Customer Reviews for Babcock Automotive
(U-Haul Neighborhood Dealer)

87 reviews

6380 Babcock Rd   San Antonio, TX 78240

(210) 640-3934

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 640-3934

6380 Babcock Rd
San Antonio, TX 78240

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 3:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

CONNETIA M. 
Rating:
4.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO F. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM J. 
Rating:
1.0

This vehicle was the worst uhaul I've ever rented. And then I got charged another full day for being approximately 30 minutes late on return, due to the extensive wait time before I was assisted at the location. Also my pickup was time stamped early but it took awhile before I could see the truck and upload updated pictures. Not to mention it's a good thing I tested the lock before locking the door, as the key did not work on the padlock. My items would have been stuck in the truck.

JOHN M. 
Rating:
5.0

Everything was awesome wouldn't change anything. Service was quick and polite vehicle was clean and efficient. Thank you for an awesome experience!

DONALD W. 
Rating:
3.0

Make sure you double check what the mileage is and gas tank level is before giving the truck to the customer. I think it's ridiculous that they put the responsibility on the customer to not get over charged. They did tell me to double check everything and take pics, but i think it's insane that they put that responsibility on the renter.

brittney faye S. 
Rating:
5.0

Customer did not leave a comment.

Lester C. 
Rating:
5.0

Will be back everything was perfect

ESTEBAN E. 
Rating:
2.0

UPDATE YALLS COMPUTERS

STEVEN E. 
Rating:
2.0

Vehicle was very dirty and smelled so horrible like urine, and not maintained at all seats ripped vizier broken missing mirror. Very horrible experience.

LORETTA V. 
Rating:
5.0

Customer did not leave a comment.

Monique W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
1.0

When I got the rental van it had an almost flat tire. After getting onto the highway I became aware after almost being struck that the turn signals and brake lights were not working. I brought the uhaul back to the location and was told they couldn't help me and referred me to a different location. That location was unable to fix the turn signal or brake lights. I was told they couldn't put me in another rental because they were all reserved. I was then told I couldn't return the rental there and had to bring it back to the original location to return. Thankfully another vehicle was able to follow behind me with their flashers on. At the original location Then I was told I couldn't be refunded the my funds for the rental. I called the 1-800 number explained the situation then was put on hold and hung up on. I had always used uhaul in the past without issues. I needed the van to transport items and decorations to a venue for my wedding.

TIMOTHY P. 
Rating:
4.0

Customer did not leave a comment.

Andrew V. 
Rating:
4.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASDANIEL M K. 
Rating:
3.0

Truck was dirty and so many bug splats on windshiel. Had to wait because this was a auto repair shop. Only 1 guys was helping with reservations

STEVEN H. 
Rating:
1.0

I paid for a furniture dolly and I didn't received one

JOSEPH V. 
Rating:
2.0

The people working at this location were neither friendly or helpful. I have rented many times over the years from U-haul (this is my ninth move and tenth rental) and have received courteous and friendly service every time but this last time.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA C. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

martha H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK G. 
Rating:
5.0

Customer did not leave a comment.

GARON F. 
Rating:
5.0

Keep up the GOOD WORK !!!

suzanne C. 
Rating:
1.0

Didn't have what I needed and made me leave work early to accommodate them when it allowed me to schedule an appointment at the time requested.

JAMES M. 
Rating:
3.0

The gas price fee (per gallon) to the vehicle is above the actual market price. My husband thinks something was wrong with the gauge; since he put gas and it showed full, but when he drove it into the parking lot (two blocks away) they gauge went down what he put. I was charged the fee for gas when, to begin with, I did show that the gas gauge wasn't on full. I called to inquire about this and was put on hold and directed to a different person to call. I left a message and never heard back.

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

NICOLE C. 
Rating:
4.0

Customer did not leave a comment.

LARRY F. 
Rating:
1.0

I rented dollies with the truck only to find out that they didn't have any and don't ever have them but they charged me any way. Refused to help resolve the issue and the man that "helped" me was extremely rude and only wanted to argue. Kept telling me it was my fault for booking online and should have known they wouldn't have the equipment. Had to fight to get a partial refund on the equipment rental charges. Worst experience.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

NAOMI G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

Customer did not leave a comment.

Leah J. 
Rating:
5.0

Very Friendly Staff, very clean and customer service was on point! Definitely will rent from here again!

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Gilbert Q. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Gabriella Z. 
Rating:
5.0

The counter person was kind and helpful

JEANETTE Y. 
Rating:
4.0

When I order the Truck I requested a dolly & dozen blankets and when I picked up Truck there was no dolly & only 8 blankets. Truck was clean & fully fueled.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
3.0

Employee was there & received the truck. Nothing more, could have been more friendly.

STEPHANIE W. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO II E. 
Rating:
5.0

Customer did not leave a comment.

Margot F. 
Rating:
5.0

Location was convenient I would have liked the vehicle to be a little newer and better.

tony jose C. 
Rating:
3.0

Customer did not leave a comment.

ALEJANDRO C. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

the trailer was to long and the next shorter was not good enough for a queen bed plus my other items. you need a trailer that is in between.

MIGUEL H. 
Rating:
5.0

Cleanest UHual location I have ever been to. The people there were friendly and efficient.

GERARDO LUIS S. 
Rating:
5.0

attentive quick hooked up equipment return process easy in and out

DANIEL M. 
Rating:
5.0

Quick drop off of trailer.

NEAL LESLIE B. 
Rating:
3.0

Have supplies available

ARTURO C. 
Rating:
5.0

Customer did not leave a comment.

JESUS C. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Joe J. 
Rating:
5.0

All good no issues !

ANDREW R. 
Rating:
5.0

They were very nice and attentive. Great job at this location

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Armando B. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
5.0

Customer did not leave a comment.

REX N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

JOHANN C. 
Rating:
1.0

Employees did not have everything I asked for when getting uhaul. Employees had zero clue how to go about renting out the uhaul or even how pricing worked. I feel like I was overcharged. Worst experience with getting a uhaul yet.

JARED M. 
Rating:
5.0

When I called uhaul for drop off they wanted to send me to the other side of town, would have taken more than an hour after driving 11hrs. I went to closest about 2 miles and they were awesome!! Should consider the customers situation when directing dyy try op off location.

Tyra E. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

We've used Uhaul many times. This was by far the best location and equipment that we have ever used. The staff was super courteous and efficient.

Will G. 
Rating:
5.0

Customer did not leave a comment.

HANNA H. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

VERONICA L. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
1.0

While waiting in line for about 30 minutes, the person in front of me was trying to rent a truck without a reservation. When discussing the truck, with the representative from Babcock Automotive, they figured out it was reserved by the customer behind me. The Babcock Automotive employee then began processing the reservation for customer behind me, gave them their paper work, and took them outside to inspect and hand off the truck. The BA employee did not return for 15 minutes. Meanwhile, another BA employee that was present during the entire exchange, continued working at the desk by themselves, not acknowledging that I was waiting, or that another customer had cut in front of me. When asked if they could help me process my reservation, the BA employee became rude and highly confrontational claiming that it wasn't his job. He then went to get another BA employee to process my order. During processing, I was notified that my reservation had been canceled about 30 minutes prior. I then had to redo my order on the spot.

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Su Y. 
Rating:
4.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Everything was amazing!!

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Jay B. 
Rating:
1.0

Was charged extra although I was told that I was not going to because location would be closed over the weekend.

Danny D. 
Rating:
5.0

Thank you for booking our rental and great customer service!

Maria Z. 
No reviews have been submitted for this location.

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