave a comment.

Trena Rivera 
Rating:
4.0

Had a reservation for 10AM but did not receive the truck until 10:40, which cut into the moving time when I only needed the truck for 75 minutes. U-Haul personnel were awesome at customer service, very helpful and snow removal caused a slight delay (5 minutes) but with only one other customer on site it seemed a little unorganized that they didn't go to get the truck from an off-site location until after I was there for 15 minutes. Still happy with my rental, cost and service.

Brian Fogarty 
Rating:
3.0

Customer did not leave a comment.

Yaw Danso 
Rating:
5.0

Went very smoothly and will definitely return when i need to rent a van again!

Dennis Novack 
Rating:
5.0

Friendly

LEONARD WOLF 
Rating:
3.0

Improve the ambiance of the U-Haul location in Bala Cynwyd. I have used this location twice as it is the closest to me. It just feels like I am engaging in some nefarious activity when I am only renting a van to help a family member move.

MARK FRISCH 
Rating:
5.0

Everything worked like clockwork

Steven Zack 
Rating:
5.0

Customer did not leave a comment.

Junsung Kim 
Rating:
5.0

Customer did not leave a comment.

Ira Raviv 
Rating:
1.0

Traffic on Belmont Ave backs up past Bala Motorsports, making it difficult to get into or out of this location. There is minimal parking available at this site, and because two towing vehicles were parked in front of the building, I had barely any room to park the U-Haul truck, barely avoiding other vehicles and objects. There was no room for the vehicle that was picking me up. Most customers would find this too stressful.

Brian Shiflett 
Rating:
5.0

Customer did not leave a comment.

JAIME RIVERA 
Rating:
5.0

Perfect for our needs. Easy to interact with the staff. No waiting at either end of the transaction.

Bridget Flynn 
Rating:
5.0

The people who work here are friendly and helpful

gerard cuddy 
Rating:
3.0

Customer did not leave a comment.

Andrew Miller 
Rating:
5.0

Customer did not leave a comment.

Darius Balciunas 
Rating:
5.0

Customer did not leave a comment.

Ted Morganstein 
Rating:
5.0

Customer did not leave a comment.

RICHARD DAVIS 
Rating:
1.0

They keep charging me for miscellaneous amounts and won't tell me why and what for.

Harrison Warley 
Rating:
5.0

Customer did not leave a comment.

Suzanne Nogami 
Rating:
5.0

Customer did not leave a comment.

Harry Gannon 
Rating:
1.0

The personnel was surly, rude and impolite. The worst customer service I've ever experience with Uhaul.

Christopher Menen 
Rating:
4.0

I rented a 10' truck. The ignition switch was broken (I was unable to turn the key from the lock position - I had to leave it in ACC for the duration of the rental). The parking brake stuck - I was able to smell it burning. Equipment needs to be inspected between rentals!

Dhruva Reddy 
Rating:
5.0

Customer did not leave a comment.

Bilal Benn 
Rating:
4.0

Customer did not leave a comment.

mason collins 
Rating:
5.0

Great location and people. thank you

Alexander Davis 
Rating:
5.0

Customer did not leave a comment.

ERIK TRUXON 
Rating:
4.0

The people I dealt with were very good. My only concern was the limited physical space in a very heavily trafficked location.

MARK FRISCH 
Rating:
5.0

Customer did not leave a comment.

Yatora Johnson 
Rating:
5.0

Customer did not leave a comment.

BRIAN GARLAND 
Rating:
5.0

Customer did not leave a comment.

Chi Tum 
Rating:
4.0

The truck wasn’t there when I arrived at the scheduled time. There were some items left in the truck from a previous customer and there was almost no gas… couldn’t even make it less than five miles to my home! Literally it was chugging.. not a quarter tank like I was told. Otherwise, it was ok. Got the job done.

Jennifer Butler 
Rating:
2.0

Truck was returned after hours. They did not reconcile the final invoice until the following day. I drove the truck a total of 19 miles but they charged me for 29 miles. Thats an extra $20. I don’t like when business swindle their customers.

