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Carrie Smith
Customer Reviews for Auto Dreams Group Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good.
Manuel BarahonaN/a
Raven FuentesVery helpful
Kim WalkerImprove the App. It took 40 months to check in .
Holly DepolitoWould have liked to pick up the equipment a bit closer to my home. I had to.drive 25 miles to pick up the equipment. It was very Inconvenient. The equipment was available much later than I had expected. Bad rental this time
Willy ReuleGood customer service goes a long way. This place is lacking the basic customer service skills.
Charles McintoshReturned after hours so didn't deal with people delt with the asphalt parking lot
Adam GultzThe gentlemen at the uhaul spot told me not to worry about anything and it was a flat rate no matter what!!! He also told me the truck was a shit box and didn’t matter if I hit anything or not!! I did not hit anything but fact of the matter is, he should have never said any of that stuff to me and he could have been a little more professional about things and also explained the contract to me!!! Over all the service was poor and I will never recommend anyone to rent a uhaul from this company!!!
Sebrina AlessandraTook over a hour to return and I had five guys waiting there well I was paying totals over $300 so don't go to U-Haul
Kyle MoonExcellent service!
Tom Brunnellfriendly service all around!!
edmund jI have Verizon and there’s no cellular service, and in order to check in it took me about an hour to finally get the code for the truck, i was able to call u-haul and the lady couldn’t give me the combo over the phone and just kept telling me it’s my service and that there’s nothing she could do to help me,I had to go to the laundromat across the street to try get some service, I searched for Wi-Fi but all available Wi-Fi was locked. When I returned the truck I had the same problem and u-haul tried to charge me $10.00 to clean the truck. It was overall the worst experience ever. I would never use that location ever again.
Russell BergmanAll good
Michael SmithThe sign in process is a complete waste of time. I made a reservation weeks in advance. Had to complete it again. Not user friendly.
KATHLEEN SARRONot be rude to the costumer or charge double .
Jeffrey QuickThe manager was nasty and acted like we was not there. This was the first time renting from UHaul and the last time. Totally horrible. I was told one thing and then not true after several calls. Not good
Michael OSullivanI did not receive notification that this location would be closed on the day of pick-up. I spent approximately 45 minutes on the phone with U-Haul trying to convert my reservation to a Truck Share pick-up because my reservation was over the counter only. Pick up was an utter nightmare.
Courtney McMillianUhaul should not advertise trucks are available for rent at a particular location and then switch the pickup location to a completely different location which is an HOUR away from my original pickup location. This caused me a lot of inconvenience and customer service did NOTHING to make this fair.
Vernon AteaseI booked 2 dozen furniture pads and this location had none. I wish I knew this prior to pick up so I could have tried to obtain them somewhere else.
Joseph BilottoI think that these mission his license should be done before pickup because it delayed my pickup but everything was smooth.
Elvin VidalPut a bunk in the back like the truckers have so they can rest in the truck
amanda brownThere is NO INTERNET at this site
TIMOTHYF MCKENNAThe owner is very professional and respectful, and plus kind
EARLYJ RUDOLPHFast and easy pickup!
TOMMIEVICTORIA PARKERThe flooring of the truck was all dirt and spiders.. I had to sweep it first before we loaded our clean laundry.. All trucks must be cleaned right after someone used it..
GLENN HARVEYDE C GAMBOADrop off was quick and simple. Everything was good.
EDWARDJ CARRI reserved a 26 ft truck…was told day before my move that they had none even after looking over 100 miles…was offered a 10 ft truck…they finally found a 20 foot truck over an hour away that I had to take out of desperation. Now I have to make at least one additional trip over 750 miles each way to get my remaining belongings that would have fit in truck I reserved. Truck was dirty. The wait times on the 800 numbers were extensive and on at least two occasions it hung up on me after the wait. One time when I got through, the person couldn’t hear me. I am beyond frustrated, wife upset. Horrible experience.
David Niedzielskieverything was good with the process
Anna WilliamsAwful pick up experience. Uhaul changed my pickup location and did not change the address on the account. Only indication I had was a voicemail requesting a callback the day before to discuss pick up. That's it. No indication that the pickup location was going to be changed. Everyone knows how hectic moving can be, especially the day before the move. Because of the change, I lost an hour of my move in time at my new place not to mention the additional gas I paid to get to and from the pick up location with my person car. This is the first time I used uhaul, and it will be my last.
