This a mini mart that is very dirty and junky. Only one person working in the store and a constant line of people buying coffee, lottery tickets, and snacks etc. While he took care the customer we had to wait. Took and hour or more the sign the paperwork and leave with the truck. If that was the only place to get a u haul truck I would never use u haul. I needed blankets and moving supplies and of he doesn't carry any so I had travel 12 miles to a u haul store to get supplies. Using these little store is a dumb idea. It is a major inconvenience to your customers.
Ian M
Customer Reviews for B Brothers Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I expected to pick up the trailer at the original location but because it was one way I had to go to a different location which I did not know it opened at 9 am. Other wise the experience was great. Good People, just when making a reservation it should had already been explained that the trailer would have to be from a different location
Roy CKaur was great to work with. Highly recommend using him to book the reservation.
Jeffery GI got first rate service from Jessie the U-Haul rep. He made hooking up the trailer with electrical a snap. The trailer itself was truly a beater
PETER SSend your customers to the owner of B Brothers mini mart. He was extremely nice and very helpful. He actually had to drive over 75 miles round trip to get the trailer so he could meet our time schedule. Would absolutely recommend him as the agent.
JEFFERY GThe truck had not been cleaned, the floor was sticky and still wet from whatever spilled before.
austin sThe location wasn’t the greatest but the service was excellent.
anson MThey only had one trailer. And I don't mean only one trailer among a bunch of other rentable equipment...I mean ONE trailer. Luckily it was exactly what I needed lol. But over all it served my needs amd the owner was super nice and polite. Transaction was quick. Even with only one item this place was 100% better than the larger UHaul places
Jason BThe people were helpful but the location was hard to find and it was strange to pick up a uhaul from a convenience store.
Nancy AReserved an appliance dolly, that he did not have. Guarantee?????? Like on web site??????
Charles CVery professional and concerned that if I didnt feel safe driving the vehicle to return location then to not put myself or others at risk
Lynn Rthe trailer I rented had 2 holes in the tire I brought it to your local dealer on Auburn ave he told he could not fix it I roadside assistance they told me I would have to wait 75 min I had an appt and I could not wait so I took it back to the dealer I picked it from when I called cust service the told me I could not get a refund because I did not wait for roadside assistance and that I closed out my ticket this very disappointing to me I needed the trailer for that appointment its not my fault this happened but I ended up paying for I rent your trailers a lot but now I will have to reconsider my choice of your prducts
KEITH RThe owner was helpful and courteous
Jefferson TVery friendly, fast and I was in and out in no time.
MARYANN LThe gentleman was very accommodating, prompt and very knowledgable with the car dolly I rented.
Todd LThe location is a liquor store. My transaction had to wait while people bought lotto tickets and other things. I handed the cashier my reservation ticket, and they got my reservation wrong anyways and charged me for pickup instead of the trailer I ordered. I now have a pending transaction on my card for something I never ordered or wanted.
eric jGreat service
GABRIEL KGreat service. Great family run business. Expedited service.
Lisandro MI was expecting a Uhaul center, to my surprise it was a Mini Mart. On the up side the owners were very accommodating and helpful. Drop-off was simple and I was out of there in no time.
MICHAEL RShow us how to turn off the lights in the truck! Other than that you guys saved our life. Excellent service!
KRISTEN LGive credits for overfilling gas tank when truck was returned
LORA LJessie is the absolute best I have know him for a few years and he and his family have always gone out of their way to take care of customers
NOVAK JNice clean truck with heat, air and radio. The service was very excellent and seemed genuine.
Jessy was awesome and the truck was great for what I needed.
AMANDA SSend more business to b brothers they take good care of the customer
joel SBest and express uhaul location ever and super service this is the only location I will get my uhaul again
NATALYA HSend more customers to Jesse
JOEL WThe staff (Jesse) were VERY helpful! It is a little misleading that the pick-up location is a mini-mart but it worked out. We were very happy to see that this location was open until 11 pm!!! Otherwise, we would have had to wait until the next day to rent a trailer to tow our truck home (4 hours away). Jesse (U-Haul staff) knew exactly how to load our truck onto the trailer and get it tied down properly.
PAULA SGreat experiance , staff was excellent
CHADD MNothing
DARIN CJesse was marvelous, would rent from him again??
STEPHEN RWe made the reservation online and requested that we return the truck to a different location closer to our end destination. When we picked up the truck, we were informed that we had to return the truck to the same location...I think its a problem with the online reservation system and not this location. Otherwise, the person was very friendly and helpful, but it is at a liquor store and he was having to juggle us with the other customers who were buying alcohol and snacks. I'd suggest the daytime when it's not so busy.
LISA CThe guy who had been in the store was very nice ,fast and promptly. We like the service very much.
SIMONA SNOTHING YOU REPRESENTATIVE WAS VERY COURTEOUS AND HELPFUL AND PROMPT AND THANKED ME FOR DOING BUSINESS WITH HIM, iN ALL THE RENTALS I HAVE HAD WITH YOUR COMPANY HE IS THE FIRST ONE TO DO SO. sja
SANDRA JThe TPMS light was on. It didn't cause any problems, but it was a distraction and made me worry unnecessarily.
