Customer Reviews for AutoPride Car Care Center
(U-Haul Neighborhood Dealer)

80 reviews

985 Woodland Dr   Dothan, AL 36301

(334) 712-0757

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(334) 712-0757

985 Woodland Dr
Dothan, AL 36301

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    9 am–5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Princess Jordan 
Rating:
1.0

A dump. Scary drop off location. Not the best part of town and no one was at location to help me drop off dolly.

John Langhirt 
Rating:
4.0

Van had dog hair in it, dog food in the back of the van, and a nasty smell. Just hadn't been cleaned in a while.

Kyle Downs 
Rating:
3.0

Customer did not leave a comment.

randy taylor 
Rating:
2.0

Did not check trailer in till a full 24 hours after it was dropped off causing further charges for late fee on trailer.

mikaelia dainion 
Rating:
5.0

Customer did not leave a comment.

ROBIN ROBACK 
Rating:
4.0

Customer did not leave a comment.

Tim Warr 
Rating:
3.0

Customer did not leave a comment.

JASON WELCH 
Rating:
5.0

Customer did not leave a comment.

Sonya Edwards 
Rating:
3.0

We just dropped off. We did t go inside

Valerie Clayton 
Rating:
3.0

BETTER ATTENTION

kenneth DSOUZA 
Rating:
3.0

The truck sounded and drove like it was about to fall apart.

Lindsey Rushing 
Rating:
4.0

Customer did not leave a comment.

Valerie JenkinsRobertson 
Rating:
3.0

Customer did not leave a comment.

Robert Colosimo 
Rating:
4.0

Super friendly!

Walter Vickery 
Rating:
3.0

Customer did not leave a comment.

Steve Runkel 
Rating:
4.0

This location does not have the capability to provide cash refunds whereas I paid in cash at the pick up location.

Norman Hooben 
Rating:
1.0

Customer did not leave a comment.

Andrea Smith 
Rating:
5.0

Customer did not leave a comment.

Lydia Temonia 
Rating:
1.0

More u haul trucks more operation hours etc less hassle.when u want rent uhaul truck

Michael Houck 
Rating:
1.0

Customer did not leave a comment.

THAO MITCHELL 
Rating:
5.0

Customer did not leave a comment.

dee Baxter 
Rating:
5.0

The truck was very dirty inside and it smelled like marijuana. We cleaned it out and sprayed deodorizer in it.

Jarrett Smith 
Rating:
5.0

Loved the agent ! She was very knowledgable, helpful and charming !!

Georgia Armstrong 
Rating:
5.0

Customer did not leave a comment.

PAUL MEADOWS 
Rating:
2.0

Location seemed disorganized. They are running too many businesses out of the same office. Truck was not cleaned out, instructions were not properly given. Correct paperwork (including the estimated fuel gage) was not given, therefore I had to guess at how much fuel to add, and ended up spending about $20 too much refueling. I had originally scheduled to use the actual UHAUL location on Montgomery Hwy, but for some reason my pickup/dropoff location was changed, and I was not informed of this until I showed up at the wrong location. Location did not have the 4 wheel furniture dolly that I had ordered. I ended up hurting my back trying to move things I should have been able to roll. Overall, the worst, and probably my last, Uhaul experience ever.

PAUL BOSWELL 
Rating:
1.0

I got charged 122 for a 10’ truck and only went 11 miles The service was horrible no one will call you back and the truck transmission was bad it wouldn’t come out of second gear

Grant Satcher 
Rating:
5.0

Customer did not leave a comment.

JULIUS JERNIGAN 
Rating:
3.0

Customer did not leave a comment.

Kevin Oberto 
Rating:
5.0

Customer did not leave a comment.

SHERRI DAVIS 
Rating:
4.0

Customer did not leave a comment.

Yakira Cochran 
Rating:
3.0

The lady that works there is rude and had attitude when I rented. And I rent from uhaul every week

Damian McCarter 
Rating:
5.0

Was looking for a van but do understand this season may have been busier than normal.

Ernest Robinson 
Rating:
3.0

was suppose to p/up on Montgomery hwyat 7.15am when got there my reserved van was not there so the clerk found one avail at autopride. was not able to get until 9am that put me behind 2 hours getting on the rd . my bill totaled 97.00 and then another 21.00 filling up van b4 returning I should of been some sort of credit being had to get another reservation. at another place.

KENNITH YATES 
Rating:
5.0

Customer did not leave a comment.

DAVID CHO 
Rating:
3.0

Was Charged for clean up of a filthy vehicle not acceptable

CHARLES GREENE 
Rating:
1.0

Customer did not leave a comment.

KODIE POWERS 
Rating:
5.0

I was very impressed and so grateful to Auto Pride Car Care for their excellent and very convenient customer service as well as equipment.

Stacey Green 
Rating:
1.0

I’m a FedEx contractor and we have been renting from U-haul for several years. This the absolute worst experience ever. The elder lady was rude when first arrived at the location. They need practice better customer service habits. Also, arrived a few minutes(10-15) late because of heavy traffic and I was charged and additional $60. Needless to say, I want be going back to that location.

JULIUS BROWN 
Rating:
3.0

Customer did not leave a comment.

