The pickup location never completed the check out paperwork. I had to call in to uhaul to get corrected. The customer service agent and field manager took good care of me. Not the aztec mini storage.
Donald K
Customer Reviews for Aztec Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Everything worked out well!
KELLY LGreat host
MICHAEL KThe woman, Jerilyn, that helped us was so great to work with. She really went above and beyond to make sure we got everything taken care of and our rental was a very challenging one. We were really thankful to work with her. She made the experience excellent.
ASHLEY DPersonnel was very helpful in addressing my questions.
Larry LSomehow I was charged $30 for safe tow. I did not select this option. When I picked up and signed for the uhaul it was done outside in the bright sunlight on a tablet and you could not see. I request this be refunded.
Eddie SCustomer service was horrible. Our company needed to extend contract, lady was contacted shortly after 9am and several times after that. We did not receive extension until after 4pm costing our company several thousand dollars due to not being able to use trucks.
Manual MCustomer service was very friendly and helpful. Checked in the trailer quickly and we got the trailer disconnected and removed. Very nice lady.
Bernard BThey were so friendly and extremely helpful I can't say enough good things about the service and ease of getting on the road. Thank you so much.
Diana CAbsolutely Amazing customer service Would recommend 100x
Troy EGreat location and personalized service. The owners were very nice and helpful!!
Jason SThe agent was super helpful and actually made our overall transaction much simpler than what I was planning lol. Very helpful and I will be using this location again when next I need to rent a truck
Jackson LNothing comes to mind.. Jerry Lynn was sick, had a cold but he was still friendly kind and understanding,
Lisa PWe have dropped off at this location several times and each time the place is organized and clean. In addition the personnel are always very helpful. I would recommend this location to anyone using U-Haul in the Aztec NM area.
robert bWent above and beyond. Thank you
Tim SThe owner was the Best, I would highly recommend this location to everyone.
Joseph TThe lady in Aztec was amazing but I had booked my truck in May for June 29th from Durango to Cortez. Uhaul changed it to mancos which was fine but then said they didn't have a truck and tried to send me to telluride. I ended up having to go to Aztec which made that a 300 mile round trip total. It was completely out of the way and added an extra hour of commuting.
Jennifer PFree coffee and doughnuts???😁😁
MICHAEL KNo one was around and couldn’t reach anybody on the phone.
DANIEL BAttempted to drop off my rented truck during business hours, gates open, no one in the office! No one answered the phone! Horrible!!
Shawn MFriendly staff.
Evylyn DFriendly staff, easy to work with.
Kylie HFriendly and accommodating
aspen NGreat care & customer service
Angel VHave the correct operating hours listed. The drop off is one of the few in this area open Sunday but there was no one there nor did they answer the phone. Uhaul customer assistance did a very poor job helping me with issues that came up due to no one being at the location. They did not resolve them. From the responses I received I am not sure anyone even read my text, I felt like I was texting a bot
Lillie BI will always use this location!! Amazing service!! Thank you!!!
Janae PSecond time using this location, mother and daughter tan shop, extremely friendly and understanding! They went out of their way to work with me, and make sure I got the best bang for my buck! Definitely will choose them again in the future if needing a uhaul!!!
Katlin LService was great. Tori at Aztec mini storage was helpful. We were out the door pretty quick with all our supplies. Thank you Uhaul family.
Austin PDropped off truck early and went by location several times to speak with someone to make sure everything was checked in properly and never seen anyone., Also tried calling several times with no success to talk to someone..
Everette KThe location in Aztec,NM was helpful and friendly. We appreciated that after our long move.
Joy MI had to hookup my own vehicle. Lady stood there while I got on the ground in sharp rocks to hook it up. Her husband sat in the SUV. Now I was more than capable of hooking it up but concrete or small gravel would have been preferable and I have never had a U-Haul place ask me to hook up my own trailer either. She wouldn't even guide me backing up. My wife had to get out and guide me. Would never in a million years rent from that location again.
William M