Customer Reviews for Aww Auto Rental LLC
(U-Haul Neighborhood Dealer)

688 reviews

1871 S Western Ave   Marion, IN 46953

(765) 664-1419

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(765) 664-1419

1871 S Western Ave
Marion, IN 46953

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were so friendly and very helpful! We will be going back!

ELIZABETH SEAVERS 
Rating:
5.0

We have rented many Uhauls and Uboxes over the years and this was by far the easiest rental experience ever! Things were quick and they were very nice!

Shauna Plunkett 
Rating:
3.0

Customer did not leave a comment.

david white 
Rating:
4.0

Trailer brake lights, turn signals, and tail lights were initially inoperative. The staff at the Marion U-Haul location got them working, but they failed again shortly thereafter. My husband drove behind the trailer the entire trip to Corydon so no one would tailgate and to prevent being rear-ended by someone failing to brake due to faulty brake lights. Trailer was fine otherwise and staff was very helpful.

Tracy Massard 
Rating:
5.0

Customer service was great. I think the only problem I had was the wipers didn't work well when the snow and cold started. I'd check the upcoming weather and make sure little things like that won't affect the customer experience.

Juan Cano 
Rating:
5.0

Very friendly service. Went above and beyond to help me.

April Weaver 
Rating:
5.0

Customer did not leave a comment.

Brandi Stevens 
Rating:
3.0

The truck rental part was super easy but the picking up and dropping off was awful but times I was there over 25 minutes. The location just spins at this address through the mobile app. I had to go through customer service both times and no one was available for the drop off, I had to leave a message through Chat( after waiting 10 minutes for a response) only hoping you would receive it and I had return correctly.

Rhonda Wylie 
Rating:
5.0

Customer did not leave a comment.

JERRY EYER 
Rating:
5.0

Customer did not leave a comment.

Warren Adams 
Rating:
3.0

The uhaul I had received was tucked away in the corner of the lot in between another truck and a trailer, there wasn’t enough space in between to get it out safely so I had to have a friend help me figure out! App was also glitchy and made the whole experience much harder.

Rileigh Miller 
Rating:
5.0

The people at the Marion location were very friendly and helpful Also they were very funny and great to work with.

Jeff Carter 
Rating:
4.0

Easy rental. Easy return. Great company.

BERTHA WARNOCK 
Rating:
5.0

Kimberly Dunn was very helpful. The process was super easy. Good experience overall.

THOMAS Sebern 
Rating:
5.0

The truck was leaking and it was raining, otherwise everything was fine! That was kind of a big deal though because cardboard boxes don’t do well with getting wet.

Heather Crum 
Rating:
5.0

Very friendly and efficient.

CAMERON CROCKER 
Rating:
4.0

Customer did not leave a comment.

Ryan Lavender 
Rating:
5.0

Customer did not leave a comment.

donna huffman 
Rating:
4.0

Customer did not leave a comment.

SANDRA JONES 
Rating:
5.0

Customer did not leave a comment.

Barret Hoke 
Rating:
3.0

My experience using the app for my rental pick up while the location was closed, was difficult. not very user friendly, nor simple .I had issues from the time I reserved the truck until the next day to pick up and drop off.

teresa spikes 
Rating:
5.0

Customer did not leave a comment.

Jeff Noble 
Rating:
5.0

Staff was great and courteous & friendly

JOHN BROOKE 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ENYEART 
Rating:
5.0

Customer did not leave a comment.

Ronald Hershberger 
Rating:
5.0

Customer did not leave a comment.

Brittany Hall 
Rating:
5.0

Let the customer know the key was in back of truck instead of box for days the location is closed and people use online pickup option. Was a little confusing

Shawn Reason 
Rating:
5.0

Nothing, everything was great. Thanks

WALTER SMITH 
Rating:
4.0

Customer did not leave a comment.

Daniel Metzger 
Rating:
4.0

Customer did not leave a comment.

darwin wise 
Rating:
5.0

Customer did not leave a comment.

melissa shultz 
Rating:
5.0

Customer did not leave a comment.

Darren Decker 
Rating:
5.0

And all went well with the return in the destination city

Donna Stroup 
Rating:
1.0

U-haul fucked up my reservation big time...

Ryan Monahan 
Rating:
5.0

Excellent motorcycle trailer. Excellent customer service

brian fair 
Rating:
5.0

Customer did not leave a comment.

