Customer Reviews for Automotive Connection
(U-Haul Neighborhood Dealer)

516 comentarios

4250 Holt Bl   Montclair, CA 91763
(We are between Mills and Ramona)

(909) 480-3469

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.- dom.: 8 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(909) 480-3469

4250 Holt Bl
Montclair, CA 91763
(We are between Mills and Ramona)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.- dom.: 8 a. m. - 12 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Email: savina11@msn.com still haven't received my emailed receipt. My experience was great, from start to finish. I called to reserve my worry free transfer and return. Thank you so much!

Marlene E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Oscar A. 
Clasificación:
4.0

I am grateful for the warmth that met me on arrival and for the dispatch excised in processing my request for the cargo van. Everything worked out well and I will certainly recommend this company to others when the opportunity presents itself.

Donald B. 
Clasificación:
5.0

The people who helped with the rental were fantastic they were very pleasant and very helpful

ANDRE J. 
Clasificación:
1.0

I was asked for three phone numbers for the store to reach me at i was also asked to have a picture taken of me on the cashier's personal phone as if my Driver's License was not enough The check engine light and tire light was on when I received it I was told Check engine light was on due to the tire sensor which is completely in accurate because I know as I am a mechanic. Upon delivering the truck I parked it where they had before but I was told to help them park it in the back and also park it between other trucks which I felt is there job to do.

JONATHAN C. 
Clasificación:
5.0

There is an older man at the site that doesn't have good customer service. The others are pretty good. The van runs well. It's clean inside. Great service overall

MaryRuth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Desiree A. 
Clasificación:
5.0

I just wanted to say it was the best customer experience I have ever had . I highly recommend it to my friends and family whenever they need a uhaul.

Teresa R. 
Clasificación:
5.0

Check make sure truck is clean back box, I found glue and damage one piece of furniture, Thank you

Oscar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregorio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isiah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Magda L. 
Clasificación:
5.0

Clean place, friendly, very helpful people

saul S. 
Clasificación:
5.0

The proprietor and his father were just fantastic to work with. I would recommend this outlet to everyone.Fantastic experience.

Michael H. 
Clasificación:
5.0

Very friendly and very helpful. Quick in and out check in . Only issue was finding the entrance. Rep was very friendly and helpful

Federico V. 
Clasificación:
5.0

They don't need to improve nothing they r wonderful people very friendly I rate them 10 stars

BRENDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

I accidentally left keys in my uhaul pickup and they found them and held them for me

Emily H. 
Clasificación:
5.0

Great fast service

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edith T. 
Clasificación:
2.0

You have to call and the guy comes out to open the gate so that is an invinvience, the guy isn't very personable its awkward

WENDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar F. 
Clasificación:
5.0

very nice guy

Glenda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatriz L. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose M. 
Clasificación:
5.0

Awesome

Brian R. 
Clasificación:
5.0

They accommodated our schedule - we were about 10-minutes late, but we phoned ahead and they waited!! THANK YOU!

Michelle K. 
Clasificación:
2.0

The team forced me to pay extra for insurance and doesn't allowed me to use my own car insurance instead and every other store will a accept that .

Laith F. 
Clasificación:
1.0

Over charged

EVA C. 
Clasificación:
5.0

Personal was very personable informative well informed and made us feel welcome and comfortable

LILIA H. 
Clasificación:
5.0

This store is always nice and friendly

SUSIE F. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEITH G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria Digna M. 
Clasificación:
5.0

Everything is fine at this location

SUSIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy B. 
Clasificación:
1.0

I would close this location and move it some were else. 1 The door was close when I got there to pickup my rental, we had to call them to open the door. 2 The rental I reserved, was not there. 3 The rental smell like SMOKE, and when I told them, they did nothing about it. 4 I was told that they close at 4PM on Saturday, they told me they close at 12 noon, so I had to cut my rental short.

John T. 
Clasificación:
5.0

Awesome customer service and support at this location. I was very impressed with their service and they went above and beyond to ensure my move was stress-free.

Sergio L. 
Clasificación:
5.0

Jon is so helpful and gave us a better rate too. Appreciate how nice he is. Thank you!

Haldane A. 
Clasificación:
1.0

We ordered the moving truck for pick up in pomona. The conformation i received was for puck up in pomona then the day before pick up i received an email that i would be picking up the truck in Montclair. My reservation was for pomona at 7am It was changed the day before to pick up in Montclair at 8:30am. That put everything behind 1.5 hours needless to say we had no choice the move was made but put our day off. I belive in the future we will find another company.

Marcus H. 
Clasificación:
5.0

Great service and fast!

Martin O. 
Clasificación:
3.0

El cliente no dejó un comentario.

DIANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE M. 
Clasificación:
5.0

Good servie

ALEJANDRO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRECK M. 
Clasificación:
5.0

John and crew have always taken care of my towing needs, highly recommended over and over! Thank you from a repeat customer.

AUGUST O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAILYN I. 
Clasificación:
5.0

Both Jon and Judy were sweet and helpful. Super glad I used your location

NEDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL E. 
Clasificación:
5.0

Very nice service. People cool

CESAR B. 
Clasificación:
5.0

Everything was smooth for me

JACOB A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graziosa R. 
Clasificación:
5.0

No suggestions! Only praise coming from us. We honestly loved dealing an establishment , well run business , such as we all loved growing up with. Thank you from our family to yours .

