Customer Reviews for Aubuchon Hardware
(U-Haul Neighborhood Dealer)

Rating:

5.0

I tried using the mobile app to return the truck, but although the app indicated my return was successful, when I checked uhaul.com the next morning, it still showed I had it. I phoned Aubuchon and they quickly resolved things.

Rating:

5.0

The one and only complaint. I could have used a trailer jack to support the trailer while loading and unloading.

Rating:

1.0

I rented a truck for a short trip. I needed to move something from Vergennes, VT to Hyde Park, VT. The closest rental facility to Vergennes that was on the way was in North Ferrisburgh, VT. However, they didn't have the right size vehicle(s). So, I needed to rent it from Williston, VT, which was further away and added miles to the overall trip. I then wanted to return the truck to Morrsiville, VT which was the closest facility to my house in Hyde Park. However, UHaul would not let me return the truck there, but instead I had to drive it further away to Jeffersonville, VT to return it. This added even more miles. The online rental only allowed me 51 miles for the total trip. When I rented the truck in Williston I told the employee (Charlie H.) that that would not be enough miles and to add 49 miles to the trip, which he charged me for on the total bill at that time. My online quote was for $180 which included the $16 insurance. I then paid a total of $249 in Williston after I upped the miles to 100. When the contract was printed, however, Charlie H. someone subtracted miles from my original trip and I now was only allotted 32. I told him that was unacceptable but he assured me it was right in the system and that I had 100 miles for the trip and would not be charged for the additional miles up to 100. However, on dropping off the truck in Jeffersonville I was then billed an additional $68 for additional miles used. I immediately called customer service and spoke with Michael Taylor. Who, after I explained this entire situation to him, said he was sending my issue to 'management' who would contact me ASAP. That was Saturday. It is now Monday evening and I have not heard from 'management' regarding this issue and I still have been billed $317 for a trip that was originally quoted as costing $180. I am VERY displeased with the service and treatment.

Rating:

5.0

Friendly staff. Good location. Easy transaction

Rating:

5.0

The whole process of trying to reserve the truck for more than one day was a shit show. The local people are good but the 1800 uhaul and website are terrible. I had to drive to the location to rent the truck. The truck was available for the days we needed it but the website and people on the phone wouldn’t allow the rental.

Rating:

3.0

It was not convenient for my move

Rating:

2.0

Nice person on-site, but extremely slow pickup process. More importantly, for contract #94763229 I have several complaints (1) I was charged 2 day rental of the vehicle, dolly and blankets when I only had them 1 day, (2) the pickup location was changed from the "guaranteed" location the morning of pickup, when I was preparing from the move and did not have access or coverage for my phone, and (3) the truck size was changed from a 15 ft truck to a 20 ft truck, which vastly complicated parking and slowed loading substantially while in the Boston area. I contacted UHC of Western MA and VT and the representative was polite but completely unsympathetic and bluntly refused to submit my request for compensation and seemed uninterested in whether I would ever use U-Haul again which I consider poor customer service.

Rating:

4.0

The vehicle wasn't clean, but this didn't really matter. It wasn't so dirty that it had any negligible impact on what I needed to do. It ran well, and had no mechanical problems. From check-out to return, it was a smooth experience.

Rating:

5.0

more available inventory.

Rating:

1.0

Mislead on pricing and location. Sucked. Do not recommend

Rating:

1.0

Uhaul reported that this store opened at 7am. It didn't open until 7:30. They also said that it would be contactless pick up, which it wasn't so I had to wait until the store opened to pick up the truck. I was notified the night before pickup of a location change and had to drive 30 miles out of my way to pick up the truck and then they charged me for those miles.

Rating:

2.0

Not enough employees knew how to rent a truck. The one guy who did had weak customer service skills.

Rating:

3.0

Confirming phone call a couple days before the pickup would be helpful

Rating:

5.0

No improvements, all went smooth.

Rating:

2.0

When we picked up the truck on Friday morning, my husband was asked to return the truck with the same amount of fuel as when we picked it up. It was slightly below a 1/4 tank. My husband added enough gas to be at the same level. But, we were charged a $30.25 fuel fee for six gallons of gas. ??? The lady checking us back in did not seem to know what she was doing and said nothing about the fuel fee. The man who originally checked out the truck to us, was not there in the afternoon. None of his employees seemed to know how to check Uhaul trucks back in. I love this hardware store but will not be using their Uhaul services again.

