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LEAH A
Customer Reviews for Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The only thing that upset me was that I ordered two packages of blankets for moving. I was not given those blankets due to the fact that they said they didn't have any but when I ordered them to be with my pick up, they should've been there and that was very disappointing, and even though I didn't get charged after the fact, it was still hard for my movers to move the stuff without the appropriate stuff that I Asked for so that was a disappointment.
Lisa bEasy to pick up and drop off.
Susan CAwesome customer service Everyone is familiar with the rental process Joe really helped me out with this rental!
JOHN OThe store employees were fabulous, the truck was fine, the mobile app and experience was horrible to say the least. We were supposed to pick the truck up Sunday to move with the app, and it would not work (on a new phone) so we literally had to change all plans and wait until the next day for s store clerk to check us in. They also had issues with the app. The user experience of the app is hands down the worst I have experienced in years.
SEAN LYour Website is absolutely useless. It never works and I have tried to use it at various locations. Fortunately the staff at the locations are great and always help you out but you can forget about "self" check-in/check out" and god help you if you show up after hours when a location is closed. Shut it down, fix it and rerelease it, it's worse than JetBlue which is at zero stars.
STEPHEN DReserved truck at Hudson location. No one there to check in, forced to go to Stow location. Wasted time, Major inconvenience.
DANIEL MGreat location, great service, and there were several sizes of trucks to choose from. All went very smoothly.
judy nTruck was left with less than 1/4 tank of gas. Needed to fill up right away. Left it with 3/4 tank and no credit provided
DREW LOverall, the process was pretty smotty. I did need to call the main number to reserve the vehicle for the location to pick it up.
ANDREW BExcellent friendly customer service. Would not hesitate to go there again. Wonderful experience!
CHARES SNothing - pickup was easy and the van was exactly as described
SARAH SEasy pickup and drop off
Matthew SThe app was a little clunky. Trying to get confirmation on mileage that I started with was complicated if not impossible. But the staff at the location was superb. Went beyond to make me a satisfied customer.
Larison JI had difficulties with the UHaul App at both pick up and drop off. It kept kicking me off but wouldn't allow me to return to where I was at. I had to use the online chat each time to finish. That was a bit frustrating.
TAMARA RThe truck was clean but there were issues with being able to adjust the seat front to back, the emergency brake release and most importantly, the brakes themselves. I passed all this onto the guy I returned it to.
chris sStaff was great and the check out/check in process was easy and seamless.
Marcus SCheck engine light came on and the right front brake would stick. Not a very great experience
Carlos FI was assisted by somebody who hadn't processed rentals previously. I was not prompted to check my phone for UHaul communications before I left with the vehicle. I also found out later that I was charged for rental protection that I declined when I submitted my reservation. Lastly, I was charged for 2 gallons of gasoline when I drove only 12 miles and added 2 gallons to the tank on my own. Otherwise, clean location with friendly staff. Will return as needed.
DANIEL CNo comment
Lawrence DThe brake made me nervous because you had to really had to press hard to ensure it would come to a complete stop. It was as if someone used the van prior and rode the the brake line down. The only other issue was the shifter had issues as it was almost stuck at times. Aside from the issues from the vehicle and the smell of the van. The service at the pickup and drop off location was incredible.
Anabelle DVery friendly people at Aubuchon. Super convenient location and overall renting process.
Kateland HWe had a one way rental so picked this site because it was close to our home. It was easy to find. When we picked up the truck there was no one site to help (just via phone), so I went through the same app to drop off, not realizing the hardware store staff could help. The staff took care of the return in minutes, I should had gone there first and not wasted my time with the app (photos were still uploading!).
Kristin Cthe back up camera and dashboard screen was smashed and therefor not working, the passenger seat belt alarm/sensor was working correctly and "rang" the entire 250 miles.
David BThe back up camera had been smashed - I told the attendant and he said yea I know, there was nothing he could do about it. Once I left and picked up a helper the seatbelt icon flashed and beeped the entire 5 hours I was driving. We both had our seatbelts fastened, obviously a malfunction on the passenger side. I would appreciate a discount for the stress caused by the incessant beeping.
Brenda CI had a hard time finding the drop box.
Christina HVehicle condition was very bad.
ramesh pI booked on app, paid, etc. I still had to wait for verification at pickup. The app doesn't seem to save much time.
ANDREW SEverything was very smooth at pick-up and drop off.
Charles GThis is just like uHaul, Make the survey all about the location and not them. The location was great, in fact they were able to finalize the process when your &$*&% app didn't work, as usual. Basically it was everything you would expect from uHaul. 45 minutes to do something that should have taken 5. Plus the 30 minutes to read all the threats of how they're going to charge you a fee for this and that. Thank you for "choosing" uhaul, like anyone has a choice.
Dale RMuito bom
Matheus ACustomer service was polite and most helpful
Lovelle SOver all it was a good experience. I do have questions regarding two charges that I wasn't expecting. I did have the truck overnight but used it for less then 24 hours but got charged the rental rate times two. I only drove the truck for 16 miles and got charged for 4 gallons which is pretty poor gas mileage at 4 miles per gallon. The fuel gage hardly moved if at all. Minor stuff but questionable.
PETER HGreat experience! Would definitely use them again!!
Alicia CThere was a tire sensor warning saying the tire was low even after the slow leaking tire was replaced, that Uhaul has yet to fix, according to the store employee. The tire seemed OK thankfully. Good guys there.
Peter SPleasure to do business with, very accommodating and friendly!