Wesley Garrison 
Rating:
4.0

Truck was dirty inside. A gent was friendly

Tiffany Mocanu 
Rating:
3.0

I was charged for a dolly and furniture dolly that weren’t there when I picked up the truck. I indicated that when I picked up and I was still charged for it.

Emily Gutwein 
Rating:
5.0

Customer did not leave a comment.

Dan Patton 
Rating:
1.0

My dolly and furniture pads were not in the truck

Joseph Kennedy 
Rating:
5.0

Customer did not leave a comment.

Manuel Contreras 
Rating:
1.0

Make sure requested equipment is in truck.

Mckenna Sebern 
Rating:
5.0

Don't change any thing

Jerry Lee 
Rating:
4.0

Customer did not leave a comment.

LINDA HEFFINGTON 
Rating:
4.0

NA

Brian Delapaz 
Rating:
5.0

The process was quick and easy. The truck was very clean and one of the better rental experiences I have experienced.

David Gerber 
Rating:
5.0

Customer did not leave a comment.

David Horne 
Rating:
4.0

Customer did not leave a comment.

RANDY JAMES 
Rating:
5.0

Customer did not leave a comment.

Daniel Brock Brock 
Rating:
5.0

Customer did not leave a comment.

dennis markowski 
Rating:
5.0

Customer did not leave a comment.

ANDREA MAHONEY 
Rating:
1.0

Get the roaches out of the vehicle I was in. And check if their other vehicles are infested. Completely disgusting and bottom of the barrel 10 out of 10 would NOT recommend.

David Glander 
Rating:
1.0

Customer did not leave a comment.

Rachel Kirchner 
Rating:
5.0

Customer did not leave a comment.

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

KATHY BISHIR 
Rating:
5.0

Customer did not leave a comment.

Leslie Anderson 
Rating:
5.0

Nothing, got excellent service

MICHAEL JOHNSON 
Rating:
4.0

Have little bigger lot but very nice people easy to rent will return for next rental

Heidi Saylors 
Rating:
5.0

The staff at this location were super friendly and helpful.

Jason Schlemmer 
Rating:
5.0

Customer did not leave a comment.

DAVID REES 
Rating:
5.0

Customer did not leave a comment.

Andrew Benezette 
Rating:
5.0

Customer did not leave a comment.

Rick Reyes 
Rating:
5.0

Very easy process from start to finish. Very friendly and efficient staff. Thank you all.

BETH COMBS 
Rating:
5.0

Appreciate the help!!

Jefferson Clay 
Rating:
5.0

Customer did not leave a comment.

Kenneth Decrescenzo 
Rating:
4.0

I explained that i planned to drop off at a location different than what was selected. I was told the drop off location would be left open, yet it wasn't. This caused a lot of stress and problems.

Stephen Pastore 
Rating:
5.0

Staff was very helpful and friendly Belinda was on top of it and very accommodating much appreciated

Brad Buroker 
Rating:
4.0

Nothing negative. Good service.

Gene Howell 
Rating:
5.0

Customer did not leave a comment.

Megan StPierre 
Rating:
5.0

Customer did not leave a comment.

Michael Prybelski 
Rating:
5.0

Friendly and very helpful.

Greg Conrad 
Rating:
5.0

Customer did not leave a comment.

ALICE STINGER 
Rating:
3.0

Was inpatient with me and seemed aggravated because they were about to closed at 5 and I arrived at 435 she seemed to be having problems with computer and the paperwork. Was making comments that they closed at 5 had dinner reservations and needed to leave this making herself rush with the computer and making paperwork difficult, really just seemed to make me feel like a inconvenience.

