Customer Reviews for BBQ Shack
(U-Haul Neighborhood Dealer)

78 reviews

909 US Hwy 77A N   Yoakum, TX 77995

(361) 293-6789

Office Hours

  • Monday:
    8 am - 12 pm / 1 pm - 2 pm
  • Tuesday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–11 am
  • Sunday:
    1 pm–6 pm
Special Operating Hours
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed

Services at this Location:

Contact Us

(361) 293-6789

909 US Hwy 77A N
Yoakum, TX 77995

Services at this Location:

Office Hours

  • Monday:
    8 am - 12 pm / 1 pm - 2 pm
  • Tuesday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–11 am
  • Sunday:
    1 pm–6 pm
Special Operating Hours
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Nailer Cooper 
Rating:
3.0

Paperwork was not given at time of pickup. Would have liked either paper or electronic notification of the pick up

Tyler Mellring 
Rating:
3.0

Without my knowledge, the local vendor added insurance which was not in selected in my online reservation. I did not realize this till after the sale was complete.

John Lewis 
Rating:
5.0

Nothing. This location was perfect for us and the attendant was very friendly and helpful

Bryan Donald Haynes 
Rating:
5.0

Customer did not leave a comment.

Lisa Lindsey 
Rating:
5.0

Can’t think of anything!

Brian Mathis 
Rating:
5.0

Customer did not leave a comment.

Robert Bedford 
Rating:
3.0

Manager was very helpful and courteous

Steve Cobb 
Rating:
5.0

Excellent service. Had the exact trailer I needed and was available at the time I needed to fit my schedule.

Cynthia Tam 
Rating:
4.0

Even though I didn’t get to use it. They was nice and helpful. Will use them again!

Beau Farmer 
Rating:
3.0

Customer did not leave a comment.

MARK ANDREWS 
Rating:
5.0

Customer did not leave a comment.

PATRICIA WILLIAMS 
Rating:
2.0

Customer did not leave a comment.

Tonya Peachee 
Rating:
1.0

Not ripping off customers charging them for an extra day when they’re an hour late

Hali Philips 
Rating:
3.0

Customer did not leave a comment.

Matthew Hebert 
Rating:
1.0

Didn’t put my correct information I told him and then charged me extra when I replaced the gas back !!!! Service is terrible and lies!!

Deloris Barnett 
Rating:
5.0

Customer did not leave a comment.

Rae Galindo 
Rating:
2.0

Customer did not leave a comment.

MARK ANDREWS 
Rating:
1.0

Trailer dirty. Had to call the rep to remind I had an appointment so I could pick up the trailer. She hooked on the trailer to my truck, assured it was hooked on correctly. It had a strange attachment that screwed on the ball instead of a normal latch with lock and pin, and sure enough about an hour down the road the trailer came off my truck. I feel very fortunate that I was able to stop the truck without it being a major accident because the trailer was whipping around violently while slamming into the back of my truck. The equipment at this location is filthy and not maintained which turned into a major safety issue. I would not ever do business with U-Haul ever again.

Dara Loudon 
Rating:
4.0

Customer did not leave a comment.

Tama Sloat 
Rating:
2.0

Paperwork was not filled out correctly and made the return complicated. Also did not include the pads.

Mark Ham 
Rating:
3.0

Customer did not leave a comment.

doug hayek 
Rating:
3.0

Not a real haul location. Business had previously burned down so office was a small tin shed. Had we not seen hail equipment there we would not have known it was even a business. Clerk was very nice and helpful.

Margie Holt 
Rating:
5.0

Customer did not leave a comment.

Ronald Opela 
Rating:
4.0

Customer did not leave a comment.

MARK ANDREWS 
Rating:
3.0

Customer did not leave a comment.

MARK ANDREWS 
Rating:
3.0

Customer did not leave a comment.

Elizabeth Perez 
Rating:
5.0

Customer did not leave a comment.

Lawrence Robles 
Rating:
5.0

Customer did not leave a comment.

Brian Arndt 
Rating:
5.0

Yoakum was awesome with the customer service

Marcus Gray 
Rating:
5.0

Customer did not leave a comment.

Anita Miller 
Rating:
5.0

Customer did not leave a comment.

Valeria Cortes 
Rating:
5.0

Customer did not leave a comment.

