Customer Reviews for Ave L Mail N More
(U-Haul Neighborhood Dealer)

143 comentarios

4083 W Av L   Lancaster, CA 93536

(661) 902-0491

Horario

  • Mon–Fri
    9:30 a. m. - 5:30 p. m.
  • Sábado
    9:30 a. m. - 3 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(661) 902-0491

4083 W Av L
Lancaster, CA 93536

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9:30 a. m. - 5:30 p. m.
  • Sábado
    9:30 a. m. - 3 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing - everything was great. Very professional with good communication. Good experience. This was the second time with this location. Very satisfied.

JONathon A. 
Clasificación:
3.0

its a small place but nice

Juan T. 
Clasificación:
3.0

Online directions conflicted with sign on door (online said park in front to right of window, sign on door said to park in back). Also no barcode was posted and the automated check-in wouldn't let me advance past that portion of the check-in so I scanned a piece of paper.

AARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON B. 
Clasificación:
5.0

Convenient, easy parking, in and out quickly. I would happily do business with them anytime.

james T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Nada

Chris R. 
Clasificación:
5.0

Great service

Luis Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTO S. 
Clasificación:
2.0

It was difficult to get the self pickup to work and then it was dirty in side the truck. Broken furniture pieces and glass shards and food packets.

Salena C. 
Clasificación:
5.0

The only problem was they didn't have a dolly I ordered .and it made my move a little more difficult. Other than that it was great customer service where I returned the truck Al was so kind . I will recommend him to all my friends Thank you again Uhaul

LISA S. 
Clasificación:
3.0

The service relies on the user having a mobile phone with internet connectivity. This specific location has very poor reception which makes it very difficult complete the forms and upload pictures etc.

Shlomo R. 
Clasificación:
5.0

I had a great experience, John was amazing! He provided wonderful customer's service.

ANDREY O. 
Clasificación:
5.0

it was quick, it was easy !! all is good

PHILIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY J. 
Clasificación:
5.0

The agent was very understanding about my situation

PAMELA R. 
Clasificación:
4.0

If you can give more granular instructions of where exactly to park the uhaul from the website or application, it would have made the process more efficient. Also, the android application has the same logic as the website application, but is frustratingly buggy when it comes to uploading photos! Please fix or just tell people to use the website only for drop off!

Johann B. 
Clasificación:
4.0

Great place good service

DAWN F. 
Clasificación:
1.0

Totally disappointed with the service and extra out of pocket expense U-Haul caused me.

Donna B. 
Clasificación:
5.0

Umar absolutely saved me in a pinch and was able to get me a 26' uhaul when none could be found in CA. I moved across country with that truck, and couldn't thank him enough.

Brendan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amylin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FAITH H. 
Clasificación:
5.0

Omar was the best! So helpful and wonderful

Kimberley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarissa P. 
Clasificación:
5.0

Fast and easy rental process.

CLAUDIA P. 
Clasificación:
5.0

Very helpful.

ALYSSA B. 
Clasificación:
4.0

Advise customer that this location is able to attach tow hitch. I did not learn this until I picked up my tow hitch from another location . This was frustrating towards my moving.

Katrina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

My reservation was doubled. So that part was confusing but it was solved quickly and everything else went smmthly

Susan T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharena J. 
Clasificación:
2.0

Pick up location did not state UHaul which made it difficult to find. Posting UHaul symbols on main entrance or somewhere more visual

FERNANDO A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

Despite U-Haul's screw-up and their pour customer service the employee at THIS site did what they could to make up for it.

Louis L. 
Clasificación:
3.0

I was charged addition to return because the first place I tried to return as listed didn't do return and I went over 3 miles which wasn't my fault

Brian D. 
Clasificación:
3.0

n/a

Landon M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Landon M. 
Clasificación:
2.0

Unable to locate the Dropbox for the keys. It should be more easily identified.

Rhonda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pharoah B. 
Clasificación:
3.0

Rental truck delivered to location without the pads I had reserved. This was not the stores fault. U-haul is a secondary business for this location. It is a shipping/mailbox store.

Michael H. 
Clasificación:
3.0

El cliente no dejó un comentario.

alfred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetra C. 
Clasificación:
2.0

Have sign telling customers to drop off vehicles in the back of the building.

Adrian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yovani T. 
Clasificación:
5.0

Fast and Efficient service, will Definitely recommend.

