Customer Reviews for Aubuchon Hardware Williamstown
(U-Haul Neighborhood Dealer)

148 reviews

600 Main St   Williamstown, MA 01267

(413) 217-2001

Office Hours

  • Mon–Sat
    7:30 am–6 pm
  • Sunday
    8 am–5 pm
Special Operating Hours
  • 12/24/2023: 8:00 am - 4:00 pm
  • 12/25/2023: Closed
  • 12/31/2023: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(413) 217-2001

600 Main St
Williamstown, MA 01267

Services at this Location:

Office Hours

  • Mon–Sat
    7:30 am–6 pm
  • Sunday
    8 am–5 pm
Special Operating Hours
  • 12/24/2023: 8:00 am - 4:00 pm
  • 12/25/2023: Closed
  • 12/31/2023: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SILVIO B. 
Rating:
5.0

The truck should come with about 20 weight lifters to move all the stuff!!

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Renee J. 
Rating:
5.0

Customer service people at this location were outstanding helping me with the whole process Thank you

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

jennifer L. 
Rating:
2.0

The prices are absolutely outrageous . Almost 200$ for not even four hours with the truck . Was charged for gas even though it was returned exactly where it was at when we received it . Got charged an extra 20$ to drop it off after the place closed even though I had to do all the checkout stuff myself through the app

Erica N. 
Rating:
3.0

Get your services straight. I needed to bring some items from Williamstown to Pittsfield. The guy at the counter in Pittsfield said if I pick up in Williamstown I'd save money going one way. Then the guy in Williamstown said the truck HAD TO BE RETURNED TO HIS STORE. Nonsense cost me in extra mileage and wasted time. I guess I should have stuck with Budget for a rental, at least they're clear about the services they provide. Frankly I want my money back over this blatant false advertising. Not all uhaul offices offer one way.

Michael M. 
Rating:
5.0

Very very friendly people. They were good about it. I lost my AirPods Pro. I called them. They won't look but the back of the truck I had to clean it out. That's my only complaint far is that perfect

Leonard B. 
Rating:
4.0

He tried to resolve the issues stated above but I have not seen my final invoice so I'm not sure if any credits were applied.

Thomas A. 
Rating:
5.0

The salesperson who helped us was wonderful -- nice, helpful, responsive.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Fantastic service from the store employees

Arash Z. 
Rating:
5.0

Very smooth transaction!

Tom O. 
Rating:
5.0

Took a minute but guy found what he needed.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Nothing - awesome

Micah M. 
Rating:
5.0

Great drop-off experience. Glad to have U-haul location so close to us.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

bruce D. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

I entered all my information online in advance and, for once, the person at this location accepted it and didn't make me do everything again which has happened my last several instances with UHaul which has made me wonder why I do it. Service to get hooked up was quick. I had to wait for manager to finish with one customer and then I was treated very well. There was a 4x8 trailer there which I would have preferred, but the website did not list it as available. Would have saved me $4. In the grand scheme of things, no big deal. But if you're looking for feedback, that would help.

Amy M. 
Rating:
2.0

Fix the trucks before rent the. And clean them

Hisham A. 
Rating:
5.0

Excellent customer service. Easiest and friendliest service I've experienced

judy K. 
Rating:
4.0

Customer did not leave a comment.

tim C. 
Rating:
1.0

Rented a truck, no record yet I had the conf #. Told me to call U-Haul they were busy. U-Haul said pickup location would be assigned when it was it was 1 1/2 hours away each direction. Cancelled. Next day received confirmation where we originally rented. Picked it up next day and return was changed to 45 minutes away in the opposite direction of home. Called U-Haul again told our drop off is full and found a drop off in Leominster. That was better. At least the employees were polite, attentive, and very fast in Leominster. So several phone calls, emails, texts later we eventually had a truck. But it was wasted time, energy, and patience. Something has changed. This is not the U-Haul we have always used before. If I need a truck again, we will look for alternative. A huge shoutout to the employees in Leominster.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Vincent R. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

The $14 insurance fee was added even though I declined it.