Richard Schulgen 
Rating:
5.0

Van smelled like cigarette smoke. Tire pressure low and/or monitor not working on right front tire

Jeffrey Rosedale 
Rating:
5.0

Customer did not leave a comment.

Mark Friedlander 
Rating:
1.0

Have a serious conversation and training with this dealer/location to help them understand that they “also” represent the U-Haul brand as much as they do their primary business and that this experience and sounding aggravated when called to check on final billing is not representing the U-Haul brand in the manner that continuing U-Haul customers would expect - especially when the hit charge that showed pending on my credit card dropped off and my concern was that he wasn’t going to get paid for the transaction.

Jeffrey Kalamar 
Rating:
3.0

Customer did not leave a comment.

Natasha Lebron 
Rating:
5.0

Customer did not leave a comment.

Cate Basciano 
Rating:
2.0

Customer did not leave a comment.

Christopher Riviello 
Rating:
5.0

Honestly, this location gave me the best u-haul experience I ever had. They were a great group of guys.

Robert Morgenstern 
Rating:
5.0

Customer did not leave a comment.

Bradley Biedermann 
Rating:
2.0

The price quote tool online is misleading. I put in an estimated distance of 75 miles and it showed a quote for 75 X $1.09 per mile + $19.95. I drove approximately 75 miles and was charged for the per mile rate X 100. If the charge is the same for 100 miles as it is for 75, then a different rate for 75 miles should not be advertised. It is false advertising.

Corey Stubanas 
Rating:
2.0

It was transactional and the mechanics did their job. This is an automotive garage and there is limited parking and no crosswalks. I wouldn't send my Mom or wife here to pick up.

JASON THOMPSON 
Rating:
5.0

great employees with a great attitude and smile

Yoel D. Zeffren 
Rating:
5.0

Great

Andrew Tod 
Rating:
5.0

Customer did not leave a comment.

micheal blakeney 
Rating:
5.0

Customer did not leave a comment.

Jan Reinhardt 
Rating:
5.0

Great experience beginning to end. The staff were friendly and explained the process well, the truck was clean and in great shape, and no issues with pick up or drop off. Definitely the smoothest part of moving!

Jane Gagliardi 
Rating:
5.0

Customer did not leave a comment.

Bryan Nelson 
Rating:
5.0

Jamie and Denise were great! The rental was efficient and affordable.

Dennis Novack 
Rating:
1.0

Customer did not leave a comment.

Dominic Smith 
Rating:
3.0

One of the blankets was covered in dirt and therefore unusable

Richard Mills 
Rating:
4.0

Customer did not leave a comment.

Ian Higgins 
Rating:
4.0

Customer did not leave a comment.

Ellyn Waller 
Rating:
5.0

Easy and effecient

ANDREW TOD 
Rating:
5.0

Customer did not leave a comment.

Anthony McHugh 
Rating:
1.0

Customer did not leave a comment.

FLO LIU 
Rating:
5.0

Customer did not leave a comment.

Michael Robson 
Rating:
5.0

Nothing they were terrific

Lisa Redfern 
Rating:
5.0

So quick easy and professional! Thank you so much! Our family will definitely return for business!!! Happy Holidays to your staff @ Bala Sports!

Monje Paige-Stone 
Rating:
5.0

I was charged for an extra day of rental, I need that adjusted. Other than that, which is quite important, I was very satisfied with the convenience and ease of pickup

ERIK TRUXON 
Rating:
5.0

They were amazing and understanding.

MILES BERSON 
Rating:
5.0

Front office person was just AWESOME

Harini Nanduti 
Rating:
4.0

Customer did not leave a comment.

Nicole DiGangi 
Rating:
5.0

Nothing. It was great from start to finish!

Don Schillinger 
Rating:
3.0

Customer did not leave a comment.

Darren Guberrnick 
Rating:
3.0

Customer did not leave a comment.

mark stevens 
Rating:
5.0

I had a great experience. Everyone I interacted with at this location was extremely kind and helpful, from the time of calling to schedule the rental to the day of pick up. I will definitely recommend this site to others in the area.

