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JERRYALDEN V.
Customer Reviews for Aubuchon Hardware #120
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Stop making us drive 30-40 miles there and back to get a truck. We keep having to pay extra 60-70 miles because you never have a truck available in my area. Gracias
MICHAELL W.Convenient and the associate who took the key was friendly and nice.
George W.My reservation was given away because I was late picking it up. Someone should have called me before giving my truck away. A reservation means the the item is reserved, doesn't it?
SUSANJ B.Be careful booking online. Chose a 10' truck online, but I didn't notice until after check out that it changed my request to a15' truck. Cost us an extra $10/day.
michael G.filling fuel back to return level is very difficult to get close to where it was If tank is always full and can easily be returned full thanks
paul Z.It wasn't clear to me when dropping off keys after hours if I was supposed to leave the contract as well. Otherwise, truck worked which is what I needed.
Marshall B.The people helping us in the store were very kind, helpful, and professional. There did end up being a little bit of garbage left in the back of the truck from prior movers. The biggest problem I had was ordering through the website and I was expecting to be able to pick up the truck by mobile pick up the night before, to find out almost 2 hours later trying to figure out how to do mobile pickup, that location doesn't have mobile pick up available. Thankfully, the woman on the phone helped us cancel that reservation and schedule for an in store pickup the next morning. Maybe listing the locations as no mobile pick up available would be extremely helpful.
TINA H.This location was great. We were able to drop the u-haul off and return the key and the whole process only took us less than 5 minutes.
Brian E.None at this time. Location is always friendly and helpful.
WILLIAMAARON M.Excellent customer service
Jennifer W.This location was very helpful. The truck/rental was not suitable for the winter roads in Upstate New York and they were very kind to work with us upon returning the rental to see if they could help in any way. The equipment was not well maintained because it needs better tires for the weather up here.
Serenity H.would be helpful to have the expected milage pointed out on the contract at time of rental pickup.
Larry L.We had made reservations for a 26' truck at another location (Trim-a-lawn) for Friday 11/11. That location (Trim-a-lawn) decided to be closed on that day, making it impossible to meet the requested rental; they were also never open when I stopped in to inquire about the rental. Very poor customer service at Trim-a-lawn. On the other hand, Aubuchon Hardware was very friendly, very helpful customer service, good hours, all around very good!
Jose D.I have been over charged by aubachon hardware. They say I drove almost 300 miles. IMPOSSIBLE. Hardly drove. Some days truck sat in driveway. If I drove 100 miles total...that would be a high quote. I'm not paying for all those miles.
Diane R.The clerks were not able to process a two store pickup (truck at one and tow dolly at another) without several lengthy phone calls. I had already gotten a contract for both units from a third dealer in Plattsburgh but was notified it had to change non ability to contact third dealer to verify equipment availability.
MIKE P.The staff were awesome. Wish I could rent from them every time!!!
WILLIAM T.The people were friendly and knowledgeable. Turn in of truck was a breeze....
Michael D.Very fast dropoff. Friendly, helpful staff.
Doug J.Drop off was very easy. Would recommend highly.
Michael M.When I returned the uhaul I left it at 3/4 of a tank and I left the recipt for the $25 dollars I put in the tank on the seat, but I was charged for gas anyway on the bill I feel that's really unfair.
David R.Aubuchon was awesome and super accommodating to my needs. Very professional and courteous. I would definitely rent from them again.
Derrick C.I will absolutely recommend the Skyway location to and I plan to use them again for our moving needs!
TAMMY J.Staff go above and beyond to give excellent, friendly, efficient service! I always go there.
Christen C.Excellent service; no improvement needed
Larry K.Keep up the good work.
kevin N.After I dropped of the truck with a quarter of a tank like I was told at pick up they continued to charge my card an extra $11 something for gas supposedly. $11 doesn't make the damn needle move is a 15†uhaul so u just charged my card to charge it. Won't go back the that uhaul place there out to take ur money!
Kristan R.Place the key drop off in an area that is obvious. Everything says the key drop off box is near the front of the door. I spent almost 30 min searching for the drop box. I even had to go into another store and ask if they knew where it wasâ€" they did not. The drop off box is located on a separate building in the middle of the parking lot.
Donald E.Took a long time to return the truck and rent me the appliance dolly for another day. Seemed like only one person knew how to run the uhaul software.
Benjamin M.Everything was thoroughly explained. I was able to switch to a larger truck thanks to a last minute cancellation, which saved the whole move. Everything went off without a hitch. Very pleasant and helpful customer service!
Cathleen E.This location was awesome. My improvement suggestion would be for the U-Haul site itself: the rental rates listed are for 1 day increments. Then the site let's you choose how many hours to rent for. Choosing anything less than 24 hours does not reduce the rental rate and is therefore dishonest. A late fee farming scheme. Otherwise the site is pretty informative and user friendly. Positive experience.
Keith B.Staff at this location is incredibly efficient and friendly
MARK D.I just dropped the uhaul after hours but the person I spoke with on the phone before dropping it off was very helpful and friendly.
Tracy H.The place is a hardware store. I liked it. The man in charge of U-Haul immediately took care of everything--friendly, professional
MARGUERITE P.I was told $131 I check my bank statement and there was an extra $76 why?
diAna P.The service by Tammy ( I believe that name was on her name tag) was exceptional. It was efficient, professional and friendly. This person knows what she is doing and facilitated the before and after process with ease. One of the most pleasurable experiences I have had with the retail service industries.
Mark D.The best
Lawrence P.The staff were very friendly and helpful. However, the cabin of the truck was very dirty and muddy when I picked it up.
Christopher H.Ryan went extra mile to help me, after truck I was supposed to get didn't appear to have been returned, I would suggest even on ten foot trucks to provide a ramp, even it needs to be shorter
Michael H.My experience with UHaul at Aubuchon Hardware Plattsburgh was excellent from beginning to end.
Albert E.Mirrors were frozen. Ran out of wiper fluid and one wiper didn't work.
TERRAC P.Paid for a dolly and never got one
Tammy H.Super friendly staff.
Tim D.