Excellent service as it is. Thank you
CAMDEN M
Customer Reviews for Aubuchon Hardware #120
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The headlight on the driver’s side was out
MEGAN REverything is great, thank you! I do think maybe a store computer might be used for documenting the license rather than on phones. Additionally, I wish the rental process did not involve a picture of drivers' licenses, the company U-Haul did not used to require that. In this day and age, it offends me that over and over my driver license is documented by photograph.
JENNIFER AI didn’t speak to anyone at au bichon but the self return process was clear and easy and the drop box for keys was easy to spot
GENEVIEVE Pthe employees were VERY helpful and worked with me to get the truck ready for me. GREAT JOB, AS USUAL!!! Tammy has always had great employees
CYNTHIA AI had a problem with your surplus of signs stating $19.95 and my bill coming to $50 for a 3 hour rental. That's deceptive.
MATTHEW EThe customer service we receive at this location is always friendly and professional. I would recommend them to anyone looking to rent a U-Haul in the Plattsburgh area.
LOIS LA lot of hardware equipment outside, but was fairly spacious
Garrett MThe service was quick and friendly. I had no problems at all. They made the moving process less stressful and I appreciate it
JENNIFER LEveryone was very courteous
VICKI Anever told where drop box was.. ended up locking key in truck when i dropped off to secure ..at 830PM.. wife and i could not locate a drop box...better to tell location to customers...
CARL AThe gentleman who helped me was excellent, fast, and informative. In and out less than 10 minutes.
CHRISTIAN BExcellent service as it is. Thank you.
LARRY SIt was my easiest U-Haul experience yet
David AA reserved truck should be ready at the agreed time. On my first of two different recent rentals I was double billed. Your billing system is Byzantine but the total credits to date don't add up to the total over charge. Everybody makes mistakes. How you recover really matters! But, the two trucks (a 10' and a 15') operated flawlessly.
Peter GSeamless experience. Employees were very knowledgeable and friendly.Would highly reccomend this location for your moving needs.
Richard VWe just needed a small van or truck ($19.99) one. There were seven of them available but the agent offered the most expensive one. When we came back they were still there.
Marie-Chantal LThank you so much for an easy transaction and explaining everything. He will see you again in the future.
Evelynn RAlways excellent service.
Angela KThe only issue I had was getting loged in to get the vehicle
Nicola FAlready filed a complaint about how disgusting the cab of the was. Would not recommend that location to anyone.
SHANE DThe Customer service at this location is A+. I will return to this location when I need another U-Haul.
Robert BCheck truck out with customer before taking truck to be sure equipment requested is there and big door is closed
Laurie GThe side mirror was broken the vehicle was not clean and the air condition wasn't working
clarence rEveryone was great and I would recommend them highly
Kim RThe interior rubber floor mats and door jambs were caked with mud.
Sharon SEverything was great. Thank you so much!
jennifer bExcellent service! Thank you
Larry KGive me my deposit money back!!!!
Jennifer HSweep out the back and empty of garbage.
JOHNALAN GExcellent service as is. Thank you!
Larry KIt would be much better if the vehicles were full and you didn't have to pay the guessing game with the teeny teeny tiny writing on that chart on the dash. Also, I had no idea that a text would be coming to me before I left the parking lot and there were two dings in the truck that we rented and I could not get the photo to successfully upload.
jane zSending a message outlining how to drop off and where would be really handy. Some parking lots are multi use and it's not immediately apparent where my truck might need to go.
James PAt the time of pick-up, the U-Haul app was not working and wouldn't let me log in and start my rental. I went into Aubuchon (Skyway Center, Plattsburgh) and the staff was friendly and helpful. They even helped me change the size of the rental truck on-the-spot! I was really thankful because it was the size I really wanted but the app said it wasn't available. The vehicle was clean and well cared-for. When my rental was finished, I worked with the Aubuchon staff again for drop-off and again they were friendly and professional. If I ever need another U-Haul, I will definitely get one from Aubuchon!
Darren GRyan has Excellent Customer Service Skills
Sandra PThe customer service was good. Employee that helped was nice and friendly, answered all questions we had. The equipment was gross. It stunk of weed, was filthy on the inside and outside. The cab was dirty and hadn't been wiped clean in a hot minute and the driver side interior step was broken.
