Customer Reviews for Bainbridge Self Storage
(U-Haul Neighborhood Dealer)

1,792 comentarios

9300 Sportsman Club Rd NE   Bainbridge Island, WA 98110
(DIRECTLY ACROSS FROM SAKAI MIDDLE SCHOOL at BAINBRIDGESELF STORAGE)

(206) 780-3095

Horarios de la ubicación

  • Lun.- sáb.: 9:30 a. m. - 5:30 p. m.
  • Dom.: 10:30 a. m. - 5:30 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 780-3095

9300 Sportsman Club Rd NE
Bainbridge Island, WA 98110
(DIRECTLY ACROSS FROM SAKAI MIDDLE SCHOOL at BAINBRIDGESELF STORAGE)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- sáb.: 9:30 a. m. - 5:30 p. m.
  • Dom.: 10:30 a. m. - 5:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LON K. 
Clasificación:
5.0

No ,changes. Courteous staff. Good equipment.

Leo G. 
Clasificación:
5.0

Have more mint paddys

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas Milton G. 
Clasificación:
5.0

Best customer service from Isabelle

Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES I. 
Clasificación:
5.0

Extremely friendly and helpful!!

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

Very convenient and friendly employee

Laura B. 
Clasificación:
4.0

Don't rent trucks to be taken on the ferry in the summer. Yesterday my rental almost didn't happen because I was on a tight timeline and the prior renter not only missed the earlier boat, but the next boat was 25 minutes late. I would have been in a real bind if he had not shown up at 5:03.

Liliana G. 
Clasificación:
5.0

better job on cleaning the vehicle before re-leasing it. There was a paper covid mask on the dash of the truck.

Thomas F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford D. 
Clasificación:
5.0

The staff was great and made this very easy.

Maureen M. 
Clasificación:
5.0

The person running the location was excellent and super helpful. Do what you can to retain him. His high level of service means I'll be a repeat customer at that location.

John M. 
Clasificación:
1.0

I was charged a cleaning fee for a clean vehicle. Totally unacceptable

CHARLES G. 
Clasificación:
5.0

Best UHaul experience ever! This guy went out of his way and was knowledgeable and quick.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lara M. 
Clasificación:
5.0

Went out of their way to be helpful and very cheery service

Nancy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant H. 
Clasificación:
5.0

Nada

Jim C. 
Clasificación:
5.0

This location has great customer service. Thanks Tim and Isabelle!

Rhys M. 
Clasificación:
5.0

Great staff… Tim and Isabelle are fantastic!

Rhys M. 
Clasificación:
3.0

Old truck, 167k miles... steering linkage was not functioning right, requiring constant adjustments.

Jeffrey H. 
Clasificación:
5.0

We appreciate the staff at Bainbridge Island U-Haul. They know their customers and provide a good service.

Dana A. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEITH I. 
Clasificación:
5.0

All good

Susan W. 
Clasificación:
4.0

The service manager was very friendly and efficient. Easy check in and check out.

Jeff T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa J. 
Clasificación:
5.0

Moving is so stressful, and we do t do it often. We've done a local move here and have nothing but great things to say about the team at the Bainbridge location. They do everything they can to help you have an easy experience. Special shout out to Isabel - I really appreciate her flexibility, kindness, and efficiency!

Brynn B. 
Clasificación:
5.0

The staff here is just fantastic!

Brynn B. 
Clasificación:
5.0

Customer service at this location is fantastic. Very quick with the paperwork very friendly and got me a nice truck in record time

brant B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY JANE H. 
Clasificación:
5.0

Tim was excellent help.

Rhys M. 
Clasificación:
5.0

Isabelle was wonderful!! It was a very busy morning and she was quick, efficient and friendly! I have worked with her before and have always been impressed with her excellent customer service skills!

Jean H. 
Clasificación:
5.0

Gracias.

LEO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brynn B. 
Clasificación:
5.0

The equipment was clean and the service of staff excellent. However, the truck was a "rattle trap" and didn't handle very well.

Steve Ann C. 
Clasificación:
5.0

Easy checkout, Ver friendly staff and helpful. One of the best Haul experiences ever. A+ customer service

Sean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John-Paul B. 
Clasificación:
5.0

Super nice and fast.

Laura L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Gracias

PIERRE B. 
Clasificación:
4.0

Everything ran smoothly. Great customer service.

Faith W. 
Clasificación:
1.0

Be ready, don't make me wait. I waited when I showed up I waited when I left. This is Bainbridge. We don't wait for things here. Our service industry (which I am a part of) gets shit done asap. Two weeks ago I got fucked on a job because this location didn't have the truck ready when it was reserved. We were an hour late and we all got docked pay because of it.

