Comentarios de los clientes para Bainbridge Self Storage

The location is convenient and the staff professional, but equipment may be limited due to how busy they can get so plan accordingly.

Would have appreciated a cleaner cab area, it was obviously not wiped down after previous driver. Other than that, a great experience- been coming here for years.

Easy, pleasant process made seamless by staff. Which is a consistently good experience and good value, in my opinion.

Service was great.

I would never recommend UHaul to anyone. Not because of the service provided by the non uhaul personnel At the pickupor dropoff locations. The problem stems from the actual uhaul employees who apparently don't know the definition of the terms “reservation” or effective “customer service”. In order to pickup my full contract reservation I had to go to 4 different Uhaul locations and then return to pick up my car. I made my reservation a week in advance. This is A totally unacceptable manipulation by a company that feels alone in a market.

I rented this vehicle 5 days in advance. There was ridiculous confusion caused by U-Haul central booking. I confirmed my rental in advance but shortly before I was to pick up the rental central booking changed my pick up time. SERIOUSLY? Calling was useless..."leave a message and we will get back to you in 24 hours". I resorted to going in person to the office. Central booking had changed my reservation to someone else on short notice and delayed my pickup by 4 hours. To my surprise the representative at the Bainbridge office did not give my rental to someone else on short notice. She was friendly, efficient and helpful. I am very disappointed in the central booking process and will attempt to rent elsewhere in the future.

I thought the truck was okay, but then you sent me this fucking request for a review and I now find uhaul annoying.

Great customer service! They straightened out a reservation mixup up for me and salvaged my move.

Online reservation was very easy to use, as was the online check-in.

It was a great experience, thank you

Wash the trucks.

I have used this location several times and have always had a good experience. The ladies are super sweet and friendly and the process is easy. This is my go-to truck rental.

Nothing. These gals are totally awesome. I have had a number of encounters there and have always been very pleased. Friendly, knowlegeable and helpful. Can't say enough.

Was expecting the truck to be cleaned and sanitized due to COVID. Was clear that the cab of the truck was not wiped down as food crumbs and other visible signs that the truck was not cleaned prior to pick up. I ended up sanitizing the cab as much as possible before we used the truck. Seems like something UHaul would want to do to ensure safety during these times.

The lady in the office was very pleasant and the guy who met me outside was also friendly.

These girls rock

Isabelle is awesome!

Clean the vehicle! Especially during the pandemic! And the agent called me before I was to pick up the van and tried to get me to switch to a bigger truck because she had someone who was going to Seattle who had just come in and wanted the van that I has reserved many days before. She pressured me as if I was causing a hassle by not agreeing to switch for this other person's convenience. Then she called me back and said "You had a 9:30 pick up scheduled, are you coming in?" I said "No, my pick up is at noon, I will see you then." She said that she would change the pick up time since U-Haul was about to cancel it. I checked my paperwork and it WAS scheduled for noon! She was also very discourteous when I called back and told me to hold while she held the receiver to her mouth and talked loudly to other people in the room. Very weird experience. She probably means well but just needs some training in customer service skills.

One person old lady there I had to help her place trailer and unhitched

Please keep doing what you are already doing. This was such an outstanding experience!

The mobile app doesn't really work well. I had a lot more success using the website instead. Overall I had an amazing experience and I am certain that I will pick uhaul again in future. Thank you so much.

I have rented from this location several times and it has always been a good experience. I like that they have my information on file so check-in and check-out was a breeze.

Two dollies in the back, I didn't request any. They were just in the way. When I dropped it off at the other place they said I might get charged for them (I didn't so at least that's good). Annoying to have to unpack and, pack and repack two heavy irregular objects

could get trucks earlier in the morning, if possible.

Awesome

Staff at the Bainbridge Self Storage were AWESOME.

Outstanding personal service during check-out and check-in.

Have rented trailers repeatedly from this location and they are generally missing an extension cable for the lights. We then need to pilfer from another trailer or ask the staff. More importantly, the service at this location is poor. The ladies are reliably testy and short. Not overtly rude, but lacking badly in customer service. I'd never return if a better alternative was close that rented the trailers we need. Thank you.

During Covid we really appreciated the deep cleaning they do between rentals both in the cab and box.

Nothing - Janice is great!! Excellent experience.

Communication issues Could not pick up truck before hours they were open. As stated in reservation

Truck had trash in cab and back. Location understaffed.

Had to change pick-up time, L O N G wait to get U-Haul to answer a phone call ... apparently go to a central location, not rental location.

The lady who serviced me at the pick up location was extremely rude. She threw a door at me as I was walking behind her and also threw the dolley into the van very rudely. She screamed at me because I came to the door without a mask - I have a health condition preventing me from wearing a mask, and I can only wear it for very short amount of time before I can get an attack. Very inconsiderate and rude. She treated me with violence by throwing the door on me and also threw a dolley - very violent and rude behavior. She should be taught how to treat customers.

I recommend this location always for the storage facilities. The truck we rented was very old and very difficult to drive, The accelerator was difficult to use without 'hopping along' no matter what I, and another driver tried, and it kept swaying towards the median line. We intended to use it all day on Saturday but we considered it difficult and dangerous to drive and returned it early. I would very much appreciate a financial accommodation for the inconvenience and waste of time! I don't think the ladies who run this facility are to blame in any way, they are always wonderful so I will continue to recommend them,for the storage location. I hope U-Haul will take some responsibility for the state of the truck.

The service at the pick-up location at 9300 Sportsmans Club Road is marginal at best. It is clear, based on the quality and competencies of the representatives, that U-Haul's services are not a priority. Also, I have no idea why I am charged for gas after paying $0.99 per mile for use of the truck (plus the daily rental fee.) I will look to rent from your competitor in the future.

Previous customer was very late to return the truck, but the ladies at Bainbridge storage were very helpful in getting us on the road asap.

Isabelle was very helpful. Excellent job with COVID precautions. Highly recommended.

Nothing comes to mind. The attendant was very efficient and helpful. The truck was clean and ran well.

It was easy to rent the truck and return it

Mileage charge to high. Makes affordable rental price not affordable.

Best location ever

The location is fine but the new mobile app is awful. Too cumbersome and places way too much burden on the user. Did not appreciate standing in the rain reading cumbersome instructions and crawling around the vehicle to take required photos. I'm sure it works for uhaul but it certainly doesn't for the customers. Most car sharing companies have figured out more user-friendly solutions to the problems you're trying to address. Suggest your developers go rent a vehicle from one of them!

Nothing

Already recommended

Outstanding service—thank you

Isobel and staff were EXCEEDINGLY helpful and definitely made a bad move so much better. Thank you!! Everything was great

Extremely helpful and nice staff.

This particular location has been several cuts above the three other locations that I have used. In particular, the representatives are outstanding. They know their trucks and got me in and out quickly. This latter part seemed related to the quality of their software and their facility with it.

The van wasn't particularly clean but it didn't really matter for what I needed. The lady who assisted me was pleasant and efficient. I needed a van for a half-day and this all worked out very well for me. Thank you.