Nothing. Great customer service, wonderful assistance.Rosanne T.
Customer Reviews for Aubuchon Hardware 107
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This does not have to do with the specific rental location but has to do with the fees that were not mentioned when picking up the UHAUL. I was charged an after-hours fee of 20.00 which was not mentioned. They had asked that I had it in before the next morning. Also, I had done all the check-in information online so to decrease time getting the Uhaul but ended up going through the entire process inside which took an additional 1/2 hour.Elisabeth P.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.KATHERINE M.
El cliente no dejó un comentario.Jamie A.
El cliente no dejó un comentario.Scott G.
El cliente no dejó un comentario.Amy B.
El cliente no dejó un comentario.Anne R.
I was charged an extra $58 the day after I dropped off the truck. Not sure why. I filled the tank with gas and dropped off an hour earlier than scheduled. I tried to check the truck in for after hours drop off and there was no way to do that on the app.Jonathan R.
El cliente no dejó un comentario.Marsha W.
Very smoothly return. I was in and out quickly.Michael N.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Margaret T.
El cliente no dejó un comentario.Samantha F.
El cliente no dejó un comentario.ANDREWCHARLES C.
This location was incredible.- staff is great. I will tell you that you should rethink your processes when you actually book reservations. I made a reservation with uhaul over two weeks prior for the Windham Maine location. Two days before pick up ( and the weekend I was moving) uhaul in portland called and said I had to pick up at another location - which would have been 10 Mike's each way ( another $20 each way on top of my fees) not too mention it would have taken us 1.5 hours round trip to pick up and return. The customer service agent tried to help but just kept saying this is how we do reservations. If we weren't moving that weekend I would have cancelled. Bad policy all the way around. Ultimately we called the next morning and shifted our reservation and was able to rent from our local site.Julie A.
Drop-off process worked fine, but I thought it was unfair to be charged for extra mileage when I didn't choose to drive extra and returned the truck 2 days early. I was supposed to pickup in Newport and dropoff in Windham, which was within the mileage I paid for. The Newport truck wasn't available that day and driving to Bangor is what added the extra miles. I only needed the truck for one day so needing to book for several as a minimum was pricey.Alexandria H.
Trailer needs a Jack so you can take it on and off when loaded.Tim N.
Horario de atenciónJason B.
El cliente no dejó un comentario.Michael H.
Call me 207 636 0555Richard B.
I reserved my uhaul for 8am and did not leave until 9am. The men working there were unorganized, not ready for me and â€œlostâ€ the key to the truck while I stood there 9 months pregnant for well over 40 minutes while they searched for the key to the uhaul that was in front of them. Not a fun experience or way to start my moving dayBrianna M.
Great service. Prompt and friendly.Kamal P.
El cliente no dejó un comentario.Tracy B.
As always your location has the best customer service. And the cutest kitties!!William O.
Alway very nice and professionalJOSHUA D.
Store manager was greatrichard L.
Cody and ALL employees at this location are always so friendly and accommodating. ¡Gracias!PAMELA K.
El cliente no dejó un comentario.Matt C.
This was one of my best UHaul experiences. The Aubuchon Hardware store is convenient and accessible. The staff is awesome, and the truck was awesome too.David K.
The cargo area was pretty dirty. The cab was fine.Christopher D.
El cliente no dejó un comentario.ALAN C.
Perhaps offer a set of ramps to facilitate rolling furniture into or out of the truck, rather than lifting.Richard O.
No problems with truck. Upon checking oil. I notice how dark the oil was and knew to mention this to drop-off.PHILIP C.
El cliente no dejó un comentario.Chelsea R.
El cliente no dejó un comentario.john S.
Everything was excellent very friendly and professionalJames M.
Keep doing what you're doingColleen J.
El cliente no dejó un comentario.THERESA D.
El cliente no dejó un comentario.Misty M.
Charges were higher than originally stated.MATTHEW C.
El cliente no dejó un comentario.Dennis D.
Cody and Scott were so helpful and accommodating. I will be back again. Gracias.Susan L.
El cliente no dejó un comentario.MEAGAN S.
The location was great. I ended up there because UHAULS RESERVATION SYSTEM DOESNT WIRK AT ALL!!!! This is my fifth attempt to rent from the local haul location. I got a confirmation number, I got an email saying when and where... I get there and poof...no equipment available or reservation found. It's a horrible system.Marjorie F.
Friendly knowledgeable serviceJohn M.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Joshua M.
El cliente no dejó un comentario.david L.
El cliente no dejó un comentario.Patty F.
El cliente no dejó un comentario.MICHAEL S.
Computer system for UHAUL was a mess. Would not work on phone or for the site, but the site manager was great and assisted so I could get on my way.TYLER D.
El cliente no dejó un comentario.Andy W.
I think the truck could have a bin a little cleaner inside the cab and inside the box but overall I would rent from again.I very happy with the amount of the charge for the rent much better than pickups trucks to load and much faster.Wayne A.
El cliente no dejó un comentario.Kevin R.
El cliente no dejó un comentario.Bernard M.
El cliente no dejó un comentario.Philip A.
El cliente no dejó un comentario.David V.
Great customer service and did a good job hooking up the trailer.Richard P.
The size truck I wanted was not available. Sounded like they were all in the northern part of the state. You need to figure out how to get them to the southern part. Also I cut my leg on the plate holding the trailer hitch. Perhaps the plates need to be filed down. I also asked for a revised bill. It was supposed to be fixed by the regional manager and I have not seen it yet. With all this being said, the staff at the Windham Aubuchon were very helpful but their hands were tied because of the lack of truck availability and the regional manager not emailing me a revised bill in a timely manner.Janet V.
El cliente no dejó un comentario.Stephen T.
El cliente no dejó un comentario.Brian C.
My daughter returned the truck with her 76 year old Dad, who drove it up from CT. He doesn't have a smart phone so I was concerned about the drop-off process for them. CRAIG was so amazingly helpful to them both. I'm so glad this location was still open(with 10 minutes to spare) when they got there and that CRAIG helped them through it. Thank you Craig!!JOHN D.
Just a drop off location.ARN H.
The return was a nightmare. The UHaul app didn't allow neither me or my husbands phone to upload the photo of the odometer. By the time we talked with a customer service Person it was beyond the drop off time. Even though our photos show the time (within the agreement drop off time) UHaul is ignoring my request to remove the extra day charge Of $40-David W.
Trying to navigate Your automated system for pick up and drop off was one of the worst, frustrating and stressful experiences I have ever had. Your chat and phone support was useless and the phone support disconnected us purposely and made us have to call again which put us in a que that took so long our reservation expired. When trying to pay that also went down and we had to input our card over and over until it finally went through. You need to redesign your Automated pick up and drop off system completely. We will at this point never rent another u haul and will not recommend u haul to anyone we know.Michael R.