Clinton B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vaughn S. 
Clasificación:
3.0

I arrived at 9:01 am and the place was not opened. I tried calling and no one answered. He finally showed up, after a few minutes. I almost left. They had that I was to return the truck at 2 pm. I told him that I didn't know if I could finish by 2 and he said it was ok. I wasn't being charged by time. I dropped the truck off at 3:30ish.

michael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ajay P. 
Clasificación:
4.0

El cliente no dejó un comentario.

martha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia M. 
Clasificación:
5.0

Nothing. This gentleman was polite and helpful. Made this process very easy and quick. Would use this location again.

Darren S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Davin S. 
Clasificación:
5.0

Good job

Lawrence H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chanelle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONI S. 
Clasificación:
5.0

very cooperative .friendly and helpful

Armando J. 
Clasificación:
4.0

it took 45 minutes to get a truck and they were not open until 915. posted open time was 9am

SHAWNA C. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Natassia W. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LON B. 
Clasificación:
4.0

Costumer service was excellent!! Above & beyond!! However as far as the rate's with mileage ... horrible! Some one should have told me it would be cheaper in the long run to rent a bigger truck , pay more up front but not have to pay in the long run, & go way over with milage! Financially I felt I got screwed in the long run… This was the first time I had ever used a U-Haul truck… New at this. Now I know better but they were great!

Deborah A. 
Clasificación:
5.0

Best experience I've ever had at a uhaul location . Staff took the time to explain things and made sure we got the right size and even offered to look for trucks elsewhere for us. I forgot to book a truck and these people were amazing from start to finish . Will always recommend them to others . Saved me time and the hassle of driving around .

RAJESH J. 
Clasificación:
5.0

Uhaul Management should Not Interfere with Ave L Mail N More's Customers !!! Mail N More were Great!!!

MAXIE S. 
Clasificación:
5.0

Not allow Uhaul Management to intervene with Ave L's Mail N More's Customers! Ave. L Mail N More were Excellent!!!

MAXIE S. 
Clasificación:
5.0

Very friendly and accommodating. They helped make a stressful move a little more calm, and relaxed.

Tod M. 
Clasificación:
2.0

The store was supposed to open at 9:00 a.m. and didn't open till 9:28 a.m. The truck a reserved was a 17 footer they only had a 15 footer. The truck was dirty you cannot see out the windshield had to clean it myself.

TRAVIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ranilo H. 
Clasificación:
5.0

Pickup was fine however the price was more than expected (not his fault)

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY H. 
Clasificación:
5.0

Great friendly service...I will definitely use them again.

FAKISHIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beau F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
5.0

No comment

Eduardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Budd R. 
Clasificación:
3.0

I asked for a discount but never received it. I was told to change my reservation time, then no truck was available. Should have been compensated for my waiting time and the change in pick up and drop off change!

MICHAEL R. 
Clasificación:
1.0

The truck was full of ashes spilled soda and dirt. I received a call the day after I had picked it up asking if I was going to drop it off a day earlier than I had planned. There was a faulty valve on the right rear tire and I had to keep stopping to put air in the tire. I had tried to contact someone to come out and fix the tire but I had to keep driving to make it to my destination and their drop off time.

Cathy R. 
Clasificación:
2.0

The location I placed my reservation, Mail boxes and shipping on the corner of L and 30th , told me I had to pick up my truck at Cig 4 less, at 20th and L. Two days later when I arrived, the store owner told me he did not have a truck for me and that it was not his fault. I needed to go back to the other store to complain. When I did that they told me go back to them and complain there. What??... I'm in a hurry, people waiting for me to move my items and they want me to drive all around without a truck I reserved two days earlier, pre registered online and now was with out a truck. They just keep saying its not our fault..it's Cigs 4 less fault. I told them find me a truck now!!! They finally told me to try a 3rd location. Luckily this place had a truck, but took 20 mins to service me, because the lady employee was on the phone. I told her please help me and finally I had a truck. Upon returning the truck a few hours later, there were so many people in line I had to just drop off the key, as I am disabled and unable to stand around after the ordeal the U Haul representatives put me thru on a stressful moving day. I was never even offered an "I'm sorry".

SANDRA B. 
Clasificación:
5.0

very informative and friendly customer service

ADAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LILIANA M. 
Clasificación:
5.0

They are quick at getting you in and out.

Ashley D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alanson R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON K. 
Clasificación:
3.0

read above comments!

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA J. 
Clasificación:
5.0

The initial location for pick up was travel baby and although we talked to them the day prior no one was there at our pick up time. This is ridiculous, please do not send anyone else to them for pick ups. Send them toAve L mail N more, that place was great and they got us exactly what we needed in just 20 mins. Thanks to Tamara the customer service rep who answered our distress call about travel baby abd sent us to Ave L mail N more we had a good moving expirence.

Cherie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

lance K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

lance K. 
No se han enviado comentarios para esta ubicación.

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