JANICE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIVIAN A. 
Clasificación:
5.0

Our experience was great. My son left his hydroflask in the truck and they were very helpful in getting back to us. We were both very appreciative for their help.

SUZANNE B. 
Clasificación:
5.0

I made a reservation at a different uhaul location than the one listed here 4 days before the rental, solely based on the website saying that the trailer I needed would be guaranteed to be there. Well guess what, I showed up and it wasn't there. Then it took 30 minutes on hold with uhaul customer service for them to change the reservation to the location on Holt. So overall I was over an hour late because of uhaul screw up.

STEVEN K. 
Clasificación:
5.0

The staff were outstanding. Friendly and helpful. I feel like going back just to visit with them.

LUCAS C. 
Clasificación:
5.0

Berry good service

JORGE C. 
Clasificación:
5.0

I've used this facility 3 times now I believe and I won't go anywhere else. Their always polite and very knowledgeable. They always have what I need and convenient hours. Thank you keep up the great work?

STACY Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatrice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaswinder S. 
Clasificación:
5.0

All the staff were really friendly. Had a great experience!

TERRY L. 
Clasificación:
4.0

parking is bad

SAMUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
1.0

The office opened late, the truck was late 45 min after the promise time. Tried to say it's no big deal and most people are not on time. When I tried to bring in the truck 1hr early,they gave me a hard time and said I should understand people's time. Never again at this Uhaul location.

ANTHONY B. 
Clasificación:
5.0

I'm hearing impaired so to get ahold of anyone you have to call a number and then they will come up front there sign should say please call or text this number that would really be a lot of help

PROCULO D. 
Clasificación:
5.0

Reservation at the counter where fast and easy the sales rep was helpful and friendly he answer all my question. Pick up was fast and easy. Dropping it off was on a Monday morning from having it for 23 hours was quick. I am glad this service is available helps with the stress of moving. Helpful worker at this location and a wide verity of trucks to pick from.

Miztli D. 
Clasificación:
4.0

Have Carol there.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED S. 
Clasificación:
5.0

It was very easy hassle free.

KARINNA E. 
Clasificación:
5.0

Great service

Shai L. 
Clasificación:
1.0

We reserved a Uhaul near our house and had to drive 2 hours round trip out of our way. We didn't make it to our storage before the closed. We had to stay in a hotel where we could park our 26 ft truck and the trailer.

Brian S. 
Clasificación:
5.0

Great customer service at this location

Ben B. 
Clasificación:
5.0

Super friendly customer service.

Carlos L. 
Clasificación:
5.0

GREAT PEOPLE!!!

Mervin R. 
Clasificación:
5.0

The staff was professional and helpful. Easy out and return. I was even able to pick up the van earlier than scheduled. I would recommend this location to anyone in the area.

DAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Everything went well. Great place to rent. ¡Gracias!

Leonardo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Missy P. 
Clasificación:
5.0

Very friendly good service

ANGELO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa Z. 
Clasificación:
5.0

The attendants were very nice and helpful at this location. Very easy to reach and accommodated me.

OSCAR G. 
Clasificación:
1.0

I declined the protection plan for the rental of a cargo van. I was heavily scrutinized and told “we don't allow our cargo vans to leave without the protection plan”. I explained to the worker I was able to decline the protection online and I didn't see the issue. She reiterated the vans get stolen a lot. We discussed this for about 10 minutes. She finally allowed me to decline the protection plan. She then proceeded to take my photo with her personal cellphone stating she needed an updated photo of me besides my drivers license. I obliged her request but felt uncomfortable. I had rented many vehicles in my life and had never had anyone take an additional photo. I felt that she didn't feel comfortable with me renting the vehicle because I'm African American. She told me for the 5th time that these vans get stolen a lot. I finally told her I work for a Police Department so I'm aware they get stolen a lot, then she became more relaxed. I left highly offended. I will not rent from this company nor recommend any person of color be a patron here. I did my research and rented here because of the high reviews. I however, did not receive exceptional customer service. The representative was more friendly upon my return, but it did not erase my earlier treatment. If I were not on a time crunch I would've left this establishment and rented elsewhere. Besides my experience, the cargo van was extremely filthy. It should be the customer's choice to waive the protection plan if they wish to do so. To be put in a position where I was almost forced to purchase it, because the staff is uncomfortable is unacceptable. Uhaul makes you sign a waiver of liability, I'm sure.

CRYSTAL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
1.0

Please refund my money I did not get the correct size trailer I did not order a car trailer I ordered a trailer to carry a truck long bed extended cab 4 x 4 2001 F-150 Please contact George Ong 727-458-6598 for any more explanation did not use car trailer truck does not fit on The lady was refunding my money then when I got there she changed her mind on me totally she said at all

GEORGE O. 
Clasificación:
3.0

Friendly atmosphere

Jesus R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAXIMILLIAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR M. 
Clasificación:
5.0

This place was great! The guy that helped me both get and return the van was very knowledgeable, quick, polite. The van was clean enough. It's a cargo/ moving van, so it's not going to be as clean as a rental vehicle. Cab was clean, back was clean enough. No complaints.

DAVID M. 
Clasificación:
5.0

Very clear and helpful and organized

MARTYN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVENCIO P. 
No se han enviado comentarios para esta ubicación.

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