Customer Reviews for Auto Village Oxford
(U-Haul Neighborhood Dealer)

Rating:

5.0

Picked up after hours. Received a phone call from UHAUL rep. as soon as I pulled onto the lot. Very fast and easy.

Rating:

2.0

Equipment was not checked in by staff even after I asked them clearly if they needed any additional information and that everything would be handled. However, U-Haul facilities are known for being very bad about checking in equipment so I did extra documentation to ensure I would not be charged a late fee because they did not do their job.

Rating:

3.0

The online process was horrible. The location where I originally reserved the vehicle was changed to a location further away so that added additional miles to my trip. Then, When I arrived I was told the vehicle was not rented to me so we got that fixed after a lengthy delay. The vehicle had potato chip crumbs in the cabin ( which I cleaned upon return) the tire gauge lights were on so we had to have the tires inflated at their shop before we could leave. The lights never went off. Then I returned the truck at 7:30 pm on the night before it was due back the next morning @ 9:15. I once again used the online link given to do this. I uploaded the photos etc. and get a notice email today saying I cannot be reached and the van has not been returned. This was not a good experience.

Rating:

2.0

I requested equipment and it was not present at pick up.

Rating:

5.0

The attendant was very helpful and professional.

Rating:

1.0

U-haul app is horrible as well. It did not work to allow me to check out or upload existing damage photos properly. I then could not use it to turn in my truck properly at an un manned location. spent 2 hours trying get get proper help with chat and website to work right so i could turn in the truck.

Rating:

3.0

Too many cars parked on the lot making it difficult to navigate with a trailer in tow.