Location great the rental was a piece of junk steering all messsed up needs to be retired or fixed
Brian D
Customer Reviews for Attic Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Confusing pickup, had to go in and was told by rep at counter that I had to go in because I set it up that way. Though I have message from UHaul confirming 24/7 share, which I've done before. Not the best experience, had better with Uhaul truck pick up
MICHAEL SGreat Service!!
Ross GEverything went exactly as planned! :-)
joe mExcellent service. Trailer was parked conveniently for hooking up. Paperwork was seamless
Gene JNo a thing.
WILLIAM CWe enjoyed dealing with Shaun. He was very friendly and helpful.
Susan HMake a coffee simple coffee station available and a small beverage refrigerator with water...maybe at Christmas time only?
Giuseppe UThe location offered me an upgrade to a larger size trailer. It gave me more room and an easier load/unload.
David SThe trailer looked very bad on the outside. It had several areas that looked like they had to caulk some joints and replace some top corners to prevent leaking. The trailer did have new tires in it. Once I arrived at my drop off location the trailer was wet inside from water leaks. I also had to drop the trailer off at a location 20 miles away in a different town when there was a large dealer in the town where I live !
Roger HAll went as expected
Ralph TOverall excellent experience using UHAUL. With the stress of moving, having no issues with the rental was perfect.
Mark HQuick and painless pick up and drop off
Kimberly WAlways friendly staff, equipment always ready and in great condition, no snafus with our reservations.
Deborah SThe gentleman running the pickup location was amazing. He did not know this by my mother had passed away the day before and I was getting the trailer to take some of her things home to Ohio with me. I had a problem with my running lights and he kindly helped me fix the problem so I could get on my way. It was a huge help to me when I really needed it. His kindness was above and beyond. I'd give him 10 stars if I could.
Eric CGreat van. Friendly people. Nice office.
James CTruck was not decent. Very dirty, rough shape.
EDWARD TI didn't see anyone as truck was dropped after hours
DAVID GFriendly staff. Very professional and accommodating.
Teresa NThe vehicle sounded as though it was on its last leg. Was very loud and ran rough. The gentleman running the location was rude and condescending.
Robert KExcellent and helpful as always!
Darryl BA+++
DANIEL CFriendly in all aspects. Good and concise instructions. All went well. Thanks
S DTruck was ready when promised. The interior was clean. The location had the truck positioned to drive forward. Everything worked very well.
MICHAEL BMake sure your equipment is in good condition and have helpful employees. The tire on the car dolly that we rented was defective and not balanced correctly which made our car shake and added 4 hours to our trip from Florida to Michigan because we had to get a new tire. Very disappointing.
Steve CVery professional and friendly. Great service!!
DAVID ENothing, everything and everyone was very professional and helpful
Dante MVery nice experience overall. Friendly and helpful, clean equipment and quick in and out.
LARRY BThey always go out of their way to be helpful!!
HARRY BSean and Josh are personable, professional and very pleasant to do business with. They'll hook you up and explain everything you need to know. I would use them every time it's necessary. U-hail in general has been there Everytime I had a move and it's people like attic storage that help take the stress out of the moving situation. Thanks guys. See you next time.
Steven BToo expensive
Keith WQuick professional service. Easy to work with.
NELSON Lhave bluetooth in the radio
Suzie SVery professional and helpful was very happy with all 3 men did a fantastic job
Dan SThe truck was a danger to me and anyone around it time to retire or tighten the front end 55 or 60 was the maximum safe speed
ALLEN LContinue to be very customer friendly
ABENI SFriendly and helpful staff!
Peter GNever was able to pick up the truck. Wasted 45 mins calling the number and speaking with cust svce . Was supposed to pick it up at used car sales lot but there were no cars. Office was empty with no furn (weird) and a security cameras with weird screams as notification. Absolute disaster and waste of time.. exp more from uhaul. They should monitor their contractors more closely.
Mary RI cannot think of an improvement; this is an excellent UHaul location.
