Cleaning the seats and steering wheel would help. Have the steering checked out it was very loose feeling.
WILLIAM C
Customer Reviews for Aubuchon Hardware 189
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was fine, but I thought the process to acquire the rental was complicated and too long. First, the local dealer registers then you have to deal with someone regionally. Renting a car seems easier.
JOHN HThe only thing I didn't like was not knowing until the last minute if the trailer would be available at that location. It was and everything went smoothly
BARRY FI was really impressed. The cargo van ran great, there were absolutely no blind spots!! It was clean and in great upkeep. The price was great for all the miles I drove! I will use them again and recommend them to anyone who is moving.
KRISTEN KThe inside of truck smelled like cigarettes and dash was dusty, overall everything else was fine
RICHARD FKyra was the employee who did our paperwork and got us hooked up. She was very helpful and efficient, making sure the trailer was attached properly.
Nadine Hwill do business again. thank you
kris bEvery thing was good
William GGreat Business
James MVehicle was very good. Inside smelled of a smoker and seats need cleaning. Representative was great
Bob WVery Impressed with the help I received when talking to several customer service reps. Great service.
Joseph GThe software had lots of difficulty for the staff. My app reservation was same drop off and store software insisted one way. Took 4 people to adjust various issues. Fortunately the local rep happened to be dropping off equipment as he had to trick the system. Equipment had a dirty wiring harness connector that took a while to fix. My original and closer dealer showed no inventory of trailers despite a half dozen throughout the day. (I had to drive an extra hour total)
Paul CChris was the young man that helped me. He was friendly, professional and knowledgeable. This location is great and all staff that help with U-Haul rentals have been great!
Sarah SExcellent Experience
Anthony PThe pickup location does not support i-phone use in the store. When the representative tried calling us on our phone, to confirm the number was correct, it wouldn't go through - no service inside. Also, we were sent a text with the information on the mileage and gas level of the vehicle we were picking up. This did not arrive to our phone until after we had already left the store - also due to no cell phone service inside. Otherwise, they were very friendly and helpful.
Sandra GI arrived and they could not locate the keys. A new lock box had been installed and no one knew the combination. I waited for an hour as a worker tried to contact UHaul central and the main worker at the store who managed UHaul to get a combination. I woke the next morning to start my 6 hour trip and the check engine light was on. I drove for 30 minutes and the oil light went on. I stopped and bought two things of oil and put one in the engine. The light thankfully went off. The rest of the trip was thankfully uneventful.
Diana DThis was my 3rd time renting from this location, and I have experienced excellent service each time.
Christopher MGreat service from Mike! Super friendly and helpful. ¡Gracias!
Christopher MTow dolly rental went well. Had to go a distance to find a uhaul place that had one. Hauled an Accord without any issue.
STEPHEN HNothing. The truck was spotless, a newer safe model and the people that handled my needs were better than any UHAUL I've ever dealt with. I've rented for many local moves and many cross country moves. Thanks for being professional!
Payde SThis location was about 20 minutes out of the way from the location I originally booked at. So it was a bit inconvenient but I was compensated with extra miles to make up for it. There were no public restroom facilities and I had just traveled over 2 hours so that would have been welcome before we set out with the truck. But other than that, the process was smooth, the employees were efficient and welcoming and explained everything very well. The vehicle was clean and in good condition. I would happily use their services again.
SANDRA GExcellent service Provided by all employees at the Center Ossipee location
craig pValarie was awesome!
keith fDisappointed after renting several times for this move. I tried calling in and set up a call back from management but no phone call. Felt I deserved a credit as your location promised us a truck at Tamworth. nH location at Motorsports on Ossipee Lake Road and they never checked in the truck and we had no truck to use that morning causing twice the work as we had to rent a van from Auberchon Hardware
Edmund SOutstanding service. All went smooth and the return was easy!.
Richard Hi was originally scheduled to pick u at different location; however, the person who rented before me did not return the truck. i was able to get on my phone and reserve this and then drive 15 miles to get it quickly, so it worked out fine in the end. it wasn't ideal that i had to make this last minute and longer trek to get a uhaul, trip but the issue was with the customer before me, not with u haul.
Jacqueline bKyra was great,knowledgeable and very helpful
FRED SFriendly, helpful and easy!
Jill BThe rep was not friendly or engaging. I would say a bit hostile.
Gregg MPick up/Drop off was lengthy due to computer problems.
Cheri MVery easy to communicate with staff
Helen MActually. Not happy that I was charged for 76 miles when I only drove 22. Will be calling to rectify this.
Jennifer SAll good!!!
terry bNot so much BS to just to rent this equipment
William WThe location in osipee nh deserves a 12/10 the manager went above and beyond I dearly owe her. ¡Gracias!
clyde kI rented a 5 x 8 trailer and although it was in drivable condition, it was definitely an older trailer and very beat up.
Kathy ODropped off with a gentleman named Mike.
Laurel CThe right front tire was low so they promptly took it out of service.
JOHN CThe U-Haul trailer was not correctly installed on our trailer hitch and detached from our vehicle while we were driving. There were no usable D-rings or places to attach straps to hold the contents of the trailer.
Jay SEverything was above excellent in service, cleanliness, and price.
Robert LPerfect service
Frank TNada
Glenn TSlow checkout at pickup. Personnel unfamiliar with software. Drop off was seamless and practically instantaneous.
Frank HVery helpful and knowledgeable
kathleen BThe customer service was great I had a hard time backing trailer in. She came out and moved it for me.
Stephen GYou did great!
Peter VGreat customer service!
Kenneth MNice truck but to much air noise. Glad that I was driving it to Florida. Good people at the rental agency,
JIM SI have used U Haul many times. They have always been been friendly and helpful to anything we needed. I believe there isn't anything they will not do to accommodate a customer. They have all tools to take care of your needs.‼️
VICTOR WGreat group at this location, very friendly and helpful. Dan
Dan PI was taken care of quickly. I believe the gentleman I dealt with was named Mike. Friendly and efficient.
James MThey were very thorough and pointed out an option to save some money. While I didn't use the option I appreciated the option. Got me in and out nice and quick.
Anthony MEasy phone reservation. Phone staff was very nice. When at the store, staff was extremely knowledgeable and helpful. Easy pickup and return. Easiest rental ever!
tom dWhen someone who rents a U-Haul asks to extend there rental, don't rent to another person!
Amanda SAlso very courteous folks.
DONALD FVery Happy!!!
SCOTT AVery courteous and helpful, would recommend them. Best experience ever!
Nicholas DEverything was great.
WILLIAM SNo improvement needed. Quick and very accommodating.
Tom KUhaul had a glitch in their system. I booked and received confirmations for this location. We arrived at this location and our reservation was not in the system. We then got a call from another Uhaul location further away asking us when we would be picking up the trailer. Luckily our friends at Aubuchon were able to provide us with what we originally booked.
PAUL P