Customer Reviews for Aubuchon Hardware 107
(U-Haul Neighborhood Dealer)

Rating:

4.0

not the locations fault, this is uhauls failt - but my reservation was switched to this store by u-haul and they did not have the additional items i had rented at that moment (blankets/dolly). u-haul back wasnt totally clean.

Rating:

2.0

I was wrongfully accused of damaging a uhaul truck. The manager jake called me 5 hours later after I dropped the truck off a half a day early saying the vehicle had been side swiped. I said I saw the damage when I picked the truck up but thought nothing of it. He claimed that the vehicle had no damage before I picked it up and that I was going to be responsible to pay for the damage. I honestly thought I was being pranked. I got a phone call twenty minutes later saying they called a previous renter who came forward about the damage. My point being if this guy had not come forward I would of been charged for a expensive accident I had nothing to do with. I will definitely be taking a walk around video before leaving any uhaul location in the future to avoid being wrongfully accused.

Rating:

1.0

Absolutely no help very rude and mean.

Rating:

5.0

The pick up and return process was very smooth and quick. The truck was modern and clean.

Rating:

5.0

Great pick up and drop off experience. This location never disappoints. Thank you!

Rating:

4.0

The utility dolly was in pretty rough shape.

Rating:

1.0

I got told wrong price and got charged $96 for a one day rental for 5 hours I dropped off and checked it in the same night

Rating:

5.0

I asked for a trailer with a drop down gate, I was told I would get one. I did not! So I payed for a trailer that I had to pick the equipment up and slide it to the front. So I think it would be best if ur people were better trained to know what ur trailers are equipped with.

Rating:

1.0

Opened an hour after the reservation. They offered no help in finding another moving vehicle when the reservation was not even going to be at their location for another few hours. They advised to call U-Haul. They charged for gas replacement after reading the gauge while parked in an incline. When asked if they could read the gauge again, they simply said to talk to U-Haul. Not helpful.

Rating:

2.0

The truck was reserved for 7:30 am but the rental location was not open until 9 am. I waited for 1.5 hours in the parking lot for the location to open. That isn’t the best way to start the move. I feel 20 percent of the charges should be refunded back to my credit card.

Rating:

5.0

Couldn’t have been simpler. I was not sure which location was going to be closest to my new house before driving across the country. I noticed this one after unloading the truck, called to ask if I’d be allowed to drop off with them and after checking to confirm, they said yes! It saved me from driving back down to Portland. Great experience overall.

Rating:

5.0

Nothing

Rating:

5.0

This was a great experience. The staff person was friendly and the truck ran great. Thank you!

Rating:

1.0

Staff didn't want my 4x8 box trailer and were not friendly or inviting. They made me drive around the back of the store and unload the trailer myself and move it to the back by the woods. I got all dirty doing the job that they should have done.

Rating:

1.0

The window was cracked open at pickup and interior was wet. The pickup experience took over an hour even though I arrived early because your 24/7 no contact pickup was glitchy and wouldn’t process- 25 mins on the phone with 2 customer service reps to solve the issue. The price to go one way was significantly cheaper than the in town moved I was forced to use which makes absolutely no sense this ended up costing over double what the original estimate was. I will not use or recommend U-Haul to anyone else ever again

Rating:

1.0

The drivers seat is broken causing the position driver sits in to be awkward. The reservations were messed up multiple times. It was a nightmare to rent a truck from this location.

Rating:

5.0

Everything was perfect

Rating:

5.0

I had an excellent experience at Aubuchon Hardware. Jay was the associate that attended to me and was very knowledgeable, friendly, and thorough.. Great place to rent a vehicle and for hardware needs.

Rating:

5.0

Drop off was very courteous and helpful.

Rating:

3.0

The online check in needs improvement. It took me almost 45 minutes to check in. The whole taking a picture of my license and a selfie was very frustrating. I had to send them at least 8 times. Chatted with an agent online twice and received a call from an agent once. So I wasted time there instead of being able to move my things.

Rating:

5.0

Disclose everything on the contract plainly.

