Customer Reviews for Automotive Elegance Inc
(U-Haul Neighborhood Dealer)

185 reviews

90 Heritage Park Rd   Bucksport, ME 04416

(207) 469-0037

Office Hours

  • Mon–Fri
    8:30 am–6 pm
  • Saturday
    8:30 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(207) 469-0037

90 Heritage Park Rd
Bucksport, ME 04416

Services at this Location:

Office Hours

  • Mon–Fri
    8:30 am–6 pm
  • Saturday
    8:30 am–1 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you

Joe R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Been a U-Haul customer since the late 70's. Today, the employees care much more about their job, and the customer experience. Although this was only a small trailer rental by me this time, it was for over 1000 miles one-way and by far one of the most pleasurable rentals. I've rented many different sized trucks and trailers for varied distances, one-way and round-trip over the years. Back in the day, it seemed like no U-Haul rep really cared at all. Like renting out the equipment was a big bother to their life. I have many wild stories, having moved all across the USA for the past forty years.

David B. 
Rating:
5.0

Appreciate the convenience of a Bucksport drop+off

James S. 
Rating:
5.0

Not a thing.

Lynne S. 
Rating:
5.0

Customer did not leave a comment.

Lynne S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Heidi L. 
Rating:
4.0

The uhaul system overall is a nighmare to navigate. Pickup point was arbitrarily changed <24 hours prior to pickup. Location was further away and opened later which made a mess of travel plans. Changing the dropoff point was also unnecessarily tedious and took multiple calls. Both locations were fine but I will hesitate to recommend uhaul in the future due to the corporate side being so difficult.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
3.0

Drop off was the problem. Filled truck with gas…More then was in it and was still charged

Deandrea M. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

5 stars will send friends. Bruce was great to work with

Scott F. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Mariah L. 
Rating:
3.0

Brakes seemed too bad on the front, grinding and squeeling noise. And as noted when I picked it up and mentioned to the shop the tire rubbing on the front passenger side.

Mandy B. 
Rating:
5.0

Bruce was very great to do business with.

ANDREW O. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Calvin H. 
Rating:
3.0

Customer did not leave a comment.

wayne S. 
Rating:
4.0

It was actually not opened. But someone happened to be there and was very helpful and friendly.

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Jesse A. 
Rating:
1.0

Review the notes on my latest rental for more information.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Henry E. 
Rating:
4.0

Customer did not leave a comment.

Vernon R. 
Rating:
5.0

Very friendly and helpful!

Kimberly W. 
Rating:
5.0

Excellent service from the reservation to drop off. No improvements required.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

the same he or she did for me

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Carl D. 
Rating:
3.0

Easy drop off on a holiday. Just called number and he told me where to put the key.

THOMAS Z. 
Rating:
4.0

I liked the pick up location and Bruce is a good guy...

Lori S. 
Rating:
5.0

Friendly and efficient

James D. 
Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Geoff J. 
Rating:
5.0

Great customer service. Bruce was very helpful and professional..Would like to see a couple PU Trucks,b

Adam A. 
Rating:
5.0

Bruce was very friendly and amazing to work with!

STEVEN M. 
Rating:
5.0

Have more trucks available at this location.

Michael L. 
Rating:
5.0

Very friendly helpful service.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Bruce was excellent and got me going in no time! Vehicle was clean and absolutely no issues. Definitely recommend doing business here!

Tice J. 
Rating:
5.0

Very courteous and prompt service by the rep., would be a first choice next time, DB

Dana B. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Nothing

NATHAN B. 
Rating:
5.0

The owner of the facility was extremely helpful in steer us toward the best options for our trip and making sure that everything was ready to go. Great service.

Debra Orado O. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Tracey T. 
Rating:
5.0

Friendly, professional service. Not much else to ask for.

James I. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Kayann R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery K. 
Rating:
5.0

Perfect, as always. Thanks, Automotive Elegance!

Tevlin S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Bruce Ashmore is a great ambassador for UHaul. Great guy , UHaul should be commending him.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Edgar B. 
Rating:
5.0

can't think of any thing more

Arlene J. 
Rating:
5.0

Great service, thank you

DANA B. 
Rating:
5.0

Customer did not leave a comment.

shawn C. 
Rating:
5.0

He was extremely accommodating

Leslie L. 
Rating:
4.0

Make it clearer how + when you will receive the lockbox code

Amanda H. 
Rating:
4.0

Errors made by FL shop at pick up...but drop off did a great job of working with us to fix the error.

JEFFERY G. 
Rating:
5.0

Bruce was fantastic to work with. Professional and courteous. Made sure I had the right size truck for the job. I highly recommend him and his location!

Chad C. 
Rating:
5.0

Customer did not leave a comment.

Clarence E. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
1.0

Make sure you actually give them all equipment the customer has paid for I paid for a dolly I didn't get and had to move my appliances by hand. Not at all impressed with the fact I got a call day prior to change the pick up location for the truck I had reserved a week in advance of my move. Not impressed I had to go almost 20 miles out of my way in the wrong direction to pick up the uhaul instead of being able to pick up at the location a mile up the road from my house. Not at all impressed with the fact I was charged 40 cents a mile for the 20 extra miles I had to go to pick up the truck. There were no straps in the truck either. Overall highly disappointed in the services provided. I will not be recommending uhaul to anyone

Thomas L. 
Rating:
5.0

Everything was great.

Tiffany B. 
Rating:
5.0

Service was great. Van was clean and rode nice. Van got surprisingly good average mpg at 20mpg combo city/highway.

Zachary S. 
Rating:
5.0

perfect.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Bonita M. 
Rating:
5.0

Replace the left/driver-side wiper blade. Wiper has already scratched the windshield.

Claus H. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
2.0

Sole proprietor. Had to wait.... didn't answer phone. Weird out of the way place.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

LYNNE M. 
Rating:
3.0

Poor signage on location. Hard to find.

Frederick T. 
Rating:
5.0

Bangor UHaul hothead should have suggested to customer a return location closed to customer's home when customer called to return inappropriate trailer.

DAVIDMARK H. 
Rating:
5.0

Nothing, my experience was great!!

Helen W. 
Rating:
5.0

Bruce is outstanding. He was flexible, even assisting us on a Sunday when he is not normally open. He is a credit to the UHaul business and should be recognized with some sort of award or commendation. All of our experiences with Bruce have been superior.

K Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
4.0

Customer did not leave a comment.

Mackayla F. 
Rating:
5.0

Customer did not leave a comment.

K Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

The internet pick up and drop off was difficult and frustrating ,I was shut down before I could finish several times. , but o the overall very convenient

Bradley L. 
Rating:
3.0

The 24/7 leaves something to be forgotten. Pictures we took to show condition and fuel level when returned were negated when they said fuel was low and charged us more money.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Sherman W. 
Rating:
3.0

The trailer was not clean and smelled like cow poop. There were shavings in it which led me to believe and animal was transported in it and not cleaned. I had to put my couch in there. Disgusting.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Henry G. 
No reviews have been submitted for this location.

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