Dylan SWe had one problem after another with UHaul. It began with scheduling whereby nobody could tell us whether trucks would be available or where we could pick them up until 48 hours before. Then, 48 hours before I called to find out where I would be picking up trucks, and I was told that trucks were not available. Finally, after calling some local places, we found two trucks. I confirmed that I could pick them up on Saturday at 8am. However, when I arrived Saturday morning, the trucks had not been "set up for sharing," and the business was not open. So, even though I had arranged for family and friends to help us, we had no options. We had to reschedule for the following day whereby we had to drive an hour to pick up the trucks and then an hour back before we even began loading. When we signed out the trucks, we had questions about pricing which the clerk was unable to answer. He asked where we wanted to drop off the trucks and we picked the location on his computer screen that was closest to our move, yet we later discovered that the location was incorrect on the screen. We tried to return the trucks to the closer location, but because it was 5:30, nothing was open. We ended up having to drive further away to return both trucks. We tried to use the online page and the app to "return" the trucks but it wasn't able to use the geo tracking to confirm that we were at the appropriate drop off location. Meanwhile, anytime I had questions, I went in circles being transferred to various people. On the following day, a UHaul employee called me to discuss the bill, and when I asked the question regarding the pricing of the trucks, "Larissa" was incredibly unhelpful and rude, telling me that I was yelling while she shouted in my ear. She ended up hanging up on me when I asked to speak to someone else. Overall, my experience was absolutely abysmal. The fact that I dealt with central scheduling who couldn't do anything physical and then the local people who didn't understand the computer applications made this whole process very difficult. Will NOT recommmend or use again.
Katherine MEverything was great! Thanks!
jennifer bPut snow tires on your trucks and snow chains in them for when needed
norman mThe service called and made an offer to bring a trailer to the location we were going so we planned the items for it and then at the last minute they said they gave it to someone else...we had to our time to move things back in. I felt this was a bait and switch that your company doesn't usually do. Is there compensation for our time?
Scot BThe box part of the truck was absolutely filthy. It was so dirty that my belongings got dirty putting them in there. It was unfortunate that I had packed all of my cleaning supplies because this truck should have never been given to a customer in this condition. Even the cab part of the truck smelled so bad that we bought car freshener trees from the gas station. Not good!
Marcus PPeople were friendly and nice even though we arrived late to pick the truck, easy to checkout.
Vinay KIt's winter , you know you are renting a vehicle out , clean the snow off , make sure the inside is clean from the last rental , clean the windshield, check for damage and explain all previous damage so the customer knows that you know what was damaged before the vehicle leaves the lot. Check all the fluids and make sure the gas tank is fairly full which ours was ! Gracias
Thomas GExtremely understanding about not returning the rental on time due to heavy snowfall. Was more than happy to help and gave us more than enough time to return the rental.
Anthony KExcellent service as is. Thank you
Larry KEnsure radio is not at full volume when rented out anew...
Sean BThe woman who helped me was amazing. I showed up and realized the truck I had reserved was too small. She was able to switch it out for a bigger one, tell us that the rental could be fore 24 hours and not just the eight the store was open and even managed to find a deal that got us the dolly and moving pads for less than we had anticipated. She was friendly, helpful and extremely patient when I had to call in my brother to come drive the larger truck. I wish I knew her name so I could praise her personally. I checked NA for the cleanliness because she wasn't expecting to have that truck go out that day. Even so, it was fine. Just a little dirt on the floor from feet in and out on it's last trip. Will absolutely recommend them.
Damist LMy reservation and my pick up, to my return of the truck was great.!! All 3 employees were friendly and quick to wait on me... The price was also great.. I had an in-town , move across town and the truck was the perfect size for my son's propertty. Tammy and her employees should be thanked for their service...
cynthia nNa
Stan SI love patronizing this store and the fact that they now have U-Haul gives me one more reason to go there!!!! The people are helpful and friendly. They go above and beyond what is expected.
Leigh KThere was a toothpick and small trash in the center cup holder, which I didn't see until after I took my phone out of it. Everything else was great, that was just gross, an easy thing to overlook given the angle. A previous renter's paperwork was also still stashed in the visor.
Susan JThe salesman who helped us on Sunday was very friendly and helpful 🤓
Stephanie S