patti zinn 
Rating:
1.0

Customers should avoid this location. I reserve the Uhaul truck on-line for a two-day rental. Pick-up was at 12:30 p.m. When booking the truck, I declined insurance because my insurance company informed me that I didn't need it! We arrived at 12:15 p.m. to pick up the truck only to be greeted by a locked door and a sign saying out to lunch will return at 1:15 p.m. So, my wife and I had to wait an hour for the employee to return. Please note, we had people waiting for us to help load the truck. When she finally arrived, I asked her why nobody was available for our 12:30 p.m. pick-up. She informed me that she had to deliver a rental car and then got a bite to eat for lunch. I reminded her that we had a 12:30 pick-up and she apologized. I then asked why nobody called me to let me know the truck wouldn't be available until 1:15 p.m. She replied that she didn't realize there was a 12:30 pm pick-up! (ISN'T THAT HER JOB?) She apologized again. Wait, it gets better! Later that day, I receive a text stating that the rental trucjk was scheduled to be dropped off the next day (Friday) at the drop-off location. However, that was wrong because I had a two-day rental. I even took a picture of the on-line reservation where it indicated a Saturday drop-off. I called main customer service number, and the lady said she would extend it to Saturday for me as originally reserved. Through this process, I also found out that the lady at the pick-up location had charged me for their insurance coverage without discussing it with me. The lady is incompetent. When I got to the drop-off location on Saturday, the lady there told me I was charged for an additional day and that the truck was due there on Friday. Therefore, the lady at uhaul's main customer service number DID NOT give me the extension as promised over the phone. Did the lady at the pick-up location change my reservation to a one-day on purpose when I left her location? Just thinking out loud. Anyway, I showed the lady at the drop-off location the picture of the two-day rental agreement indicating a return on Saturday, and she corrected the issue for me. Finally, a customer service person at Uhaul that knows what they are doing My thanks to the lady at the drop-off location. She was super nice and very helpful. The lady at the pick-up location should be fired! I'd give a minus rating for her service if it was available! I wAWWill not rent from the Marion Uhaul location again. AWW Auto Rental LLC, 1871 S Western Ave, Marion, IN. Folks, DO NOT USE THEIR SERVICE!

Joseph Chapman 
Rating:
3.0

Small. If you're driving a large truck there's no where to park.

Megan Rogers 
Rating:
5.0

Customer did not leave a comment.

Eric Eitzen 
Rating:
5.0

The manger at this location also had great service skills

Avery Covington 
Rating:
5.0

Some idiot poked holes in all the gas tanks the first time I went there. Had to go back 2 days later. Other than that it was a good experience. Have a fantastic day.

Dennis Schumaker 
Rating:
4.0

The gentleman there was SUPER nice! Even though I was going through the mobile check in, he still talked to me. Excellent customer service.

LaToya Dixon 
Rating:
5.0

Staff were very helpful when we needed to extend our rental and patient in explaining additional charges related to that. Highly recommend

Kate Barlowe 
Rating:
5.0

Great staff and very helpful with the process.

Peter Martinez 
Rating:
5.0

Easy in, easy out operation

charles RODECAP 
Rating:
4.0

After houts drop off was good ,nice feature

Patricia York 
Rating:
5.0

Customer did not leave a comment.

Heather Raypole 
Rating:
5.0

Customer did not leave a comment.

Rylan Hurd 
Rating:
3.0

Equipment was DIRTY ! cab was dirty, I have submitted pics at location PRIOR to even starting truck. I had to wipe down ALL surfaces, it SMELLED like a dirty apartment, I had to use lysol AND febreeze prior to travel. vehicle exterior dirty and box storage was not swept out.

Wesley Fagan 
Rating:
5.0

Website was difficult I had to reset password several times. Too many pictures. Customer service chat was great even with me being rude.

Valeria Horton 
Rating:
5.0

Customer did not leave a comment.

Mary Shoaf 
Rating:
5.0

Customer did not leave a comment.

Jessica Bowland 
Rating:
5.0

Customer did not leave a comment.

ABBEY TEMPLIN 
Rating:
5.0

Customer did not leave a comment.

Joseph Nemmer 
Rating:
3.0

Customer did not leave a comment.

Jimmy Suiter 
Rating:
5.0

Na

GARY CAGLE 
Rating:
5.0

I was overcharged $20 when the receipt clearly said I owed $141 but $163 was taken off of my card in a transaction under uHaulaww auto rental Lmarion.

CHASE HEWITT 
Rating:
2.0

Customer did not leave a comment.

Seth Schneider 
Rating:
5.0

Customer did not leave a comment.

KENT DUBEAU 
Rating:
5.0

Customer did not leave a comment.

Paul leavitt 
Rating:
5.0

Nothing

KEVIN SCHUTT 
Rating:
5.0

Customer did not leave a comment.

KENNETH MARSHALL 
Rating:
3.0

I think some specific signs telling where to park the vehicle would have been helpful. I did not want to get in the way of the business or customer parking, so I just ended up parking next to the other U-Haul truck that was in the lot.

BRYCE STYLES 
No reviews have been submitted for this location.

Additional Services at this Location

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