Parked the u-haul and dropped off the keys. Very easy
James S.
Customer Reviews for Aubuchon Hardware #152
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more of the boxed van sizes available
Vincent M.Overall you did a piss poor job. Okay, you changed my reservations three times, so I went from having to travel 0.6 miles to 12 miles. Once at the third site your app would not function telling me I had not allowed location accessibility, which I had. I lost 1 hour of rental time waiting for the person at the pickup site to check me in. Then I had to drive 12 miles back to where I was picking up goods to be transmitted, instead of 0.6 miles. So your company failed miserably, I would never recommend your company to anyone.
Loius C.overall good experience ... UHaul questions and answers are not available on Tuesday as only one person handles UHaul ... this person is absent on Tuesdays as to day off ...
Marsha B.The vehicle was pretty clean, but it did have a smell like it was used on a farm before and the driver's side window wasn't working. The pick-up location was good and they were very helpful processing everything.
William L.Keep up the good work and service!
Farley O.Interior floor was sandy/dirty from previous user Not a major issue. Noted in check out of vehicle. Returned in same condition.
BENJAMINJ K.great app! Very easy to use and efficient.
Robert G.The app is difficult to use and the truck was dirty and needs brakes.
Grace M.The online check in and check out was good, easy to follow. I did have a little issue scanning the bar code on my license, but the rep sent the request again. The only drawback from this experience was being charged $21 for fuel. 75% of my mileage was to and from The Carver location. I had originally reserved a truck in Plymouth, and was then told I would have to pick up in Carver, which was almost 14 miles one way. So 28 miles of my trip was pick up and drop off. Very disheartening that I was charged for fuel on top of mileage, when my actual move mileage was well less than 10 miles.
Christine L.Keep up the good work.
William L.