Rating:

5.0

The associate who helped me step by step was fantastic. Polite and efficient and patient. Exceptional service.

Rating:

5.0

Thank you

Rating:

1.0

When my U-Haul broke down the company that was trying to help me through road assistance took 6 hours to get somebody up on the side of the road on the main turnpike to come and tow me fully loaded. After 6 hours they towed it to my house so I could unload it and then the next morning we had to go through the whole rigmarole again to get it towed out of here. We were told that the reason people don't take U-Haul road assistance calls is because you pay so little for road assistance. I requested not to pay because sitting on the side of the road for 6 hours kind of messed up our move and they have seen fit to charge me $53. I have requested that back in fact I think you should pay me for sitting on the side of the road and taking care of your truck to 6 hours

Rating:

5.0

Craig was fantastic to work with

Rating:

5.0

Valeriee was most helpful and kind to us Although see is a Aubuchon employee U-haul should be glade to have her representing there business Thank you. Scott Dobson

Rating:

4.0

Nice service when dropped off. Not much interaction however explained my bill and what was being charged and credit of 60 dollars that uhaul thought appropriate for my 3 hour wait time to be told I had to go to another location out of the way to get a truck from another location. Not this stores fault.

Rating:

3.0

The truck leaked like a sieve. We had to go buy tarps to cover what we put in the truck. We picked the truck up at 2pm on Sunday. We cleaned the truck and filled the gas tank. So why was the charge 247. We were quoted 25 dollars a day. So 25 dollars a day and I believe that we should get a credit because the truck leaked. They said they was taking the truck out of service....How come I have to pay extra because the trucks aren't checked out between rental.

Rating:

5.0

Truck ready as reserved. Service was great. All worked out excellent.

Rating:

5.0

After hour drop-off

Rating:

5.0

Keep up the great work

Rating:

5.0

Thank you so much! Great service!!

Rating:

5.0

Easy and very courteous service

Rating:

5.0

The only issue I ran into was during the return. When taking the photo of the odometer and fuel tank on the dash - as I was returning after the store had closed - there was an issue on the uhaul website stating "not enough memory". I ultimately had to call customer service for them to resolve the return issue so that I wasn't charged with any fees. Otherwise, a great experience.

Rating:

5.0

Other than the sandy floor mates. Good overall

Rating:

4.0

Easy rental, great people to work with. Truck was ready when I got there, the person who waited on me got me in and out in a very timely manner. Very good experience overall...

Rating:

3.0

When I first reserved a 15’ truck, it appeared that I was paying $46. But when I checked in it went up nearly $20. Also, I have enough experience gassing up to know that even though the gauge says full, that doesn’t mean it’s completely full. I only drove 18 miles and had to put in 3.5 gallons of gas. I’m sure I’m not the only one that knows it’s a cheap scam. You already got my $14 “protection” money

Rating:

5.0

As always the people at Aubuchon Hardware go above and beyond the call of duty.. especially Cody, he goes out of his way to accommodate and explain any needs and or concerns I may have. Everyone is professional & polite and it’s a pleasure to stop in at Aubuchon. Thank you for the wonderful service..! Sincerely Pam Kilmartin

Rating:

5.0

Convenient and Fast

Rating:

5.0

Routine lubrication is lacking. Doors need to be slammed to close, back door and latch were very stiff. Door seal fell off passenger door. Engine lacks power, most likely due for 100,000 mile servicing with 125,000 currently on it.

Rating:

3.0

The amount of crap I had to go through to get these uhuals rented and returned was obnoxious. I had a terrible experience overall and will not be a returning customer. I wasn’t made aware that I could have used up to 700 miles for the same price so we got charged a crazy amount and I will say the Portland Maine Marginal Way manager was rude and disrespectful. I’m officially no longer a customer.

Rating:

5.0

Easy pick up and drop off. Gas stations close by for return fill. Courteous staff.

Rating:

5.0

It's hard to keep them clean this time of year. I worked for U-Haul Saco me years ago so no worries. Peace

Rating:

5.0

check in and vehicle pickup was quick and easy. Gentleman definitely knew what he was doing.