CATRINA CAMPBELL 
Rating:
4.0

Customer did not leave a comment.

zach Nichols 
Rating:
5.0

Nothing Customer service was Excellent

Chandrika Crawford 
Rating:
5.0

Traffic aka customer service via phone is ruining this company

Stephanie Lopez 
Rating:
1.0

The salesperson was extremely rude. By the time I got it home, only 3 miles from where I picked it up, there were ants crawling everywhere. When I had picked it up, the cab smelled of chemical, I now realize she knew about the ants and had sprayed something to get rid of them. I called and left a message about said ants, my call was never returned. Horrible experience.

Kimberly Ladd 
Rating:
4.0

Customer did not leave a comment.

kristen ivy 
Rating:
5.0

Customer did not leave a comment.

Timothy Ribaul 
Rating:
5.0

Customer did not leave a comment.

Carlos Barrera 
Rating:
5.0

Customer did not leave a comment.

Charles Kocian 
Rating:
5.0

Nice and smooth ride no problem at all

Tony Gonzales 
Rating:
5.0

The lady who attended me was also very kind.

Moy Covarrubias 
Rating:
5.0

My original scheduled appointment was with uhaul in Gonzales, Texas. The owner never showed up and forced me to drive 30 miles to Yoakum. Gonzales location put me in a real bind and will probably never use UHaul again. My experience with Penske was much better.

ROBERT FEGTLY 
Rating:
5.0

Nothing just keep doing a good job

Leslie Orosco 
Rating:
5.0

The agent at the pick up location was very professional and very helpful being I am handicapped she hooked the trailer to my truck and I will recommend Uhaul to everyone I can

GARY ARNOLD 
Rating:
5.0

Customer did not leave a comment.

robert moran 
Rating:
5.0

Customer did not leave a comment.

Kathleen Hand 
Rating:
5.0

Customer did not leave a comment.

Anita Miller 
Rating:
3.0

Customer did not leave a comment.

Jeffery Ruppert 
Rating:
5.0

The lady that rented to me went way out of her way to meet my needs. I had to change the date 3 times and she didn’t bat an eye. She was awesome

sherry hartman 
Rating:
1.0

Customer did not leave a comment.

Craig Glassco 
Rating:
5.0

Customer did not leave a comment.

JOE TEMPLE 
Rating:
5.0

Customer did not leave a comment.

robert moran 
Rating:
5.0

Customer did not leave a comment.

Shannon Henry 
Rating:
5.0

Customer did not leave a comment.

Lizabeth Owen 
Rating:
5.0

Great customer service. Flexible pickup and return hours with proper communication.

AARON STEELMAN 
Rating:
5.0

Great service.

Donna Wied 
Rating:
5.0

They were very nice and very friendly version very considerate thank you

Vickie Kolterman 
Rating:
5.0

Customer did not leave a comment.

JESSIE JOHNSON 
Rating:
5.0

Nothing

CHARLES VAUGHAN 
Rating:
5.0

Customer did not leave a comment.

CRAIG CLARK 
Rating:
5.0

I can think of nothing to be improved at this location- quick, professional, great information and help given.

Henry Chinnery 
Rating:
1.0

Very rude personnel

Deborah Perez 
Rating:
5.0

Very friendly and very helpful

Ricky Sizemore 
Rating:
5.0

Great friendly service, and an easy return.

JOHN MULKERN 
Rating:
5.0

Customer did not leave a comment.

Gloria Hernandez 
Rating:
5.0

Customer did not leave a comment.

Paula Ammerman 
Rating:
5.0

Customer did not leave a comment.

Lisa Curtis 
Rating:
5.0

Customer did not leave a comment.

Patrick Franklin 
Rating:
5.0

Great service

Dwayne Bowe 
Rating:
5.0

Glad to have such a friendly and efficient locations close by.

John Schamel 
Rating:
3.0

My initial reservation was for a different location, and got changed without even asking me. Totally threw all my packing and trip plans out the window, and I had to make several changes. I was charged on a card I had not put on file, but obviously from a purchase a day or two before, they kept the info. I was not even asked if I wanted to use a different payment. She canceled the transaction and put it on my different card. It took a couple days to return funds to my account, which by then had gone overdraft and I was charged $32 for. Worse experience ever!! Service at the return of trailer was a lot better.

yolanda mccue 
Rating:
5.0

Customer did not leave a comment.

Erik NAFFZIGER 
Rating:
5.0

Customer did not leave a comment.

John Kengle 
Rating:
5.0

Customer did not leave a comment.

Anthony Carter 
Rating:
5.0

Very pleasant experience, check in was quick, equipment was easy to get to, look forward to working with them on my next rental

Milton Leist 
Rating:
3.0

Need to update website and actually have the equipment they are promoting. Moving truck guzzles so much fuel.

Atimio Castillo 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top