Truck was snow-covered. Since the location is a "third party", no one wanted to clear it off. I didn't have a snow brush to do it. Second, I had to complete the application on the cellphone of an employee of that location. None of this was made clear to me when I CALLED in my reservation. The person I talked to to complete my transaction was difficult to work with. I will not use this provider again, nor will I recommend it to anyone.
Lori P
Customer Reviews for BP Gas & Food
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you I was really in need
Iesha SThe man inside was happy to help me complete my rental. Great experience!
Kent MEverything was great.
Jack GEmployee was rude and not professional. Making unnecessary remarks. Gas tank was given with 3/4 of fuel. Returned at 1/2, was charged $33 for fuel.
lucia gI had ordered an appliance dolly and 24 blankets. There were not with the truck and the location didn't have any. I had people waiting to help me and I had to delay. Lucky the UHaul center on Lake street in Aurora, IL was able to help me with the issue. If the locations other than a center don't have the equipment I need I should have gotten an email say that I would need to go to a center. The truck was clean and worked well. I have used UHaul many time and this is the third time that a location didn't have what I asked for. It's frustrating to deal with this on moving day.
Mario SRr tire needed air and has a leak
Curtis BLocation should not charge people for items they did not rent. I was charged for furniture pads that I did not rent/purchase.
Aja ANothing! Everything was excellent! AAAAA+++++
David LIt took me 45 min to get my truck after waiting 20 min to get approved and the gas station clerk had to call someone to come hand me the keys he was not able to and the person drove from there house and I didn’t leave there until 10:45 for a 10:00 pick up
Josh MWe had to wait 45 minutes for a attendant to come and give us the key.
Joshua LThey didn’t know amounts or what I was being charged. May have been charged incorrectly.
ZULANA COver charged
Edwin AThe lock on our truck had previously been cut before I received the rental. Luckily I didn’t need to use the lock, but it was also a little strange seeing that the lock wasn’t replaced after being cut open
Meghen NOverall good experience. Will use them for any future vehicle rental needs.
CHARLOTTE WI live in Elgin IL, rented in Elgin. By the time I pick up my 6 / 12 trailer I was in a Aurora IL. 45min.away instead of 5 min don't understand. Elgin had the size I needed. The lady I talk to was no help to me at all.
DAVID DIt was a very conveniend location. It was easy to pick up the van and return it. Also gas for fill up was available there. Selection of equipment is limitead as it is a small location but it worked out well for my needs. The staff was very helpful.
EARL BThe low pressure ire light was on. Couldn’t see the mileage. I told the guy.
AMY BFast and courteous service. Very helpful.
STUART AFuel was listed as full tank and was actually 7/8. Cab smelled like cigarettes.
TIMOTHY S