ADAM TOSADO ARTEAGA 
Rating:
3.0

I was not made aware of the $20 after hour fee. I was told that I had ten hrs and the truck had to be returned before 7 P.M. I returned it a little before 6:30 P.M. (CST) deliberately trying to avoid any extra fees. I even went under my milage for the same reason.

tahopsha bennett 
Rating:
4.0

Customer did not leave a comment.

ROBERTJ SAUCHELLI 
Rating:
1.0

I had an appointment confirmed for 7:30 and was texted at the last minute to go to a different location at 7:30. That location did not even open until 9:00.

JEFF STOUT 
Rating:
4.0

Customer did not leave a comment.

brandy thomas 
Rating:
5.0

I was very satisfied overall

FELICIA RUSSELL 
Rating:
4.0

I got charged an extra $22 for dropping equipment off at the wrong location after being told I could drop it off at any location. This needs work.

Julie Harper 
Rating:
5.0

Have the equipment of what I ordered/reserved. No appliance dolly. I live in an upstairs apartment and they gave me a furniture dolly instead. How is a furniture dolly going to go down the stairs successfully?

Justin Clark 
Rating:
5.0

Customer did not leave a comment.

Cathy Hollon 
Rating:
5.0

Customer did not leave a comment.

Christopher Wilcox 
Rating:
3.0

The lady who helped us was very rude.

Brandon Hovey 
Rating:
3.0

Customer did not leave a comment.

Jerry Gibson 
Rating:
5.0

Very nice people to work with. Always helpful

Ronald Stoutenburg 
Rating:
3.0

Customer did not leave a comment.

Judy Zurbuchen 
Rating:
5.0

very helpful will use again

celia walker 
Rating:
4.0

Customer did not leave a comment.

TED SMITH 
Rating:
5.0

Nothing. It was perfect.

Lisa Allis 
Rating:
2.0

There were cigarette butts and garbage in the truck. the staff had no idea what they were doing they had to keep calling someone to tell them how to do it. it took me over an hour to get the equipment I needed

Mark Kilgore 
Rating:
1.0

Check your information correctly so your customers aren't overcharged like I was.

Pamala Whitaker 
Rating:
2.0

Location for the pick up was changed at 7:44 am on the date of reservation and the business at 219 Fortner was closed even though sign said 9-9. Called Uhaul and was sent to 985 Woodland Dr. This business was also closed and sign said 8-5. We were now past our guaranteed pick up time. Uhaul contacted the owner who arrived a few minutes later. We did not leave until 10:30 AM and have to have the truck returned at 10 AM the following day. We were originally reserved for a 9:30 am pickup. The on time and ready guarantee or $50 back was not honored by the authorized dealer, he said we would have to contact Uhaul to receive that. The bay of the truck was not swept out and had leaves and small debris in them.

Pamela Wanzel 
Rating:
2.0

Customer did not leave a comment.

SEAN McBrearty 
Rating:
1.0

It took almost two hours to rent a trailer. Has never taken that long when I have rented from a exclusive u haul store. The lady I dealt with was very nice however I was late getting where I needed to be because of it.

GABRIEL CROOK 
Rating:
5.0

Customer did not leave a comment.

Scott Gilbert 
Rating:
5.0

Customer did not leave a comment.

Bobbie Brigman 
Rating:
5.0

10 minutes in and out didn't even have to get out of the truck

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

Savannah Bigbie 
Rating:
3.0

Customer did not leave a comment.

Wayne Bell 
Rating:
3.0

Customer did not leave a comment.

Michael Stark 
Rating:
5.0

Customer did not leave a comment.

thomas roughton 
Rating:
5.0

It was pouring rain when we were returning the truck, and the operator of this location was very kind and helpful in getting me checked back in!

Stephanie Butler 
Rating:
3.0

After spending the time at home to do the express check in online and it showed completed and said would save me time at pickup I still had to wait while agent manually entered all of the information that I had entered before printing a rental contract. Feel I wasted my time at home.

Gene McKissack 
Rating:
2.0

The place I picked it up didn't hook it up right which is very dangerous. I had a blow out on one of the tires and it took almost 4 hours to get someone there to fix it. It wasn't a good experience.

Nicole Adkins 
Rating:
5.0

Customer did not leave a comment.

Tracey Powe 
Rating:
5.0

This location is excellent but the U-Haul 24/7 pickup/dropoff process and app are time consuming and frustrating. Information is hard to come by. Even the 'chat with agent' was useless - they told me to ask the office. It was closed.

HELEN BEACHAM 
Rating:
5.0

Customer did not leave a comment.

Charles Murdock 
Rating:
1.0

They overcharged me and the equipment wasnt even clean. Super unprofessional.

Alexa Henderson 
Rating:
3.0

This was not my preferred location the location I preferred ws closer to my destination. U Haul cost me an extra mileage and cost more fuel to pick up a truck.

Wil Ramey 
Rating:
5.0

Customer did not leave a comment.

Eric Hoffmann 
Rating:
5.0

Customer did not leave a comment.

Shelby Haney 
Rating:
5.0

Make available moving equipment s like dolly, blanket avail as bless for rent by customer s that need them. Customers should be able to drop off at any location without extra charge

BOLANLE AKINDURO 
Rating:
5.0

Customer did not leave a comment.

CHARLES COLBERT 
No reviews have been submitted for this location.

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