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LON K.
Customer Reviews for Bainbridge Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No ,changes. Courteous staff. Good equipment.
Leo G.Have more mint paddys
James R.Best customer service from Isabelle
Lisa S.Extremely friendly and helpful!!
David M.Very convenient and friendly employee
Laura B.Don't rent trucks to be taken on the ferry in the summer. Yesterday my rental almost didn't happen because I was on a tight timeline and the prior renter not only missed the earlier boat, but the next boat was 25 minutes late. I would have been in a real bind if he had not shown up at 5:03.
Liliana G.better job on cleaning the vehicle before re-leasing it. There was a paper covid mask on the dash of the truck.
Thomas F.The staff was great and made this very easy.
Maureen M.The person running the location was excellent and super helpful. Do what you can to retain him. His high level of service means I'll be a repeat customer at that location.
John M.I was charged a cleaning fee for a clean vehicle. Totally unacceptable
CHARLES G.Best UHaul experience ever! This guy went out of his way and was knowledgeable and quick.
Matthew H.Went out of their way to be helpful and very cheery service
Nancy G.Nada
Jim C.This location has great customer service. Thanks Tim and Isabelle!
Rhys M.Great staff… Tim and Isabelle are fantastic!
Rhys M.Old truck, 167k miles... steering linkage was not functioning right, requiring constant adjustments.
Jeffrey H.We appreciate the staff at Bainbridge Island U-Haul. They know their customers and provide a good service.
Dana A.All good
Susan W.The service manager was very friendly and efficient. Easy check in and check out.
Jeff T.Moving is so stressful, and we do t do it often. We've done a local move here and have nothing but great things to say about the team at the Bainbridge location. They do everything they can to help you have an easy experience. Special shout out to Isabel - I really appreciate her flexibility, kindness, and efficiency!
Brynn B.The staff here is just fantastic!
Brynn B.Customer service at this location is fantastic. Very quick with the paperwork very friendly and got me a nice truck in record time
brant B.Tim was excellent help.
Rhys M.Isabelle was wonderful!! It was a very busy morning and she was quick, efficient and friendly! I have worked with her before and have always been impressed with her excellent customer service skills!
Jean H.Gracias.
LEO T.The equipment was clean and the service of staff excellent. However, the truck was a "rattle trap" and didn't handle very well.
Steve Ann C.Easy checkout, Ver friendly staff and helpful. One of the best Haul experiences ever. A+ customer service
Sean C.Super nice and fast.
Laura L.Gracias
PIERRE B.Everything ran smoothly. Great customer service.
Faith W.Be ready, don't make me wait. I waited when I showed up I waited when I left. This is Bainbridge. We don't wait for things here. Our service industry (which I am a part of) gets shit done asap. Two weeks ago I got fucked on a job because this location didn't have the truck ready when it was reserved. We were an hour late and we all got docked pay because of it.
IGNACIO C.Rented a pick-up truck for a day via the national service, it was smooth with a pleasant representative. The fella at the local facility was knowledgeable, and friendly. Service was prompt, return as well. What's not to like. Happy camper.
DAVID S.We paid for an appliance dolly and furniture blankets and this location didn't have either and the representative didn't bother removing them from the bill. I actually still got charged for all that.
Jesse N.Accurately describe the length of your rental vehicles. There is not 15' inside of what you call a 15' truck.
Cody B.I realize this is out of their control, but it is absolutely idiotic that Uhaul would take a truck out of service the same damn day I booked it for a move. Maybe also don't ever do maintenance on trucks on Fridays or weekends, as that's when people move?
Samantha C.Service and equipment were great. Thanks!
MARY R.Goggle Maps trys to send you to the back side which doesnt work. The staff is aware. The fix is to head for Sakai Intermediate School. U-Haul is directly across the road (Sportsmens Club).
paul G.Great service!
Jason T.Great customer service. Very easy experience!
Walker H.The uhaul had a beeping alert for no reason
Kevin C.The U-Haul automated text, equipment-approval site sucked. When I tried to describe a few dents and scrapes on the truck, the website demanded a picture and then made it impossible to upload one. Consumer Protection violation!
FRANCOIS F.Nada
PATRICK M.Attendant was not at location for my pickup time. Truck had maintenance lights flashing. We were told the truck had been checked but it drove poorly
Elias P.A verbal instruction to turn off the toe hitch would have been great.
MOLLY M.I called and rented a dolly with the truck to move a side by side refrigerator. The sky was too small to do the job and I ended up not using it. Next time, tell the customer whether the item rented will be appropriate for the intended use. Also, the truck didn't have a ramp. I would have rented a different truck had I known.
FRANCOIS F.Truck was dirty. Seeing out of the windshield was difficult especially in the dark. Tank was not full making it difficult to return with the same amount of gas we left with.
Douglas S.Friendly and knowledgeable staff. Quick in and out.
Robert M.Tim is a credit to the U-Haul brand. His customer service skills are amazing. Would highly recommend this location.
David S.The rental place is fine. I was really embarrassed when the location called me mid-drive because my rental wasn't “completed†even though the app moved me through confirmation. I even got texts confirming my pickup and rental window. I came back to the app to see that someone was messaging me to upload photos of license and temp license even though I had already done so the day before when both the email and the texts had prompted me to do so. Get that crap sorted out.
Jason C.The assistant manager who helped me with the reservation was great. Very helpful with a positive customer service focus. However, the person who took the return (different from the assistant manager) was curt and unfriendly. Telling me I was late returning the vehicle and it was my fault that they had to rent a different van to another customer. I explained that I was never told that I had to get the van back by an exact time. She begrudgingly accepted this explanation but was still gruff and abrupt. Not a good customer experience.
ANDREW F.I was told that at this location if someone wanted to rent a van for more than 24 hours they said that we should have to go to the Poulsbo location? How inconvenient is this? A rental is a rental no matter who has reserved it. Frustrating.
GLEN N.This location is fast, friendly and operate efficiently. Thanks for making it so easy.
Philip C.It went so smoothly. Thank you to a great group there!
Patricia R.Show the driver where the button is to adjust the mirrors.
GERALDINE J.Flawless experience. Don't send text for inspection of equipment, after the vehicle has left the lot.
Lawrence K.The original location was closed on the day of pick up.
MICHAEL G.not much can be improved. The vehicle was gassed, clean and ready when I showed up.
Ervin G.Isabel & Janice are wonderful & accommodating!
ROBERT M.$1.39 per mile!!! Wow
Keith T.Thank you for making it a seamless rental, twice in the same week!
kim B.Friendly and helpful staff! Great experience overall.
MICHAEL M.