Rajesh ShahQuick and easy no fuss. Exactly what I needed on a. busy day! Thank you!
MARKCHARLES BOTTINGThe top of the truck had a leak in it and many of our box’s that had clothes in them were soaking wet!
JAMESW FROSTWhen your customer narrowly escapes being killed while using your equipment, it may be advisable to NOT call them the next day to tell them you are charging them a deductible. Additionally, when you use the word "Guarantee " in regards to your reservations, it would be helpful if you understood the word. It has a very specific meaning. Its not case-sensitive.
Joseph BetschI don’t like doing everything on my phone and not a person it’s not convenient and there was only 2 trucks available and I took truck back earlier but still charged I even spoke to uhaul they did nothing not happy with there and attitude as well maybe I will try enterprise or Something else
Deborah RedmanReservation online and pickup/dropoff was very easy. Thank you. Steven Brinkman
STEVENMICHAEL BRINKMANThe self-service using my cell phone was incredibly simple.
Hillary SouthardI stopped by spur of the moment and needed a van immediately. This facility fully accommodated me and I was able to complete my task that afternoon. I was very appreciative. Would definitely use again and have already recommended to others. Thank you.
Jennifer SchalhoubThere is nothing to do to improve this facility. They were very informative kind and understanding . They went above and beyond to make sure that I was happy. THANK YOU! I'm going to use this facility for my next rental and tell everyone I know about them. There is one thing that you can do is pay them more $ money for their work....
Nicholas WoloszynowskiExcellent customer service and very attentive to the customers needs. We will definitely rent from here again.
Angel SerranoTruck should have more than 1/8 of a tank of gas. Rental vehicle should be what the customer requested. Brakes, air pressure in tires in all fluids should be checked.
robert stafHave a better way to turn in the truck and park
Casandra CarreroHeavy construction in front on the store.
Larry BarnesEfficient friendly service
STEVEN TREMAINN/A
IAN BRENNANThankfully, there was a person at the location. i had rented the vehicle using the Uhaul 24/7 App, but it did not work. If I had tried to pick up the vehicle with the place closed, I would not have been successful. Fix the system please.
David Jonestodo exelente . Gracias
perdo pazThey said because they didn't have the 10 footer I wanted they would substitute with the 15 footer for the same price as the 10 footer truck for $19.95 When the Bill Came i was Charged Regular Price of $29.95. When I called up to address the issue I was told theirs nothing they could do about the price difference, and to call cooperate, Which I did. I was advised that someone would get back to me in 3-5 business days regarding my refund amount for the difference. This has been a Very Bad Experience for me. On a Scale of 1-10 I Would have to give a 4 Rating.
Cheyann DenisFriendly and prompt service
Robert BliefernichGreat customer service!
Jason FeeseTruck was not clean and seemed to have some mechanical issues.
Kathleen CancelinoI had a reservation for a 15' truck and was called 5 minutes prior to my reservation pickup time and told the 15' truck was not available. This caused me to reserve a 10' truck at another location. Also causing me extra trips with a smaller truck. Therefore I don't think my mileage fees for extra miles should be charged to me.
Henry BuschThe man that sots behind the first fesk as you walk in the door was extremely nasty. He was pissed off as the hitch was mot onthe right ball and the pull in wasnt attached. He was ranting about how it was cold and raining out. Stated if i had the hitch inspected in Maine ther should hace had it all ready to go. I have never had such poor custlmer servicd ot had een treated so poorly. He shoukd not be working with customeers. I was crying by time we left the facility. Then they put he hictch on the smallest ball, which it poop off hitch while driving. We could have been kiiled. Wouldn't recommend any rent from this uhaul rental place, as the giy has anger issues. Be professional and kind to customers.
Yvette PaulisonGreat service
DAVE GUSCICKNo complaints. Everything went very smoothly and Ed was a pleasure to deal with. I look forward to doing business again!
Peter LiskerReturn process and location were great. Absolute pleasure to work with Ed at this location.
Joseph Hayes