Rating:

5.0

Vert easy return

Rating:

5.0

Fred went above and beyond my expectations. Fred hooked up the trailer and safety chains and electric cable, he tested the lights, loaded the moving blankets and dolly, and was friendly and professional beginning to end. I expected non of the great service provided due to my previous experiences renting moving equipment from other moving companies. Great experience, great price!

Rating:

5.0

Very easy drop off

Rating:

5.0

Rental process was straightforward, auto transport trailer worked great. Already planning next car move.

Rating:

1.0

Look at the uhaul and give you a return receipt and confirm return.

Rating:

3.0

The assistant manager was excellent -- helped me immediately.

Rating:

1.0

The first location I went to didn’t have my uhaul and I had to drive an extra hour and a half and was charged for it

Rating:

5.0

Fred was very helpful!

Rating:

5.0

Had great tires also

Rating:

2.0

All the U-Haul trained staff had quit. I had to wait almost an hour to get the truck. Please train the aubuchon staff and provide the technical and computer support they need. Maybe you need to provide higher wages.

Rating:

1.0

Agent never showed up and I waited an hour and a half to get the rental.

Rating:

3.0

Make the space where Equiptment is dropped off and picked up accessible. I had to back a trailer through a maze of pallets, and unhooked and dropped the Equiptment on my own. I was told to find a space.

Rating:

3.0

Terrible experience with uhaul itself. Had ys drive 24 miles to fet the truck, didn't tell us rgat until tge dat before pick up. Total mess up of the moving plans. I wouldn't recommend rhem at all!!

Rating:

5.0

Don't trust U-Haul's reservations.

Rating:

3.0

We had a Very cumbersome and difficult process to pick up the vehicle. It Took an hour from our Arrival to when we were finally able to leave. This was due to the online process of getting “approved” by U-Haul. It’s a poor process. The tires on that vehicle are dangerously bald.

Rating:

5.0

Nothing that I can think of ... thanks!

Rating:

3.0

I dropped the truck off and told them that the tires suck and they said that they were universal- all the tires suck.

Rating:

2.0

There was no jack stand on the trailer which was very inconvenient It was a very slow process to check out, it was done over the woman’s cell phone while talking to her boss to make it work. It should be in the stores system.

Rating:

4.0

Ironically they had an the same trailer type which appeared nearly new compared to that rented in Chicago.

Rating:

1.0

Not only was the truck not ready for me, the cab was filthy and the box had NOT been swept out. It seemed like I was bothering the manager, as he gave me no customer service.

Rating:

1.0

I was charged for extra days that I had the trailer back on the lot. I was not called to be notified I was having my card processed for felonious extra charges and that simply is not how good business is done.

Rating:

1.0

Drop off location needs training on new procedures.

Rating:

2.0

When I called to inquire they were rude and would not give me any information. They told me to just go online. After reserving online they changed my days and mileage without mentioning it which ended up costing me an extra $150. Would not recommend to anyone.

Rating:

2.0

Do not allow someone to be able to request a truck that will not be at the location. I was supposed to pick up in Burlington and then got a call 2 days prior to my move and was told the truck I need will not be there. I had to drive 40 minutes away to get the truck I needed using my own vehicle and was not reimbursed for gas or time to do so. Tried to call and get some kind of reimbursement was on the phone for a half hour and no one could help me so I hung up. Not impressed with the customer service at all!!!!

Rating:

3.0

The invoice I was sent the day after my rental has a price listed approximately $10 less than what I was actually charged. That charge is still listed as "pending" when I check my online banking so I don't know if that will change or not, but it's a little confusing.

Rating:

1.0

They told me the tank was full, yet it was below 3/4. When they sent me the bill, they overcharged me for over 200 miles. I tried sorting it out with uhaul but they weren't very helpful. That's what you get for trusting the guy at the hardware store and not verifying mileage. I will be disputing the charge with my bank and will never rent uhaul again.

