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Jeffrey H
Customer Reviews for Automotove Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location Should check see if it clean. Back on the vehicle where we put stuff in had trash and it was sticky. The last person used it didn't clean it
Stephanie VEasy process. Good dudes.
JASON DEverything worked out perfectly,
ERIC TGreat people and service. Will use again.
JEFFREY TI recommend that everyone use this location. He goes out of his way to help. Great experience.
PATRICIA WThe Staff was amazing, they made the process so easy. All good again!
MYCHAEL PAwsome folks to work with.
Christopher SNot sure if it was the truck or just because it was loaded, but it felt jerky quite a bit. Not sure if it was transmission, or just the fact it was loaded. Overall, a great experience.
DEBORAH CThe owner was very friendly and explained everything clearly. I would recommend that location to anyone.
THOMAS KVery friendly and helpful folks at W. Gambier Rd location
MONIQUE RThe left front headlight is burned out or otherwise not working. The exterior/interior light controls in the cab are not properly secured to the dash and have a tendency to get pushed inward so that the selections dial becomes unusable. Otherwise things were OK.
ROBERT MRent from this location often. Great group of guys.
RONALD KThe guy that owns it is awesome and very nice.
JONATHAN SThe return location was changed also and we were not notified. I just happened to notice that it was different, This one was farther away also. So frustrating. They were quick on the return and very helpful.
DAVID BNothing! Everything was great.
WAYNe UNew 26' Ford Chassis Truck Rental.. WOW what a ride! Kudos to U-Haul and Ford! Rock en Stereo.. comfortable manual adjust seat with lumbar.. cab position of controls and amenities no fluff.. but just enough for comfort on a long ride, Ice Cold A/C on super hot days.. programming on engine and trans control spot on for drivability and control.. decent power and mileage above expected. Far cry from the GM chassis of years back with horrible mileage and all base model seats and radio.
STEPHEN HAlways a pleasure to work with this location!!
JEFFREY PJeff was very helpful, kind and funny!
KAREN MAwesome fella had it ready to roll
Marcus CThere was a stinky smell and black stuff on the floor but I cleaned it before I used it other than that it was amazing
DAVID CAbout that I am not sure I was from out of town
Robert SI was in and out of the office in 5 minute and down the road 5 minutes later. They are a great small town shop. I reserved online at another location who didn't have the trailer I needed but he called this location which worked out fine. I dropped off the trailer in the middle of the night and was emailed my receipt the next day.
Glenn JFast in and out. Excellent truck. All went well
Randall B¡Gracias!
April BOwner was very knowledgeable and kind. Whole experience was seamless. Can't think of anything I would change.
Barbara MCabin and loading bay had strong odor of cigarette smoke
David RGreat overall experience!!!
Jeffrey RStaff was very courteous. The trailer was in very good condition and it had a ramp which was very helpful.
Thomas HEveryone was nice.
Michael BGood service
Troy RVery friendly and goes beyond anyone I know for service in helping me on my rental . I have rented many times from Mr Jeff and each time he exceeds my expectations Bonus … very community supported which I cherish and love about him
Russell MAbove and beyond customer service and customer interaction! Would most definitely refer to this u-haul dealership to everyone!
Jacklyn WUsed this location twice, and they went above and beyond to help.
Reta JVery nice people
teresa rWhen we went to pick up the truck we rented at 8am, it had not been returned yet. It was supposed to be returned the previous day around d 1pm. This was quite inconvenient because we only had a small window to move my mother. We were not able to find another truck in our area the size we needed. 2 1/2 hours later the gentleman, Jeff called and said the truck was back and we could pick it up if we still needed it. We were able to pick it up and everything went fine. Jeff was very nice and down to earth. My only suggestion would be to become more strick on the drop off times or change the drop off window to not overlap the next rental.
Jessica REverything was great. The owner was pleasant and polite and took care of my rental very well. I appreciated his warm and friendly attitude. I would recommend his business.
NORA WThe representative was very kind and helpful, the trailer I needed wasn't available but he replaced it with a bigger one so it wouldn't slow down my day and I really appreciate it that great customer service.
demetrice tEasy drop off.
Brian Dit was all good. i never knew it was there but wont go anywhere else now
Brian MI went there about 7 o'clock at night and I think it's a junkyard and a U-Haul station. We weren't sure where to park but when we pulled up front to drop off the key, a really nice man came out to the car to get the key from us, he was very friendly but the parking lot was not very lit up and it was kind of scary.
Stacie HNot to call customers and say they have to pick up earlier than the time they scheduled because they close at the scheduled time and they don’t want to have to work over 5 minutes.
Stephen LDifficult to find and unclear where to park the truck and where the office is located
David SI will always rent from Jeff at his location. There is never a problem with getting the unit I need, and he is very accommodating.
Wayne UThis is my go to place everytime I need to move! Customer service is always excellent and very helpful. I don't think you could find a better team !! They have a lifetime customer.
LAUREN FCall the customer once they make an appointment and make sure that customer has the equipment required. For example, a 2-in hitch ball and working light connection for a trailer. I know its common sense, but alot of folks are lacking in that area. I had a good experience, rented good equipment, for a good price. Thank you Sir!
Steven MI had rented a 15' trailer drove away and brakes were bad. Returned it and all he had was a 10' . It didn't suit my needs for the day but it was all he had. Was disappointed but was understanding. He said he had alot go out that morning. He corrected my charge . I appreciated. It made things more difficult and was unable to haul what I needed to haul that day. Now I have to depend on friends to help haul the rest of it . Will use this location again I even renewed on line several weeks in advance . Bummer
Mary CLied about the truck being clean and fueled when returned I cleaned and filled it up it was the shittiest truck they had no ramp no dolly to rent or use on it worst uhaul experience I've ever had I'll nvr use them again
GERALD MThe owners were very helpful and nice. The whole process was easy and they had us on our way very quickly. The return process was easy as well and the owner went out of their way to help me when I made a mistake on the online return process. I will absolutely use this location again!
Alex KExceptable
Brandon G