IGNACIO C. 
Clasificación:
5.0

Rented a pick-up truck for a day via the national service, it was smooth with a pleasant representative. The fella at the local facility was knowledgeable, and friendly. Service was prompt, return as well. What's not to like. Happy camper.

DAVID S. 
Clasificación:
2.0

We paid for an appliance dolly and furniture blankets and this location didn't have either and the representative didn't bother removing them from the bill. I actually still got charged for all that.

Jesse N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik D. 
Clasificación:
5.0

Accurately describe the length of your rental vehicles. There is not 15' inside of what you call a 15' truck.

Cody B. 
Clasificación:
3.0

I realize this is out of their control, but it is absolutely idiotic that Uhaul would take a truck out of service the same damn day I booked it for a move. Maybe also don't ever do maintenance on trucks on Fridays or weekends, as that's when people move?

Samantha C. 
Clasificación:
5.0

Service and equipment were great. Thanks!

MARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed H. 
Clasificación:
5.0

Goggle Maps trys to send you to the back side which doesnt work. The staff is aware. The fix is to head for Sakai Intermediate School. U-Haul is directly across the road (Sportsmens Club).

paul G. 
Clasificación:
5.0

Great service!

Jason T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey R. 
Clasificación:
5.0

Great customer service. Very easy experience!

Walker H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

The uhaul had a beeping alert for no reason

Kevin C. 
Clasificación:
5.0

The U-Haul automated text, equipment-approval site sucked. When I tried to describe a few dents and scrapes on the truck, the website demanded a picture and then made it impossible to upload one. Consumer Protection violation!

FRANCOIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
5.0

Nada

PATRICK M. 
Clasificación:
2.0

Attendant was not at location for my pickup time. Truck had maintenance lights flashing. We were told the truck had been checked but it drove poorly

Elias P. 
Clasificación:
4.0

A verbal instruction to turn off the toe hitch would have been great.

MOLLY M. 
Clasificación:
3.0

I called and rented a dolly with the truck to move a side by side refrigerator. The sky was too small to do the job and I ended up not using it. Next time, tell the customer whether the item rented will be appropriate for the intended use. Also, the truck didn't have a ramp. I would have rented a different truck had I known.

FRANCOIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON J. 
Clasificación:
3.0

Truck was dirty. Seeing out of the windshield was difficult especially in the dark. Tank was not full making it difficult to return with the same amount of gas we left with.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

Friendly and knowledgeable staff. Quick in and out.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaine R. 
Clasificación:
5.0

Tim is a credit to the U-Haul brand. His customer service skills are amazing. Would highly recommend this location.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEVI L. 
Clasificación:
4.0

The rental place is fine. I was really embarrassed when the location called me mid-drive because my rental wasn't “completed” even though the app moved me through confirmation. I even got texts confirming my pickup and rental window. I came back to the app to see that someone was messaging me to upload photos of license and temp license even though I had already done so the day before when both the email and the texts had prompted me to do so. Get that crap sorted out.

Jason C. 
Clasificación:
2.0

The assistant manager who helped me with the reservation was great. Very helpful with a positive customer service focus. However, the person who took the return (different from the assistant manager) was curt and unfriendly. Telling me I was late returning the vehicle and it was my fault that they had to rent a different van to another customer. I explained that I was never told that I had to get the van back by an exact time. She begrudgingly accepted this explanation but was still gruff and abrupt. Not a good customer experience.

ANDREW F. 
Clasificación:
5.0

I was told that at this location if someone wanted to rent a van for more than 24 hours they said that we should have to go to the Poulsbo location? How inconvenient is this? A rental is a rental no matter who has reserved it. Frustrating.

GLEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

This location is fast, friendly and operate efficiently. Thanks for making it so easy.

Philip C. 
Clasificación:
5.0

It went so smoothly. Thank you to a great group there!

Patricia R. 
Clasificación:
5.0

Show the driver where the button is to adjust the mirrors.

GERALDINE J. 
Clasificación:
5.0

Flawless experience. Don't send text for inspection of equipment, after the vehicle has left the lot.

Lawrence K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni P. 
Clasificación:
5.0

The original location was closed on the day of pick up.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE C. 
Clasificación:
5.0

not much can be improved. The vehicle was gassed, clean and ready when I showed up.

Ervin G. 
Clasificación:
5.0

Isabel & Janice are wonderful & accommodating!

ROBERT M. 
Clasificación:
3.0

$1.39 per mile!!! Wow

Keith T. 
Clasificación:
5.0

Thank you for making it a seamless rental, twice in the same week!

kim B. 
Clasificación:
5.0

Friendly and helpful staff! Great experience overall.

MICHAEL M. 
No se han enviado comentarios para esta ubicación.

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