Brittany Benfer 
Rating:
2.0

The track was dirty and dusty inside. The front right tire had a very low pressure. I requested a dolly in advance however there was no dolly at the pickup location.

ALEKSEI ALEKSANDROV 
Rating:
4.0

Customer did not leave a comment.

Dale Lipa 
Rating:
5.0

Great communication, easy to work with, and truck was clean and ready!

Nina Greberman 
Rating:
5.0

A seamless experience at this loacation backup by UHaul online resources and tips

Lawrence Livornese 
Rating:
5.0

The guys at Bala Motorsports were fantastic. We arrived a little early, the truck was ready when we got there, paperwork was easy. And the return went just as smoothly.

Lisa Davis 
Rating:
1.0

I will never recommend uhaul to a someone. I was hours late to my appointments and have to re book my movers because because uhaul Kept changing my Location. This came a large personal expense to me simply because uhaul was poorly communicated and planned

Bisa Lindsey 
Rating:
5.0

Customer did not leave a comment.

LAURIE HOFFMANN 
Rating:
5.0

Customer did not leave a comment.

Dean Owens 
Rating:
5.0

Customer did not leave a comment.

Courtney Arcidiacono 
Rating:
2.0

I returned my uhaul 3 days ago and have still not received confirmation of return or receipt.

Emily Cohen 
Rating:
5.0

Customer service was top-notch, A+. Couldn't recommend this location enough.

Andrew Records 
Rating:
5.0

The only improvement I'd suggest would be slightly better signage. Most trucks are stored off site, so I was not at all sure I was in the right place.

Leah Leier 
Rating:
4.0

It was a convenient location but it was very small and there was barely any room to park the truck when returning it.

RANDALL PARKER 
Rating:
5.0

Customer did not leave a comment.

Brian Tracy 
Rating:
5.0

Customer did not leave a comment.

William Ryan 
Rating:
5.0

Customer did not leave a comment.

Adnan Zulfiqar 
Rating:
1.0

When I came to pick up the track the customer service was okay and respectful enough to think about using this location again. Sunday morning I realized I left my drill on the passenger door handle. This location is closed on Sunday, I called Monday morning I said “good morning my name is Brooke I rented your 10’ truck Saturday and I left my drill on the passenger door. “ the person at the office said what do you want me to do then hong up. I called back and stated again “good morning my name is Brooke I rented your 10’ truck Saturday and I left my drill on the passenger door. “ the person on the other end started yelling said we throw away whatever is left in the truck after you return it. We charge for cleaning service. I replied I cleaned out the truck and just so happened left my drill did you guys already place the brand new drill in the trash and did the trash already get picked up. The person continued yelling said oh well you shouldn’t have left it.

Brooke Goins 
Rating:
5.0

Customer did not leave a comment.

John Weaver 
Rating:
3.0

The truck was not clean at all.

Bailee Casey 
Rating:
2.0

It was really hard to get truck & the truck had no gas in it and then I was charged with too low if a tank even though we left it with more gas than we got

RANDOLPH ROTTE JR 
Rating:
1.0

Customer did not leave a comment.

BENJAMIN QUESNEL 
Rating:
4.0

Unfortunately, they didn't have the blankets or dolly I requested. Aside from that, all was good!

Leslie Katz 
Rating:
5.0

Customer did not leave a comment.

yuqing CHEN 
Rating:
4.0

Customer did not leave a comment.

Anthony Lauria 
Rating:
5.0

Denise was absolutely excellent in helping us with the truck arrangement and helping to find movers. A special thanks to Denise!!!!

Endri Poletti 
Rating:
5.0

Treat you like family!

Jamaj Timazee 
Rating:
5.0

Customer did not leave a comment.

Myasia Wheelerrogers 
Rating:
5.0

Good experience

Daniel Bussett 
Rating:
3.0

vehicle was there and ready! very small lot and heavy traffic!!

William Macfarlane 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top