Rating:

1.0

The place that I was getting the U-haul from the customer service was poor. They didn't know how to do the U-haul paperwork. The manager was on a conference call and when he was done. He never help me or the other customer that was there for a pick up either. The customer had a pick up time for 8 and Mine was for 9. The cashier that were there were rude when I asked her what was going on about someone coming to do it. I told them that I need to get back because I had to buried my boyfriend and move right after the services. I will not recommend anyone to use that U-haul place again. I waa crying when I was waiting because they didn't know how do paperwork and never told me what was happening.

Rating:

5.0

Bar code the equipment so that only scanning is required to pickup and drop off

Rating:

3.0

Missing trailer harness, and could not explain my bill to me.

Rating:

3.0

I would appreciate if the manager helping me wore his face mask as the store requires.

Rating:

5.0

The truck I reserved was at the location I selected and ready, however the online process did not work. Thankfully there was someone there who could help. He was knowledgeable and very professional. I’ve run into problems before with the whole online process before and it needs improvement.

Rating:

2.0

The location i picked from only allowed you to pick up your truck by using the glitchy, customer unfriendly 24/7 app. The truck it assigned me was blocked in. The key was not in the lock box so I had to go into the hardware store it was at to retrieve my key. The guy in the store was more then friendly, but he had no idea about my reservation and couldn't find it in his little app.(Which is all he had to go off of.) Once I got the truck I noticed the gas was only half a tank, and there was no furniture dolly which I had ordered and got charged for. I went back into the store and the clerk simply said that they don't carry them and that he couldn't figure out how to reimburse me, so I should call Uhaul.

Rating:

2.0

it was pretty sticky around the cup holder area, had to wipe it down with some cleaner towels. my issues were with customer service in general, they told me i was confirmed for pickup in burlington but changed it the night before to the jeffersonville location which was 45 minutes away. they also couldn’t keep track of my pickup status verbally so i had to download the app last minute to finalize everything. i prefer doing things over the phone but i ended up having to do things through the app in order to make sense of it all, nobody seemed to know what was going on with my order. i’ve used uhaul a bunch and had no problems, this was just not my favorite experience.

Rating:

4.0

I had no issues with the truck or location. Trying to use the app to get everything is a huge pain in the ass. Fix the app and everything will be great

Rating:

4.0

The trailer that we reserved we were unable to get when we arrived because it was frozen into the ground. Consequently we had to pay more for a larger trailer & the amount we were charged was more than we were quoted. The rental location needs to make sure the vehicle is properly prepared & ready to travel at the scheduled time.

Rating:

5.0

The agent at my pickup location was very accommodating. I was not able to make the pickup by end of day Thur. He hadn't planned to work on Fri but he came in early (630) to ensure I was able to make my move. He was excellent to work with. As I returned the trailer the following morning in DE before work hours I didn't have an interaction with anyone. The turn in website seemed to be easy to navigate. The question about the trailer bring cleaned, I feel needs to be clearer. I only had access to cleaning the inside, which I did. There was no place that I saw ie, car wash to clean the outside. I also hadn't heard of a requirement for running rented equipment through a carwash before it's turned in. The trailer I had was easy to load and unload. I would recommend the service to friends and family in the future.

Rating:

1.0

Made the reservation more then 5 days prior to pick up. when received the confirmation email clicked on number to confirm and it wasn't even that location. Finally got the location and confirmed reservation. When i showed up they did not have the supplies needed to move that were pre- ordered because"this location doesn't carry these items". Isn't that why you pre order the items? they mentioned i could go to a store 30 miles from this location??? the staff was very un knowledgeable when asking about tolls, i wanted to add another driver and information on the insurance that was purchased. He did not walk the truck with me to note any damage. the back of the truck was swept and the cab was very dirty. Drivers side back tire was soft and when asked (cause the truck was empty at the time) the response was it's fine!!! Ended up stopping at another location in New Jersey where they filled the tire with air as it was down almost 20 PSI's. After unloading the truck noticed that the "Attic" had a leak and water had pooled under some of the electronics??

Rating:

5.0

Can't think of anything.

Rating:

5.0

I had no problems everything went great.