BYRON kVery delighted returning customer!
JESSICA MThe gentleman (Jess) was EXTREMELY helpful and cheerful. A great representative of U-Haul!!
FREDERICK FUnfortunately, the prior driver failed to leave the key; when I arrive to pick it up, was unable to use the truck. I had a time crunch, so I could not take the alternative location offered which was another 20+ minutes away. The gentleman was finally able to assist me later in the afternoon, and he did what he could to appease me. The location is not particularly clean or appealing to the eye.
STEVEN COK place
DAVID OVery good service Jesse is amazing always has one when you need it
ERAL MAwesome service... :)
FELISHA HJesse is personable and quick at getting you your rental. The 9' Cargo Van was spotless, and the A/C cool. I really appreciated that this location was open until 11:00PM, so I could return same day. It was a great experience, I had a wonderful chat with Jesse's wife, Angel, when I was returning the van, and I would rent from this location again in a heartbeat. Thank you, Jesse and Angel!
Sheryl Seasy to p/u rental at this spot and Jessie was very helpful and easy to work with
CHARLES PI was very impressed with the drop off location, they were all professional and courteous. Everything went smoothly and I would also highly recommend them.
stephen jCrazy to drop off a trailer at a market.
robert bVery nice owners
WILLIAM KThey need to have the cash register covered by another employee so the employee handling the truck rental is dedicated to that task only. It is a busy liquor/mini market he did what he could to get to us.
GAYDELL DOffer an off street lot to leave off equipment
Daniel SFriendly and went the extra mile.
KATHLEEN HHad a safe trip. No problems with the trailer.
KENNETH LI fully expected to pick up the van at a location close to where I would be in order to keep mileage costs down. When I arrived there was a van parked in front but the facility was closed. I called the number in the window and was told I was at the wrong location as my reservation was changed by U-Haul. She explained a text message was sent and she tried to re-send it and I still didn't get it. She tried another way to send it and I received it. She gave me directions and I arrived to find a Liquor Store. I know the sign says "B's mini market" but me and every one in the long line with arms full of 24 ounce cans and 48 ounce bottles of beer, wine and other alcoholic beverages know it's a Liquor Store, which I never go to. Because the liquor sales were more important than the U-Haul rental I had to step aside and wait. Finally a man came from the back (really? Why did he make me wait?) and asked for my drivers license and credit card. I asked to see if he had a van first and he said "sure, I'll go get it." He returned some 3-4 minutes later with a van and I gave him my information and he went in back again. He then returned to get my mailing address and other info which he wrote on the back of a random register receipt and goes to the back of the store. Meanwhile I am watching the never ending line of people buying alcohol and money orders while 2 guys unload a Budweiser deliver truck. The man comes back returns my ID and credit card and explains the fees and asked me to initial confirming the mileage, amount of gas, and that there was no damage to the van!! I told him I needed to check out the van first! The delivery guy dropped a hand truck of cases of beer in the parking lot so now the place smells of beer and I can't check out the van fast enough and go. Upon returning the van the agent was the cashier and yes, you guessed it, I had to wait for the line to subside before being helped. And I paid extra (mileage) to be treated like this!!!??? No one should ever be subjected to that atmosphere and treatment without prior knowledge and consent.
Rita AVery friendly, fast and easy drop off.
Brittney BThe truck needs a tune up used alot of gas I want a refund for some of the gas used
BETTY MA uhaul signage to better locate.
Steve MThis is my second time obtaining a trailer from this location. Service was friendly and diligent, trailer was ready when i arrived. thank you!
GABRIEL KCustomer service w great, friendly and effencence. We will gladly come in again the next time we need to rent something. Thank you Linda and William
WILLIAM MI can't review B Brothers on Amber Ln as I never drove there.
Jeremy Tjesse was a delight to work with and demonstrated his knowledge and understanding about the rental and u haul contracts. Extra time and milage was added at no cost (I did not need the extra milage but the extra time was very usefull as i had a bad battery that needed changed }
JACK BI was not advised what time my uhaul was to be returned on its due date, therefore i was charged an extra day.. unsatisfied.
DOMINIQUE MJesse the owner is such a friendly guy and it was a great experience.
FOREST ANot a regular Uhaul. store. Not a big selection, but check out was nice and quick. :-)
ERIC LReally Friendly people
MANJIT SLocation not clearly visible and hard to locate. After the attendant checked us in he told us we had to go back to the truck --( truck parked on the street a block away because there is not parking on site) and he wanted us to get the hand truck -- he should have gotten it himself when he checked the truck. Poor customer service.
DONN NJesse was very polite and helpful. The trailer was ready on time and the paper work was painless. The experience was very positive.
JANET Gclean the equipment.
TERRI KPut a very big sign "U-HAUL" on the outside of store. It was very hard to find.
PEARL O