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Robert Cairns
Customer Reviews for Ava Tire Shop iNC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped the truck off with no problems. The location was unstaffed on Sunday afternoon, so we utilized the drop box and online return.
Charity BentleyAva tire wasn't the most helpful cause they was closed when I dropped tge trailer off. I had to work the next day and I didn't know when I'd be able to drop it during normal business hours. Rented at 3p and dropped at 9p the same day. So much for being prompt cause I was charged for 48hrs. Not fair uhaul.
TRAVIS NIBLERWe returned the trailer a day early and processed the return online. I called the Uhaul customer service number before we left the lot. I explained to them that before we returned the trailer we took it to a self service car wash and washed it completely to remove all of the snow slush and dirt. We parked it in front of their office in a parking spot and chocked the tires with wood they had in the parking area. I took pictures inside and outside of the trailer. Three days later I found that they had attempted to charge my card 4 times for $30! Luckily I have my cards locked down when they are not in use and they couldn’t get any money. I called Uhaul and told them what happened and they told me to call them directly. I did and they said that I returned it late. I told them that I have dated pictures of the trailer in their lot! They immediately realized I caught them in a lie and they said they would remove the charge. I feel like they were trying to cheat us and I feel sorry for other customers that they have done this to!
Scott McLainThe trailer I got the lights did not work so had to get a different one after hooking it up all by my self it is a pain in the ass to get any thing out off there is hardly and room to move
Nick HagamanGreat customer service and very helpful with dropping off the equipment. Would definitely recommend this place.
Ramona DavisAva Tire was fantastic, I had never been there and will definitely go back and recommend using them for Uhaul and tires.
KB Lowe-DillardSmooth drop off. Thanks
Kirk FryAmy helped me very quickly.
Edward BowmanI had to sweep the truck out, the gas gauge was incorrect, there was coffee or soda spilled in the cab. I cleaned it off the steering wheel and shifter to drive but did not wipe the rest of it down.
Sean DiamondDid not expect to find the location closed for afternoon business because of election day. 24 hour drop off seemed to work and personnel were helpful when I inquired regarding the drop off on the following day.
William SchmittGreat service, friendly and helpful clerk.
Lon JeskeAva Tires is the only place receiving UHauls in the immediate area, but they are great.
demetrios pappageorgeAmy at Ava Tires is on top of everything. She is gold!
demetrios pappageorgeThese folks could bot have been more accommodating. They were thorough and fair and friendly.
d pappageorgeThey quickly checked in the truck, reviewed my final invoice, and had me on my way. Very friendly and professional.
Thomas VeiteCustomer service was very helpful and friendly.
Larry HomanI only dropped off after hours so I didn't have any interactions. Parking area was large enough and easy to navigate.
Stephanie EwersI feel that U-Haul should provide trailer plugs (brake/light) for in town towing of a trailer. I also feel that if a customer dropped a trailer before the beginning of business, one should not have to pay for a 4th day.
Kristina BristowDON'T change a thing! Most excellent experience.
pat mcneilThe truck was in real need of maintenance. Had a whole in the roof of the mom's attic
David SandersIt was a very nice a pleasant location! Thank you Amy!
JAMES CRUZI went to this location to pick the trailer up,only to find they were closed for the winter. Luckily there was an emergency phone number on the door. I called the number and was greeted by a not so cooperative lady that told me they were closed for the winter. After about 15 minutes on the phone with her and sending her a copy of my license, she informed me that someone would be comming. A young man finally showed.up in a "annoyed attitude to put the trailer on my truck. Al in all it wasnt a very nice experience.
Geoff SparnichtQuick and easy drop off. Very helpful.
Karen SpringerGreat job as usual
DONALD BESTEThe person checking in the U-Haul was friendly and professional. the process was simple and quick.
Robert PaytoshDo you think your representative might have mentioned that returning the unit to the same location would have SAVED ME $200+? It was the same distance to from my destination, as to the drop off place I used. I thought I was being efficient returning to the next town over! Ha! She should have said something!
Charles KarpThe pickup location was too far away, 100 miles, asked if there was a closer place for pick up, was told no, drove by a uhaul place on Rte 66, about 4 miles from where I live & they had at least 4 26ft trucks in their lot. I doubt they were all being rented out since they were all still there 2 days later. Should have at least been given a discount & an allowance for the gas that was used for those 100 extra miles.
Lois MatosThe Ava tire shop was super friendly, and very helpful. The Uhaul regional manager “Chris” is an asshole! Person in front of my had many troubles because of him. Me? Flawless service.
jay GerlickA bit slow.
David Valenzuela RodriguezCheck-in was easy and staff was pleasant and helpful. Thank you for making my move as enjoyable as a move can be. Having A/C was great, but having cruise control would have been even better for a 10 hr drive.
Gail CassReserved blankets and dolly and they did not have any. The lady at the counter did a great job
gregory fleetwoodThe truck was very clean and ready to go when I picked it up. The young lady with whom I spoke was very helpful. The furniture pads were wonderful.
Nancy ThomasSuperb, friendliest, couldn't be better!
VICTOR ROCKWELLN/A
ALAN MEYERSSuper friendly and helpful! When we asked for tire check after long journey, they did it fast as lightning.Friendly family business, welcoming place, we will probably use again!
Victor RockwellKeep up the good work! 10 stars!
KIRK GAUDINThere were leaves, dirt and some books in the cargo department of the truck that had to be cleaned out before we could load. They should be inspected when returned.
Shirley CountsThe mechanical parts needed lubricating,which I did.Such as the hitch,strap ratchets,well get the idea.Should have been discounted,as I only used it a little over an hour.
Kenneth AbbottIt said online there was a 20' truck available so I reserved it. They did not have a 20' so I ended up with a 10' truck. Due to the extra mileage it cost more and due to the extra time it took we didn't get everything moved... So I'm not real happy.
Shirley CountsGreat service. We are likely to use again and recommend.
Steven FryeThe only thing on return. I had to set and wait to return the uhaul while she took her nephew to work. But she immediately got it checked in when she got back.
LAVONNE COXThe service was exceptional. The woman who took care of me was very professional, knowledgeable and kind.
edward vanceAmy did a great job of getting the rental together and making sure everything was addressed.
Barry WilkAmy is true professional! Thank you!!
del barton