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Aaron A
Customer Reviews for Auto Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee working that morning was extremely helpful in coming outside making sure the tow dolly was hooked up correctly. I don't know much about these things, so that was a relief.
Shanda PThe service was great. Very courteous and helpful.
Mary ANo one there to assist parking and disconnecting the trailer.
Dennis CVery efficient and quick drop off. Great location and friendly service
Sharon HOne person is not enough to handle this site - at least while I was there.
JUlia MAll the interactions I had with the staff were to perfection, great experience, smooth transaction! I will definitely rent from them again, if need be!
ANTHONY LIt would be nice to have a truck that has a full tank instead of half a tank, but other than that the service was great.
Kimberly PIt was snow covered and found a crease in fender after hook up . The biggest thing was we drove over an hour to get there because minot dint have 1 so it was 172 mile round trip just to get and girl in minot said call uhaul they might give you a discount for that driving that far for pick up! But nope they couldn't! ☹️🤔 And another thing it was hard to see dolly at night it should have running lights to see it !
kyle sAll good. Good customer service
JEREMY TBottineau location was very polite and listened to my complaints, but they had nothing to do with it, but said they would check it out thoroughly.
Marilyn Kfull tank of gas
wally kOriginal quote from the uhaul website was 2/3 what I ended up paying.
Kody BYou do an excellent job! Thank you for all you do.
Michele PThere won’t be a next time. You lie cheat and steal. You owe me money. I could of picked up my rental in Minot and there were 2 of us who saw the truck, we stopped to inquire about it before driving 80 miles to get one. They told us oh no traffic needs this one no explanation. With a reservation in for weeks it should be your job to make sure the equipment your receiving payment for be where it should be. You cost me 240 miles in gas before the trip even started. You think offering people an extra day or extra miles somehow makes a difference it doesn’t. Your greedy and only care about your bottom line. I would not rent from them again. When Americans are suffering at the hands you others they can be sure that u-haul will be there to turn the knife for profit
Sheri ZVery good service. Knowledgeable and friendly
Joel BExtremely helpful and provided excellent instructions and information
Randolph FI had to go to another U-HAUL site 100 miles away to get what I needed
Barry MThe only problem we had was we were dropping off when the store was not open. Left paper work in trailer & message on phone. TRIED to return online but the system kept wanting me to return a truck nit trailer. Called customer service & on hold for over 10 minutes.
Craig NWe rented a truck a month in advance a mile from our house. When we went to get truck we had to drive an hour and a half out of our way. They did not pay for our gas or give us a discount. They gave us an extra day and a 100 miles extra. I informed them we didnt need extra days and had more than enough miles. The woman on the phone basically told me take it or leave it. If it wasnt moving day for us I would have told her to stick it. We was given a new truck that ran good. It was dirty in the hauling area. They charged us way to much and put us goimg to the wrong state. Then tried to charge us an additional almost $400 00. I will never use Uhaul again or recommend them to anyone. I will say the guys at Clifton & Company was very helpful and got the extra charges dropped. Thank you guys for making an awful experience a little better.
Dana SThe guy who hooked up trailer didn't check lights or he would have noticed it wasn't plugged in to trailer. The plug to car was attached but not the connection to trailer, he took a photo of it so if you look at photo you will see it isn't connected. I drove around Minot for a few hours with out lights, someone pointed it to me later on. Ensure the guys follow all the steps
john sTruck had trash in it covered in snow not prepared for pick up. Had to delay my move 8 hours because the truck wasn’t at the correct location and there was no tow dolly at this location and had to drive back at forth to get my car before I could move. Had to cancel movers with non refundable payment because of the delay. No sympathy or anything.
Matthew MMake sure you have some closer to where the person wanted to pick up
Randall MWhen someone reserves online and specifies a location for pickup, verify the equipment will be there or do not allow the consumer to complete the reservation. Don’t let consumers assume they have the location of their choice and then change it only days before pickup. Not good service.
Tim BHappy with the drop off location
CARLOS SFinding the previous renters gun safe under the passenger seat, was kind of a big surprise. Not something I would expect to find in a rental.
JOSHUA Cprovide a spare tire. provide a more user friendly roadside assistance program
JOHN NTry to have rentals in the location they are renting from. After driving 1178 miles to move my daughter to my home, we had to drive an additional 80 miles to pick up our rental. Upon pick up the paperwork said the tank was at 1/2. When we started to take off it was between 1/4 & 1/2 of a tank. Moving is already an inconvenience and time consuming. But this was more frustrating overall. Then I called to check on pricing to rent an auto transport for my daughter's car since i Already had a 20' truck thinking it would be less stress for the move. I was quoted over $600 for the trailer. It cost me less to fill the gas tank in her car for the move. At this point, I will not use Uhaul services again or refer anyone to this company.
AMANDA MNothing, they were excellent to deal with.
MARK GHorrible. My reserved truck wasn’t ready and we had to drive 3 hours to get the wrong truck.
Hannah DGive details about the billing process. How it has to be a debit card from an actual bank account.If you pay cash its 100 bucks more for security purposes. Other than that everyone was kind and very friendly
Kyle KIt was very unexpected to pick up the trailer in Bottineau, which meant and extra 200 miles of driving. The current shortage of availability was certainly a surprize, and the call to visit about "options" was not helpful, the message sent should have been more direct.
JASON SI requested insurance for peice of mind with the trailer I rented and ended up paying $25.oo for the lowest insurance available. I feel that this option of insurance is Overpriced and is taking advantage of customers who want coverage whillst usinng your triailers. I have used Uhaul trailers in the USA and Canada and I was shocked at the price and level of coverage. We were told to ensure rented trailer was cleaned out upon return or we would be charged a fee by Uhaul-how brazen this was. We had to clean the trailer before placing our property inside.
OLIVER CTowing everything was great the whole way, had a small leak called they were out there when they saithey would be
Belle SThe location did fine it was the fact I needed to drive 1-1/2 hours to get it.
ASHLEY NTrailer was covered in wet mowed grass and had to hook up myself
Andrew PVisually checking the van at the time of return -- along with refunding us for not getting 6 moving pads, right when we returned the van.
MICHAEL DThe gentleman working ended up being very helpful. The trailer hitch was full of ice and snow and he worked to get it unhooked on a very cold day.
NOLYN FNo trouble here either. All is good.
CRAIG PN/A
ALAN WEverything was satisfactory
Johnny VLoved the experience! My wife picked up the trailer, and the owner was kind enough to hook the trailer up for her!
Tyler HVery nice and friendly
JUSTIN N