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Randy K.
Customer Reviews for BP Merritt Island
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent.
Sohail S.Charged way more than expected with no explaination.
RICHARD P.This location wasn't the place I originally had my reservation . The trailer I reserved wasn't at my prefer location .
Rafael N.Great service! Clean newer trucks!
Brenda G.Very honest and professional staff. I have nothing negative to say about this experience. Will definitely recommend to others and book again in the future!
Clifford W.Evrything was just fine. The truck did the job it was designed to. The owner himself was helpful and very kind. I would recommend anyone to use this location as it was a smooth trust worthy process.
Amanda C.Good customer service, pick up easy an return went smooth also. I would return here again.
SCOTT F.Owner was very friendly and helpful
JACOB M.Nothing the gentlemen was excellent, he hooked it up and took it off the truck for us too! Very Friendly and efficient. Will use his location again when in need of U-Haul.
Dalton D.Nothing
EDWARD D.Good service
Juan C.It was convenient. The gentleman I dealt with was very nice and helpful. It was an easy process to drop off the trailer and because it was at a BP gas station I was able to fill up my vehicle on the spot. Easy access into the lot.
Mary S.Great service, very helpful!
STEPHANIE M.Customer service was amazing and equipment I rented was as advertised. Would recommend location to friends and family. Hours are great also Monday-Sunday. Would use them again.
Lewis S.The fuel tank was almost in the half Then I used only few miles I put 3 gallons of fuel and the guy charged me for another 4 gallons at $5.50 After I left My mistake don't took pictures of this Well I paid for it
Mayte R.To expensive. Charge me 44.00 for a 15 mile trip on a 15 foot truck.
John M.Convenient location. You cannot better.
Kivilcim O.Excellent customer service Went very fast and smooth
emad A.Nothing
micheal D.I was so impressed with the manager. He was ready for me when I showed up, ran the the paperwork real quick (I had prepared everything online before arriving) and was good to go!! I got to the truck and checked it out and it was perfect. I then realized I forgot to buy a lock. So, I went back in and asked about buying a lock and he offered to let me borrow one. What a great guy! Anyway, used the truck, returned it and had equally great service upon return. I have found my new favorite U-Haul location!!! Thank you!!
WILLIAM R.The business and staff were great. Friendly, professional, easy to work with, timely. Will use again.
Brenda A.Have all of your locations give great service like Sean and his BP
CYNTHIA W.This was the 3rd location I had to go to. I reserved and paid for vehicle in Rockledge had awful service at that location. The 1580 Courtenay was awesome had a lot of trucks.
Donna C.Not a Thing But stay the Same Smile
Kenneth S.Uhaul rep was awesome and very helpful
Nicole H.Everything went smoothly and store was very friendly.
Candace J.Excellent service.
Wayne B.He was efficient and polite I recommend this location
ADONIUS G.Awesome, will definitely use uhaul from this location. Excellent service
Khurram K.Everything went well
Wade O.I guess only having the unit for less then 26 hours and being billed $121 dollars for over mileage I would have kept the unit till 5/10 . But it is what it is
Walter M.Unable to get refund for leaving extra fuel in the tank.
NADIA O.The guy at the counter was helpful and friendly. Had no issues at all—too easy
Leonard A.Very friendly attendant. Great customer service. Will definitely use this location again!
Mark C.Don't use the app, it's very tedious and times out constantly which interrupts the pick up and drop off process. It's just easier to walk in and proceed that way, the gentleman running the place made everything so simple.
William S.The service was great.
Cristina B.The owner is super helpful, professional and kind.
Erica J.A++ customer service from the BEST U Haul dealer i have dealt with. Thank you!
Chris G.Super friendly and excellent customer service.
John S.He keeps the trucks neat and clean. He could use the space in his shop better to more clearly designate to customers what area is for his UHaul business and what is for his other convenience store items. Overall, very impressed. I just say: do more!
Ryan B.The gentleman was very friendly who helped me. Service was great
Alfredo G.Excellent service at this location!!
Amber P.I would only suggest that the floor of the trailer be mopped or rinsed out occasionally to get the dust/dirt off the floor. It had been swept and there was no debris inside.
Kathleen M.Excellent treatment, made it very easy. Will definitely rent from this location again!
REX T.Pleasantly surprised!
Marshall R.