Peter SThis location went above and beyond. I had a contract to return here and when I arrived U-HAUL Cotporate informed me I was going to have to return to another location 30 minutes away because this location had too many trucks. I explained I do not work For U-haul. The Stow location stepped in a confirmed they were happy to accept the vehicle. I am a fairly frequent user and the two locations provide excellent service, but my experience with U-HAUL corporate makes me think twice about using these services in future. Marsha Beatrice, Esq.
Marsha BI check in on the App to save time. But still had to go through it in store.
shimon b.My truck was ready upon arrival and the time spent checking in and returning was minimal!!!
John FCheck windshield washer fluid before renting out the truck. Ours was completely out. Potentially dangerous. Experience check in and out was easy.
HOWARD LTire light was on. Renter did not check for damage, or milage, or gas level upon return while I was there, which makes me concerned that I might be hit with charges later. All went well. Would rent again.
Thomas TOn-Line experience could be easier...
William LThere was damage on the van that I had to point out to someone prior to driving off with it. Also the photos of the van used on your website were incorrect. I had no issues with the location, but your website could be streamlined to make the process quicker. It was lagging quite a bit and I feel you could put many of the up sale options on one page instead of barraging the customer with options they do need.
Kristin GEverything was great!
WILLIAM AI used the on-line pickup and drop off. The App crashed 4 times after I had taken the photos and the whole process took about 20 mins to pick up and over 30 mins to drop off. Really, really frustrating. The truck was ok - old and the interior was not very clean. The windshield jets did not work, and screen was dirty. I have always been happy with U haul but disappointed this time.
Ivan CStaff was great
CLARISSA Vthank you... rates could be a bit lower...as well as insurance... Thank you for your help.
Peter MNada
PETER KDriver Seat Could Not move. Back, because it hit wall behind it. my keens were pinned at the bottom of the dash, which it made it hard get a position on the gas pedal and break. Plus, the truck knees a step to get in.
Paul NMake sure that the employee's don't charge customers twice for one rental.
Carmen BThe truck was OK. But I ordered rental of 10 protective mats to protect our move. They did not have them when I arrived. The excuse was that the person before me didn't return them, was the explanation. There was no accommodation except for removal of the 10-dollar rental charge. So, I had to pack lighter in the van, use boxes to support the furniture so it didn't scratch, drive very slowly to avoid bumps, and make two trips as a single-trip arrangement wouldn't allow closer packing. In the end, I paid an extra 90 dollars for overtime, and returned the van after my intended 1-day move. So not very happy. Next time I will try Ryder, Enterprise, or one of the car rental companies, many of which provide vans.
Stewart SGreat experience renting from this small town location. Friendly, fast and very helpful!
Amal AEach time I reserved online from UHAUL they never have the truck. What's the point of running a business! This time I was charged extra mile. I reserved a truck 15 minutes from my house so I can Uber there but you guys only have 1 available and that's 1hrs for me to pick up the truck and another hour to get to my first destination. My mileage should be 30 miles one way for me but I have to pick up the truck an hour away. I even reserved a dolly but none in stock too. I can't believe I was charged an extra 36mils when it was uhaul mistake that they didn't have the truck at the location I pick online . D your job right Uhaul! This is people live
Pheap PThe Van was on time spotless and the service super courteous! Thank you ! Lauren Bradbury San Francisco
lauren BThe rental location and staff were great, and the van was clean. The gas tank sensor was malfunctioning, which I discovered while attempting to fill up. A kind stranger at the station helped me fill up using a portable tank. Not convenient!
elizabeth tcheck in process was a hassle - should enter this identification info in advance at the time of reservation on a computer rather than standing in the parking lot trying to do it all on the phone
Susan BThey were a little slow but it was a holiday and only two people working. Not their fault.
Michael MAubuchon in Stow was excellent. However, my rental experience overall was poor. An online reservation made with equipment confirmed at U-Haul Central Street in Leominster, resulted in no equipment upon arriving for pick-up. The reservation for specific equipment was ignored by staff, and the reserved equipment rented to a walk-in.
Michael KI ordered an appliance dolly and it did not come with it. It was a easily refunded yes, but then I needed to suddenly move a washer and dryer without a dolly. Secondly, there was something wrong with the gas tank. It would only take 1 second of gas at a time before it shut off the pump. It took 15 minutes to pump 4 gallons of gas. Previous reviews online reported the same.
Golden BStaff was rude, I was charged a much higher price and the truck cab and back were covered in dirt. Gas tank was not full.
John MWhen picking up van, it took awhile for them to figure out how to put info into the computer. But it's a newish UHaul location, so maybe that's why. Otherwise, everything was fine. The van was comfortable. There was ac. The back where we put the furniture seemed clean. No complaints.
judy bGood service, guy was very helpful
David WWe were overcharged and have no recourse because we didn't take a picture of the odometer. The van wasn't checked in when we got there even though we had a 9am reservation-we weee stick waiting for thirty minutes while the van was checked in from the day before-making us late. Also-no one in the store could initially help us, we had to wait for the one person who does uhual transactions to be able to come to the desk-also adding to our time waiting. We didn't get the confirmation until after we had driven away-again, the store was rushing to check it in.
Daniel CThe Truck had a horrible smell. It was filthy and the gas tank was too senitive for the pump. T kept shutting off. Filling the tank was exhausting and added 2 hours to my trip
Cartrell WThe team at Aubuchon was great. Too bad U-Haul messed up my reservation! It was originally 4pm-10am so I could deliver furniture to a place that opened at 8:30am. When I picked up the truck, the reservation was changed to an 8am return. I called Aubuchon to ask for a 10am return and was told I would have to pay for another day rental and collision damage, so two days of charges for 16 hours. They said the U-Haul system added the charges and that Aubuchon couldn't change it. When I return the van at 9am, the manager tried to erase the extra charge but could not. My next step is to tell the credit card company to not pay any extra charges.
Chris S