Jill HNo problem with the reservation, trailer ready at agreed time, trailer very clean inside and outside. Had been retrofitted with new doors that work very well. Would definitely rent again from this location and recommend to others.
Dwight SSuper quick and easy.
Milan HGreat customer service. Highly recommend using them. The price was fantastic. No complaints from this happy customer
Michael MVery good experience!
Louie DND
TIMOTHY TGenial
Scott SNada
CHRIS CEverything was good very helpful. Hooked up trailer for me.
Glenn JService individuals were so helpful and accommodating. They couldn't have been more efficient or nicer.
THOMAS Jthe app kept giving me an error message when i was trying to upload photos
Ernest BThanks for a smooth ride
LATOYA PThis company is great! Very caring and professional!
CYNTHIA GGood place to drop off.
NANCY DIn modern times it was nice to deal with a owner-operated business. The staff and the family that runs this particular facility here in Venice. Should be definitely recognized. From the corporate and I'm your U-Haul business. Friendly easy to work with and the equipment was top notch just use it for a day rental to move from our old condo to a brand new home. But as I said. May this particular U-Haul franchise be your flagship a house service really should be. Thank you for taking the time to read my personal review of this particular company as I will recommend to all my friends and family in the area. Have a great upcoming week. J&J in Venice Florida.
James MWhen I made my reservation, I chose to drop off the truck in North Port, which was more convenient. When I picked up the truck, the attendant removed this drop-off location and I told me I could drop off at any location, even after hours. This worked great for me because there was a U-Haul only two blocks from the storage unit. When I arrived at this U-Haul location I started the after hours drop off procedures and noted that if I left it there I would be charged a fee. I left that U-Haul drop off location and drove to Venice to drop it off at the location selected by U-Haul. I assume this location was selected because that is where U-Haul wanted it and it was easier to make me drive it up there for them.
DAVID SAnother seamless experience ~ I would most definitely recommend this particular location to friends and family in need of UHaul services Thank you, again!
James PSean was excellent-first class
WILLIAM DThe guy whom owns the place is more interested and lies like no big deal, he took 203 cash then charged me 35 3x and then 132-which im disputing now-rather then deal with collection companies i just paid it, PICK ANOTHER LOCATION AND THE HOT SAUCE IS WORDT THAN.....GUY OWNER DISRESPECTFUL HOT SAUCE SELLER. HE BURNED NE AND MY COMPANY THEN I BROUGHT HIM MY NEIGHBOR TO RENT AND HE TOLD MY NEIGHBORS NEGATIVE COMMENTS ABOUT ME AFTER I BOUGHT 50 DOLLARS WORTH OF THIS CRAP SAUCE..AND CHARGING ME 125 TO MUCH EVEN THE GIRL ON THE 800 # FOR UHAUL AGREED THEY OWED ME 35 DOLLARS BACK-BUT DON'T FORGET THERE INDEPENDETNT CONTRACTORS AND THEY CAN DO WHATEVER THEY WANT-STAY AWAY-PICK ANOTHER LOCATION OR GET SICK FROM THE SAUCE THAT THERE IS NO SAFETY STANDARS AND CRAPPY SERVICE!!! Also rude needs to be taught some manners.
John HFirst unfriendly experience I have ever had at a U-Haul dealer. The individual I interacted with made me feel as though he had much better things to do than receive the trailer I was dropping off and acted as though I was more of a bother to him and was interrupting his day.
CARL SThe problem was I wasn't told of any mileage restrictions at the point of sale. That's a critically important thing to notify customers of. People are too busy when moving to review small print. I had some running around town to do that I needed the cargo capability of the U-Haul for prior to heading out of town. When I turned the one way U-Haul in, I learned I was over on mileage and had to pay $66 additional for it. Quite aggravating.
Michael SFast and efficient. I will definitely use again.
Tim LMy experience with this company was great! Merry Christmas to all.
robert bPlease cancel..do not need storage..it was a mistake
MICHAELANNE D | ReservationGreat Facility with helpful staff
Robert K | Overall Experience