Robert T. 
Rating:
5.0

The truck was somewhat dirty, crumbs from previous person etc. The passengers side door was unable to open due to front quarter panel and door itself rubbing upon opening. Otherwise the truck worked fine and did exactly what I needed it for. Everyone at the store was very helpful and even noted when I called that the passengers side door had an issue.

Christina S. 
Rating:
5.0

Great location and staff were very pleasant and wonderful to deal with. Easy process

angela M. 
Rating:
5.0

Friendly & helpful staff. Smooth transaction.

Mark P. 
Rating:
5.0

It was great doing business with

Susan D. 
Rating:
5.0

Exceptional service.

John A. 
Rating:
5.0

Great service !!!

john A. 
Rating:
3.0

The location we rented from were amazing people. Uhaul themselves not so much. The truck was clearly out of maintenance. Needs a rebalance, a new driver seat belt, and the headlight was out.

Sierra H. 
Rating:
4.0

Russell was very friendly and helpful when I picked up the truck. I returned it after hours and did the online return process, but then had a hard time finding the lock-box for the key drop-off (turns out it's on the opposite side of the building from where the trucks are.) For some reason I was charged for 3 days instead of 2, and when I called the store the next day, the manager was apologetic but said he couldn't do anything about it on his end, so he gave me the 800 U-Haul phone number, and the customer service rep was very helpful and refunded the extra day's fee after I emailed her a photo of the odometer and gas gauge with the time stamp from the previous night. The truck itself was OK, except the steering wheel and front end shook between 40-50mph.

Jared P. 
Rating:
5.0

All the employees of Aubuchon are very helpful. Russel is my “go to guy”. He's very efficient and friendly.

tina B. 
Rating:
5.0

Truck was dirty and smelled like vomit and the front end shook at 40mph. Fan whistled when running. The truck was in poor working condition.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

ben M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Service was great. Thank you

Rita G. 
Rating:
3.0

Charged me more then what I was supposed to be charged

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

The gentleman we met this morning at Aubuchon was very pleasant 😊

Valerie H. 
Rating:
5.0

This store is the best place i have rented an u-haul the only thing that would have made it better to move was having a dolle for furniture but the nice gentlement kept a square one on wheels for me it did work but not like a dolle.

Florance G. 
Rating:
3.0

The staff is very friendly and helpful but this location does not have any U-Haul packing materials like blankets, etc.The truck was clean and well maintained.

Ole R. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Got a robo message because we were “Late” picking up (we had actually said we weren't sure what time we would arrive that morning) I responded to indicate “yes, we still wanted the equipment “. The rep who I spoke to was about as bad as you can imagine. Rude, unprofessional just a real jerk who for whatever reason was aggressively hostile. I have employed about 2,000 people now. God I hope none are as bad as him talking to our customers.

paul B. 
Rating:
4.0

Get more trucks that can go out of state!!! Shouldn't have to drive almost 2 hours to pick one up!!!!

Amber H. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
4.0

Customer did not leave a comment.

Donald R. 
Rating:
3.0

Service at pickup was good. Our rental was dropped off 14 hours before it was due and keys were put in the Dropbox. We were charged an additional $20 extra fee for time. We were told it was contractional with U-haul and would have to talk with corporate because we didn't drop it off with anyone at the store. It was after hours on a Sunday evening. We were not made aware at pickup that if we returned our rental after hours we would be charged a fee if we did not complete drop off online. The manager was quip and unapologetic. We have never run into this before. Very disappointing.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Great place to go.

Tony F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence F. 
Rating:
4.0

A little better clean up in the cab, empty drink bottles and clutter behind the seats, floor swept out.

Drinnon H. 
Rating:
5.0

N/A

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Chuo Huan W. 
Rating:
5.0

Helpful and friendly!

Brad W. 
Rating:
4.0

Customer did not leave a comment.

