The location was normally closed when we dropped off the trailer but a gentleman working there was working late and took care of us returning the trailer after working hours. Super nice guy!
Ron Knight
Customer Reviews for Auman Motor Co LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice people, had the truck ready and got us going quickly.
Kathleen AyscueThe service was on the one. Thanks so much for helping my family.
Tammy SpearsVery professional, courteous and friendly. I wouldn’t use anyone else. Made me feel like family. Pricing was spot on! They were a blessing from God for my family. I recommend these folk’s to anyone looking to move or relocate!
Anna TimmermanThe man took more money than he should we really got played
John McManusLocation was very convenient. Plenty of trucks to choose from. Customer service was great. Only took minutes for the rental.. Will definitely keep them on my radar
Saundra TalleyAbsolutely nothing All Good 🙂.
Michael KearseIn and out quick. Excellent customer service.
BYRON FORRESTGreat location and professional staff who were very courteous and helpful.
ALAN MCHENRYNo comment
Daniel ParisVery professional staff
ELLIS WILLIAMSGig
Fahad KhanFaster credit difference paid back
Demetrius MarshallVery friendly and helpful glad I got to meet them
Fred Bannerthe tail lights for the trailer did not work.
Lindsay GypinFriend and helpful staff
Dean SchimmentiNA
Kathy PickettExcellent
Ahmed TahirkheliWe were told my multiple Uhaul employees that the truck was dock height which it was not. This was our first time renting a box truck so we relied on the information from the employees. I advised multiple times that it must be dock height. This caused us to have to physically load and unload 9 pallets by hand. This is why we had to keep the truck for additional days. I have called and explained the issues on two occasions and the supervisor has never called me back. Also, I have been billed for dolleys that we did not request or use. This appears to be a scam and I will never do business with Uhaul gain. This has cost my small business a lot of extra expense and noone at Uhaul will own the mistake.
Jeffrey SmithFriendly, helpful staff. Flexible hours. Great experience!!
Patricia LankfordI ordered a utility dolly and 10 furniture pads, neither of which came with the truck. When I disputed the charges I was informed someone from U-Haul would reach out the next day. Nobody ever did and I was charged for stuff I didn’t get.
Laura BurnsCan’t think of anything. At this location, Tim was great - an excellent representative for U-haul. From a corporate perspective, I received a call to redirect me when a trailer was not available at the originally assigned location - which was greatly appreciated and which worked very well.
Bob McKeeHad to ask for help to load the trailer onto my hitch. It is pretty heavy and the lady helping me with the paperwork made no attempt to call for help until I finally asked if someone could help me lift it.
Mauri AndersonConfirmation email said pick up at Auman Motor Company. Called them. They had no reservation for me. Canceled due to poor communication and poor service. Searching for alternative company to do business with. Thanks alot.
JEFFREY WHITEHEADFree rentals‼️👍✔️
CHRISTOPHER HALLGreat Place
TIMOTHY AUMANThe owner of the business was very rude and sketchy.
Micheala WarnerGreat Folks
TIMOTHY AUMANExcellent customer service
BYRON FORRESTGreat dealer
Byron ForrestEverything was great, thank you.
Corey WilliamsGreat Folks
Tim AumanVery pleasant and helpful. Tim helped me determine what size trailer I needed and it was perfect. Took about 15 minutes to complete the paperwork and I was on my way. Thank you Tim and Terri for taking such good care of me. Would highly recommend Auman Motors!
Tammy HarbOwner had no clue how to change my drop off location
Carl GromatzkyMy experience with uhaul was horrible , I reserved a truck 3 days before my move out of state and planned everything around it , day before my move they wanted me to drive an hour out of my way to pick up the truck ....this was totally not what I asked for . It literally took me all day to find another uhaul in my area to work with me then it cost me an additional $80 which I should not have had to pay for because of the inconvenience of uhaul messing my reservation up....I will not use this company again .
Shane LanceLocation was closed when I dropped off my vehicle. So if maybe you all provide instuctions somewhere around to instruct how to properly drop of the u-haul. The call center was closed so I had to go through customer care. Not a bad experience the location was kinda underwhelming but not bad. Thanks for everything U-Haul. Great experience everytime all the time.
Kennon FairleyThe owner was nice and friendly
Tim AumanFriendly staff
Katie Welchel