Customer Reviews for BP Oswego
(U-Haul Neighborhood Dealer)

14 reviews

6501 US Rte 34   Oswego, IL 60543

(630) 608-2010

Location Hours

  • Mon-Sat: 10 am - 8 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 608-2010

6501 US Rte 34
Oswego, IL 60543

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 8 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The location itself was fine and the employees were helpful, the issue I have is with Uhaul itself. I made a reservation a month out, for a location that was close to our house and opens at 7am. 3 days before our move I get a call that we will have to use the BP Oswego. This is an hour away from our house (we live in Schaumburg, but this place is the only one with a truck?? There are literally hundreds of Uhaul places between Schuamburg and Oswego.) They say I can use the 24/7 box and still pick up at 8am. We had already paid movers to be at our home at 10am to start moving things. The night before, after business hours, I get a call that I can no longer pick it up at 8am, that I need to wait until they open at 10am. I try to explain that I already have movers coming to my house at 10am and that the location they switched me to is over an hour away. I basically get told it is what it is. This put me in a huge bind. I will never ever use Uhaul again and I will never recommend them.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

stirling B. 
Rating:
1.0

It took 2 hours to rent this truck, they're a satellite & even tho uhaul.com had all the information from my license, their place had such a bad wifi signal, they couldn't receive it& they denied renting to me. I call the 800# and was on hold for 20 min twice trying to convince anyone that I was the person on the license& finally we had to have another person to come over& create a Hotspot for them to be able to get the approval from uhaul. This was my first uhaul rental& I will never go to this location again. The employee I was dealing with was named Jay, no last name on his tag. The only reason I went to this Oswego location is because the closer Montgomery store didn't have the truck I needed in stock. From now on I'll order truck in advance. I just thought you should know how the customers were being treated at this location& maybe require them to upgrade their wifi.

norma G. 
Rating:
5.0

Instructions to retrieve vehicle using online service are confusing. confirmation with another party before releasing the vehicle is cumbersome.

EDGAR J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
1.0

Customer did not leave a comment.

KAYLEIGH M. 
Rating:
5.0

Customer did not leave a comment.

Alison H. 
Rating:
5.0

This car carrier is the best trailer I have ever towed. Easy hook up very sturdy and safe. If you need to move a car, this equipment is the best ðŸ'Œ

CHARLESARTHUR H. 
Rating:
5.0

Customer did not leave a comment.

LEWIS RAY P. 
Rating:
4.0

Customer did not leave a comment.

Ross A. 
Rating:
3.0

There was a disconnect between uhaul and the pickup location. Uhaul says u need to go see the attendant to pickup the key when doing everything over your phone. The gas station attendant says uhaul needs to give me a code for a lock box to obtain the key. After 5min of going back n forth I finally was able to receive the key from the gas station attendant that unlocked the lock box. In the future location needs a clear guideline on how pickup is supposed to work for receiving the keys

Ryan N. 
Rating:
3.0

U-Haul did not meet the guarantee of having a pick up in my local area. Instead I had to drive 45 minutes away to pick up the trailer, then 45 minutes home. It was supposed to be 5 minutes away. When I called the Aurora, Illinois regional office I was told they would apply a credit to my card, but they did not.

BRIAN N. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

EDGAR T. 
No reviews have been submitted for this location.

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