Gagliardi R. 
Rating:
4.0

I found this U-Haul location to be very professional and reliable. They answered my phone call, they checked me in quickly and easily, and the truck was in very good condition. If anybody ever asks me which U-Haul they should go with, I would tell them Aubuchon Hardware Store in Williamstown, MA.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

There was no windshield washer fluid in the reservoir and the left (driver's side) windshield sprayer was inoperative. It did not appear that the cab had been cleaned. Fluid residue in the cup holders, etc. I believe there is a bearing issue developing on the left side of the truck. Above 40mph you can hear a high pitched whining noise.

Kenneth G. 
Rating:
4.0

Customer did not leave a comment.

layce B. 
Rating:
4.0

Great friendly service and ultra convenient because of their location in our home town.

matthew B. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

OK SO THE TIRES INDICATED BEING LOW, i INFLATED ALL TIRES, NEXT DAY TIRES WERE INDICATED LOW PRESSURE. THESE TRUCKS ARE SO BAD IN THE SNOW, WE HAD ONE INCH OF SNOW AND COULD NOT GET TO MY DESTINATION HAD TO WAIT ANOTHER DAY. FIREMEN FROM A FIRETRUCK PUSHED ME UP A SMALL HILL. PUT BETTER TIRES ON THE TRUCKS!

Lynn P. 
Rating:
5.0

Wow I couldn't believe the price

Ida B. 
Rating:
5.0

Jessica was so great. She was extrea.ly helpful along with being very tolerant as my move was a pain. I kept needing to extend my rental. She was cheerful amd kind and patient. Ty Jessica for helping make a very large move possible.

Melissa R. 
Rating:
4.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Abigail C. 
Rating:
5.0

Great staff and wonderful service.

Gerard S. 
Rating:
5.0

Associate that helped me was perfect.

Daryle B. 
Rating:
5.0

Have a wider selection of trailers

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
1.0

Uhaul sent me to another state to get my Uhaul. My reservation was for the Uhaul 2 miles away for an in-town move. When I asked for compensation on both the miles and/or gas, they said no because online reservations are not guaranteed. Poor customer service and money-hungry company. I ended up paying $60 more than I should have for an in-town move. Never again, Uhaul.

Micah H. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Upgrade your vehicles they are well due.

Anna L. 
Rating:
5.0

I originally wanted to use a different location, but there hours are ridiculous. Aubuchon was closer to me and their staff is always professional and pleasant. Very easy rental.

Seana M F. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

Bernard H. 
Rating:
3.0

The vehicle was not ready on time. The truck although not overly dirty did have a real bad smell. I had to buy air freshener.

Christopher B. 
Rating:
1.0

Give my deposit back

Julio C. 
Rating:
5.0

Customer did not leave a comment.

Isabel K. 
Rating:
5.0

The Uhaul vehicles need to be cleaned and disinfected. I had to clean sticky seats from someone's beverage. It was really nasty. I paid so much money to rent this truck for a day and the least Uhaul reps can do is clean the vehicles or charge a fee to customers whom trash the trucks !!!

denise B. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
3.0

Lady taking my order was very nice and professional .Vehicle was never cleaned from the previous renter .some garbage left inside and Side windows extremely dirty and hand prints all over both sides. i would still rent from them again considering it got the job done which matters to me most

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
2.0

more training for renting. the trailer had a bunch of dirt in it

Micheal G. 
Rating:
3.0

Customer did not leave a comment.

lynnee B. 
Rating:
5.0

nothing

Geoffrey K. 
Rating:
3.0

Customer did not leave a comment.

Malcolm B. 
Rating:
5.0

Staff are wonderful, use them instead of online checkin.

David L. 
Rating:
4.0

Even though I reserved both types of dollies, paid in advance, checked in advance, when I arrived, I was informed that they had just given away my prepaid dollies. They didn't seem to think it was a big deal since they refunded me. But it created huge problems in completing our move as I am old and have just replaced my knee and I was counting on this equipment!

judy E. 
Rating:
5.0

Customer did not leave a comment.

Sudipto S. 
No reviews have been submitted for this location.

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