Rating:

3.0

Making sure it is cleaned in between rentals

Rating:

5.0

Staff was very helpful. Had everything ready prior to arrival.

Rating:

1.0

No windshield washer fluid, back was full of sand when we got it. Would not recommend this location. Got charged for a fee for the sand in the truck that was not from us. Poor quality and customer service

Rating:

4.0

Having to put your appliance truck in the cab and locking it in was a PITA! The only reason I selected "No" for the recommendation is UHaul charging me $18 for over mileage when I told them I was going to Gorham first and only dropping off @ Windham because it was the closest place to drop off. No more UHaul when I rent to move to Florida next year. Can't recommend UHaul.

Rating:

3.0

The check engine light was on when I got in the vehicle. The steering had major adjustments to be made as the c van kept switching from side to side

Rating:

4.0

The problems are uhaul, not the hard working guys at the hardware store. The vehicle was a rumbling beast with bad breaks.

Rating:

5.0

The guys there are awesome! Thank you

Rating:

1.0

Charged $25 cleaning fee. Vehicle was left better than found. $25 fee is bogus and gauging. They assess this after you leave. If they are adding charges they should contact customer and/or review before the customer leaves, not after the fact.

Rating:

4.0

The cab smelled of the last customer's cologne. The smell is still on the clothing that I was wearing, i.e., the person's cologne transferred to the driver's seat's upholstery, and my clothing absorbed it. I doubt anyone had wiped down the cab's interior, prior to my use. The staff at Aubuchon's were quite pleasant and helpful, though.

Rating:

5.0

Keep registration stickers up to date. This one had a sticker that expired 12/21. Fortunately law enforcement did not notice. We brought it to the attention of the drop-off facility. Otherwise the condition was great and the people extremely helpful.

Rating:

3.0

Drop off was just after store closed.

Rating:

1.0

When you make a reservation and it’s confirmed then the night before try calling, leave a message, I call back can not get ahold of anyone in Maine so no one can tell me anything, I called during hours rep told me Maine reps must of turned their phones off, then find out when I go to get the truck I have to drive 40 min to a different uhaul, a bit frustrating, you have lost my business and to have your rep to instantly tell me she will disconnect me because I’m frustrated?!? Understanding someone’s frustration is the easiest way to decrease the stress, not to mention how stressful moving is

Rating:

5.0

Only challenge was that the inventory online was not correct with what was there. When I showed up, they actually had the vehicle I wanted versus what I had to go with online and were very quick to assist me in changing my choice and getting on the road.

Rating:

5.0

I love the young men at this location… all very knowledgeable and polite, very helpful

Rating:

5.0

Super easy drop off. Staff was super friendly and helpful.

Rating:

3.0

I arrived a few minutes early for pick up to find no one knew where the truck was. No one had put the additional items needed in the truck and basically was told its out back and no one said even how to get out back. I brought the truck back and got a final bill then an addition 25 dollar charge right after the final total which NO ONE has explained as of yet. It is not on the final bill and I have no information as to why or what it is for.

Rating:

5.0

I was billed for two days vsm one and had issues with returning app...tried to call and couldn't reach anyone..called back next day and 25 minutes wait time..finally got assistance on chat . Was frustrating trying to just reach anyone.

Rating:

3.0

The truck was not pulled up for me to take and go. I had to back the truck out of a spot into parking lot traffic and parked cars. This was difficult to do since I was only one person and can’t see what’s behind me. In other locations the truck has been pulled up ready to go or was backed into the spot. The employees can do this easier since they work when the lot is less full and there could be two of them so one could stop traffic and direct the driver as needed. They also didn’t inspect the truck with me. That might be because I purchased the extra insurance and I don’t know that I did the last time. The people themselves were super friendly. I would recommend them to others, I would just suggest they help back the truck out ( I understand why they aren’t backed in, because they use the windshield for advertisements).

Rating:

5.0

Very happy with process.